Relationship between perceived value, satisfaction and behavioural intention of homestays in the experience economy of mainland China

References

• Airbnb. (2014). Belong anywhere. Retrieved http://blog.atairbnb.com/belong-anywhere
   Google Scholar
• Association, C. T. H. D. (2020). China tourism and homestay development association: 2019 annual homestay industry development research report. Retrieved http://www.199it.com/archives/1024982.html
   Google Scholar
• Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785–804. https://doi.org/10.1016/S0160-7383(99)00108-5
   Web of Science ®Google Scholar
• Bigne, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour: Inter-relationship. Tourism Management, 22(6), 607–616. https://doi.org/10.1016/S0261-5177(01)00035-8
   Web of Science ®Google Scholar
• Bitner, M. J., & Hubbert, A. R. (1994). Encounter satisfaction versus overall satisfaction versus quality. Service Quality: New Directions in Theory and Practice, 34(2), 72–94.
   Google Scholar
• Bollen, K. A., & Stine, R. A. (1992). Bootstrapping goodness-of-fit measures in structural equation models. Sociological Methods Research, 21(2), 205–229. https://doi.org/10.1177/0049124192021002004
   Web of Science ®Google Scholar
• Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35. https://doi.org/10.1016/j.tourman.2009.02.008
   Web of Science ®Google Scholar
• Chen, C.-F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions?. Tourism Management, 28(4), 1115–1122. https://doi.org/10.1016/j.tourman.2006.07.007
   Web of Science ®Google Scholar
• Cronin, J. J., Jr, Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218. https://doi.org/10.1016/S0022-4359(00)00028-2
   Web of Science ®Google Scholar
• Deutsch, E. (1991). Culture and modernity: East-West philosophic perspectives. University of Hawaii Press.
   Google Scholar
• Ennew, C. T., & Binks, M. R. (1999). Impact of participative service relationships on quality, satisfaction and retention: An exploratory study. Journal of Business Research, 46(2), 121–132. https://doi.org/10.1016/S0148-2963(98)00016-2
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Sage.
   Google Scholar
• Grappi, S., & Montanari, F. (2011). The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian festival. Tourism Management, 32(5), 1128–1140. https://doi.org/10.1016/j.tourman.2010.10.001
   Web of Science ®Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). Prentice Hall.
   Google Scholar
• Hosany, S., & Witham, M. (2010). Dimensions of cruisers’ experiences, satisfaction, and intention to recommend. Journal of Travel Research, 49(3), 351–364.
   Web of Science ®Google Scholar
• Hudson, S., Roth, M. S., Madden, T. J., & Hudson, R. (2015). The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees. Tourism Management, 47, 68–76. https://doi.org/10.1016/j.tourman.2014.09.001
   Web of Science ®Google Scholar
• Ismail, M. N. I., Hanafiah, M. H., Aminuddin, N., & Mustafa, N. (2016). Community-based homestay service quality, visitor satisfaction, and behavioral intention. Procedia-Social and Behavioral Sciences, 222, 398–405. https://doi.org/10.1016/j.sbspro.2016.05.192
   Google Scholar
• Jamal, S. A., Othman, N. A., & Muhammad, N. M. N. (2011). Tourist perceived value in a community-based homestay visit: An investigation into the functional and experiential aspect of value. Journal of Vacation Marketing, 17(1), 5–15. https://doi.org/10.1177/1356766710391130
   Google Scholar
• Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82–95. https://doi.org/10.1002/jtr.1968
   Web of Science ®Google Scholar
• Karki, K., Chhetri, B. B. K., Chaudhary, B., & Khanal, G. (2019). Assessment of socio-economic and environmental outcomes of the homestay program at Amaltari village of Nawalparasi, Nepal. Journal of Forest Natural Resource Management, 1(1), 77–87. https://doi.org/10.3126/jfnrm.v1i1.22655
   Google Scholar
• Kim, S., Ham, S., Moon, H., Chua, B.-L., & Han, H. (2019). Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers. International Journal of Hospitality Management, 77, 169–177. https://doi.org/10.1016/j.ijhm.2018.06.026
   Web of Science ®Google Scholar
• Kotler, P. J. J. O. M. (2011). Reinventing marketing to manage the environmental imperative. Journal of Marketing, 75(4), 132–135. https://doi.org/10.1509/jmkg.75.4.132
   Web of Science ®Google Scholar
• Krieger, L. (1992). Ideas and events: Professing history. University of Chicago Press.
