715
Views
18
CrossRef citations to date
0
Altmetric
Original Articles

Unit-level fairness and quality within the health care industry: A justice–quality model

, , , &
Pages 627-644 | Received 17 Jan 2013, Accepted 27 Aug 2014, Published online: 02 Oct 2014

References

  • Ambrose, M. L., & Arnaud, A. (2005). Distributive and procedural justice: Construct distinctiveness, construct interdependence, and overall justice. In J. Greenberg & J. Colquitt (Eds.), The handbook of organizational justice (pp. 59–84). Mahwah, NJ: Erlbaum.
  • Ambrose, M. L., & Schminke, M. (2007). Examining justice climate: Issues of fit, simplicity, and content. In F. Dansereau & F. J. Yammarino (Eds.), Research in multilevel issues (pp. 397–413). New York, NY: Elsevier.
  • Ambrose, M. L., & Schminke, M. (2009). The role of overall justice judgments in organizational justice research: A test of mediation. Journal of Applied Psychology, 94, 491–500. doi:10.1037/a0013203
  • Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. The Journal of Marketing, 58, 53–66. doi:10.2307/1252310
  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411–423. doi:10.1037/0033-2909.103.3.411
  • Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20, 644–656. doi:10.1086/209376
  • Bashshur, M., Rupp, D. E., & Christopher, J. (2004, August 6–11). Theoretically-based strategies for defining and measuring justice climate: Implications for multilevel research in organizational justice. Paper presented at the 64th annual meeting of the Academy of Management, New Orleans, LA.
  • Bettencourt, L. A., & Brown, S. W. (1997). Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors. Journal of Retailing, 73, 39–61. doi:10.1016/S0022-4359(97)90014-2
  • Bliese, P. D. (2000). Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions (pp. 349–381). San Francisco, CA: Jossey-Bass.
  • Bliese, P. D. (2002). Multilevel random coefficient modeling in organizational research: Examples using SAS and S-PLUS. In F. Drasgow & N. Schmitt (Eds.), Multilevel random coefficient modeling in organizational research: Examples using SAS and S-PLUS (pp. 401–445). San Francisco, CA: Jossey-Bass.
  • Bove, L. L., & Johnson, L. W. (2000). A customer–service worker relationship model. Journal of Service Management, 11, 491–511.
  • Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (pp. 136–162). Newbury Park, CA: Sage.
  • Burke, M. J., Finkelstein, L. M., & Dusig, M. S. (1999). On average deviation indices for estimating interrater agreement. Organizational Research Methods, 2, 49–68. doi:10.1177/109442819921004
  • Bushman, B. J., & Baumeister, R. F. (1998). Threatened egotism, narcissism, self-esteem, and direct and displaced aggression: Does self-love or self-hate lead to violence? Journal of Personality and Social Psychology, 75, 219–229. doi:10.1037/0022-3514.75.1.219
  • Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83, 234–246. doi:10.1037/0021-9010.83.2.234
  • Chandrashekaran, M., Rotte, K., Tax, S. S., & Grewal, R. (2007). Satisfaction strength and customer loyalty. Journal of Marketing Research, 44, 153–163. doi:10.1509/jmkr.44.1.153
  • Choi, J. (2008). Event justice perceptions and employees’ reactions: Perceptions of social entity justice as a moderator. Journal of Applied Psychology, 93, 513–528. doi:10.1037/0021-9010.93.3.513
  • Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386–400. doi:10.1037/0021-9010.86.3.386
  • Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86, 425–445. doi:10.1037/0021-9010.86.3.425
  • Colquitt, J. A., Noe, R. A., & Jackson, C. L. (2002). Justice in teams: Antecedents and consequences of procedural justice climate. Personnel Psychology, 55, 83–109. doi:10.1111/j.1744-6570.2002.tb00104.x
  • Colquitt, J. A., & Shaw, J. C. (2005). How should organizational justice be measured? Mahwah, NJ: Lawrence Erlbaum Associates.
