Reorganisation of healthcare services for children and families: Improving collaboration, service quality, and worker well-being

References

• Adolfsen, F., Martinussen, M., Thyrhaug, A. M., & Vedeler, G. W. (Eds.). (2012). The, Family’s House. Organization and professional perspectives. Tromsø, Norway: University of Tromsø. Retrieved from http://uit.no/Content/303043/RKBU_Family_ELectronic.pdf
   Google Scholar
• Ahola, K., Honkonen, T., Isometsä, E., Kalimo, R., Nykyri, E., Aromaa, A., & Lönnqvist, J. (2005). The relationship between job-related burnout and depressive disorders—Results from the Finnish Health 2000 Study. Journal of Affective Disorders, 88, 55–62. doi:10.1016/j.jad.2005.06.004
   PubMed Web of Science ®Google Scholar
• Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. London, UK: Sage Publications Inc.
   Google Scholar
• Alarcon, G. M. (2011). A meta-analysis of burnout with job demands, resources, and attitudes. Journal of Vocational Behavior, 79, 549–562. doi:10.1016/j.jvb.2011.03.007
   Web of Science ®Google Scholar
• Anderson, H. W., & Ose, S. O. (2007). Unmet mental health service needs among Norwegian children and adolescents. Child and Adolescent Mental Health, 12, 115–120. doi:10.1111/j.1475-3588.2006.00423.x
   Google Scholar
• Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13, 209–223. doi:10.1108/13620430810870476
   Google Scholar
• Bakker, A. B., Demerouti, E., & Euwema, M. C. (2005). Job resources buffer the impact of job demands on burnout. Journal of Occupational Health Psychology, 10, 170–180. doi:10.1037/1076-8998.10.2.170
   PubMed Web of Science ®Google Scholar
• Bakker, A. B., Demrouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD-R approach. The Annual Review of Organizational Psychology and Organizational Behavior, 1, 389–411. doi:10.1146/annurev-orgpsych-031413-091235
   Web of Science ®Google Scholar
• Bargagliotti, L. (2012). Work engagement in nursing: A concept analysis. Journal of Advanced Nursing, 68, 1414–1428. doi:10.1111/j.1365-2648.2011.05859.x
   PubMed Web of Science ®Google Scholar
• Bing, V. (2005). Föräldrastöd och samverkan familjecentralen i ett folkhälsoperspektiv [Family support and collaboration: Family centers in a public health perspective]. Stockholm, Sweden: Gothia Fortbildning AB.
   Google Scholar
• Boev, C., & Xia, Y. (2015). Nurse-physician collaboration and hospital-acquired infections in critical care. Critical Care Nurse, 35, 66–72. doi:10.4037/ccn2015809
   PubMed Web of Science ®Google Scholar
• Cheng, C., Bartram, T., Karimi, L., & Leggat, S. G. (2013). The role of team climate in the management of emotional labour: Implications for nurse retention. Journal of Advanced Nursing, 69, 2812–2825. doi:10.1111/jan.12202
   PubMed Web of Science ®Google Scholar
• Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64, 89–136. doi:10.1111/j.1744-6570.2010.01203.x
   Web of Science ®Google Scholar
• Co, J. P., Ferris, T. G., Marino, B. L., Homer, C. J., & Perrin, J. M. (2003). Are hospital characteristics associated with parental views of pediatric inpatient care quality? Pediatrics, 111, 308–314. doi:10.1542/peds.111.2.308
   PubMed Web of Science ®Google Scholar
• Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Erlbaum.
