Researching intercultural conflict competence

REFERENCES

• Barge , J. K. 2006 . “ ‘Dialogue, conflict, and community’ ” . In The Sage Handbook of Conflict Communication: Integrating Theory, Research, and Practice , Edited by: Oetzel , J. and Ting-Toomey , S. 517 – 548 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Bennett , J. M. 2003 . “ ‘Turning frogs into interculturalists: A student-centered development approach to teaching intercultural communication’ ” . In Crossing Cultures: Insights From Master Teachers , Edited by: Goodman , R. , Phillips , M. and Boyacigiller , N. 157 – 170 . London : Routledge .
   Google Scholar
• Bennett , J. M. and Bennett , M. J. 2004 . “ ‘Developing intercultural sensitivity: An integrative approach to global and domestic diversity’ ” . In Handbook of Intercultural Training () , 3rd ed , Edited by: Landis , D. , Bennett , J. and Bennett , M. 147 – 165 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Broome , B. 1990 . ‘“Palevome”: Foundations of struggle and conflict in Greek interpersonal communication’ . Southern Communication Journal , 55 : 260 – 275 .
   Google Scholar
• Broome , B. and Jakobsson Hatay , A-S. 2006 . “ ‘Building peace in divided societies: The role of intergroup dialogue’ ” . In The Sage Handbook of Conflict Communication , Edited by: Oetzel , J. and Ting-Toomey , S. 627 – 662 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Burgoon , J. K. 1993 . ‘Interpersonal expectations, expectancy violations, and emotional communication’ . Journal of Language and Social Psychology , 12 : 30 – 48 .
   Google Scholar
• Burgoon , J. K. 1995 . “ ‘Cross-cultural and intercultural applications of expectancy violations theory’ ” . In Intercultural Communication Theory , Edited by: Wiseman , R. 194 – 214 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Burgoon , J. K. and Ebesu Hubbard , A. 2005 . “ ‘Cross-cultural and intercultural applications of expectancy violations and interaction adaptation theory’ ” . In Theorizing About Intercultural Communication , Edited by: Gudykunst , W. B. 149 – 171 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Cai , D. A. and Fink , E. L. 2002 . ‘Conflict style differences between individualists and collectivists’ . Communication Monographs , 69 : 67 – 87 .
   Web of Science ®Google Scholar
• Canary , D. and Lakey , S. G. 2006 . “ ‘Managing conflict in a competent manner: A mindful look at events that matter’ ” . In The Sage Handbook of Conflict Communication , Edited by: Oetzel , J. and Ting-Toomey , S. 185 – 210 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Coleman , S. and Raider , E. 2006 . “ ‘International/intercultural conflict resolution training’ ” . In The Sage Handbook of Conflict Communication , Edited by: Oetzel , J. and Ting-Toomey , S. 663 – 690 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Deutsch M. Coleman P. Marcus E. The Handbook of Conflict Resolution: Theory and Practice () , 2nd ed Jossey-Bass/Wiley San Francisco 2006
   Google Scholar
• Fitch , K. L. 1998 . Speaking Relationally: Culture, Communication, and Interpersonal Communication , New York : Guilford Publications .
   Google Scholar
• Gross , M. and Guerrero , L. 2000 . ‘Managing conflict appropriately and effectively: An application of the competence mode to Rahim's organizational conflict styles’ . International Journal of Conflict Management , 11 : 200 – 226 .
   Web of Science ®Google Scholar
• Gross , M. , Guerrero , L. and Alberts , J. 2004 . ‘Perceptions of conflict strategies and communication competence in task-related dyads’ . Journal of Applied Communication Research , 32 : 249 – 270 .
   Web of Science ®Google Scholar
• Gudykunst , W. B. 1995 . “ ‘Anxiety/uncertainty management (AUM) theory: Current status’ ” . In Intercultural Communication Theory , Edited by: Wiseman , R. 8 – 58 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Gudykunst W. B. Cross-cultural and Intercultural Communication Sage Publications Thousand Oaks , CA 2003
   Google Scholar
• Gudykunst W. > B. Theorizing About Intercultural Communication Sage Publications Thousand Oaks , CA 2005a
   Google Scholar
• Gudykunst , W. B. 2005b . “ ‘An anxiety/uncertainty management (AUM) theory of effective communication: Making the mesh of the net finer’ ” . In Theorizing About Intercultural Communication , Edited by: Gudykunst , W. B. 281 – 322 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Hofstede , G. 2001 . Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Cultures () , 2nd ed , Thousand Oaks , CA : Sage Publications .
   Google Scholar
• House R. Hanges P. Javidan M. Dorfman P. Gupta V. Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies Sage Publications Thousand Oaks , CA 2004
   Google Scholar
• Jackson , R. 1999 . The Negotiation of Cultural Identity , Westport , CT : Praeger .
   Google Scholar
• Katriel , T. 1986 . Talking Straight: ‘Dugri’ Speech in Israeli Sabra Culture , UK : Cambridge University Press .
