Innovation and growth in KIBS: the role of clients’ collaboration and service customisation

References

• Aboal, D., and P. Garda. 2016. “Technological and Non-Technological Innovation and Productivity in Services Vis-À-Vis Manufacturing Sectors.” Economics of Innovation and New Technology 25 (5): 435–454. doi:10.1080/10438599.2015.1073478.
   Web of Science ®Google Scholar
• Amara, N., R. Landry, and D. Doloreux. 2009. “Patterns of Innovation in Knowledge-Intensive Business Services.” The Service Industries Journal 29 (4): 407–430. doi:10.1080/02642060802307847.
   Web of Science ®Google Scholar
• Becheikh, N., R. Landry, and J. Amara. 2006. “Lessons from Innovation Empirical Studies in the Manufacturing Sector: A Systematic Review of the Literature from 1993–2003.” Technovation 26 (5/6): 644–664. doi:10.1016/j.technovation.2005.06.016.
   Web of Science ®Google Scholar
• Bettencourt, L. A., A. Ostrom, S. W. Brown, and R. Roundtree. 2002. “Client Co-Production in Knowledge Intensive Business Services.” California Management Review 44: 100–128. doi:10.2307/41166145.
   Web of Science ®Google Scholar
• Bettiol, M., V. De Marchi, E. Di Maria, and R. Grandinetti. 2013. “Determinants of Market Extension in Knowledge-Intensive Business Services: Evidence from a Regional Innovation System.” European Planning Studies 21 (4): 498–515. doi:10.1080/09654313.2012.722930.
   Web of Science ®Google Scholar
• Cabigiosu, A. 2016. L’innovazione e la progettazione nei servizi knowlegde-intensive. Torino: Giapichelli.
   Google Scholar
• Cabigiosu, A., D. Campagnolo, A. Furlan, and G. Costa. 2015. “Modularity in KIBS: The Case of Third-Party Logistics Service Providers.” Industry and Innovation 22 (2): 126–146. doi:10.1080/13662716.2015.1023012.
   Web of Science ®Google Scholar
• Cainelli, G., R. Evangelista, and M. Savona. 2004. “The Impact of Innovation on Economic Performance in Services.” Service Industries Journal 24 (1): 116–130. doi:10.1080/02642060412331301162.
   Web of Science ®Google Scholar
• Cainelli, G., R. Evangelista, and M. Savona. 2006. “Innovation and Economic Performance in Services: A Firm-Level Analysis.” Cambridge Journal of Economics 30 (3): 435–458. doi:10.1093/cje/bei067.
   Web of Science ®Google Scholar
• Campagnolo, D., and A. Cabigiosu. 2015. “Innovation, Service Types, and Performance in Knowledge Intensive Business Services.” In The Handbook of Service Innovation, edited by R. Agarwal, W. Selen, G. Ross, and R. Green, 109–121. London: Springer.
   Google Scholar
• Carmona-Lavado, A., G. Cuevas-Rodríguez, and C. Cabello-Medina. 2013. “Document Service Innovativeness and Innovation Success in Technology-Based Knowledge-Intensive Business Services: An Intellectual Capital Approach.” Industry and Innovation 20 (2): 133–156. doi:10.1080/13662716.2013.771482.
   Web of Science ®Google Scholar
• Castro, L. M., A. Montoro-Sanchez, and M. Ortiz-de-Urbina-Criado. 2011. “Innovation in Services Industries: Current and Future Trends.” The Service Industries Journal 31 (1): 7–20. doi:10.1080/02642069.2010.485196.
   Web of Science ®Google Scholar
• Chesbrough, H. 2011. “Bringing Open Innovation to Services.” MIT Sloan Management Review 52 (2): 85–90.
   Web of Science ®Google Scholar
• Ciriaci, D., S. Montresor, and D. Palma. 2015. “Do KIBS Make Manufacturing More Innovative? an Empirical Investigation of Four European Countries.” Technological Forecasting and Social Change 95: 131–151. doi:10.1016/j.techfore.2015.02.008.
