Blogging effects across supplier, retailer, and customer

References

• Aggarwal, P. 2004. “The Effects of Brand Relationship Norms on Consumer Attitudes and Behavior.” Journal of Consumer Research 31 (1): 87–101. doi:10.1086/383426.
   Web of Science ®Google Scholar
• Aral, S., and D. Walker. 2011. “Creating Social Contagion through Viral Product Design: A Randomized Trial of Peer Influence in Networks.” Management Science 57 (9): 1623–1639. doi:10.1287/mnsc.1110.1421.
   Web of Science ®Google Scholar
• Argo, J. J., D. W. Dahl, and A. C. Morales. 2008. “Positive Consumer Contagion: Responses to Attractive Others in a Retail Context.” Journal of Marketing Research 45 (6): 690–701. doi:10.1509/jmkr.45.6.690.
   Web of Science ®Google Scholar
• Arora, S., F. T. Hofstede, and V. Mahajan. 2017. “The Implications of Offering Free Versions for the Performance of Paid Mobile Apps.” Journal of Marketing 81 (6): 62–78. doi:10.1509/jm.15.0205.
   Web of Science ®Google Scholar
• Bambauer-Sachse, S., and S. Mangold. 2011. “Brand Equity Dilution through Negative Online Word-Of-Mouth Communication.” Journal of Retailing and Consumer Services 18: 38–45. doi:10.1016/j.jretconser.2010.09.003.
   Google Scholar
• Baxter, G. J., and T. M. Connolly. 2013. “The “State of Art” of Organizational Blogging.” The Learning Organization 20 (2): 104–117. doi:10.1108/09696471311303755.
   Google Scholar
• Brown, J., A. J. Broderick, and N. Lee. 2007. “Word of Mouth Communication within Online Communities: Conceptualizing the Online Social Network.” Journal of Interactive Marketing 21 (3): 2–20. doi:10.1002/dir.20082.
   Web of Science ®Google Scholar
• Childers, T. L., C. L. Carr, J. Peck, and S. Carson. 2001. “Hedonic and Utilitarian Motivations for Online Retail Shopping Behavior.” Journal of Retailing 77 (4): 511–539. doi:10.1016/S0022-4359(01)00056-2.
   Web of Science ®Google Scholar
• Connolly, R., and F. Bannister. 2007. “Consumer Trust in Internet Shopping in of Online Shopping Preference among Korean, Turkish and US Populations.” Behavior & Information Technology 25: 3–18.
   Web of Science ®Google Scholar
• Cothrel, J. P. 2000. “Measuring the Success of an Online Community.” Strategy & Leadership 28 (2): 17–21. doi:10.1108/10878570010341609.
   Google Scholar
• Cotte, J., G. Tilottama, T. G. Chowdhury, S. Ratneshwar, and L. M. Ricci. 2006. “Pleasure or Utility? Time Planning Style and Web Usage Behaviors.” Journal of Interactive Marketing 20 (1): 45–57. doi:10.1002/dir.20055.
   Google Scholar
• Crittenden, V. L., R. A. Peterson, and G. Albaum. 2010. “Technology and Business-To-Consumer Selling: Contemplating Research and Practice.” Journal of Personal Selling and Sales Management 30 (2): 103–109. doi:10.2753/PSS0885-3134300201.
   Google Scholar
• Doyle, J. D., L. A. Heslop, A. Ramirez, and D. Cray. 2012. “Trust Intentions in Readers of Blogs.” Management Research Review 35 (9): 837–856. doi:10.1108/01409171211256226.
   Google Scholar
• Du, R. Y., and W. A. Kamakura. 2011. “Measuring Contagion in the Diffusion of Consumer Packaged Goods.” Journal of Marketing Research 48 (1): 28–47. doi:10.1509/jmkr.48.1.28.
   Web of Science ®Google Scholar
• Erickson, B. H. 1988. “The Relational Basis of Attitudes.” In Social Structures: A Network Approach, edited by S. Berkowitz and B. Wellman, 99–121. New York: Cambridge University Press.
   Google Scholar
• Fournier, S. 1995. “Toward the Development of Relationship Theory at the Level of the Product and the Brand.” Advances in Consumer Research 22 (1): 661–662.
   Google Scholar
• Furner, C. P., R. Zinko, and Z. Zhu. 2016. “Electronic Word-Of-Mouth and Information Overload in an Experiential Service Industry.” Journal of Service Theory and Practice 26 (6): pp.788–810. doi:10.1108/JSTP-01-2015-0022.
   Web of Science ®Google Scholar
• Godfrey, A., K. Seiders, and G. B. Voss. 2011. “Enough Is Enough! the Fine Line in Executing Multichannel Relational Communication.” Journal of Marketing 75 (July): 94–109. doi:10.1509/jmkg.75.4.94.
