34,461
Views
38
CrossRef citations to date
0
Altmetric
Research Article

The role of destination image in tourist satisfaction: the case of a heritage site

&
Pages 2444-2461 | Received 20 Dec 2018, Accepted 29 Jul 2019, Published online: 03 Sep 2019

References

  • Ahmed, Z. U. (1991). The influence of the components of a state's tourist image on product positioning strategy. Tourism Management, 12(4), 331–340. doi:10.1016/0261-5177(91)90045-U
  • Assaker, G., Hallak, R., Assaf, A. G., & Assad, T. (2015). Validating a structural model of destination image, satisfaction, and loyalty across gender and age: Multigroup analysis with PLS-SEM. Tourism Analysis, 20(6), 577–591. doi:10.3727/108354215X14464845877797
  • Baloglu, S., & Brinberg, D. (1997). Affective images of tourism destinations. Journal of Travel Research, 35(4), 11–15. doi:10.1177/004728759703500402
  • Baloglu, S., & McCleary, K. W. (1999). A model of destination image formation. Annals of Tourism Research, 26(4), 868–897. doi:10.1016/S0160-7383(99)00030-4
  • Barclay, D. W., Higgins, C., & Thompson, R. (1995). The partial least squares approach to causal modeling: Personal computer adoption and use as illustration. Technology Studies, 2(2), 285–309.
  • Beerli, A., & Martín, J. D. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657–681. doi:10.1016/j.annals.2004.01.010
  • Bigné, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour: Inter-relationship. Tourism Management, 22(6), 607–616. doi:10.1016/S0261-5177(01)00035-8
  • Carballo, M. M., Araña, J. E., León, C. J., & Moreno-Gil, S. (2015). Economic valuation of tourism destination image. Tourism Economics, 21(4), 741–759. doi:10.5367/te.2014.0381
  • Carmines, E. G., & Zeller, R. A. (1979). Reliability and validity assessment (Vol. 17). Beverly Hills, CA: Sage Publications.
  • Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists Tourism management, 31(1), 29–35.
  • Chen, C. C., Lai, Y. H. R., Petrick, J. F., & Lin, Y. H. (2016). Tourism between divided nations: An examination of stereotyping on destination image. Tourism Management, 55, 25–36. doi:10.1016/j.tourman.2016.01.012
  • Chen, C. F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism Management, 36, 269–278. doi:10.1016/j.tourman.2012.11.015
  • Chen, C. F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions. Tourism Management, 28(4), 1115–1122. doi:10.1016/j.tourman.2006.07.007
  • Chi, C. G. Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624–636. doi:10.1016/j.tourman.2007.06.007
  • Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336.
  • Chon, K. S. (1990). The role of destination image in tourism: A review and discussion. The Tourist Review, 45(2), 2–9. doi:10.1108/eb058040
  • Choi, S. H., Cho, H. J., & Cai, L. A. (2015). Interface of country affective image and its tourism: Evidence from Chinese and South Koreans. Paper Presented at Tourism Travel and Research Association: Advancing Tourism Research Globally Annual Conference. Amherst: University of Massachusetts.
  • Crompton, J. L. (1979). An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image. Journal of Travel Research, 17(4), 18–23. doi:10.1177/004728757901700404
  • Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297–334. doi:10.1007/BF02310555
  • De Rojas, C., & Camarero, C. (2008). Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism Management, 29(3), 525–537. doi:10.1016/j.tourman.2007.06.004
  • Deng, Q., & Li, M. (2014). A model of event–destination image transfer. Journal of Travel Research, 53(1), 69–82. doi:10.1177/0047287513491331
  • Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. MIS Quarterly, 39(2), 297–316. doi:10.25300/MISQ/2015/39.2.02
  • Echtner, C. M., & Ritchie, J. R. B. (1991). The meaning and measurement of destination image. The Journal of Tourism Studies, 2(2), 2–12.
  • Echtner, C. M., & Ritchie, J. B. (1993). The measurement of destination image: An empirical assessment. Journal of Travel Research, 31(4), 3–13. doi:10.1177/004728759303100402
  • Echtner, C. M., & Ritchie, J. R. (2003). The meaning and measurement of destination image [Reprint of original article published in v. 2, no. 2, 1991: 2-12.]. Journal of Tourism Studies, 14(1), 37.
  • Embacher, J., & Buttle, F. (1989). A repertory grid analysis of Austria's image as a summer vacation destination. Journal of Travel Research, 27(3), 3–7. doi:10.1177/004728758902700302
  • Fakeye, P. C., & Crompton, J. L. (1991). Image differences between prospective, first-time, and repeat visitors to the Lower Rio Grande Valley. Journal of Travel Research, 30(2), 10–16. doi:10.1177/004728759103000202
  • Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling. Akron, OH: University of Akron Press.