   Google Scholar
• Corrigan, P. W., Holmes, E. P., & Luchins, D. (1995). Burnout and collegial support in state psychiatric hospital staff. Journal of Clinical Psychology, 51, 703–710. doi:10.1002/1097-4679(199509)51:5<703::AID-JCLP2270510516>3.0.CO;2-P
   PubMed Web of Science ®Google Scholar
• Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95, 834–848. doi:10.1037/a0019364
   PubMed Web of Science ®Google Scholar
• Davey, M. M., Cummings, G., Newburn-Cook, C. V., & Lo, E. A. (2009). Predictors of nurse absenteeism in hospitals: A systematic review. Journal of Nursing Management, 17, 312–330. doi:10.1111/j.1365-2834.2008.00958.x
   PubMed Web of Science ®Google Scholar
• Demerouti, E., & Bakker, A. B. (2011). The job demands–Resources model: Challenges for future research. South African Journal of Industrial Psychology, 37, 1–9. doi:10.4102/sajip.v37i2.974
   Google Scholar
• Demerouti, E., Bakker, A. B., de Jonge, J., Janssen, P. P. M., & Schaufeli, W. B. (2001). Burnout and engagement at work as a function of demands and control. Scandinavian Journal for Work Environment and Health, 27, 279–286. doi:10.5271/sjweh.615
   PubMed Web of Science ®Google Scholar
• Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499–512. doi:10.1037/0021-9010.86.3.499
   PubMed Web of Science ®Google Scholar
• Eby, L. T., Casper, W. J., Lockwood, A., Bordeaux, C., & Brinley, A. (2005). Work and family research in IO/OB: Content analysis and review of the literature (1980–2002). Journal of Vocational Behavior, 66, 124–197. doi:10.1016/j.jvb.2003.11.003
   Web of Science ®Google Scholar
• European Federation of Psychologist’ Associations (EFPA). (2013). EFPA Review model for the description and evaluation of psychological and educational tests: Test review form and notes for reviewers (v 4.2.6). Retrieved from http://www.efpa.eu/professional-development/assessment
   Google Scholar
• Fewster-Thuente, L., & Velsor-Friedrich, B. (2008). Interdisciplinary collaboration for healthcare professionals. Nursing Administration Quarterly, 32, 40–48. doi:10.1097/01.NAQ.0000305946.31193.61
   PubMedGoogle Scholar
• Glisson, C., & Green, P. (2011). Organizational climate, services, and outcomes in child welfare systems. Child Abuse and Neglect, 35, 582–591. doi:10.1016/j.chiabu.2011.04.009
   PubMed Web of Science ®Google Scholar
• Glisson, C., & Hemmelgarn, A. (1998). The effects of organizational climate and interorganizational coordination on the quality and outcomes of children’s service systems. Child Abuse and Neglect, 22, 401–421. doi:10.1016/S0145-2134(98)00005-2
   PubMed Web of Science ®Google Scholar
• Greenglass, E. R., & Burke, R. J. (2000). The relationship between hospital restructuring, anger, hostility and psychosomatics in nurses. Journal of Community and Applied Social Psychology, 10, 155–161. doi:10.1002/(SICI)1099-1298(200003/04)10:2<155::AID-CASP558>3.0.CO;2-Q
   Web of Science ®Google Scholar
• Halbesleben, J. R. B. (2010). In A meta-analysis of work engagement: Relationship with burnout, demands, resources and consequences. In A. B. Bakker, & M. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 102–117). New York, NY: Psychology Press.
   Google Scholar
• Hamric, A. B., & Blackhall, L. J. (2007). Nurse-physician perspectives on the care of dying patients in intensive care units: Collaboration, moral distress, and ethical climate. Critical Care Medicine, 35, 422–429. doi:10.1097/01.CCM.0000254722.50608.2D
   PubMed Web of Science ®Google Scholar
• Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87, 268–279. doi:10.1037/0021-9010.87.2.268
   PubMed Web of Science ®Google Scholar
• Heponiemi, T., Aalto, A. M., Puttonen, S., Vanska, J., & Elovainio, M. (2014). Work-related stress, job resources, and well-being among psychiatrists and other medical specialists in Finland. Psychiatric Services, 65, 796–801. doi:10.1176/appi.ps.201300200
   PubMed Web of Science ®Google Scholar
• Himle, D. P., Jayaratne, S. D., & Thyness, P. (1991). Buffering effects on four social support types on burnout among social workers. Social Work Research and Abstracts, 27, 22–27. doi:10.1093/swra/27.1.22
   PubMedGoogle Scholar
• Jourdain, G., & Chênevert, D. (2010). Job demands-resources, burnout, and intention to leave the nursing profession: A questionnaire survey. International Journal of Nursing Studies, 47, 709–722. doi:10.106/j.ijnurstu.2009.11.007
   PubMed Web of Science ®Google Scholar
• Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376–407. doi:10.1037/0033-2909.127.3.376
   PubMed Web of Science ®Google Scholar
• Kakiashvili, T., Leszek, J., & Rutkowski, K. (2013). The medical perspective on burnout. International Journal of Occupational Medicine and Environmental Health, 26, 401–412. doi:10.2478/s13382-013-0093-3
   PubMed Web of Science ®Google Scholar
• Larrabee, J. H., Ostrow, C., Withrow, M. L., Janney, M. A., Hobbs, G. R., Jr., & Burant, C. (2004). Predictors of patient satisfaction with inpatient hospital nursing care. Research in Nursing & Health, 27, 254–268. doi:10.1002/nur.20021
   PubMed Web of Science ®Google Scholar
• Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123–133. doi:10.1037/0021-9010.81.2.123
   PubMed Web of Science ®Google Scholar
• Lizano, E. L., & Mor Barak, M. E. (2012). Workplace demands and resources as antecedents of job burnout among public child welfare workers: A longitudinal study. Children and Youth Services Review, 34, 1769–1776. doi:10.1016/j.childyouth.2012.02.006
   Web of Science ®Google Scholar
• Lizano, E. L., & Mor Barak, M. E. (2015). Job burnout and affective wellbeing: A longitudinal study of burnout and job satisfaction among public child welfare workers. Children and Youth Services Review, 55, 18–28. doi:10.1016/j.childyouth.2015.05.005
   Web of Science ®Google Scholar
• Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Chicago, IL: Rand McNally.