  • Colquitt, J. A., Zapata-Phelan, C. P., & Roberson, Q. M. (2005). Justice in teams: A review of fairness effects in collective contexts. In J. J. Martocchio (Ed.), Research in personnel and human resources management (Vol. 24, pp. 53–94). Oxford: Elsevier. doi:10.1016/S0742-7301(05)24002-1
  • Cropanzano, R., Li, A., & Benson, L. (2011). Peer justice and teamwork process. Group & Organization Management, 36, 567–596. doi:10.1177/1059601111414561
  • Cropanzano, R., Li, A., & James, K. (2007). Intraunit justice and interunit justice and the people who experience them. In F. Dansereau & F. J. Yammarino (Eds.), Research in multilevel issues (Vol. 6, pp. 415–437). Englewood Cliffs, NJ: Erlbaum. doi:10.1016/S1475-9144(07)06019-5
  • Dagger, T. S., & Sweeney, J. C. (2006). The effect of service evaluations on behavioral intentions and quality of life. Journal of Service Research, 9, 3–18. doi:10.1177/1094670506289528
  • Dubé, L., & Menon, K. (1998). Why would certain types of in-process negative emotions increase postpurchase consumer satisfaction with services? In T. A. Swartz, D. E. Bowen, & S. W. Brown (Eds.), Advances in services marketing and management (Vol. 7, pp. 131–158). Greenwich, CT: JAI Press.
  • Dunlap, W. P., Burke, M. J., & Smith-Crowe, K. (2003). Accurate tests of statistical significance for rWG and average deviation interrater agreement indexes. Journal of Applied Psychology, 88, 356–362. doi:10.1037/0021-9010.88.2.356
  • Ehrhart, M. G. (2004). Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57, 61–94. doi:10.1111/j.1744-6570.2004.tb02484.x
  • Eklund, M., Backstrom, M., & Hansson, L. (2003). Personality and self-variables: Important determinants of subjective quality of life in schizophrenia out-patients. Acta Psychiatr Scand, 108, 134–143. doi:10.1034/j.1600-0447.2003.00103.x
  • Gallan, A. S., Jarvis, C. B., Brown, S. W., & Bitner, M. J. (2013). Customer positivity and participation in services: An empirical test in a health care context. Journal of the Academy of Marketing Science, 41, 338–356. doi:10.1007/s11747-012-0307-4
  • Gaur, S. S., Xu, Y. Z., Quazi, A., & Nandi, S. (2011). Relational impact of service providers’ interaction behavior in healthcare. Managing Service Quality, 21, 67–87. doi:10.1108/09604521111100252
  • Godin, I., & Kittel, F. (2004). Differential economic stability and psychosocial stress at work: Associations with psychosomatic complaints and absenteeism. Social Science & Medicine, 58, 1543–1553. doi:10.1016/S0277-9536(03)00345-9
  • Greenberg, J. (2001). Setting the justice agenda: Seven unanswered questions about ‘what, why, and how.’. Journal of Vocational Behavior, 58, 210–219. doi:10.1006/jvbe.2001.1792
  • Gruber, T., & Frugone, F. (2011). Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters. Journal of Service Management, 22, 491–521. doi:10.1108/09564231111155097
  • Gwinner, K. P., Gremler, D. D., & Bitner, M. J. (1998). Relational benefits in services industries: The customer’s perspective. Journal of the Academy of Marketing Science, 26, 101–114. doi:10.1177/0092070398262002
  • Hall, R. J., Snell, A. F., & Foust, M. S. (1999). Item parceling strategies in SEM: Investigating the subtle effects of unmodeled secondary constructs. Organizational Research Methods, 2, 233–256. doi:10.1177/109442819923002
  • Hauenstein, N. M. T., McGonigle, T., & Flinder, S. W. (2001). A metaanalysis of the relationship between procedural justice and distributive justice: Implications for justice research. Employee Responsibilities and Rights Journal, 13, 39–56. doi:10.1023/A:1014482124497