   Web of Science ®Google Scholar
• Cooke, P. 2001. “Regional Innovation Systems, Clusters, and the Knowledge Economy.” Industrial and Corporate Change 10 (4): 945–974. doi:10.1093/icc/10.4.945.
   Google Scholar
• Cooke, P., and O. Memedovic. 2003. Strategies for Regional Innovation Systems: Learning Transfer and Applications. Wien: United Nations Industrial Development Organization.
   Google Scholar
• Coombs, R., and I. Miles. 2000. “Innovation, Measurement and Services: The New Problematic.” In Innovation Systems in the Service Economy, Measurement and Case Study Analysis, edited by J. S. Metcalfe and I. Miles, 85–103. Boston: Kluwer Academic.
   Google Scholar
• Corrocher, N., and L. Cusmano. 2014. “The ‘KIBS Engine’ of Regional Innovation Systems: Empirical Evidence from European Regions.” Regional Studies 48 (7): 1212–1226. doi:10.1080/00343404.2012.731045.
   Web of Science ®Google Scholar
• Corrocher, N., L. Cusmano, and A. Morrison. 2009. “Modes of Innovation in Knowledge-Intensive Business Services: Evidence from Lombardy.” Journal of Evolutionary Economics 19 (2): 173–196. doi:10.1007/s00191-008-0128-2.
   Web of Science ®Google Scholar
• Damanpour, F. 1992. “Organizational Size and Innovation.” Organization Studies 13 (7): 375–402. doi:10.1177/017084069201300304.
   Google Scholar
• Damanpour, F. 2010. “An Integration of Research Findings of Effects of Firm Size and Market Competition on Product and Process Innovations.” British Journal of Management 21 (4): 996–1010. doi:10.1111/bjom.2010.21.issue-4.
   Web of Science ®Google Scholar
• Damanpour, F., R. M. Walker, and C. N. Avellaneda. 2009. “Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations.” Journal of Management Studies 46 (4): 650–675. doi:10.1111/joms.2009.46.issue-4.
   Web of Science ®Google Scholar
• Damanpour, F., and S. Gopalakrishnan. 2001. “The Dynamics of the Adoption of Product and Process Innovations in Organizations.” Journal of Management Studies 38 (1): 45–65. doi:10.1111/1467-6486.00227.
   Web of Science ®Google Scholar
• Debackere, K. 1998. “Managing Innovation in a Service Environment.” In Service Management: An Integrative Approach, edited by R. V. Dierdonck, B. V. Looy, and P. Gemmel, 387–405. London: Pitman Publishing.
   Google Scholar
• den Hertog, P., W. Van der Aa, and M. W. de Jong. 2010. “Capabilities for Managing Service Innovation: Towards a Conceptual Framework.” Journal of Service Management 21 (4): 490–514. doi:10.1108/09564231011066123.
   Web of Science ®Google Scholar
• den Hertog, P. D. 2000. “Knowledge-Intensive Business Services as Co-Producers of Innovation.” International Journal of Innovation Management 4 (4): 491–528. doi:10.1142/S136391960000024X.
   Google Scholar
• Doloreaux, D., and R. Shearmur. 2012. “Collaboration, Information and the Geography of Innovation in Knowledge Intensive Business Services.” Journal of Economic Geography 12 (1): 79–105. doi:10.1093/jeg/lbr003.
   Web of Science ®Google Scholar
• Droege, H., D. Hildebrand, and M. A. H. Forcada. 2009. “Innovation in Services: Present Findings, and Future Pathways.” Journal of Service Management 20 (2): 131–155. doi:10.1108/09564230910952744.
   Web of Science ®Google Scholar
• Edvardsson, B., and J. Olsson. 1996. “Key Concepts for New Service Development.” The Service Industries Journal 16 (2): 140–164. doi:10.1080/02642069600000019.
   Web of Science ®Google Scholar
• Evangelista, R., and M. Savona. 2003. “Innovation, Employment and Skills in Services. Firm and Sectoral Evidence.” Structural Change and Economic Dynamics 14 (4): 449–474. doi:10.1016/S0954-349X(03)00030-4.
