2,426
Views
2
CrossRef citations to date
0
Altmetric
Research Article

Cross-channel information search and patterns of consumer electronics purchasing

ORCID Icon, ORCID Icon & ORCID Icon
Pages 2806-2824 | Received 23 Aug 2019, Accepted 31 Oct 2019, Published online: 18 Nov 2019

References

  • Akalamkam, K., & Mitra, J. K. (2017). Consumer pre-purchase search in online shopping: Role of offline and online information sources. Business Perspectives and Research, 6(1), 42–60. doi:10.1177/2278533717730448
  • Arora, S., & Sahney, S. (2017). Webrooming behaviour: A conceptual framework. International Journal of Retail & Distribution Management, 45(7-8), 762–781. doi:10.1108/IJRDM-09-2016-0158
  • Avery, J., Steenburgh, T. J., Deighton, J., & Caravella, M. (2012). Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time. Journal of Marketing, 76(3), 96–111. doi:10.1509/jm.09.0081
  • Bachnik, K. (2016). Consumer behavior. Warsaw: Agencja TOP/Warsaw School of Economics.
  • Bae, S., & Lee, T. (2011). Gender differences in consumers’ perception of online consumer reviews. Electronic Commerce Research, 11(2), 201–214. doi:10.1007/s10660-010-9072-y
  • Bain, C. D., & Rice, M. L. (2006). The influence of gender on attitudes, perceptions and uses of technology. Journal of Research on Technology in Education, 39(2), 119–132. doi:10.1080/15391523.2006.10782476
  • Balasubramanium, S., Raghunathan, R., & Mahajan, V. (2005). Consumers in a multichannel environment: Product utility, process utility, and channel choice. Journal of Interactive Marketing, 19(2), 12–30. doi:10.1002/dir.20032
  • Balon, U. (2015). Zachowania konsumentów w zakresie składania reklamacji [Consumers’ behaviours as regards making complaints]. Handel Wewnętrzny, 2, 19–32.
  • Brown, M., Pope, N., & Voges, K. (2003). Buying or browsing? An exploration of shopping orientations and online purchase intention. European Journal of Marketing, 37(11–12), 1666–1684. doi:10.1108/03090560310495401
  • Brucks, M. (1985). The effects of product class knowledge on information search behavior. Journal of Consumer Research, 12(1), 1–16. doi:10.1086/209031
  • Chatterjee, P. (2010). Multiple-channel and cross-channel shopping behavior. Marketing Intelligence & Planning, 28(1), 9–24. doi:10.1108/02634501011014589
  • Cheema, A., & Papatla, P. (2010). Relative importance of online versus offline information for Internet purchases: Product category and Internet experience effects. Journal of Business Research, 63(9-10), 979–985. doi:10.1016/j.jbusres.2009.01.021
  • Chocarro, R., Cortiñas, M., & Villanueva, M. L. (2013). Situational variables in online versus offline channel choice. Electronic Commerce Research and Applications, 12(5), 347–361. doi:10.1016/j.elerap.2013.03.004
  • Daunt, K. L., & Harris, L. C. (2017). Consumer showrooming: Value co-destruction. Journal of Retailing and Consumer Services, 38, 166–176. doi:10.1016/j.jretconser.2017.05.013
  • Falk, T., Schepers, J., Hammerschmidt, M., & Bauer, H. H. (2007). Identifying cross-channel dissynergies for multichannel service providers. Journal of Service Research, 10(2), 143–160. doi:10.1177/1094670507306683
  • Fernández, N. V., Pérez, M. J. S., & Vázquez-Casielles, R. (2018). Webroomers versus showroomers: Are they the same? Journal of Business Research, 92, 300–320. doi:10.1016/j.jbusres.2018.08.004
  • Flavián, C., Gurrea, R., & Orús, C. (2016). Choice confidence in the webrooming purchase process: The impact of online positive reviews and the motivation to touch. Journal of Consumer Behaviour, 15(5), 459–476. doi:10.1002/cb.1585
  • Forsythe, S., & Shi, B. (2003). Consumer patronage and risk perceptions in internet shopping. Journal of Business Research, 56(11), 867–875. doi:10.1016/S0148-2963(01)00273-9
  • Frasquet, M., Mollá, A., & Ruiz, E. (2015). Identifying patterns in channel usage across the search, purchase and post-sales stages of shopping. Electronic Commerce Research and Applications, 14(6), 654–665. doi:10.1016/j.elerap.2015.10.002
  • Garbarino, E., & Strahilevitz, M. (2004). Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation. Journal of Business Research, 57(7), 768–775.
  • Gensler, S., Neslin, S. A., & Verhoef, P. (2017). The showrooming phenomenon: It’s more than just about price. Journal of Interactive Marketing, 38, 29–43. doi:10.1016/j.intmar.2017.01.003
  • Hou, J., & Elliott, K. (2016). Gender differences in online auctions. Electronic Commerce Research and Applications, 17, 123–133. doi:10.1016/j.elerap.2016.04.004
  • Kalyanam, K., & Tsay, A. A. (2013). Free riding and conflict in hybrid shopping environments: Implications for retailers, manufacturers, and regulators. The Antitrust Bulletin, 58(1), 19–68. doi:10.1177/0003603X1305800102
  • Kotzé, T. G., Anderson, O., & Summerfield, K. (2016). Technophobia: Gender differences in the adoption of high-technology consumer products. South African Journal of Business Management, 47(1), 21–28. doi:10.4102/sajbm.v47i1.49
  • Kumar, V., & Venkatesan, R. (2005). Who are the multichannel shoppers and how do they perform? Correlates of multichannel shopping behavior. Journal of Interactive Marketing, 19(2), 44–62. doi:10.1002/dir.20034
