1,682
Views
13
CrossRef citations to date
0
Altmetric
Original Articles

Toward effective CSR communication in controversial industry sectors

, &
Pages 243-267 | Received 25 Sep 2017, Accepted 08 Oct 2018, Published online: 22 Oct 2018

References

  • Andreyeva, T., I. R. Kelly, and J. L. And Harris. 2011. “Exposure to Food Advertising on Television: Associations with Children’s Fast Food and Soft Drink Consumption and Obesity.” Economics and Human Biology 9 (3): 221–233. doi:10.1016/j.ehb.2011.02.004.
  • Astley, W. G., and C. J. And Fombrun. 1983. “Collective Strategy: Social Ecology of Organizational Environments.” The Academy of Management Review 8 (4): 576.
  • Bae, J., and G. T. And Cameron. 2006. “Conditioning Effect of Prior Reputation on Perception of Corporate Giving.” Public Relations Review 32 (2): 144–150. doi:10.1016/j.pubrev.2006.02.007.
  • Banerjee, S. B., and A. Bonnefous. 2011. “Stakeholder Management and Sustainability Strategies in the French Nuclear Industry.” Business Strategy and the Environment 20 (2): 124–140. doi:10.1002/bse.v20.2.
  • Barnett, M. L. 2006. “Finding A Working Balance between Competitive and Communal Strategies.” Journal of Management Studies 43 (8): 1753–1773. doi:10.1111/joms.2006.43.issue-8.
  • Barnett, M. L., J. M. Jermier, and B. A. Lafferty. 2006. “Corporate Reputation: The Definitional Landscape.” Corporate Reputation Review 9 (1): 26–38. doi:10.1057/palgrave.crr.1550012.
  • Becker-Olsen, K. L., B. A. Cudmore, and R. P. Hill. 2006. “The Impact of Perceived Corporate Social Responsibility on Consumer Behavior.” Journal of Business Research 59 (1): 46–53. doi:10.1016/j.jbusres.2005.01.001.
  • Bhattacharya, C. B., and S. Sen. 2004. “Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives.” California Management Review 47 (1): 9–24. doi:10.2307/41166284.
  • Byrne, E. F. 2008. “Assessing Arms Makers’ Corporate Social Responsibility.” Journal of Business Ethics 83 (3): 363. doi:10.1007/s10551-007-9643-6.
  • Cai, Y., H. Jo, and C. Pan. 2011. “Vice or Virtue? The Impact of Corporate Social Responsibility on Executive Compensation.” Journal of Business Ethics 104 (2): 159–173. doi:10.1007/s10551-011-0909-7.
  • Carroll, A. B. 1991. The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders. Greenwich: Elsevier.
  • Carroll, A. B. 1999. “Corporate Social Responsibility: Evolution of a Definitional Construct.” Business & Society 38 (3): 268–295. doi:10.1177/000765039903800303.
  • Castelo Branco, M., and L. Lima Rodrigues. 2006. “Communication of Corporate Social Responsibility by Portuguese Banks.” Corporate Communications: An International Journal 11 (3): 232–248. doi:10.1108/13563280610680821.
  • Dashwood, H. S. 2012. “CSR Norms and Organizational Learning in the Mining Sector.” Corporate Governance: the International Journal of Business in Society 12 (1): 118–138. doi:10.1108/14720701211191373.
  • De Colle, S., and J. G. York. 2009. “Why Wine Is Not Glue? The Unresolved Problem of Negative Screening in Socially Responsible Investing.” Journal of Business Ethics 85 (S1): 83–95. doi:10.1007/s10551-008-9949-z.
  • De Roeck, K., and N. Delobbe. 2012. “Do Environmental CSR Initiatives Serve Organizations’ Legitimacy in the Oil Industry? Exploring Employees’ Reactions through Organizational Identification Theory.” Journal of Business Ethics 110 (4): 397–412. doi:10.1007/s10551-012-1489-x.
  • Deephouse, D. L. 2000. “Media Reputation as A Strategic Resource: An Integration of Mass Communication and Resource-Based Theories.” Journal of Management 26 (6): 1091–1112. doi:10.1177/014920630002600602.
  • Drumwright, M. E. 1996. “Company Advertising with A Social Dimension: The Role of Noneconomic Criteria.” Journal of Marketing 60 (4): 71–87. doi:10.2307/1251902.
  • Du, S., and E. T. Vieira. 2012. “Striving for Legitimacy through Corporate Social Responsibility: Insights from Oil Companies.” Journal of Business Ethics 110 (4): 413–427. doi:10.1007/s10551-012-1490-4.
