References
- Acs , Z.J. , Anselin , L. and Varga , A. 2002 . Patents and innovation counts as measures of regional production of new knowledge . Research Policy , 31 : 1069 – 85 .
- Adamides , E.D. and Karacapilidis , N. 2006 . Information technology support for the knowledge and social processes of innovation management . Tech‐novation , 26 : 50 – 9 .
- Aghion , P. , Bloom , N. , Blundell , R. , Griffith , R. and Howitt , P. 2005 . Competition and innovation: an inverted u‐relationship . Quarterly Journal of Economics , 120 : 701 – 28 .
- Aghion , P. , Blundell , R. , Griffith , R. , Howitt , P. and Prantl , S. 2006 . “ The effects of entry on incumbent innovation and productivity ” . NBER Working Paper 12027
- Alby , T. 2007 . Web 2.0 – Konzepte, Anwendungen, Technologien , München : Carl Hanser Verlag .
- Arvanitis , S. 2008 . Explaining innovative activity in service industries: micro data evidence for Switzerland . Economics of Innovation and New Technology , 17 : 209 – 25 .
- Arvanitis , S. and von Arx , J. 2004 . “ Bestimmungsfaktoren der Innovationstätigkeit und deren Einfluss auf Arbeitsproduktivität, Beschäftigung und Qualifikationsstruktur ” . KOF Working Paper No. 91
- Back , A. , Gronau , N. and Tochtermann , K. , eds. 2008 . Web 2.0 in der Unternehmenspraxis – Grundlagen, Fallstudien und Trends zum Einsatz von Social Software , München : Oldenbourg Wissenschaftsverlag .
- Back , A. and Heidecke , F. 2008 . “ ‘Einleitung,’ ” . In Web 2.0 in der Unternehmenspraxis – Grundlagen, Fallstudien und Trends zum Einsatz von Social Software , Edited by: Back , A. , Gronau , N. and Tochtermann , K. 1 – 8 . München : Oldenbourg Wissenschaftsverlag .
- Barras , R. 1990 . Interactive innovation in financial and business services: the vanguard of the service revolution . Research Policy , 19 : 215 – 37 .
- Bertschek , I. and Kaiser , U. 2004 . Productivity effects of organizational change: microeconometric evidence . Management Science , 50 : 394 – 404 .
- Brynjolfsson , E. and Hitt , L.M. 2000 . Beyond computation: information technology, organizational transformation and business performance . Journal of Economic Perspectives , 14 : 23 – 48 .
- Cantner , U. , Joel , K. and Schmidt , T. 2009 . “ The effects of knowledge management on innovative success – an empirical analysis of German firms ” . Deutsche Bundesbank Discussion Paper Series 1: Economic Studies No 16/2009
- Christensen , C. , Magnusson , M.G. and Zetherstrom , M.B. 2006 . Implementation and use of collaborative product development systems . International Journal of Management and Decision Making , 7 : 574 – 85 .
- Crépon , B. , Duguet , E. and Mairesse , J. 1998 . Research, innovation and productivity: an econometric analysis at the firm level . Economics of Innovation and New Technology , 7 : 115 – 58 .
- Czarnitzki , D. and Wastyn , A. 2009 . “ Does professional knowledge management improve innovation performance at the firm level? ” . ZEW Discussion Paper No. 09–067
- Darroch , J. 2005 . Knowledge management, innovation and firm performance . Journal of Knowledge Management , 9 : 101 – 15 .
- Darroch , J. and McNaughton , R. 2002 . Examining the link between knowledge management practices and types of innovation . Journal of Intellectual Capital , 3 : 210 – 22 .
- Döbler , T. 2007 . Potenziale von Social Software . Fazit Schriftenreihe , Band 5
- Döbler , T. 2008 . “ Zum Einsatz von Social Software in Unternehmen ” . In Social Software – Formen der Kooperation in computerbasierten Netzwerken , Edited by: Stegbauer , C. and Jäckel , M. 119 – 36 . Wiesbaden : Vs Verlag .
- den Hertog , P. 2000 . Knowledge‐intensive business services as co‐producers of innovation . International Journal of Innovation Management , 4 : 491 – 528 .