   Google Scholar
• Freel, M. 2006. “Patterns of Technological Innovation in Knowledge-Intensive Business Services.” Industry and Innovation 13 (3): 335–358. doi:10.1080/13662710600859157.
   Google Scholar
• Gadrey, J., F. Gallouj, and O. Weinstein. 1995. “New Models of Innovation—How Services Benefit Industry.” International Journal of Service Industry Management 6 (3): 4–16. doi:10.1108/09564239510091321.
   Google Scholar
• Gallouj, F. 2002. “Knowledge-Intensive Business Services: Processing Knowledge and Producing Innovation.” In Productivity, Innovation and Knowledge in Services. New Economic and Socio-Economic Approaches, edited by J. Gadrey and F. Gallouj, 256–284. Cheltenham: Edward Elgar.
   Google Scholar
• Gallouj, F., and M. Savona. 2009. “Innovation in Services: A Review of the Debate and a Research Agenda.” Journal of Evolutionary Economics 19: 149–172. doi:10.1007/s00191-008-0126-4.
   Web of Science ®Google Scholar
• Gallouj, F., and O. Weinstein. 1997. “Innovation in Services.” Research Policy 26 (4–5): 537–556. doi:10.1016/S0048-7333(97)00030-9.
   Web of Science ®Google Scholar
• Garcia, R., and R. Calantone. 2002. “A Critical Look at Technological Innovation Typology and Innovativeness Terminology: A Literature Review.” Journal of Product Innovation Management 19 (2): 110–132. doi:10.1016/S0737-6782(01)00132-1.
   Web of Science ®Google Scholar
• Glick, W. H., G. P. Huber, C. C. Miller, D. H. Doty, and K. M. Sutcliffe. 1990. “Studying Changes in Organizational Design and Effectiveness: Retrospective Event Histories and Periodic Assessments.” Organization Science 1 (3): 293–312. doi:10.1287/orsc.1.3.293.
   Web of Science ®Google Scholar
• Golder, P. N., and G. J. Tellis. 1993. “Pioneer Advantage: Marketing Logic or Marketing Legend?” Journal of Marketing Research 30 (2): 158–170. doi:10.2307/3172825.
   Web of Science ®Google Scholar
• Hipp, C. 1999. “The role of knowledge-intensive business services in the new mode of knowledge production.” AI & Society 13 (1): 88–106. doi:10.1007/BF01205260.
   Google Scholar
• Hipp, C., B. Tether, and I. Miles. 2000. “The Incidence and Effects of Innovation in Services: Evidence from Germany.” International Journal Of Innovation Management 4 (4): 417–453.
   Google Scholar
• Hipp, C., and H. Grupp. 2005. “Innovation in the Service Sector: The Demand for Service-Specific Innovation Measurement Concepts and Typologies.” Research Policy 34 (4): 517–535. doi:10.1016/j.respol.2005.03.002.
   Web of Science ®Google Scholar
• Hitt, M. A., L. Bierman, K. Shimizu, and R. Kochhar. 2001. “Direct and Moderating Effects of Human Capital on Strategy and Performance in Professional Service Firms: A Resource-Based Perspective.” Academy of Management Journal 44 (1): 13–28.
   Web of Science ®Google Scholar
• Hsieh, J. K., H. C. Chiu, C. P. Wei, H. J. R. Yen, and Y. C. Cheng. 2013. “A Practical Perspective on the Classification of Service Innovations.” Journal of Services Marketing 27 (5): 371–384. doi:10.1108/JSM-10-2011-0159.
   Web of Science ®Google Scholar
• Hu, T. S., C. Y. Lin, and S. L. Chang. 2013. “Knowledge intensive business services and client innovation.” The Service Industries Journal 33 (15–16): 1435–1455. doi:10.1080/02642069.2011.634903.
   Web of Science ®Google Scholar
• Huber, G. P., and D. J. Power. 1985. “Retrospective Reports of Strategic-Level Managers: Guidelines for Increasing Accuracy.” Strategic Management Journal 6 (2): 171–180. doi:10.1002/smj.4250060206.