  • Elkington, J. 2004. “Enter The Triple Bottom Line.” The Triple Bottom Line: Does It All Add Up 11 (12): 1–16.
  • Ellen, P. S., D. J. Webb, and L. A. Mohr. 2006. “Building Corporate Associations: Consumer Attributions For Corporate Socially Responsible Programs.” Journal of the Academy of Marketing Science 34 (2): 147–157. doi:10.1177/0092070305284976.
  • Eweje, G. 2007. “Multinational Oil Companies’ CSR Initiatives in Nigeria: The Scepticism of Stakeholders in Host Communities.” Managerial Law 49 (5/6): 218–235. doi:10.1108/03090550710841340.
  • Fam, K. S., and D. S. Waller. 2003. “Advertising Controversial Products In The Asia Pacific: What Makes Them Offensive?” Journal of Business Ethics 48 (3): 237–250. doi:10.1023/B:BUSI.0000005785.29778.83.
  • Farache, F., and K. J. Perks. 2010. “CSR Advertisements: A Legitimacy Tool?” Corporate Communications: An International Journal 15 (3): 235–248. doi:10.1108/13563281011068104.
  • Fein, S. 1996. “Effects of Suspicion on Attributional Thinking and the Correspondence Bias.” Journal of Personality and Social Psychology 70 (6): 1164. doi:10.1037/0022-3514.70.6.1164.
  • Fiske, S. T., and S. E. Taylor. 1991. Social Cognition (2nd Ed.). New York: Mcgraw-Hill Book Company.
  • Fombrun, C. 1996. Reputation: Realizing Value From The Corporate Image. Boston: Harvard Business School Press.
  • Frankental, P. 2001. “Corporate Social Responsibility-A PR Invention?” Corporate Communications: An International Journal 6 (1): 18–23. doi:10.1108/13563280110381170.
  • Godfrey, P. C., C. B. Merrill, and J. M. Hansen. 2009. “The Relationship between Corporate Social Responsibility and Shareholder Value: An Empirical Test of the Risk Management Hypothesis.” Strategic Management Journal 30 (4): 425–445. doi:10.1002/smj.v30:4.
  • Gonzalez, M., P. M. Ling, and S. A. Glantz. 2012. “Planting Trees Without Leaving Home: Tobacco Company Direct-To-Consumer CSR Efforts.” Tobacco Control 21 (3): 363–365. doi:10.1136/tobaccocontrol-2011-050219.
  • Gotsi, M., and A. M. Wilson. 2001. “Corporate Reputation: Seeking A Definition.” Corporate Communications: An International Journal 6 (1): 24–30. doi:10.1108/13563280110381189.
  • Hall, I. 2006. British American Tobacco: Our CSR Will Not Convince Everyone. PR Week. Retrieved from https://www.prweek.com/article/555955/british-american-tobacco-csr-will-not-convince-everyone
  • Hallahan, K. 1999. “No, Virginia, It’s Not True What They Say About Publicity’s “Implied Third-Party Endorsement” Effect.” Public Relations Review 25 (3): 331–350. doi:10.1016/S0363-8111(99)00022-3.
  • Hasseldine, J., A. I. Salama, and J. S. Toms. 2005. “Quantity versus Quality: The Impact of Environmental Disclosures on the Reputations of UK PLCs.” The British Accounting Review 37 (2): 231–248. doi:10.1016/j.bar.2004.10.003.
  • Hill, J. 2001. “Thinking About A More Sustainable Business—An Indicators Approach.” Corporate Environmental Strategy 8 (1): 30–38. doi:10.1016/S1066-7938(00)00097-X.
  • Hoeffler, S., and K. L. Keller. 2002. “Building Brand Equity Through Corporate Societal Marketing.” Journal of Public Policy and Marketing 21 (1): 78–89. doi:10.1509/jppm.21.1.78.17600.
  • Jo, H., and H. Na. 2012. “Does CSR Reduce Firm Risk? Evidence From Controversial Industry Sectors.” Journal of Business Ethics 110 (4): 441–456. doi:10.1007/s10551-012-1492-2.
  • Kilian, T., and N. Hennigs. 2014. “Corporate Social Responsibility And Environmental Reporting In Controversial Industries.” European Business Review 26 (1): 79–101. doi:10.1108/EBR-04-2013-0080.
  • Kim, Y., and M. A. Ferguson 2010. “Corporate Social Responsibility: Impact of Perceived Motives and Prior Reputation on Effects of Fit of CSR Programs.” Paper Presented At: International Communication Association Annual Meeting, July, 2010, Singapore.