   Google Scholar
• Mårdberg, B., Lundberg, U., & Frankenhaeuser, M. (1990). The total workload of parents employed in white-collar jobs: Construction of a questionnaire and scoring system. Report No. 74 from the Department of Psychology, University of Stockholm, Stockholm, Sweden.
   Google Scholar
• Martinussen, M., Adolfsen, F., Lauritzen, C., & Richardsen, A. M. (2012). Improving interprofessional collaboration in a community setting: Relationships with burnout, engagement and service quality. Journal of Interprofessional Care, 18, 219–225. doi:10.3109/13561820.2011.647125
   Web of Science ®Google Scholar
• Martinussen, M., Borgen, P. C., & Richardsen, A. M. (2011). Burnout and engagement among physiotherapists. International Journal of Therapy and Rehabilitation, 18, 80–89. doi:10.12968/ijtr.2011.18.2.80
   Google Scholar
• Martinussen, M., & Richardsen, A. M. (2006). Air traffic controller burnout: Survey responses regarding job demands, job resources and health. Aviation, Space, and Environmental Medicine, 77, 422–428.
   PubMed Web of Science ®Google Scholar
• Martinussen, M., Richardsen, A. M., & Burke, R. J. (2007). Job demands, job resources and burnout among police officers. Journal of Criminal Justice, 35, 239–249. doi:10.1016/j.jcrimjus.2007.03.001
   Web of Science ®Google Scholar
• Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach burnout inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.
   Google Scholar
• Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422. doi:10.1146/annurev.psych.52.1.397
   PubMed Web of Science ®Google Scholar
• McKeen, C. A., & Burke, R. J. (1991). Work experiences and career success of professional women: Study design and preliminary findings. Canadian Journal of Administrative Sciences, 8, 251–258. doi:10.1111/j.1936-4490.1991.tb00569.x
   Google Scholar
• Ministry of Health and Care Services. (2008). Samhandlingsreformen. Rett behandling- på rett sted- til rett tid [The Coordination Reform: Correct treatment – in the right place- on time] (Government Report No. 47). Retrieved from http://www.regjeringen.no/nb/dep/hod/dok/regpubl/stmeld/2008-2009/stmeldnr-47-2008-2009-.html?id=567201
   Google Scholar
• Nahrgang, J. D., Morgeson, F. P., & Hofmann, D. A. (2011). Safety at work: A meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes. Journal of Applied Psychology, 96, 71–94. doi:10.1037/a0021484
   PubMed Web of Science ®Google Scholar
• Nerstad, G. L., Richardsen, A. M., & Martinussen, M. (2010). Factorial validity of the Utrecht Work Engagement Scale (UWES) across occupational groups in Norway. Scandinavian Journal of Psychology, 51, 326–333. doi:10.1111/j.1467-9450.2009.00770.x
   PubMed Web of Science ®Google Scholar
• Onyett, S. (2011). Revisiting job satisfaction and burnout in community mental health teams. Journal of Mental Health, 20, 189–209. doi:10.3109/09638237.2011.556170
   Web of Science ®Google Scholar
• Østlyngen, A., Storjord, T., Stellander, B., & Martinussen, M. (2003). En undersøkelse av total arbeidsbelastning og tilfredshet for psykologer i Norge. Tidsskrift for Norsk Psykologforening, 40, 570–581.
