Determinants of Satisfaction with University Summer Courses

References

• Alves , H. 2000 . ‘As dimensiones qualidades no serviçio educaçao: a percepcao dos alunos da Universidades da Beira Interior’ . Revista Portuguesa de Gestao , 15 (4) : 78 – 89 .
   Google Scholar
• Aldridge , S. and Rowley , J. 1998 . ‘Measuring customer satisfaction in higher education’ . Quality Assurance in Education , 6 (4) : 197 – 204 .
   Google Scholar
• Bigné , J.E. , Moliner , M.A. , Vallet , T.M. and Sánchez , J. 1997 . ‘Un estudio comparativo de los instrumentos de medición de la calidad de los servicios públicos’ . Revista Española de Investigación de Marketing–ESIC , 1 : 33 – 53 .
   Google Scholar
• Bigné , E. , Moliner , M.A. and Sánchez , J. ‘Efectos moderadores en las relaciones entre calidad y satisfacción en los servicios públicos. Un enfoque de organización multiservicio’ . Paper presented at the XIII Encuentro de Profesores Universitarios de Marketing . September 26–28 2001 . Edited by: ESIC . pp. 113 – 126 . Málaga, , Spain
   Google Scholar
• Browne , B. , Kaldenberg , D. , Browne , W. and Brown , D. 1998 . ‘Student as customer: factors affecting satisfaction and assessments of institutional quality’ . Journal of Marketing for Higher Education , 8 (3) : 1 – 14 .
   Google Scholar
• Capelleras , J.L. and Veciana , J.M. ‘Calidad de servicio en la enseñanza universitaria: desarrollo y validación de una escala de medida’ . Paper presented at the XI Congreso Nacional de ACEDE . September 26–28 2001 . Zaragoza, , Spain
   Google Scholar
• Cardone , C. , Lado , N. and Rivera , P. ‘Medición y efectos de la calidad docente: un modelo empírico aplicado a los masters en administración de empresas y en análisis financiero’ . paper presented at the Iberoamerican Academy of Management II Congreso Internacional . México City, Mexico.
   Google Scholar
• Chapman , D. and Cowdell , T. 1998 . New Public Sector Marketing , London : Financial Times & Pitman Publishing .
   Google Scholar
• Chevaillier , T. 2002 . ‘Higher education and its clients: institutional responses to changes in demand and in environment’ . Higher Education , 33 : 303 – 8 .
   Web of Science ®Google Scholar
• Coccari , R. and Javalgi , R. 1995 . ‘Analysis of students’ needs in selecting a college or university in a changing environment’ . Journal of Marketing for Higher Education , 6 (2) : 27 – 39 .
   Google Scholar
• Dill , D.D. 1997 . ‘Markets and higher education: an introduction’ . Higher Education Policy , 10 (3/4) : 163 – 6 .
   Google Scholar
• Elliot , K.M. and Healy , M.A. 2001 . ‘Key factors influencing student satisfaction related to recruitment and retention’ . Journal of Marketing for Higher Education , 10 (4) : 1 – 11 .
   Google Scholar
• Esteban , A. , Millan , A. , Molina , A. and Martín‐Consuegra , D. ‘Los factores determinantes de la satisfacción en los servicios de las agencias de viajes’ . Paper presented at the XIII Encuentro de Profesores Universitarios de Marketing . September 26–28 2001 . Edited by: ESIC . pp. 23 – 38 . Málaga, , Spain
   Google Scholar
• Gabbott , M. and Hogg , G. ‘Service dimensions and service quality: an asymmetric approach’ . paper presented at the Workshop on Quality Management in Services VI (EIASM) . 15–16 . March Madrid, , Spain
   Google Scholar
• Giese , J.L. and Cote , J.A. 1999 . “ ‘Defining customer satisfaction’ ” . In Academy of Marketing Science Review (online), No. 00(01) 1 – 34 . Available at: http://www.amsreview.org
   Google Scholar
• Guolla , M. 1999 . ‘Assessing the teaching quality to student satisfaction relationship: applied customer satisfaction research in the classroom’ . Journal of Marketing Theory and Practice , 7 (3) : 87 – 98 .
   Google Scholar
• Harvey , L. 1995 . ‘Student satisfaction’ . The New Review of Academic Librarianship , 1 : 161 – 73 .
   Google Scholar
• Hill , F.M. 1995 . ‘Managing service quality in higher education: the role of student as primary consumer’ . Quality Assurance in Education , 3 (1) : 10 – 21 .
   Google Scholar
• LOGES . 1990 . Law 1/1990, 3rd October, on the General Organisation of the Educational System
   Google Scholar
• Marsh , H.W. 1987 . ‘Students’ evaluations of university teaching: research findings, methodological issues and direction for future research’ . International Journal of Educational Research , 11 : 253 – 388 .
   Google Scholar
• Nunnally , J.C. 1987 . Teoría Psicométrica , Madrid : Editorial Trillas .
   Google Scholar
• Ramsden , P. 1992 . Learning to Teach in Higher Education , London : Routledge .
   Google Scholar
• Raposo , M. and Alves , H. ‘Marketing higher education: students’ service expectations’ . paper presented at the II Jornadas Internacionales de Marketing Público y No Lucrativo . April 3–4 , Zaragoza.
   Google Scholar
• Scharitzer , D. and Koruna , C. 2000 . ‘New public management: evaluating the success of total quality management and change management interventions in public sector from employees’ and customers’ perspectives’ . Total Quality Management , 11 (7) : S941 – 53 .
   Google Scholar
• Tavernier , K. 1991 . ‘Strategic evaluation in university management’ . Higher Education Management , 3 (4) : 24 – 33 .
   Google Scholar
• Vilalta , J.M. 1999 . “ ‘Dirección y planificación en la universidad politécnica de Cataluña’ ” . In Comissionat per a Universitats i Recerca, Universidad: Estrategias para avanzar. dirección estratégica y calidad en las universidades , Barcelona, Spain : Cátedra Unesco de Gestión de la Educación Superior .
   Google Scholar
• Wotruba , T.R. and Wright , P.L. 1975 . ‘How to develop a teacher‐rating instrument: a research approach’ . Journal of Higher Education , 46 (6) : 653 – 63 .
   Web of Science ®Google Scholar