  • Kim, Yeonsoo. 2011. “How to Manage Stakeholder Skepticism of Corporate Social Responsibility (CSR) Motives: Effects of CSR Fit, Corporate Reputation, and Stated Motives”. PhD diss., University of Florida.
  • Lee, T. M., and P. D. Hutchison. 2005. “The Decision to Disclose Environmental Information: A Research Review and Agenda.” Advances In Accounting 21 (1): 83–111. doi:10.1016/S0882-6110(05)21004-0.
  • Lyon, L., and G. T. Cameron. 2004. “A Relational Approach Examining the Interplay of Prior Reputation and Immediate Response to a Crisis.” Journal of Public Relations Research 16 (3): 213–241. doi:10.1080/1532-754X.2004.11925128.
  • Meenaghan, T. 2001. “Understanding Sponsorship Effects.” Psychology & Marketing 18 (2): 95–122. doi:10.1002/(ISSN)1520-6793.
  • Nan, X., and K. Heo. 2007. “Consumer Responses to Corporate Social Responsibility CSR) Initiatives: Examining the Role of Brand-Cause Fit in Cause-Related Marketing.” Journal of Advertising 36 (2): 63–74. doi:10.2753/JOA0091-3367360204.
  • Palazzo, G., and U. Richter. 2005. “CSR Business as Usual? The Case of the Tobacco Industry.” Journal of Business Ethics 61 (4): 387–401. doi:10.1007/s10551-005-7444-3.
  • Rao, H. 1994. “The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–1912.” Strategic Management Journal 15 (S1): 29–44. doi:10.1002/(ISSN)1097-0266.
  • Reeves, B., and M. A. Ferguson-Dethorne. 1980. “Measuring the Effect of Messages about Social Responsibility.” Public Relations Review 6 (3): 40–55. doi:10.1016/S0363-8111(80)80011-7.
  • Rifon, N. J., S. M. Choi, C. S. Trimble, and H. Li. 2004. “Congruence Effects in Sponsorship: The Mediating Role of Sponsor Credibility and Consumer Attributions of Sponsor Motive.” Journal of Advertising 33 (1): 30–42. doi:10.1080/00913367.2004.10639151.
  • Roberts, P. W., and G. R. Dowling. 2002. “Corporate Reputation and Sustained Superior Financial Performance.” Strategic Management Journal 23 (12): 1077–1093. doi:10.1002/smj.274.
  • Sen, S., C. B. Bhattacharya, and D. Korschun. 2006. “The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment.” Journal of the Academy of Marketing Science 34 (2): 158–166. doi:10.1177/0092070305284978.
  • Seok Sohn, Y., J. K. Han, and S. H. Lee. 2012. “Communication Strategies for Enhancing Perceived Fit in the CSR Sponsorship Context.” International Journal of Advertising 31 (1): 133–146. doi:10.2501/IJA-31-1-133-146.
  • Srivastava, R. K., T. H. Mcinish, R. A. Wood, and A. J. Capraro. 1997. “Part IV: How Do Reputations Affect Corporate Performance? The Value of Corporate Reputation: Evidence from the Equity Markets.” Corporate Reputation Review 1 (1): 61–68. doi:10.1057/palgrave.crr.1540018.
  • Tao, W., and M. A. Ferguson. 2015. “The Overarching Effects of Ethical Reputation Regardless of CSR Cause Fit and Information Source.” International Journal of Strategic Communication 9 (1): 23–43. doi:10.1080/1553118X.2014.954285.
  • Walsh, G., and S. E. Beatty. 2007. “Customer-Based Corporate Reputation of a Service Firm: Scale Development and Validation.” Journal of the Academy of Marketing Science 35 (1): 127–143. doi:10.1007/s11747-007-0015-7.
  • Wilson, A., and C. West. 1981. The Marketing Of ‘Unmentionables’. Boston: Harvard University Graduate School of Business Administration.
  • Winn, M. I., P. Macdonald, and C. Zietsma. 2008. “Managing Industry Reputation: The Dynamic Tension between Collective and Competitive Reputation Management Strategies.” Corporate Reputation Review 11 (1): 35–55. doi:10.1057/crr.2008.4.
  • Woolfson, C., and M. Beck. 2005. Corporate Social Responsibility Failures in the Oil Industry. New York, NY: Baywood Publishing Company, Inc.
  • Yani-De-Soriano, M., U. Javed, and S. Yousafzai. 2012. “Can an Industry Be Socially Responsible if Its Products Harm Consumers? The Case of Online Gambling.” Journal of Business Ethics 110 (4): 481–497. doi:10.1007/s10551-012-1495-z.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.