  • Hofmann, D. A. (1997). An overview of the logic and rationale of hierarchical linear models. Journal of Management, 23, 723–744. doi:10.1177/014920639702300602
  • Hofmann, D. A., & Gavin, M. B. (1998). Centering decisions in hierarchical linear models: Implications for research in organizations. Journal of Management, 24, 623–641. doi:10.1177/014920639802400504
  • Hollensbe, E. C., Khazanchi, S., & Masterson, S. S. (2008). How do I assess if my supervisor and organization are fair? Identifying the rules underlying entity-based justice perceptions. Academy of Management Journal, 51, 1099–1116. doi:10.5465/AMJ.2008.35732600
  • Holtz, B. C., & Harold, C. M. (2009). Fair today, fair tomorrow? A longitudinal investigation of overall justice perceptions. Journal of Applied Psychology, 94, 1185–1199. doi:10.1037/a0015900
  • Hoobler, J. M., & Brass, D. J. (2006). Abusive supervision and family undermining as displaced aggression. Journal of Applied Psychology, 91, 1125–1133. doi:10.1037/0021-9010.91.5.1125
  • Howes, J. C., Cropanzano, R., Grandey, A. A., & Mohler, C. J. (2000). Who is supporting whom? Quality team effectiveness and perceived organizational support. Journal of Quality Management, 5, 207–223. doi:10.1016/S1084-8568(01)00021-9
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6, 1–55. doi:10.1080/10705519909540118
  • James, L. R. (1982). Aggregation bias in estimates of perceptual agreement. Journal of Applied Psychology, 67, 219–229. doi:10.1037/0021-9010.67.2.219
  • Jones, D. A., & Martens, M. L. (2009). The mediating role of overall fairness and the moderating role of trust certainty in justice–criteria relationships: The formation and use of fairness heuristics in the workplace. Journal of Organizational Behavior, 30, 1025–1051. doi:10.1002/job.577
  • Kim, T., & Leung, K. (2007). Forming and reacting to overall fairness: A cross-cultural comparison. Organizational Behavior and Human Decision Processes, 104, 83–95. doi:10.1016/j.obhdp.2007.01.004
  • Kramer, R. M. (1996). Divergent realities and convergent disappointments in the hierarchic relation: Trust and the intuitive auditor at work. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 216–246). Thousand Oaks, CA: Sage.
  • Larsson, R., & Bowen, D. E. (1989). Organization and customer: Managing design and coordination. Academy of Management Review, 14, 213–233.
  • LeBreton, J. M., & Senter, J. L. (2008). Answers to 20 questions about interrater reliability and interrater agreement. Organizational Research Methods, 11, 815–852. doi:10.1177/1094428106296642
  • Li, A., & Cropanzano, R. (2009). Fairness at the group level: Justice climate and intraunit justice climate. Journal of Management, 35, 564–599. doi:10.1177/0149206308330557
  • Li, A., Cropanzano, R., & Bagger, J. (2013). Justice climate and peer justice climate: A closer look. Small Group Research, 44, 563–592. doi:10.1177/1046496413498119
  • Liao, H., & Rupp, D. E. (2005). The impact of justice climate and justice orientation on work outcomes: A cross-level multifoci framework. Journal of Applied Psychology, 90, 242–256. doi:10.1037/0021-9010.90.2.242
  • Lind, E. A. (2001). Fairness heuristic theory: Justice judgments as pivotal cognitions in organizational relations. In J. Greenberg & R. Cropanzano (Eds.), Advances in organizational justice (pp. 56–88). Stanford, CA: Stanford University Press.
  • Marchington, M. (2000). Teamworking and employee involvement: Terminology, evaluation and context. In S. Procter & F. Mueller (Eds.), Teamworking (pp. 60–80). Houndmills: Macmillan.