   Google Scholar
• Goyette, I., L. Ricard, J. Bergeron, and F. Marticotte. 2010. “e-WOM Scale: Word-of-Mouth.Measurement Scale for e-Services Context.” Canadian Journal of Administrative Sciences 27: 5–23. doi:10.1002/cjas.129.
   Web of Science ®Google Scholar
• Harris, L. C., and M. M. H. Goode. 2004. “The Four Levels Loyalty and the Pivotal Role of Trust: A Study of Online Loyalty, Trust, Satisfaction, Value, and Service Quality.” Journal of Retailing 80: 139–158. doi:10.1016/j.jretai.2004.04.002.
   Web of Science ®Google Scholar
• Harris, L. C., and M. M. H. Goode. 2010. “Online Servicescapes, Trust, and Purchase Intentions.” Journal of Services Marketing 24: 230–243. doi:10.1108/08876041011040631.
   Web of Science ®Google Scholar
• Hennig-Thura, F., K. P. Gwinner, G. Walsh, and D. D. Gremler. 2004. “Electronic Word-Of Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?” Journal of Interactive Marketing 18 (1): 38–52. doi:10.1002/dir.10073.
   Google Scholar
• Ho, C. H., K. H. Chiu, H. Chen, and A. Papazafeiropoulou. 2015. “Can Internet Blogs Be Used as an Effective Advertising Tool? the Role of Product Blog Type and Brand Awareness.” Journal of Enterprise Information Management 28 (3): 346–362. doi:10.1108/JEIM-03-2014-0021.
   Web of Science ®Google Scholar
• Hughes, D. E., and M. Ahearne. 2010. “Energizing the Reseller’s Sales Force: The Power of Brand Identification.” Journal of Marketing 74 (July): 81–96.
   Google Scholar
• Iyengar, R., C. Van den Bulte, and T. W. Valente. 2011. “Opinion Leadership and Social Contagion in New Product Diffusion.” Marketing Science 30 (2): 195–212. doi:10.1287/mksc.1100.0566.
   Web of Science ®Google Scholar
• Jepsen, A. L. 2007. “Factors Affecting Consumer Use of the Internet for Information Search.” Journal of Interactive Marketing 21 (3): 21–34. doi:10.1002/dir.20083.
   Web of Science ®Google Scholar
• Johnson, T. J., B. K. Kaye, S. L. Bichard, and W. J. Wong. 2008. “Every Blog Has Its Day: Politically-Interested Internet Users’ Perceptions of Blog Credibility.” Journal of Computer-Mediated Communication 13: 100–122. doi:10.1111/j.1083-6101.2007.00388.x.
   Web of Science ®Google Scholar
• Kaiser, S., S. Kansy, G. Mueller-Seitz, and M. Ringlstetter. 2010. “The Motivation of Bloggers for Organisational Knowledge Sharing and Creation: A Comparative Case Study to Identify Contingency Factors Influencing Motivation.” International Journal of Knowledge Management Studies 4 (1): 80–108. doi:10.1504/IJKMS.2010.029788.
   Google Scholar
• Kaiser, S., G. Muller-Seitz, M. Pereira Lopes, and M. Pina E Cunha. 2007. “Weblog Technology as a Trigger to Elicit Passion for Knowledge.” Organization 14 (3): 391–412. doi:10.1177/1350508407076151.
   Web of Science ®Google Scholar
• Karger, D. R., and D. Quan. 2004. What Would It Mean to Blog on the Semantic Web? Berlin: Springer-Verlag.
   Google Scholar
• Keller, K. L. 1993. “Conceptualizing, Measuring, and Managing Customer-Based Brand Equity.” Journal of Marketing 57 (January): 1–22. doi:10.1177/002224299305700101.
   Web of Science ®Google Scholar
• Kozinets, R. V. 1999. “E-Tribalised Marketing? the Strategic Implications of Virtual Communities of Consumption.” European Management Journal 17: 252–264. doi:10.1016/S0263-2373(99)00004-3.
   Google Scholar
• Kozinets, R. V., K. de Valck, A. Wojnicki, and J. S. Sarah. 2010. “Networked Narratives: Understanding Word-Of-Mouth Marketing in Online Communities.” Journal of Marketing 74 (March): 71–89. doi:10.1509/jm.74.2.71.
   Web of Science ®Google Scholar
• Kulmala, M., N. Mesiranta, and P. Tuominen. 2013. “Organic and Amplified E WOM in Consumer Fashion Blogs.” Journal of Fashion Marketing and Management 17 (1): 20–37. doi:10.1108/13612021311305119.