   Google Scholar
• Lagerwey, J. (1987). Taoist ritual in Chinese society and history. Macmillan.
   Google Scholar
• Lee, J.-H., Kim, H.-D., Ko, Y. J., & Sagas, M. (2011). The influence of service quality on satisfaction and intention: A gender segmentation strategy. Sport Management Review, 14(1), 54–63. https://doi.org/10.1016/j.smr.2010.02.002
   Web of Science ®Google Scholar
• Liu, Y., & Jang, S. S. (2009). Perceptions of Chinese restaurants in the US: What affects customer satisfaction and behavioral intentions? International Journal of Hospitality Management, 28(3), 338–348. https://doi.org/10.1016/j.ijhm.2008.10.008
   Web of Science ®Google Scholar
• Loureiro, S. M. C. (2014). The role of the rural tourism experience economy in place attachment and behavioral intentions. International Journal of Hospitality Management, 40, 1–9. https://doi.org/10.1016/j.ijhm.2014.02.010
   Web of Science ®Google Scholar
• Lynch, P. A. (2005). Sociological impressionism in a hospitality context. Annals of Tourism Research, 32(3), 527–548. https://doi.org/10.1016/j.annals.2004.09.005
   Web of Science ®Google Scholar
• Mowforth, M., & Munt, I. (2015). Tourism and sustainability: Development, globalisation and new tourism in the third world. routledge.
   Google Scholar
• Oh, H., Fiore, A. M., & Jeoung, M. (2007). Measuring experience economy concepts: Tourism applications. Journal of Travel Research, 46(2), 119–132. https://doi.org/10.1177/0047287507304039
   Google Scholar
• Oliver, R. L. (2014). Satisfaction: A behavioral perspective on the consumer: A behavioral perspective on the consumer. Routledge.
   Google Scholar
• Otto, J. E., & Ritchie, J. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174. https://doi.org/10.1016/0261-5177(96)00003-9
   Web of Science ®Google Scholar
• Petrick, J. F., & Backman, S. J. (2002). An examination of the construct of perceived value for the prediction of golf travelers’ intentions to revisit. Journal of Travel Research, 41(1), 38–45. https://doi.org/10.1177/004728750204100106
   Google Scholar
• Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review Press, 13, 29-36.
   Google Scholar
• Poo, M.-C., Mu-Chou, P., & Pu, M. (1998). In search of personal welfare: A view of ancient Chinese religion. SUNY Press.
   Google Scholar
• Poo, M.-C. (2000). Ghost literature: Exorcistic ritual texts or daily entertainment?. Asia Major, 43–64.
   Google Scholar
• Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41–54. https://doi.org/10.1177/0047287515620567
   Web of Science ®Google Scholar
• Qiu, H., Hsu, C., Li, M., & Shu, B. (2018). Self-drive tourism attributes: Influences on satisfaction and behavioural intention. Asia Pacific Journal of Tourism Research, 23(4), 395–407. https://doi.org/10.1080/10941665.2018.1445117
   Web of Science ®Google Scholar
• Quadri-Felitti, D., & Fiore, A. M. (2012). Experience economy constructs as a framework for understanding wine tourism. Journal of Vacation Marketing, 18(1), 3–15. https://doi.org/10.1177/1356766711432222
   Google Scholar
• Radder, L., & Han, X. (2015). An examination of the museum experience based on Pine and Gilmore’s experience economy realms. Journal of Applied Business Research (JABR), 31(2), 455–470. https://doi.org/10.19030/jabr.v31i2.9129
   Google Scholar
• Rasoolimanesh, S. M., Dahalan, N., & Jaafar, M. (2016). Tourists’ perceived value and satisfaction in a community-based homestay in the Lenggong Valley world heritage site. Journal of Hospitality and Tourism Management, 26, 72–81. https://doi.org/10.1016/j.jhtm.2016.01.005
   Web of Science ®Google Scholar
• Rauterberg, M. (2004). Enjoyment and entertainment in East and West. Paper presented at the International Conference on Entertainment Computing.