  • Marcus-Newhall, A., Pedersen, W. C., Carlson, M., & Miller, N. (2000). Displaced aggression is alive and well: A meta-analytic review. Journal of Personality and Social Psychology, 78, 670–689. doi:10.1037/0022-3514.78.4.670
  • Marsh, H. W., Hau, K.-T., & Wen, Z. (2004). In search of golden rules: Comment on hypothesis-testing approaches to setting cutoff values for fit indexes and dangers in overgeneralizing Hu and Bentler’s (1999) findings. Structural Equation Modeling: A Multidisciplinary Journal, 11, 320–341. doi:10.1207/s15328007sem1103_2
  • Masterson, S. S. (2001). A trickle-down model of organizational justice: Relating employees’ and customers’ perceptions of and reactions to fairness. Journal of Applied Psychology, 86, 594–604. doi:10.1037/0021-9010.86.4.594
  • Mathieu, J. E., Gilson, L. L., & Ruddy, T. M. (2006). Empowerment and team effectiveness: An empirical test of an integrated model. Journal of Applied Psychology, 91, 97–108. doi:10.1037/0021-9010.91.1.97
  • Maulik, P. K., Mascarenhas, M. N., Mathers, C. D., Dua, T., & Saxena, S. (2011). Prevalence of intellectual disability: A meta-analysis of population-based studies. Research in Developmental Disabilities, 32, 419–436. doi:10.1016/j.ridd.2010.12.018
  • Maxham, J. G., & Netemeyer, R. G. (2003). Firms reap what they sow: The effects of shared values and perceived organizational justice on customers’ evaluations of complaint handling. Journal of Marketing, 67, 46–62. doi:10.1509/jmkg.67.1.46.18591
  • Maxham, J. G., Netemeyer, R. G., & Lichtenstein, D. R. (2008). The retail value chain: Linking employee perceptions to employee performance, customer evaluations, and store performance. Marketing Science, 27, 147–167. doi:10.1287/mksc.1070.0282
  • Moliner, C., Gracia, E., Lorente, L., & Martínez-Tur, V. (2013). Structure and validation of a contextual quality of life scale for people with intellectual disabilities in social services: An organization-oriented measure from an external perspective. Perspectivas em Gestão & Conhecimento, 3, 80–94.
  • Mossholder, K. W., Bennett, N., & Martin, C. L. (1998). A multilevel analysis of procedural justice context. Journal of Organizational Behavior, 19, 131–141. doi:10.1002/(SICI)1099-1379(199803)19:2<131::AID-JOB878>3.0.CO;2-P
  • Naumann, S. E., & Bennett, N. (2000). A case for procedural justice climate: Development and test of a multilevel model. Academy of Management Journal, 43, 881–889. doi:10.2307/1556416
  • Nezlek, J. B. (2008). An introduction to multilevel modeling for social and personality psychology. Social and Personality Psychology Compass, 2, 842–860. doi:10.1111/j.1751-9004.2007.00059.x
  • Olkkonen, M.-E., & Lipponen, J. (2006). Relationships between organizational justice, identification with organization and work unit, and group‐related outcomes. Organizational Behavior and Human Decision Processes, 100, 202–215. doi:10.1016/j.obhdp.2005.08.007
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41–50. doi:10.2307/1251430
  • Peiro, J. M., Martinez-Tur, V., & Ramos, J. (2005). Employees’ overestimation of functional and relational service quality: A gap analysis. The Service Industries Journal, 25, 773–788. doi:10.1080/02642060500103324
  • Peltier, J. W., Boyt, T., & Schibrowsky, J. A. (1998). Relationships building. Measure service quality across health care encounters. Marketing Health Services, 18, 16–24.
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879–903. doi:10.1037/0021-9010.88.5.879
  • Potočnik, K., Tordera, N., Martínez-Tur, V., Peiró, J. M., & Ramos, J. (2011). Is service climate strength beneficial or detrimental for service quality delivery? European Journal of Work and Organizational Psychology, 20, 681–699. doi:10.1080/1359432X.2010.496649
  • Price, L. L., Arnould, E. J., & Tierney, P. (1995). Going to extremes: Managing service encounters and assessing provider performance. Journal of Marketing, 59, 83–83. doi:10.2307/1252075
  • Raudenbush, S. W., & Bryk, A. S. (2002). Hierarchical linear models: Applications and data analysis methods. Newbury Park, CA: Sage.