   Google Scholar
• Latane, B. 2000. “Pressures to Uniformity and the Evolution of Cultural Norms: Modeling Dynamic Social Impact.” In Computational Modeling of Behavior in Organization: The Third Scientific Discipline, edited by D. Ilgen and C. Hulin, 189–220. Washington D.C: American Psychological Association.
   Google Scholar
• Lee, H. H., S. R. Park, and T. Hwang. 2008. “Corporate-Level Blogs of the Fortune 500 Companies: An Empirical Investigation of Content and Design.” International Journal of Information Technology and Management 7 (2): 134–148. doi:10.1504/IJITM.2008.016601.
   Google Scholar
• Lella, A., and A. Lipsman (2015), “2015 U.S. Digital Future in Focus,” http://www.comscore.com/Insights/Presentations-and-Whitepapers/2015/2015-US-DigitalFuture-in-Focus
   Google Scholar
• Levy, S. 1959. “Symbols for Sale.” Harvard Business Review 37 (4): 117–124.
   Web of Science ®Google Scholar
• Liu, F., B. Xiao, E. T. K. Lim, and C. Tan. 2017. “Investigating the Impact of Gender Differences on Alleviating Distrust via Electronic Word-Of-Mouth.” Industrial Management & Data Systems 117 (3): 620–642. doi:10.1108/IMDS-04-2016-0150.
   Web of Science ®Google Scholar
• McAlexander, J. H., J. W. Schouten, and H. F. Koenig. 2002. “Building Brand Community.” Journal of Marketing 66 (1): 38–54. doi:10.1509/jmkg.66.1.38.18451.
   Web of Science ®Google Scholar
• McFarland, R. G., J. M. Bloodgood, and J. M. Payan. 2008. “Supply Chain Contagion.” Journal of Marketing 72 (March): 63–79. doi:10.1509/jmkg.72.2.63.
   Google Scholar
• Mooney, K., and N. Rollins. 2008. The Open Brand: When Push Comes to Pull in a Web-Made World, New Riders. Thousand Oaks, CA.
   Google Scholar
• Morganosky, M. A., and B. J. Cude. 2000. “Consumer Response to Online Grocery Shopping.” International Journal of Retail & Distribution Management 28 (1): 17–26. doi:10.1108/09590550010306737.
   Google Scholar
• Muniz, A. M., and T. C. O’Guinn. 2001. “Brand Community.” Journal of Consumer Research 27 (4): 412–432. doi:10.1086/319618.
   Web of Science ®Google Scholar
• Nahapiet, J., and S. Ghoshal. 1998. “Social Capital, Intellectual Capital, and the Organizational Advantage.” Academy of Management Review 23 (2): 242–257. doi:10.5465/amr.1998.533225.
   Web of Science ®Google Scholar
• Nardi, B. A., D. J. Schiano, M. Gumbrecht, and L. Swartz. 2004. “Why We Blog.” Communication of the ACM 47 (12): 41–46. doi:10.1145/1035134.1035163.
   Web of Science ®Google Scholar
• Nelson, M. 2006. “The Blog Phenomenon and the Book Publishing Industry”. Publishing Research Quarterly Summer, 3–26. doi:10.1007/s12109-006-0012-6.
   Google Scholar
• Oliver, R. L., and J. E. Swan. 1989. “Customer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach.” Journal of Marketing 53 (April): 21–35. doi:10.1177/002224298905300202.
   Web of Science ®Google Scholar
• Palmatier, R. W., R. Dant, and D. Grewal. 2007b. “A Longitudinal Analysis of Theoretical Perspectives of Interorganizational Relationship Performance.” Journal of Marketing 71 (October): 172–194. doi:10.1509/jmkg.71.4.172.
   Web of Science ®Google Scholar
• Palmatier, R. W., L. K. Scheer, and J.-B. E. M. Steenkamp. 2007a. “Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty.” Journal of Marketing Research 44 (2): 185–199. doi:10.1509/jmkr.44.2.185.
   Web of Science ®Google Scholar
• Park, C. W., D. J. MacInnis, J. Priester, A. Eisingerich, and D. Iacobucci. 2010. “Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers.” Journal of Marketing 74 (November): 1–17. doi:10.1509/jmkg.74.6.1.
   Web of Science ®Google Scholar
• Polansky, N., R. Lippitt, and F. Redl. 1950. “An Investigation of Behavioral Contagion in Groups.” Human Relations 3: 310–348. doi:10.1177/001872675000300401.
   Web of Science ®Google Scholar
• Prasad, S., I. C. Gupta, and N. K. Totala. 2017. “Social Media Usage, Electronic Word of Mouth and Purchase-Decision Involvement.” Asia Pacific Journal of Business Administration 9 (2): 134–145. doi:10.1108/APJBA-06-2016-0063.