   Web of Science ®Google Scholar
• Katila, R., and G. Ahuja. 2002. “Something Old, Something New: A Longitudinal Study of Search Behavior and New Product Introduction.” Academy of Management Journal 45 (6): 1183–1194.
   Web of Science ®Google Scholar
• Koschatzky, K., and T. Stahlecker. 2006. “Structural Couplings of Young Knowledge-Intensive Business Service Firms in a Public-Driven Regional Innovation System.” In Entrepreneurship in the Region, edited by M. Fritsch and J. Schmude, 171–193. Boston: Springer.
   Google Scholar
• Kumar, N., L. W. Stern, and J. C. Anderson. 1993. “Conducting Interorganizational Research Using Key Informants.” Academy of Management Journal 36 (6): 1633–1651.
   Web of Science ®Google Scholar
• Landry, R., N. Amara, and D. Doloreux. 2012. “Knowledge Exchange Strategies between KIBS Firms and Their Clients.” The Service Industries Journal 32 (2): 291–320. doi:10.1080/02642069.2010.529131.
   Web of Science ®Google Scholar
• Larsen, J. N. 2000. “Supplier-User Interaction in Knowledge-Intensive Business Services: Types of Expertise and Modes of Organization.” In Services and the Knowledge-Based Economy, edited by M. Boden and I. Miles, 146–154. London: Routledge.
   Google Scholar
• Laursen, K., and A. Salter. 2006. “Open for Innovation: The Role of Openness in Explaining Innovation Performance among U.K. Manufacturing Firms.” Strategic Management Journal 27 (2): 131–150. doi:10.1002/(ISSN)1097-0266.
   Web of Science ®Google Scholar
• Leiponen, A. 2006. “Organization of Knowledge Exchange: An Empirical Study of Knowledge-Intensive Business Service Relationships.” Economics of Innovation and New Technology 15 (4/5): 443–464. doi:10.1080/10438590500512976.
   Google Scholar
• Lettl, C., C. Herstatt, and H. G. Gemuenden. 2006. “Users’ Contributions to Radical Innovation: Evidence from Four Cases in the Field of Medical Equipment Technology.” R&D Management 36 (3): 251–272. doi:10.1111/j.1467-9310.2006.00431.x.
   Web of Science ®Google Scholar
• Loof, H., and A. Heshmati. 2006. “On the Relationship between Innovation and Performance: A Sensitivity Analysis.” Economics of Innovation and New Technology 15 (4/5): 317–344. doi:10.1080/10438590500512810.
   Google Scholar
• Love, J. H., and M. A. Mansury. 2007. “External Linkages, R&D and Innovation Performance in US Business Services.” Industry and Innovation 14 (5): 477–496. doi:10.1080/13662710701711380.
   Google Scholar
• Mairesse, J., and S. Robin. 2010. Innovation and Productivity: A Firm-Level Analysis for French Manufacturing and Services Using CIS3 and CIS4 Data (1998–2000 and 2002–2004). Paris: CREST-ENSAE.
   Google Scholar
• Mansury, M. A., and J. H. Love. 2008. “Innovation, Productivity and Growth in US Business Services: A Firm-Level Analysis.” Technovation 28 (1–2): 52–62. doi:10.1016/j.technovation.2007.06.002.
   Web of Science ®Google Scholar
• Massini, S., A. Y. Lewin, and H. R. Greve. 2005. “Innovators and Imitators: Organizational Reference Groups and Adoption of Organizational Routines.” Research Policy 34 (10): 1550‐1569. doi:10.1016/j.respol.2005.07.004.
   Web of Science ®Google Scholar
• Miles, I. 1995. “Services Innovation: Statistical and Conceptual Issues.” PREST Working Paper, PREST, University of Manchester, Manchester.
   Google Scholar
• Miles, I. 2005. “Knowledge-Intensive Business Services: Prospects and Policies.” Foresight 7 (6): 39–63. doi:10.1108/14636680510630939.