  • Rindfleisch, A., Malter, A. J., Ganesan, S., & Moorman, C. (2008). Cross-sectional versus longitudinal survey research: Concepts, findings, and guidelines. Journal of Marketing Research, 45, 261–279. doi:10.1509/jmkr.45.3.261
  • Ritsner, M., Ben-Avi, I., Ponizovsky, A., Timinsky, I., Bistrov, E., & Modai, I. (2003). Quality of life and coping with schizophrenia symptoms. Quality of Life Research, 12, 1–9. doi:10.1023/A:1022049111822
  • Roberson, Q. M. (2006). Justice in teams: The activation and role of sensemaking in the emergence of justice climates. Organizational Behavior and Human Decision Processes, 100, 177–192. doi:10.1016/j.obhdp.2006.02.006
  • Rupp, D. E., Bashshur, M. R., & Liao, H. (2007a). Justice climate past, present, and future: Models of structure and emergence. In F. Dansereau & F. Yammarino (Eds.), Research in multilevel issues (Vol. 6, pp. 357–396). Oxford: Elsevier.
  • Rupp, D. E., Bashshur, M. R., & Liao, H. (2007b). Justice climate: Consideration of the source, target, specificity, and emergence. In F. Dansereau & F. Yammarino (Eds.), Research in multilevel issues (Vol. 6, pp. 439–459). Oxford: Elsevier.
  • Rupp, D. E., & Paddock, E. L. (2010). From justice events to justice climate: A multilevel temporal model of information aggregation and judgment. Research on Managing Groups and Teams, 13, 239–267.
  • Rupp, D. E., Shao, R., Jones, K. S., & Liao, H. (2014). The utility of a multifoci approach to the study of organizational justice: A meta-analytic investigation into the consideration of normative rules, moral accountability, bandwidth-fidelity, and social exchange. Organizational Behavior and Human Decision Processes, 123, 159–185. doi:10.1016/j.obhdp.2013.10.011
  • Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 23, 224–253. doi:10.2307/2392563
  • Sánchez-Hernández, R. M., Martínez-Tur, V., Peiró, J. M., & Moliner, C. (2010). Linking functional and relational service quality to customer satisfaction and loyalty: Differences between men and women. Psychological Reports, 106, 598–610. doi:10.2466/pr0.106.2.598-610
  • Sánchez-Hernández, R. M., Martínez-Tur, V., Peiró, J. M., & Ramos, J. (2009). Testing a hierarchical and integrated model of quality in the service sector: Functional, relational, and tangible dimensions. Total Quality Management & Business Excellence, 20, 1173–1188. doi:10.1080/14783360903247577
  • Schalock, R. L., Keith, K. D., Verdugo, M. A., & Gomez, L. E. (2010). Quality of life model development and use in the field of intellectual disability. In R. Kober (Ed.), Quality of life: Theory and implementation (pp. 17–32). New York, NY: Sage.