   Google Scholar
• Saha, P., & Nath, A. (2017). A conceptual framework of festival visitors’ behavioral intentions. Paper presented at the MIC 2017 Conference Proceedings.
   Google Scholar
• Samsudin, P. Y., & Maliki, N. Z. (2015). Preserving cultural landscape in homestay programme towards sustainable tourism: Brief critical review concept. Procedia-Social and Behavioral Sciences, 170, 433–441. https://doi.org/10.1016/j.sbspro.2015.01.004
   Google Scholar
• Sanchez, J., Callarisa, L., Rodriguez, R. M., & Moliner, M. A. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394–409. https://doi.org/10.1016/j.tourman.2004.11.007
   Web of Science ®Google Scholar
• Schmitt, B. (1999). Experiential marketing. Journal of Marketing Management, 15(1–3), 53–67. https://doi.org/10.1362/026725799784870496
   Google Scholar
• Shen, -C.-C., Liu, D.-J., & Brendan T. Chen, D. (2015). Correlation between the homestay experience and brand equity: Using the Yuehetang Rural Residence as a case study. Journal of Hospitality Tourism Technology, 6(1), 59–72. https://doi.org/10.1108/JHTT-01-2015-0008
   Web of Science ®Google Scholar
• Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170. https://doi.org/10.1016/0148-2963(91)90050-8
   Web of Science ®Google Scholar
• Song, H. J., Lee, C.-K., Park, J. A., Hwang, Y. H., & Reisinger, Y. (2015). The influence of tourist experience on perceived value and satisfaction with temple stays: The experience economy theory. Journal of Travel & Tourism Marketing, 32(4), 401–415. https://doi.org/10.1080/10548408.2014.898606
   Web of Science ®Google Scholar
• Susen, S. (2015). From modern to postmodern methodology? The ‘Interpretive Turn’. In The ‘Postmodern Turn’in the Social Sciences (pp. 64–82). Springer.
   Google Scholar
• Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203–220. https://doi.org/10.1016/S0022-4359(01)00041-0
   Web of Science ®Google Scholar
• Williams, P., & Soutar, G. N. (2009). Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research, 36(3), 413–438. https://doi.org/10.1016/j.annals.2009.02.002
   Web of Science ®Google Scholar
• Wu, H.-C., Li, M.-Y., & Li, T. (2018). A study of experiential quality, experiential value, experiential satisfaction, theme park image, and revisit intention. Journal of Hospitality & Tourism Research, 42(1), 26–73. https://doi.org/10.1177/1096348014563396
   Web of Science ®Google Scholar
• Ye, S., Xiao, H., & Zhou, L. (2019). Small accommodation business growth in rural areas: Effects on guest experience and financial performance. International Journal of Hospitality Management, 76, 29–38. https://doi.org/10.1016/j.ijhm.2018.03.016
   Web of Science ®Google Scholar
• Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45–56. https://doi.org/10.1016/j.tourman.2003.08.016
   Web of Science ®Google Scholar
• Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/10.1177/002224298805200302
   Web of Science ®Google Scholar
• Zhang, Y., Song, H., & Park, K.-S. (2016). A study on tourists experiences and satisfaction to Macao casinos. International Journal of Tourism and Hositality Research, 30(10), 83–95. https://doi.org/10.21298/IJTHR.2016.10.30.10.83
   Google Scholar
• Zhao, Y., Chau, K. Y., Shen, H., Duan, X., & Huang, S. (2020). The influence of tourists’ perceived value and demographic characteristics on the homestay industry: A study based on social stratification theory. Journal of Hospitality Tourism Management, 45, 479–485. https://doi.org/10.1016/j.jhtm.2020.10.012
   Web of Science ®Google Scholar