   Google Scholar
• Miles, I. 2008. “Patterns of Innovation in Service Industries.” IBM Systems Journal 47 (1): 115–128. doi:10.1147/sj.471.0115.
   Google Scholar
• Miles, I., N. Kastrinos, K. Flanagan, R. Bilderbeek, and P. Den Hertog. 1995. Knowledge-Intensivebusiness Services. Users, Carriers and Sources of Innovation. Manchester: PREST.
   Google Scholar
• Miles, I., V. Belousova, and N. Chichkanov. 2017. “Innovation Configurations in Knowledge-intensive Business Services.” Foresight and STI Governance 11 (3): 94-102. doi:10.17323/2500-2597.
   Web of Science ®Google Scholar
• Miozzo, M., D. Desyllasb, H. Lee, and I. Miles. 2016. “Innovation Collaboration and Appropriability by Knowledge-Intensive Business Services Firms.” Research Policy 45 (7): 1337–1351. doi:10.1016/j.respol.2016.03.018.
   Web of Science ®Google Scholar
• Miozzo, M., and D. Grimshaw. 2011. “Capabilities of Large Services Outsourcing Firms: The “Outsourcing Plus Staff Transfer Model” in EDS and IBM.” Industrial and Corporate Change 20 (3): 909–940. doi:10.1093/icc/dtr014.
   Web of Science ®Google Scholar
• Miozzo, M., M. Lehrer, R. DeFillippi, D. Grimshaw, and A. Ordanini. 2012. “Economies of Scope through Multi-Unit Skill Systems: The Organisation of Large Design Firms.” British Journal of Management 23 (2): 145–164. doi:10.1111/j.1467-8551.2010.00699.x.
   Web of Science ®Google Scholar
• Muller, E., and A. Zenker. 2001. “Business Services as Actors of Knowledge Transformation: The Role of KIBS in Regional and National Innovation Systems.” Research Policy 30 (9): 1501–1516. doi:10.1016/S0048-7333(01)00164-0.
   Web of Science ®Google Scholar
• Musolesi, A., and J. P. Huiban. 2010. “Innovation and Productivity in Knowledge Intensive Business Services.” Journal of Productivity Analysis 34 (1): 63–81. doi:10.1007/s11123-009-0163-5.
   Web of Science ®Google Scholar
• Nieto, M. J., and L. Santamaria. 2007. “The Importance of Diverse Collaborative Networks for the Novelty of Product Innovation.” Technovation 27 (6–7): 367–377. doi:10.1016/j.technovation.2006.10.001.
   Web of Science ®Google Scholar
• Ostrom, A. L., M. J. Bitner, S. W. Brown, K. A. Burkhard, M. Goul, V. Smith-Daniels, H. Demirkan, and E. Rabinovich. 2010. “Moving Forward and Making a Difference: Research Priorities for the Science of Service.” Journal of Service Research 13 (1): 4–36. doi:10.1177/1094670509357611.
   Web of Science ®Google Scholar
• Pekkarinen, S., and P. Ulkuniemi. 2008. “Modularity in Developing Business Services by Platform Approach.” The International Journal of Logistics Management 19 (1): 84–103. doi:10.1108/09574090810872613.
   Web of Science ®Google Scholar
• Pina, K., and B. S. Tether. 2016. “Towards Understanding Variety in Knowledge Intensive Business Services by Distinguishing Their Knowledge Bases.” Research Policy 45 (2): 401–413. doi:10.1016/j.respol.2015.10.005.
   Web of Science ®Google Scholar
• Podsakoff, P. M., and D. W. Organ. 1986. “Self-Reports in Organizational Research: Problems and Prospects.” Journal of Management 12 (4): 531–544. doi:10.1177/014920638601200408.
   Web of Science ®Google Scholar
• Ritala, P., H. Olander, S. Michailova, and K. Husted. 2015. “Knowledge Sharing, Knowledge Leaking and Relative Innovation Performance: An Empirical Study.” Technovation 35: 22–31. doi:10.1016/j.technovation.2014.07.011.
   Web of Science ®Google Scholar
• Schumpeter, J. A. 1934. The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest and the Business Cycle. London: Transaction Publishers.
