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Quality in Higher Education Volume 9, 2003 - Issue 1
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Original Articles

A Student-centred Conceptual Model of Service Quality in Higher Education

Debbie Clewes Northampton Business School, University College Northampton, Boughton Green Road, Northampton, NN2 6AL, UK
Pages 69-85 | Published online: 18 Aug 2010

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  • WTERS-JENSSEN , J. , STENSAKER , B. and GROGAARD , J. 2002 . 'Student satisfaction: towards an empirical deconstruction of the concept' . Quality in Higher Education , 8 (2) : 183 – 195 .
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