  • Schalock, R. L., Verdugo, M. A., Bonham, G. S., Fantova, F., & Van Loon, J. (2008). Enhancing personal outcomes: Organizational strategies, guidelines, and examples. Journal of Policy and Practice in Intellectual Disabilities, 5, 276–285. doi:10.1111/j.1741-1130.2007.00135.x
  • Schneider, B., Goldstiein, H. W., & Smith, D. B. (1995). The ASA framework: An update. Personnel Psychology, 48, 747–773. doi:10.1111/j.1744-6570.1995.tb01780.x
  • Schneider, B., & Reichers, A. E. (1983). On the etiology of climates. Personnel Psychology, 36, 19–39. doi:10.1111/j.1744-6570.1983.tb00500.x
  • Schneider, B., Salvaggio, A. N., & Subirats, M. (2002). Climate strength: A new direction for climate research. Journal of Applied Psychology, 87, 220–229. doi:10.1037/0021-9010.87.2.220
  • Schneider, B., White, S. S., & Paul, M. C. (1998). Linking service climate and customer perceptions of service quality: Tests of a causal model. Journal of Applied Psychology, 83, 150–163. doi:10.1037/0021-9010.83.2.150
  • Semmer, N. K., Elfering, A., Jacobshagen, N., Perrot, T., Beehr, T. A., & Boos, N. (2008). The emotional meaning of instrumental social support. International Journal of Stress Management, 15, 235–251. doi:10.1037/1072-5245.15.3.235
  • Siegrist, J. (1996). Adverse health effects of high-effort/low-reward conditions. Journal of Occupational Health Psychology, 1, 27–41. doi:10.1037/1076-8998.1.1.27
  • Siegrist, J. (2002). Effort–reward imbalance at work and health. Research in Occupational Stress and Well-Being, 2, 261–291. doi:10.1016/S1479-3555(02)02007-3
  • Simons, T., & Roberson, Q. (2003). Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes. Journal of Applied Psychology, 88, 432–443. doi:10.1037/0021-9010.88.3.432
  • Spell, C. S., & Arnold, T. J. (2007). A multi-level analysis of organizational justice climate, structure, and employee mental health. Journal of Management, 33, 724–751. doi:10.1177/0149206307305560
  • Tedeschi, J. T., & Norman, N. M. (1985). A social psychological interpretation of displaced aggression. Advances in Group Processes, 2, 29–56.
  • The World Bank. (2007). Convention on the rights of persons with disabilities: Its implementation and relevance for the World Bank. Washington, DC: Author.
  • Tyler, T. R., & Lind, E. A. (1992). A relational model of authority in groups. In M. Zanna (Ed.), Advances in experimental social psychology (Vol. 25, pp. 115–191). New York, NY: Academic Press. doi:10.1016/S0065-2601(08)60283-X
  • United Nations. (2006). Convention on the rights of persons with disabilities and optional protocol. New York, NY: Author.
  • van Knippenberg, D., & van Schie, E. C. M. (2000). Foci and correlates of organizational identification. Journal of Occupational and Organizational Psychology, 73, 137–147. doi:10.1348/096317900166949
  • Verdugo, M. A., Schalock, R. L., Keith, K. D., & Stancliffe, R. J. (2005). Quality of life and its measurement: Important principles and guidelines. Journal of Intellectual Disability Research, 49, 707–717. doi:10.1111/j.1365-2788.2005.00739.x
  • Walsh, P. N., Kerr, M., & van Schrojenstein Lantman-De Valk, H. M. J. (2003). Health indicators for people with intellectual disabilities: A European perspective. The European Journal of Public Health, 13, 47–50. doi:10.1093/eurpub/13.suppl_1.47
  • Walumbwa, F. O., Wu, C., & Orwa, B. (2008). Contingent reward transactional leadership, work attitudes, and organizational citizenship behavior: The role of procedural justice climate perceptions and strength. The Leadership Quarterly, 19, 251–265. doi:10.1016/j.leaqua.2008.03.004
  • West, M. A. (2013). Creating a culture of high-quality care in health services. Global Economics and Management Review, 18, 40–44. doi:10.1016/S2340-1540(13)70007-0
  • Whitman, D. S., Caleo, S., Carpenter, N. C., Horner, M. T., & Bernerth, J. B. (2012). Fairness at the collective level: A meta-analytic examination of the consequences and boundary conditions of organizational justice climate. Journal of Applied Psychology, 97, 776–791. doi:10.1037/a0028021
  • World Health Organization. (2007). Atlas: Global resources for persons with intellectual disabilities. Geneva: Author.
  • Wu, C. F. M., Mak, W. W. S., & Wan, D. L. Y. (2007). Quality of life of mental health consumers in Hong Kong: Analysis of service perceptions. Quality of Life Research, 16, 31–40. doi:10.1007/s11136-006-9104-1
  • Wu, L.-Z., Kwan, H. K., Liu, J., & Resick, C. J. (2012). Work-to-family spillover effects of abusive supervision. Journal of Managerial Psychology, 27, 714–731. doi:10.1108/02683941211259539

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.