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Original Articles

Quality Management in the Midst of Chaos: the case for strategic management in the international office

Pages 63-72 | Published online: 07 Jul 2006

References

  • Davies , J.L. 1995 . ‘University strategies for internationalisation in different institutional and cultural settings’ EAIE occasional paper number 8
  • Doherty , G.D. 1993 . ‘Towards Total Quality Management in higher education: a case study of the University of Wolverhampton’ . Higher Education , 25 : 321 – 39 .
  • Doyle , D.P. 1990 . Strategic Management, Le Management Strategique , 27 Paris : Editions Communications Actives . Collection Bilingue Europénne
  • International Organization for Standardization (ISO) . 1987 . ‘Quality Management and Quality Assurance Standards: Guidelines for Selection and Use’ . ISO 9000 International Standard ,
  • Lambrech , R. , ed. 1993 . The Role of the International Relations Manager in European Institutions of Higher Education , Amsterdam : EAIE Press .
  • Storey , S. 1993 . “ Total quality management through BS5750: a case study’ ” . In Quality Assurance for University Teaching , Edited by: Ellis , R. 37 – 56 . Buckingham : Society for Research into Higher Education and Open University Press .

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