- Ehms , K. 2008 . “ Globale Mitarbeiter‐Weblogs bei der Siemens AG ” . In Web 2.0 in der Unternehmenspraxis – Grundlagen, Fallstudien und Trends zum Einsatz von Social Software , Edited by: Back , A. , Gronau , N. and Tochtermann , K. 199 – 209 . München : Oldenbourg Wissenschaftsverlag .
- Evangelista , R. 2000 . Sectoral patterns of technological change in services . Economics of Innovation and New Technology , 9 : 183 – 221 .
- Evangelista , R. , Sirilli , G. and Smith , K. 1998 . “ Measuring innovation in services ” . IDEA paper series 6
- Flaig , G. and Stadler , M. 1994 . Success breeds success. The dynamics of the innovation process . Empirical Economics , 19 : 55 – 68 .
- Freel , M. 2006 . Patterns of technological innovation in knowledge‐intensive business services . Industry and Innovation , 13 : 335 – 58 .
- Gallouj , F. and Weinstein , O. 1997 . Innovation in services . Research Policy , 26 : 537 – 56 .
- Geroski , P.A. 1990 . Innovation, technological opportunity, and market structure . Oxford Economic Papers , 42 : 586 – 602 .
- Gilbert , R. 2006 . “ Looking for Mr. Schumpeter: where are we in the competition–innovation debate? ” . In Innovation Policy and the Economy , Edited by: Jaffe , A.B. , Lerner , J. and Stern , S. 159 – 215 . Cambridge : MIT Press .
- Göhring , M. , Happ , S. and Müller , T. 2006 . “ Web 2.0 im Kundenmanagement ” . In Social Software , Edited by: Hildebrand , K. and Hofmann , J. 6 – 16 . Heidelberg : Dpunkt Verlag .
- Griffith , R. , Huergo , E. , Mairesse , J. and Peters , B. 2006 . Innovation and productivity across four European countries . Oxford Review of Economic Policy , 22 : 483 – 98 .
- Griliches , Z. 1979 . Issues in assessing the contribution of research and development to productivity growth . The Bell Journal of Economics , 10 : 92 – 116 .
- Hall , B.H. and Mairesse , J. 2006 . Empirical studies of innovation in the knowledge‐driven economy . Economics of Innovation and New Technology , 15 : 289 – 99 .
- Hempell , T. 2005 . Does experience matter? Innovations and the productivity of information and communication technologies in German services . Economics of Innovation and New Technology , 14 : 277 – 303 .
- Hildebrandt , K. and Hofmann , J. , eds. 2006 . Social software – weblogs, wikis & co , Heidelberg : Dpunkt Verlag .
- Hilzensauer , W. and Schaffert , S. 2008 . “ Wikis and Weblogs bei Sun Microsystems ” . In Web 2.0 in der Unternehmenspraxis – Grundlagen, Fallstudien und Trends zum Einsatz von Social Software , Edited by: Back , A. , Gronau , N. and Tochtermann , K. 210 – 20 . München : Oldenbourg Wissenschaftsverlag .
- Hipp , C. , Tether , B.S. and Miles , I. 2000 . The incidence and effects of innovation in services: evidence from Germany . International Journal of Innovation Management , 4 : 417 – 53 .
- Hippner , H. 2006 . “ Bedeutung, Anwendungen und Einsatzpotenziale von Social Software ” . In Social Software , Edited by: Hildebrand , K. and Hofmann , J. 6 – 16 . Heidelberg : Dpunkt Verlag .
- Janz , N. , Lööf , H. and Peters , B. 2004 . Firm level innovation and productivity – is there a common story across countries? . Problems and Perspectives in Management , 2 : 184 – 204 .
- Katila , T. and Shane , S. 2005 . When does lack of resources make new firms innovative? . Academy of Management Journal , 48 : 814 – 29 .
- Koch , A. and Strotmann , H. 2006 . “ Determinants of innovative activity in newly founded knowledge intensive business service firms ” . In Entrepreneurship in the Region, pp. 195–224, vol. 14 of International Studies in Entrepreneurship , Edited by: Fritsch , M. and Schmude , J. New York : Springer .
- Leiponen , A. 2005 . Organization of knowledge and innovation: the case of Finnish business services . Industry and Innovation , 12 : 185 – 203 .
- Leiponen , A. 2006 . Managing knowledge for innovation: the case of business‐to‐business services . The Journal of Product Innovation Management , 23 : 238 – 58 .