  • Faullant, R., Matzler, K., & Mooradian, T. A. (2011). Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience Tourism Management, 32(6), 1423–1430.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.1177/002224378101800104
  • Gallarza, M. G., Saura, I. G., & Garcı́a, H. C. (2002). Destination image: Towards a conceptual framework. Annals of Tourism Research, 29(1), 56–78. doi:10.1016/S0160-7383(01)00031-7
  • Gartner, W. C. (1989). Tourism image: Attribute measurement of state tourism products using multidimensional scaling techniques. Journal of Travel Research, 28(2), 16–20. doi:10.1177/004728758902800205
  • Gartner, W. C. (1994). Image formation process. Journal of Travel & Tourism Marketing, 2(2–3), 191–216. doi:10.1300/J073v02n02_12
  • Gartner, W. C., & Hunt, J. D. (1987). An analysis of state image change over a twelve-year period (1971-1983). Journal of Travel Research, 26(2), 15–19. doi:10.1177/004728758702600204
  • Goodrich, J. N. (1978). The relationship between preferences for and perceptions of vacation destinations: Application of a choice model. Journal of Travel Research, 17(2), 8–13. doi:10.1177/004728757801700202
  • Gunn, C. A. (1972). Vacationscape: Designing tourist regions. Austin: University of Texas. Bureau of Business Research.
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. doi:10.2753/MTP1069-6679190202
  • Henseler, J. (2017). Bridging design and behavioral research with variance-based structural equation modeling. Journal of Advertising, 46(1), 178–192. doi:10.1080/00913367.2017.1281780
  • Hunt, J. D. (1971). Image: A factor in tourism. Unpublished Ph.D. diss., Colorado State University, Fort Collins.
  • Hunt, J. D. (1975). Image as a factor in tourism development. Journal of Travel Research, 13(3), 1–7. doi:10.1177/004728757501300301
  • Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. (2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30(2), 199–218. doi:10.1086/376806
  • Kim, S. S., & Morrsion, A. M. (2005). Change of images of South Korea among foreign tourists after the 2002 FIFA World Cup. Tourism Management, 26(2), 233–247. doi:10.1016/j.tourman.2003.11.003
  • Kim, H., & Richardson, S. L. (2003). Motion picture impacts on destination images. Annals of Tourism Research, 30(1), 216–237. doi:10.1016/S0160-7383(02)00062-2
  • Kock, F., Josiassen, A., & Assaf, A. G. (2016). Advancing destination image: The destination content model. Annals of Tourism Research, 61, 28–44. doi:10.1016/j.annals.2016.07.003
  • Lai, K., & Li, X. (2016). Tourism destination image: Conceptual problems and definitional solutions. Journal of Travel Research, 55(8), 1065–1080. doi:10.1177/0047287515619693
  • Lee, J. J., & Kyle, G. T. (2013). The measurement of emotions elicited within festival contexts: A psychometric test of a Festival Consumption Emotions (FCE) Scale. Tourism Analysis, 18(6), 635–649. doi:10.3727/108354213X13824558188541
  • Lee, B., Lee, C. K., & Lee, J. (2014). Dynamic nature of destination image and influence of tourist overall satisfaction on image modification. Journal of Travel Research, 53(2), 239–251. doi:10.1177/0047287513496466
  • Llodrá, R. I. (2013). Gestión de la imagen del destino en el contexto del turismo 2.0: Recomendaciones estratégicas para las Organizaciones de Marketing de los Destinos (OMD).
  • Marine-Roig, E., & Clavé, S. A. (2016). A detailed method for destination image analysis using user-generated content. Information Technology & Tourism, 15(4), 341–364. doi:10.1007/s40558-015-0040-1
  • Martín-Santana, J. D., Beerli-Palacio, A., & Nazzareno, P. A. (2017). Antecedents and consequences of destination image gap. Annals of Tourism Research, 62, 13–25. doi:10.1016/j.annals.2016.11.001
  • Ministry of Energy and Tourism. (2018). Retrieved on August 15, 2018 http://www.minetad.gob.es/es-ES/GabinetePrensa/NotasPrensa/2018/Paginas/Espa%C3%B1alograunr%C3%A9corddellegadasen2017con82millonesdeturistasinternacionales.aspx
  • Molinillo, S., Liébana-Cabanillas, F., Anaya-Sánchez, R., & Buhalis, D. (2018). DMO online platforms: Image and intention to visit. Tourism Management, 65, 116–130. doi:10.1016/j.tourman.2017.09.021
  • Ozdemir, B., Aksu, A., Ehtiyar, R., Çizel, B., Çizel, R. B., & İçigen, E. T. (2012). Relationships among tourist profile, satisfaction and destination loyalty: Examining empirical evidences in Antalya region of Turkey Journal of Hospitality Marketing and Management, 21(5), 506–540.