   Google Scholar
• Kaushal , R. and Kwantes , C. 2006 . ‘The role of culture and personality in choice of conflict management strategy’ . International Journal of Intercultural Relations , 30 : 579 – 603 .
   Web of Science ®Google Scholar
• Kim , M. S. and Leung , T. 2000 . “ ‘A multicultural view of conflict management styles: Review and critical synthesis’ ” . In Communication Yearbook, 23 , Edited by: Roloff , M. 227 – 269 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Langer , E. 1989 . Mindfulness , Reading , MA : Addison-Wesley .
   Google Scholar
• Langer , E. 1997 . The Power of Mindful Learning , Reading , MA : Addison-Wesley .
   Google Scholar
• LeBaron , M. 2003 . Bridging Cultural Conflicts: A New Approach for a Changing World , San Francisco : Jossey Bass/John Wiley .
   Google Scholar
• Leung , K. 1997 . “ ‘Negotiation and reward allocation across cultures’ ” . In New Perspectives on International/Organizational Psychology , Edited by: Earley , P. C. and Erez , M. 640 – 675 . San Francisco , CA : New Lexington .
   Google Scholar
• Lippman , W. 1936 . Public Opinion , New York : Macmillan .
   Google Scholar
• Merkin , R. 2006 . ‘Power distance and facework strategies’ . Journal of Intercultural Communication Research , 35 : 139 – 160 .
   Google Scholar
• Oetzel , J. G. 2005 . “ ‘Effective intercultural workgroup communication theory’ ” . In Theorizing About Intercultural Communication , Edited by: Gudykunst , W. B. 351 – 371 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Oetzel , J. , Arcos , B. , Mabizela , P. , Weinman , A. M. and Zhang , Q. 2006 . “ ‘Historical, political, and spiritual factors of conflict: Understanding conflict perspectives and communication in the Muslim world, China, Colombia, and South Africa’ ” . In The Sage Handbook of Conflict Communication , Edited by: Oetzel , J. and Ting-Toomey , S. 549 – 574 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Oetzel , J. G. and Ting-Toomey , S. 2003 . ‘Face concerns in interpersonal conflict: A cross-cultural empirical test of the face-negotiation theory’ . Communication Research , 30 : 599 – 624 .
   Web of Science ®Google Scholar
• Oetzel , J. G. , Ting-Toomey , S. , Masumoto , T. , Yokochi , Y. , Pan , X. , Takai , J. and Wilcox , R. 2001 . ‘Face behaviors in interpersonal conflicts: A cross-cultural comparison of Germany, Japan, China, and the United States’ . Communication Monographs , 68 : 235 – 258 .
   Web of Science ®Google Scholar
• Oetzel , J. , Ting-Toomey , S. , Yokochi , Y. , Masumoto , T. and Takai , J. 2000 . ‘A typology of facework behaviors in conflicts with best friends and relative strangers’ . Communication Quarterly , 48 : 397 – 419 .
   Google Scholar
• Orbe , M. and Everett , M. 2006 . “ ‘Interracial and interethnic conflict and communication in the United States’ ” . In The Sage Handbook of Conflict Communication , Edited by: Oetzel , J. and Ting-Toomey , S. 575 – 594 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Philipsen , G. and Coutu , L. 2005 . “ ‘The ethnography of speaking’ ” . In Handbook of Language and Social Interaction , Edited by: Fitch , K. and Sanders , R. 355 – 379 . Mahwah , NJ : Lawrence Erlbaum .
   Google Scholar
• Plant , E. and Devine , P. 2003 . ‘The antecedents and implications of interracial anxiety’ . Personality and Psychology Bulletin , 29 : 790 – 801 .
   PubMed Web of Science ®Google Scholar
• Robins , C. , Schmidt , H. III and Linehan , M. 2004 . “ ‘Dialectical behavior therapy: Synthesizing radical acceptance with skillful means’ ” . In Mindfulness and Acceptance: Expanding the Cognitive-Behavioral Tradition , Edited by: Hayes , S. , Follette , V. and Linehan , M. 30 – 44 . New York : The Guilford Press .
   Google Scholar
• Schneider , D. J. 2004 . The Psychology of Stereotyping , New York : The Guilford Press .
   Google Scholar
• Spencer-Rodgers , J. and McGovern , T. 2002 . ‘Attitudes toward the culturally different: The role of intercultural communication barriers, affective responses, consensual stereotypes, and perceived threat’ . International Journal of Intercultural Relations , 26 : 609 – 631 .
   Web of Science ®Google Scholar
• Spitzberg , B. and Cupach , W. 1984 . Interpersonal Communication Competence , Beverly Hills , CA : Sage Publications .
   Google Scholar
• Spitzberg , B. , Canary , D. and Cupach , W. 1994 . “ ‘A competence-based approach to the study of interpersonal conflict’ ” . In Conflict in Personal Relationships , Edited by: Cahn , D. 183 – 202 . Hillsdale , NJ : Lawrence Erlbaum .