   Google Scholar
• Sirilli, G., and R. Evangelista. 1998. “Technological Innovation in Services and Manufacturing: Results from Italian Surveys.” Research Policy 27 (9): 881–899. doi:10.1016/S0048-7333(98)00084-5.
   Web of Science ®Google Scholar
• Suarez, F., and G. Lanzolla. 2007. “The Role of Environmental Dynamics in Building a First Mover Advantage Theory.” The Academy of Management Review 32 (2): 377–392. doi:10.5465/amr.2007.24349587.
   Web of Science ®Google Scholar
• Sundbo, J. 1994. “Modulization of Service Production and a Thesis of Convergence between Service and Manufacturing Organizations.” Scandinavian Journal of Management 10 (3): 245–266. doi:10.1016/0956-5221(94)90002-7.
   Google Scholar
• Sundbo, J. 2002. “The Service Economy: Standardisation or Customisation?” The Service Industries Journal 22 (4): 93–116. doi:10.1080/714005099.
   Web of Science ®Google Scholar
• Sundbo, J., F. Orfila‐Sintes, and F. Sørensen. 2007. “The innovative behaviour of tourism firms—Comparative studies of Denmark and Spain.” Research Policy 36 (1): 88–106. doi: 10.1016/j.respol.2006.08.004.
   Web of Science ®Google Scholar
• Tether, B. S. 2002. “Who Co-Operates for Innovation, and Why: An Empirical Analysis.” Research Policy 31 (6): 947–967. doi:10.1016/S0048-7333(01)00172-X.
   Web of Science ®Google Scholar
• Tether, B. S. 2005. “Do Services Innovate (Differently)? Insights from the European Innobarometer Survey.” Industry and Innovation 12 (2): 153–184. doi:10.1080/13662710500087891.
   Google Scholar
• Tether, B. S., and C. Hipp. 2002. “Knowledge Intensive, Technical and Other Services: Patterns of Competitiveness and Innovation Compared.” Technology Analysis & Strategic Management 14 (2): 163–182. doi:10.1080/09537320220133848.
   Web of Science ®Google Scholar
• Tether, B. S., C. Hipp, and I. Miles. 2001. “Standardization and Particularization in Services; Evidence from Germany.” Research Policy 30 (7): 1115–1138. doi:10.1016/S0048-7333(00)00133-5.
   Web of Science ®Google Scholar
• Therrien, P., D. Doloreux, and T. Chamberlin. 2011. “Innovation Novelty and (Commercial) Performance in the Service Sector: A Canadian Firm-Level Analysis.” Technovation 31 (12): 655–665. doi:10.1016/j.technovation.2011.07.007.
   Web of Science ®Google Scholar
• Tidd, J., J. Bessant, and K. Pavitt. 2005. Managing Innovation: Integrating Technological, Market and Organizational Change. 3rd ed. Chichester, UK: John Wiley & Sons.
   Google Scholar
• Unioncamere. (2010). “Rapporto Unioncamere 2010.” Unioncamere Report 2010. http://www.starnet.unioncamere.it/Rapporto-Unioncamere-2010_5A25
   Google Scholar
• Utterback, J. M., and W. J. Abernathy. 1975. “A Dynamic Model of Process and Product Innovation.” Omega 3 (6): 639–656. doi:10.1016/0305-0483(75)90068-7.
   Web of Science ®Google Scholar
• Vandermerwe, S. 2000. “How Increasing Value to Customers Improves Business Results.” Sloan Management Review 42: 27–37.
   Google Scholar
• Vega-Jurado, J., A. Gutierrez-Gracia, I. Fernandez-de-Lucio, and L. Manjarres-Henrıquez. 2008. “The Effect of External and Internal Factors on Firms’ Product Innovation.” Research Policy 37 (4): 616–632. doi:10.1016/j.respol.2008.01.001.
   Web of Science ®Google Scholar
• Wooldridge, J. M. 2013. Introductory Econometrics: A Modern Approach. 5th ed. Mason, Ohio: South-Western Cengage Learning.
   Google Scholar