  • Papadimitriou, D., Kaplanidou, K. K., & Apostolopoulou, A. (2015). Destination image components and word-of-mouth intentions in urban tourism: A multigroup approach. Journal of Hospitality and Tourism Research, (May) 5, 1–21. Advance online publication. doi:10.1177/1096348015584443
  • Pike, S. (2002). Destination image analysis—A review of 142 papers from 1973 to 2000. Tourism Management, 23(5), 541–549. doi:10.1016/S0261-5177(02)00005-5
  • Pike, S., & Ryan, C. (2004). Destination positioning analysis through a comparison of cognitive, affective, and conative perceptions. Journal of Travel Research, 42(4), 333–342. doi:10.1177/0047287504263029
  • Prayag, G., Hosany, S., & Odeh, K. (2013). The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions. Journal of Destination Marketing & Management, 2(2), 118–127. doi:10.1016/j.jdmm.2013.05.001
  • Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41–54. doi:10.1177/0047287515620567
  • Qu, H., Kim, L. H., & Im, H. H. (2011). A model of destination branding: Integrating the concepts of the branding and destination image. Tourism Management, 32(3), 465–476. doi:10.1016/j.tourman.2010.03.014
  • Royo-Vela, M. (2009). Rural-cultural excursion conceptualization: A local tourism marketing management model based on tourist destination image measurement. Tourism Management, 30(3), 419–428. doi:10.1016/j.tourman.2008.07.013
  • Russell, J. A., & Pratt, G. (1980). A description of the affective quality attributed to environments. Journal of Personality and Social Psychology, 38(2), 311. doi:10.1037/0022-3514.38.2.311
  • San Martín, H., & Del Bosque, I. A. R. (2008). Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation. Tourism Management, 29(2), 263–277. doi:10.1016/j.tourman.2007.03.012
  • San Martín Gutiérrez, H. (2006). Estudio de la imagen de destino turístico y el proceso global de satisfacción: adopción de un enfoque integrador. Doctoral Thesis, Universidad de Cantabria.
  • San Martín Gutiérrez, H., & Rodríguez del Bosque, I. (2011). Un enfoque de gestión de la imagen de marca de los destinos turísticos basado en las características del turista. Revista de Análisis Turístico, 9, 5–13.
  • Smith, W. W., Li, X. R., Pan, B., Witte, M., & Doherty, S. T. (2015). Tracking destination image across the trip experience with smartphone technology. Tourism Management, 48, 113–122. doi:10.1016/j.tourman.2014.04.010
  • Sirakaya, E., & Woodside, A. G. (2005). Building and testing theories of decision making by travellers. Tourism Management, 26(6), 815–832. doi:10.1016/j.tourman.2004.05.004
  • Stepchenkova, S., & Morrison, A. M. (2008). Russia's destination image among American pleasure travelers: Revisiting Echtner and Ritchie. Tourism Management, 29(3), 548–560. doi:10.1016/j.tourman.2007.06.003
  • Stone, M. (1974). Cross-validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society: Series B (Methodological)), 36(2), 111–147. doi:10.1111/j.2517-6161.1974.tb00994.x
  • Stylidis, D., Shani, A., & Belhassen, Y. (2017). Testing an integrated destination image model across residents and tourists. Tourism Management, 58, 184–195. doi:10.1016/j.tourman.2016.10.014
  • Stylos, N., Vassiliadis, C. A., Bellou, V., & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40–60. doi:10.1016/j.tourman.2015.09.006
  • Sun, X., Chi, C. G. Q., & Xu, H. (2013). Developing destination loyalty: The case of Hainan Island. Annals of Tourism Research, 43, 547–577. doi:10.1016/j.annals.2013.04.006
  • Tan, W. K., & Wu, C. E. (2016). An investigation of the relationships among destination familiarity, destination image and future visit intention. Journal of Destination Marketing & Management, 5(3), 214–226. doi:10.1016/j.jdmm.2015.12.008
  • Tasci, A. D., & Gartner, W. C. (2007). Destination image and its functional relationships. Journal of Travel Research, 45(4), 413–425. doi:10.1177/0047287507299569
  • Tasci, A. D., Gartner, W. C., & Cavusgil, S. T. (2007). Conceptualization and operationalization of destination image. Journal of Hospitality & Tourism Research, 31(2), 194–223. doi:10.1177/1096348006297290
  • Yang, J., He, J., & Gu, Y. (2012). The implicit measurement of destination image: The application of implicit association tests. Tourism Management, 33(1), 50–52. doi:10.1016/j.tourman.2011.01.022
  • Yüksel, A., & Yüksel, F. (2007). Shopping risk perceptions: Effects on tourists’ emotions, satisfaction and expressed loyalty intentions. Tourism management, 28(3), 703–713.