References
- Association of Research Libraries. (2016). LibQUAL+: Charting library service quality. Retrieved from https://www.libqual.org/home
- Broady-Preston, J., & Lobo, A. (2011). Measuring the quality, value and impact of academic libraries: The role of external standards. Performance Measurement and Metrics, 12, 122–135.
- Cabinet Office. (2016). Customer Service Excellence. Retrieved from http://www.customerserviceexcellence.uk.com/
- Cunningham, M. (2016). The development and review of library customer service quality at Loughborough University Library. In J. Atkinson (Ed.), Quality and the academic library: Reviewing, assessing and enhancing library provision (pp. 121–132). Oxford, UK: Chandos.
- Killick, S., & Town, J. S. (2012). LibQUAL+: The SCONUL experience. SCONUL Focus, 54, 29–32. Retrieved from http://www.sconul.ac.uk/sites/default/files/documents/9_0.pdf
- Knowles, J. (2016). Customer Service Excellence at the University of York, York University. Retrieved from http://libinnovation.blogspot.co.uk/2016/09/customer-service-excellence-at.html
- Thompson, B., Kyrillidou, M., & Cook, C. (2016). LibQUAL+ Lite. Retrieved from https://www.libqual.org/about/about_lq/LQ_lite
- Town, S. (2016). LibQUAL+: A quality survey case study. In J. Atkinson (Ed.), Quality and the academic library: Reviewing, assessing and enhancing library provision (pp. 209–220). Oxford, UK: Chandos.