2,005
Views
50
CrossRef citations to date
0
Altmetric
Original Articles

‘Never Let Me Down Again’Footnote1: Loyal customer attitudes towards ticket distribution channels for live music events: a netnographic exploration of the US leg of the Depeche Mode 2005–2006 World Tour

&
Pages 120-142 | Published online: 04 Dec 2010

References

  • Arts Council of England (ACE)/Henley Centre . 2000 . “ Towards 2010: new times, new challenges for the arts ” . London : Arts Council of England .
  • BBC News . 2005 . “ Depeche Mode ticket download plan ” . 14 September, 2005, available: http://news.bbc.co.uk/1/hi/entertainment/music/4244974.stm, accessed 14 September 2005
  • Beaven , Z. and Laws , C. 2004a . Just the Ticket? . Arts Professional , 79 : 5
  • Beaven , Z. and Laws , C. 2004b . “ Principles and applications in ticketing and reservations management ” . In Festival and Events Management: An International Arts and Culture Perspective , Edited by: Yeoman , I. 183 – 201 . Oxford : Elsevier Butterworth-Heinemann .
  • Beaven , Z. and Laws , C. ‘World in My Eyes’: An evaluation of netnography as a methodology for audience studies . Paper presented at the LSA 2006 Conference ‘Making Space: Leisure, Tourism and Renewal’, 11–13 July 2006 . Bristol : University of the West of England .
  • Bovet , D. and Martha , J. 2000 . Value nets: reinventing the rusty supply chain for competitive advantage . Strategy & Leadership , 28 ( 4 ) : 21 – 26 .
  • Connolly , M. and Krueger , A. B. 2005 . “ Rockonomics: The economics of popular music, NBER Working Paper No. W11282 ” . available at: http://econ-www.mit.edu/events/pdf.php?id=1123, accessed 29 June 2006
  • Delgado-Ballesster , E. and Munuera-Alemán , J. L. 2001 . Brand trust in the context of consumer loyalty . European Journal of Marketing , 35 ( 11/12 ) : 1238 – 1258 .
  • Deller , J. 2006 . A La Mode . Observer Music Monthly , 15 October 2006
  • Depeche Mode Message Board . 2005 . available at: http://forums.depechemode.com/forum/, accessed on various dates from September, 2005–June, 2006
  • Emmons , N. 2000 . Electronic Ticketing Continues Growth Pattern . Amusement Business , 112 ( 37 ) : 17 available at: EBSCO Business Source Premier, accessed 22 June 2006
  • Graham , G. , Burnes , B. , Lewis , G. J. and Langer , J. 2004 . The transformation of the music industry supply chain: a major label perspective . International Journal of Operations & Production Management , 24 ( 11 ) : 1087 – 1103 .
  • Gyimóthy , S. 2000 . Odysseys: analysing service journeys from the customer's perspective . Managing Service Quality , 10 ( 6 ) : 389 – 396 .
  • Hayes , D. and Slater , A. 2002 . ‘Rethinking the missionary position – the quest for sustainable audience development strategies . Managing Leisure , 7 ( 1 ) : 1 – 17 .
  • Hills , M. 2002 . Fan Cultures , London : Routledge .
  • Hunt , K. A. , Bristol , T. and Bashaw , R. E. 1999 . A conceptual approach to classifying sports fans . Journal of Services Marketing , 13 ( 6 ) : 439 – 452 .
  • Kozinets , R. V. 1999 . E-Tribalized marketing?: The strategic implications of virtual communities of consumption . European Management Journal , 17 ( 3 ) : 252 – 264 .
  • Kozinets , R. V. 2001 . Utopian enterprise: Articulating the meanings of Star Trek's culture of consumption . Journal of Consumer Research , 28 ( 1 ) : 67 – 88 .
  • Kozinets , R. V. 2002 . The field behind the screen: using netnography for marketing research in online communities . Journal of Marketing Research , 39 : 61 – 72 .
  • Langer , R. and Beckman , S. C. 2005 . Sensitive research topics: netnography revisited . Qualitative Market Research: An International Journal , 8 ( 2 ) : 189 – 203 .
  • Laws , C. and Beaven , Z. 2006 . “ Practice/policy dichotomies in the successful delivery of art events: an operations management perspective ” . In Events and Festivals: Education, Impacts and Experiences , Edited by: Fleming , S. and Jordan , F. Eastbourne : Leisure Studies Association . LSA Publication No. 93
  • Leppert , R. and McClary , S. 1987 . Music and Society: the politics of composition, performance and reception , Edited by: Leppert , R. and McClary , S. Cambridge : Cambridge University Press .