   Web of Science ®Google Scholar
• Rapp, A., L. S. Beitelspacher, D. Grewal, and D. E. Hughes. 2013. “Understanding Social Media Effects across Seller, Retailer, and Consumer Interactions.” Journal of the Academy of Marketing Science 41 (5): 547–566. doi:10.1007/s11747-013-0326-9.
   Web of Science ®Google Scholar
• Raudenbush, S. W., and A. Bryk. 2002. Hierarchical Linear Models: Applications and Data Analysis Methods. 2nd ed. Newbury Park: Sage.
   Google Scholar
• Reeves, B., and C. I. Nass. 1996. The Media Equation. Stanford: CSLI Publications.
   Google Scholar
• Rogers, W. 2017. Smartphone Market up 6.6 Percent Year-on-Year in 2016. Press Release. Germany: Nuremberg.
   Google Scholar
• Rossiter, J. R., and L. Percy. 1987. Advertising and Promotion Management. New York: McGraw-Hill.
   Google Scholar
• Shankar, V., A. K. Smith, and A. Rangaswamy. 2003. “Customer Satisfaction and Loyalty in Online and Offline Environments.” International Journal of Research in Marketing 20 (2): 153–176. doi:10.1016/S0167-8116(03)00016-8.
   Web of Science ®Google Scholar
• Singer, J. B. 2006. “Journalists and News Bloggers: Complements, Contradictions, and Challenges.” In Uses of Blogs, edited by A. Bruns and J. Jacobs, 23–32. New York, NY: Peter Lang.
   Google Scholar
• Sprott, D., E. Spangenberg, and S. Czellar. 2009. “The Importance of a General Measure of Brand Engagement on Market Behavior: Development and Validation of a Scale.” Journal of Marketing Research 46 (1): 92–104. doi:10.1509/jmkr.46.1.92.
   Web of Science ®Google Scholar
• Srikantia, P., and W. Pasmore. 1996. “Conviction and Doubt in Organizational Learning.” Journal of Organizational Change Management 9: 42–53. doi:10.1108/09534819610107312.
   Web of Science ®Google Scholar
• Tan, W., and Y. Chang. 2015. “Electronic-Word-Of-Mouth Performance in Different Psychological Distances and Familiarity.” Online Information Review 39 (4): 449–465. doi:10.1108/OIR-10-2014-0255.
   Web of Science ®Google Scholar
• Veloutsou, C., and L. Moutinho. 2009. “Brand Relationships through Brand Reputation and Brand Tribalism.” Journal of Business Research 62 (3): 314–322. doi:10.1016/j.jbusres.2008.05.010.
   Web of Science ®Google Scholar
• Wang, L. C., J. Baker, J. A. Wagner, and K. Wakefield. 2007. “Can a Retail Web Site Be Social?” Journal of Marketing 71 (July): 143–157. doi:10.1509/jmkg.71.3.143.
   Google Scholar
• Weisberg, J., D. Te’eni, and L. Arman. 2011. “Past Purchase and Intention to Purchase in E-Commerce: The Mediation of Social Presence and Trust.” Internet Research Vol21: 82–96. doi:10.1108/10662241111104893.
   Google Scholar
• Wilson, A. E., M. D. Giebelhausen, and M. K. Brady. 2017. “Negative Word of Mouth Can Be a Positive for Consumers Connected to the Brand.” Journal of the Academy of Marketing Science 45 (4): 534–547. doi:10.1007/s11747-017-0515-z.
   Web of Science ®Google Scholar
• Woodside, A. G., S. Sood, and K. E. Miller. 2008. “When Consumers and Brands Talk: Storytelling Theory and Research in Psychology and Marketing.” Psychology & Marketing 25 (2): 97–145. doi:10.1002/(ISSN)1520-6793.
   Web of Science ®Google Scholar
• Wu, J. J., and Y. S. Chang. 2005. “Towards Understanding Members’ Interactivity, Trust, and Flow in Online Community.” Industrial Management & Data System 105 (7): 937–954. doi:10.1108/02635570510616120.
   Web of Science ®Google Scholar
• Yim, C. K., D. K. Tse, and K. W. Chan. 2008. “Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Services.” Journal of Marketing Research 45 (6): 741–756. doi:10.1509/jmkr.45.6.741.
   Web of Science ®Google Scholar
• Zeithaml, V. A., L. L. A. Berry, and A. Parasuraman. 1996. “The Behavioral Consequences of Service Quality.” Journal of Marketing 60 (April): 31–46. doi:10.2307/1251929.
   Web of Science ®Google Scholar