   Google Scholar
• Stephan , C. W. and Stephan , W. G. 2003 . “ ‘Cognition and affect in cross-cultural relations’ ” . In Cross-cultural and Intercultural Communication , Edited by: Gudykunst , W. B. 111 – 126 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Stephan , W. G. 1999 . Reducing Prejudice and Stereotyping in Schools , New York : Teachers College Press/Columbia University .
   Google Scholar
• Stephan , W. G. , Diaz-Loving , R. and Duran , A. 2000 . ‘Integrated threat theory and and intercultural attitudes: Mexico and the United States’ . Journal of Cross-Cultural Psychology , 31 : 240 – 249 .
   Web of Science ®Google Scholar
• Stephan , W. G. and Stephan , C. W. 2001 . Improving Intergroup Relations , Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Stephan , W. G. , Stephan , C. W. and Gudykunst , W. B. 1999 . ‘Anxiety in intergroup relations: A comparison of anxiety/uncertainty management theory and integrated threat theory’ . International Journal of Intercultural Relations , 23 : 613 – 628 .
   Web of Science ®Google Scholar
• Stephan , W. G. , Ybarra , O. and Bachman , G. 1999 . ‘Prejudice toward immigrants’ . Journal of Applied Social Psychology , 29 : 2221 – 2237 .
   Web of Science ®Google Scholar
• Thich , N. H. 1991 . Peace is Every Step: The Path of Mindfulness in Everyday Life , New York : Bantam Books .
   Google Scholar
• Ting-Toomey , S. 1988 . “ ‘Intercultural conflicts: A face-negotiation theory’ ” . In Theories in Intercultural Communication , Edited by: Kim , Y. Y. and Gudykunst , W. 213 – 235 . Newbury Park , CA : Sage Publications .
   Google Scholar
• Ting-Toomey , S. 1997 . “ ‘Intercultural conflict competence’ ” . In Competence in Interpersonal Conflict , Edited by: Cupach , W. and Canary , D. 120 – 147 . New York : McGraw-Hill .
   Google Scholar
• Ting-Toomey , S. 1999 . Communicating Across Cultures , New York : The Guilford Press .
   Google Scholar
• Ting-Toomey , S. 2004 . “ ‘Translating conflict face-negotiation theory into practice’ ” . In Handbook of Intercultural Training () , 3rd ed , Edited by: Landis , D. , Bennett , J. and Bennett , M. 217 – 248 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Ting-Toomey , S. 2005 . “ ‘The matrix of face: An updated face-negotiation theory’ ” . In Theorizing About Intercultural Communication , Edited by: Gudykunst , W.B. 71 – 92 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Ting-Toomey , S. and Chung , L. C. 2005 . Understanding Intercultural Communication , Los Angeles , CA : Roxbury Publications .
   Google Scholar
• Ting-Toomey , S. and Cole , M. 1990 . “ ‘Intergroup diplomatic communication: A face-negotiation perspective’ ” . In Communicating for Peace: Diplomacy and Negotiation Across Cultures , Edited by: Korzenny , F. and Ting-Toomey , S. 77 – 95 . Newbury Park , CA : Sage Publications .
   Google Scholar
• Ting-Toomey , S. and Kurogi , A. 1998 . ‘Facework competence in intercultural conflict: An updated face-negotiation theory’ . International Journal of Intercultural Relations , 22 : 187 – 225 .
   Web of Science ®Google Scholar
• Ting-Toomey , S. and Oetzel , J. G. 2001 . Managing Intercultural Conflict Effectively , Thousand Oaks , CA : Sage .
   Google Scholar
• Ting-Toomey , S. and Takai , J. 2006 . “ ‘Explaining intercultural conflict: Promising approaches and directions’ ” . In The Sage Handbook of Conflict Communication , Edited by: Oetzel , J. and Ting-Toomey , S. 691 – 723 . Thousand Oaks , CA : Sage Publications .
   Google Scholar
• Ting-Toomey , S. , Yee-Jung , K. , Shapiro , R. , Garcia , W. , Wright , T. and Oetzel , J. G. 2000 . ‘Ethnic/cultural identity salience and conflict styles in four US ethnic groups’ . International Journal of Intercultural Relations , 24 : 47 – 81 .
   Web of Science ®Google Scholar
• Triandis , H. 1995 . Individualism and Collectivism , Boulder , CO : Westview Press .
   Google Scholar
• Triandis , H. 2002 . “ ‘Individualism and collectivism’ ” . In Handbook of Cross-cultural Management , Edited by: Gannon , M. and Newman , K. 16 – 45 . New York : Lawrence Erlbaum .
   Google Scholar
• Wilmot , W. and Hocker , J. 2007 . Interpersonal Conflict () , 7th ed , Boston : McGraw-Hill .
   Google Scholar