  • Maclaren , P. and Catterall , M. 2002 . Researching the social Web: marketing information from virtual communities . Marketing Intelligence and Planning , 20 ( 6 ) : 319 – 326 .
  • Miller , J. 2003 . Stripped: Depeche Mode , London : Omnibus Press .
  • Mintel . 2004 . “ Music concerts and festivals – UK. Mintel Group Ltd ” . available at: http://reports.mintel.com [Accessed: 29 June 2006]
  • Mintel . 2006 . “ Leisure Time – UK – February 2006 ” . London : Mintel International Group Ltd . available at: http://reports.mintel.com, accessed 30 June 2006
  • Morgan , M. Festival spaces and the visitor experience . Paper presented at the LSA 2006 Conference ‘Making space: leisure, tourism and renewal’, 11–13 July, 2006 . Bristol : University of the West of England .
  • Murray , S. 2004 . ‘Celebrating the Story the Way It Is’: Cultural Studies, corporate media and the contested utility of fandom . Continuum: Journal of Media and Cultural Studies , 18 ( 1 ) : 7 – 25 .
  • Nelson , M. R. and Otnes , C. C. 2002 . Exploring cross-cultural ambivalence: a netnography of intercultural wedding message boards . Journal of Business Research , 58 : 89 – 95 .
  • Ostrower , F. 2005 . The Diversity of Cultural Participation: Findings From a National Survey , Washington, DC : The Urban Institute .
  • Pennebaker , D. A. 1988 . Depeche Mode 101: A film by D. A. Pennebaker , London : Mute Film . [VHS Video]
  • Pine , J. and Gilmore , J. H. 1999 . The Experience Economy: Work is Theatre and Every Business a Stage , Boston, MA : Harvard University Press .
  • Plummer , R. 2006 . “ Winners take all in rockonomics. BBC News, 20 April 2006 ” . available at: http://news.bbc.co.uk/go/pr/fr/-2/hi/business/4896262.htm, accessed 29 June 2006
  • Porter , M. E. 2004 . Competitive Advantage: Creating and Sustaining Superior Performance , New York, NY : Free Press .
  • Rajala , R. , Westerlund , M. and Rajala , A. 2004 . Business Models and Value Nets as the Context of Knowledge-Intensive Service Activities in the Software Business , Helsinki : LTT Research Ltd .
  • Redden , J. and Steiner , C. J. 2000 . Fanatical consumers: towards a research framework . Journal of Consumer Research , 17 ( 4 ) : 322 – 337 .
  • Roberts , K. 2004 . The Leisure Industries , Basingstoke : Palgrave Macmillan .
  • Ross , K. and Nightingale , V. 2003 . Media and Audiences: New Perspectives , Maidenhead : Open University Press .
  • Sandvoss , C. 2005 . Fans: The Mirror of Consumption , Cambridge : Polity Press .
  • Silvers , J. R. , Bowdin , G. , O'Toole , W. J. and Nelson , K. B. 2006 . Towards an international event management body of knowledge (EMBOK) . Event Management , 9 ( 4 ) : 185 – 198 .
  • Stroud , M. 2000 . “ A Music Industry Death Knell? ” . In Wired 11 January, available at: http://www.wired.com/news/culture/0,33559-0.html, accessed 29 June 2006
  • Stubbs , P . 1999 . Virtual Diaspora?: Imagaining Croatia On-line . Sociological Research Online , 4 ( 2 ) available at: www.socresonline.org.uk/socresonline/4/2/stubbs.html, accessed 29 June 2006
  • Thorne , S. and Bruner , G. C. 2006 . An exploratory investigation of the characteristics of consumer fanaticism . Qualitative Market Research: An International Journal , 9 ( 1 ) : 51 – 72 .
  • Waddell , R. 2006 . Touring pulls out of slump. Billboard Magazine, April 29 . available at: www.billboard.biz/bb/biz/archivesearch/article_display.jsp?vnu_content_id=1002345285, accessed 29 June 2006
  • Weiber , R. and Kollmann , T. 1998 . Competitive advantages in virtual markets – perspectives of “information-based marketing” in cyberspace . European Journal of Marketing , 32 ( 7/8 ) : 603 – 615 .
  • Woerndl , M. , Powell , P. and Vidgen , R. 2005 . Netsourcing in SMEs: E-ticketing in Art Venues . Electronic Markets , 15 ( 2 ) : 119 – 127 .
  • Yang , Z. and Fang , X. 2004 . Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services . International Journal of Service Industry Management , 15 ( 3 ) : 302 – 326 .
  • Zeithaml , V. A. , Parasuraman , A. and Berry , L. L. 1988 . Delivering Quality Service: Balancing Customer Perceptions and Expectations , New York, NY : Free Press .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.