- Licht , G. and Moch , D. 1999 . Innovation and information technology in services . Canadian Journal of Economics , 32 : 363 – 83 .
- Love , J.H. and Roper , S. 1999 . The determinants of innovation: R&D, technology transfer and networking effects . Review of Industrial Organization , 15 : 43 – 64 .
- Love , J.H. , Roper , S. and Hewitt‐Dundas , N. 2009 . Service innovation, embeddedness and business performance: evidence from Northern Ireland . Regional Studies , forthcoming
- Lööf , H. and Heshmati , A. 2002 . Knowledge capital and performance heterogeneity: a firm‐level innovation study . International Journal of Production Economics , 76 : 61 – 85 .
- Meyer , J. 2009 . Workforce age and technology adoption in small and medium‐sized service firms . Small Business Economics , doi: DOI: 10.1007/s11187009-9246-y
- Miles , I. 2005 . “ Innovation in services ” . In The Oxford Handbook of Innovation , Edited by: Fagerberg , J. , Mowery , D.C. and Nelson , R.R. 433 – 58 . Oxford : Oxford University Press .
- Miles , I. 2008 . Patterns of innovation in service industries . IBM Systems Journal , 47 : 115 – 28 .
- Mueller , E. and Spitz‐Oener , A. 2006 . Managerial ownership and company performance in German small and medium‐sized private enterprises . German Economic Review , 7 : 233 – 47 .
- Müller , C. and Dibbern , P. 2006 . “ Selbstorganisiertes Wissensmanagement in Unternehmen auf Basis der Wiki‐Technologie – ein Anwendungsfall ” . In Social Software , Edited by: Hildebrand , K. and Hofmann , J. 45 – 54 . Heidelberg : Dpunkt Verlag .
- Nonaka , I. and Takeuchi , H. 1997 . Die Organisation des Wissens – Wie japanische Unternehmen eine brachliegende Ressource nutzbar machen , Frankfurt/Main : Campus Verlag .
- OECD, Eurostat . 2005 . Oslo Manual – Guidelines for Collecting and Interpreting Innovation Data, , 3rd edn , Paris : OECD .
- O'Reilly , T. 2005 . “ What Is Web 2.0 – design patterns and business models for the next generation of software ” . Available at: www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web20.html
- Pakes , A. and Griliches , Z. 1984 . “ Patents and R&D at the firm level: a first look ” . In R&D, Patents and Productivity , Edited by: Griliches , Z. 55 – 72 . Chicago : University Of Chicago Press .
- Peters , B. Nothing's gonna stop innovators now? An empirical investigation on the ‘success breeds success’ hypothesis . Paper presented at the DRUID Summer Conference 2007 .
- Peters , B. 2009 . Persistence of innovation: stylised facts and panel data evidence . Journal of Technology Transfer , 34 : 226 – 43 .
- Probst , G. , Raub , S. and Romhardt , K. 2006 . Wissen managen , Wiesbaden : Gabler .
- Raabe , A. 2007 . Social Software im Unternehmen – Wikis und Weblogs für Wissensmanagement und Kommunikation , Saarbrücken : VDM Verlag Dr. Müller .
- Rogers , M. 2004 . Networks, firm size and innovation . Small Business Economics , 22 : 141 – 53 .
- Roper , S. , Du , J. and Love , J.H. 2008 . Modelling the innovation value chain . Research Policy , 37 : 961 – 77 .
- Schibany , A. , Berger , M. , Streicher , G. and Gassler , H. 2007 . “ Forschung, Entwicklung und Innovation im Dienstleistungssektor, tip DL‐Bericht ” . Available at: http://www.joanneum.at/uploads/tx_publicationlibrary/tip_DL-Bericht.pdf
- Sethi , R. , Pant , S. and Sethi , A. 2003 . Web‐based product development systems integration and new product outcomes: a conceptual framework . The Journal of Product Innovation Management , 20 : 37 – 56 .
- Sundbo , J. 1997 . Management of innovation in services . The Service Industries Journal , 17 : 432 – 55 .
- Tether , B.S. 2005 . Do services innovate (differently)? Insights from the European Innobarometer Survey . Industry and Innovation , 12 : 153 – 84 .
- Wooldridge , J.M. 2002 . Econometric Analysis of Cross Section and Panel Data , Cambridge : MIT Press .