  • Leingpibul, T., Broyles, S. A., & Kohli, C. (2013). The comparative influence of manufacturer and retailer brands on customers’ purchase behavior. Journal of Product & Brand Management, 22(3), 208–217. doi:10.1108/JPBM-05-2012-0142
  • Levin, A. M., Levin, I. P., & Heath, E. C. (2003). Product category dependent consumer preferences for online and offline shopping features and their influence on multichannel retail alliances. Journal of Electronic Commerce Research, 4(3), 85–93.
  • Maciejewski, G. (2010). Ryzyko w decyzjach nabywczych konsumentów [Risk in consumer purchasing decisions]. Katowice: Wydawnictwo Uniwersytetu Ekonomicznego w Katowicach.
  • Mącik, R. (2015). Substytucyjność i komplementarność fizycznego i wirtualnego kanału zakupu [Substitutability and complementarity of physical and virtual purchase channels]. Annales Universitatis Mariae Curie-Skłodowska, Lublin – Polonia, 49(1), 99–111. Retrieved from http://dlibra.umcs.lublin.pl/Content/20889/czas9547_49_1_2015_11.pdf
  • Mącik, R., Mazurek, G., & Mącik, D. (2012). Channel characteristics influence on physical vs. virtual channel choice for information search and purchase—The case of polish young consumers. International Journal of Cyber Society and Education, 5(1), 35–54.
  • Mehra, A., Kumar, S., & Raju, J. S. (2013). Showrooming and the competition between store and online retailers. SSRN Electronic Journal. doi:10.2139/ssrn.2200420
  • Morganosky, M. (1986). Cost-versus convenience-oriented consumers: Demographic, lifestyle, and value perspectives. Psychology and Marketing, 3(1), 35–46. doi:10.1002/mar.4220030104
  • O’Reilly, K., & Marx, S. (2011). How young, technical consumers assess online WOM credibility. Qualitative Market Research: An International Journal, 14(4), 330–359. doi:10.1108/13522751111163191
  • Opiniac.com. (2015, June). Efekt ROPO w segmentach polskiego e-commerce – 2015 [ROPO effect in the segments of Polish e-commerce – 2015]. Retrieved from http://opiniac.com/upload/pl/raport/2015/2015ROPO.pdf
  • Overby, J. W., & Lee, E. J. (2006). The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. Journal of Business Research, 59(10–11), 1160–1166. doi:10.1016/j.jbusres.2006.03.008
  • Penz, E., & Hogg, M. K. (2011). The role of mixed emotions in consumer behaviour. Investigating ambivalence in consumers’ experiences of approach-avoidance conflicts in online and offline settings. European Journal of Marketing, 45(1–2), 104–132. doi:10.1108/03090561111095612
  • Phau, I., & Meng Poon, S. (2000). Factors influencing the types of products and services purchased over the Internet. Internet Research, 10(2), 102–113. doi:10.1108/10662240010322894
  • PwC. (2015, February). Total retail 2015: Retailers and the age of disruption. Retrieved from https://www.pwc.com/sg/en/publications/assets/total-retail-2015.pdf
  • Rangaswamy, A., & Van Bruggen, G. H. (2005). Opportunities and challenges in multichannel marketing: An introduction to the special issue. Journal of Interactive Marketing, 19(2), 5–11. doi:10.1002/dir.20037
  • Reid, L. F., Ross, H. F., & Vignali, G. (2016). An exploration of the relationship between product selection criteria and engagement with ‘show-rooming’ and ‘web-rooming’ in the consumer’s decision-making process. International Journal of Business and Globalisation, 17(3), 364–383. doi:10.1504/IJBG.2016.078851
  • Rohm, A. J., & Swaminathan, V. (2004). A typology of online shoppers based on shopping motivations. Journal of Business Research, 57(7), 748–757. doi:10.1016/S0148-2963(02)00351-X
  • Trojanowski, M. (2014). Sklepy Internetowe i stacjonarne a kategorie produktowe – wyniki badań preferencji konsumentów [Online and offline stores versus product category – results of the research of consumer preferences]. Marketing i Rynek/Journal of Marketing and Market Studies, 8, 939–945.
  • Van Baal, S., & Dach, C. (2005). Free riding and customer retention across retailers’ channels. Journal of Interactive Marketing, 19(2), 75–85. doi:10.1002/dir.20036
  • Venkatadri, G., Lucherini, E., Sapiezynski, P., & Mislove, A. (2019). Investigating sources of PII used in Facebook’s targeted advertising. Proceedings on Privacy Enhancing Technologies, 2019(1), 227–244. doi:10.2478/popets-2019-0013
  • Verhoef, P. C., Neslin, S. A., & Vroomen, B. (2007). Multi-channel customer management: understanding the research shopper phenomenon. International Journal of Research in Marketing, 24(2), 129–148. doi:10.1016/j.ijresmar.2006.11.002
  • Wang, Q., Song, P., & Yang, X. (2013). Understanding the substitution effect between online and traditional channels: Evidence from product attributes perspective. Electronic Markets, 23(3), 227–239. doi:10.1007/s12525-012-0114-2
  • Woo, J., Ahn, J., Lee, J., & Koo, Y. (2015). Media channels and consumer purchasing decisions. Industrial Management & Data Systems, 115(8), 1510–1528. doi:10.1108/IMDS-02-2015-0036
  • Yang, B., & Lester, D. (2005). Gender differences in e-commerce. Applied Economics, 37(18), 2077–2089. doi:10.1080/00036840500293292