   Google Scholar
• Rafferty, A. M., Ball, J., & Aiken, L. H. (2001). Are teamwork and professional autonomy compatible, and do they result in improved hospital care? Quality in Health Care, 10, 32–37. doi:10.1136/qhc.0100032
   Google Scholar
• Richardsen, A. M., & Martinussen, M. (2004). The factorial validity of the Maslach Burnout Inventory. Journal of Occupational and Organizational Psychology, 77, 377–384. doi:10.1348/0963179041752691
   Web of Science ®Google Scholar
• Richardsen, A. M., & Martinussen, M. (2005). Factorial validity and consistency of the MBI-GS across occupational groups in Norway. International Journal of Stress Management, 12, 289–297. doi:10.1037/1072-5245.12.3.289
   Google Scholar
• Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90, 1217–1227. doi:10.1037/0021-9010.90.6.1217
   PubMed Web of Science ®Google Scholar
• Schaufeli, W. B. (2015). Engaging leadership in the job demands-resources model. Career Development International, 20, 446–463. doi:10.1108/CDI-02-2015-0025
   Web of Science ®Google Scholar
• Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293–315. doi:10.1002/job.248
   Web of Science ®Google Scholar
• Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire. A cross-national study. Educational and Psychological Measurement, 66, 701–716. doi:10.1177/0013164405282471
   Web of Science ®Google Scholar
• Schaufeli, W. B., Leiter, M. P., & Maslach, C. (2009). Burnout: 35 years of research and practice. Career Development International, 14, 204–220. doi: 10.1108/13620430910966406
   Web of Science ®Google Scholar
• Schaufeli, W. B., & Taris, T. W. (2014). A critical review of the job demands-resources model: Implications for improving work and health. In G. Bauer, & O. Hämmig (Eds.), Bridging occupational, organizational and public health: A transdisciplinary approach (pp. 43–68). Dordrecht, the Netherlands: Springer Verlag.
   Google Scholar
• Shanafelt, T. D., Balch, C. M., Bechamps, G., Russell, T., Dyrbye, L., Satele, D., … Freischlag, J. (2010). Burnout and medical errors among American surgeons. Annals of Surgery, 251, 995–1000. doi:10.1097/SLA.0b013e3181bfdab3
   PubMed Web of Science ®Google Scholar
• Shipton, H., Armstrong, C., West, M., & Dawson, J. (2008). The impact of leadership and quality climate on hospital performance. International Journal for Quality in Health Care, 20, 439–445. doi:10.1093/intqhc/mzn037
   PubMed Web of Science ®Google Scholar
• Taris, T. W. (2011). Is there a relationship between burnout and objective performance? A critical review of 16 studies. Work & Stress, 20, 316–334. doi:10.1080/02678370601065893
   Web of Science ®Google Scholar
• van Bogaert, P., Kowalski, C., Weeks, S. M., van Heusden, D., & Clarke, S. P. (2013). The relationship between nurse practice environment, nurse work characteristics, burnout and job outcome and quality of nursing care: A cross-sectional survey. International Journal of Nursing Studies, 50, 1667–1677. doi:10.1016/j.ijnurstu.2013.05.010
   PubMed Web of Science ®Google Scholar
• van Horn, P., Green, K., & Martinussen, M. (2009). Survey response rates and survey administration in clinical and counseling psychology: A meta-analysis. Educational and Psychological Measurement, 69, 389–403. doi:10.1177/0013164408324462
   Web of Science ®Google Scholar
• Virtanen, M., Kurvinen, T., Terho, K., Oksanen, T., Peltonen, R., Vahtera, J., … Kivimaki, M. (2009). Work hours, work stress, and collaboration among ward staff in relation to risk of hospital-associated infection among patients. Medical Care, 47, 310–318. doi:10.1097/MLR.0b013e3181893c64
   PubMed Web of Science ®Google Scholar
• Walsh, B., & Walsh, S. (2001). Is mental health work psychologically hazardous for staff? A critical review of the literature. Journal of Mental Health, 10, 121–129. doi:10.1080/09638230123742
   Google Scholar