The influence of customer-specific adaptations on the performance of third-party-logistics relationships—document studies and propositions

References

• Africk , J. M. and Calkins , C. S. 1994 . Does asset ownership mean better service? . Transport. Distrib. , 35 ( 5 ) : 49 – 61 .
   Google Scholar
• Artz , K. W. 1999 . Buyer–supplier performance: The role of asset specificity reciprocal investments and relational exchange . Brit. J. Manag. , 10 : 113 – 126 .
   Google Scholar
• Cannon , J. P. and Perreault , W. D. 1999 . Buyer–seller relationships in business markets . J. Market. Res. , 36 : 439 – 460 .
   Web of Science ®Google Scholar
• Frankel , R. , Naslund , D. and Bolumole , Y. 2005 . The ‘White Space’ of logistics research: A look at the role of methods usage . J. Bus. Logistics , 26 ( 2 ) : 185 – 209 .
   Google Scholar
• Giménez , C. , Large , R. and Ventura , E. 2005 . “ SCM research methodologies: employing structural equation modeling ” . In Research Methodologies in Supply Chain Management , Edited by: Kotzab , H. , Seuring , S. , Müller , M. and Reiner , G. 155 – 170 . Springer : Heidelberg .
   Google Scholar
• Hair , J. F. , Black , W. C. , Babin , B. J. , Anderson , R. E. and Tatham , R. L. 2005 . Multivariate Data Analysis , 6th , Pearson Prentice Hall: Upper Saddle River .
   Google Scholar
• Heide , J. B. and Stump , R. 1995 . Performance implications of Buyer–supplier relationships in industrial markets: A transaction cost explanation . J. Bus. Res. , 32 ( 1 ) : 57 – 66 .
   Web of Science ®Google Scholar
• Hertz , S. and Alfredsson , M. 2003 . Strategic development of third party logistics providers . Indus. Market. Manag. , 32 ( 2 ) : 139 – 149 .
   Web of Science ®Google Scholar
• Klaus , P. 2003 . Die Top 100 der Logistik: Marktgrößen, Marktsegmente und Marktführer in der Logistik-Dienstleistungswirtschaft , 3rd , Hamburg : Deutscher Verkehrsverlag .
   Google Scholar
• Klaus , P. and Kille , C. 2006 . Die Top 100 der Logistik: Marktgrößen, Marksegmente und Marktführer in der Logistik-Dienstleistungswirtschaft , 4th , Hamburg : Deutscher Verkehrsverlag .
   Google Scholar
• Knemeyer , A. M. , Corsi , T. M. and Murphy , P. R. 2003 . Logistics outsourcing relationships: customer perspectives. . J. Bus. Logistics, , 24 ( 1 ) : 77 – 110 .
   Google Scholar
• Knemeyer , M. A. and Murphy , P. R. 2004 . Evaluating the performance of third-party logistics arrangements: A relationship marketing perspective . J. Suppl. Chain Manag.—A Global Rev. Purchas. Suppl. , 40 ( 1 ) : 35 – 51 .
   Google Scholar
• Kwon , I.-W. G. and Suh , T. 2004 . Factors affecting the level of trust and commitment in supply chain relationships . J. Suppl. Chain Manag.—A Global Rev. Purchas. Suppl. , 40 ( 2 ) : 4 – 14 .
   Google Scholar
• Large , R. and Kovács , Z. 2001 . The acquisition of third-party logistics services: A survey of German and Hungarian practice . Suppl. Chain Forum: Int. J. , 2 ( 1 ) : 44 – 51 .
   Google Scholar
• Lieb , R. C. and Kendrick , S. 2002 . The use of third party logistics services by large American manufacturers, the 2002 survey . Suppl. Chain Forum: an Int. J. , 3 ( 2 ) : 2 – 11 .
   Google Scholar
• Lieb , R. C. and Bentz , B. A. 2005 . The North American third party logistics industry in 2004: the provider CEO perspective . Int. J. Phys. Distrib. Logistics Manag. , 35 ( 8 ) : 595 – 611 .
   Google Scholar
• Maloni , M. and Carter , C. R. 2006 . Opportunities for research in third-party logistics . Transport. J. , 45 ( 2 ) : 23 – 38 .
   Web of Science ®Google Scholar
• Mohr , J. and Spekman , R. 1994 . Characteristics of partnership success: partnership attributes, communication behavior, and conflict resolution techniques . Strat. Manag. J. , 15 ( 2 ) : 135 – 152 .
   Web of Science ®Google Scholar
• Morris , M. H. , Brunyee , J. and Page , M. 1998 . Relationship marketing in practice. Myths and realities . Indus. Market. Manag. , 27 : 359 – 371 .
   Web of Science ®Google Scholar
• Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1988 . SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality . J. Retail. , 64 ( 1 ) : 12 – 40 .
   Web of Science ®Google Scholar
• Sinkovics , R. R. and Roath , A. 2004 . Strategic orientation, capabilities, and performance in manufacturer-3PL relationships . J. Bus. Logistics, , 25 ( 2 ) : 43 – 64 .
   Google Scholar
• Spens , K. M. and Kovács , G. A content analysis of research approaches in logistics research . Int. J. Phys. Distrib. Logistics Manag. , 36 ( 5 ) 374 – 390 .
   Google Scholar
• Stank , T. P. , Daugherty , P. and Ellinger , A. E. 1996 . Information exchange, responsiveness and logistics provider performance . Int. J. Logistics Manag. , 7 ( 2 ) : 43 – 57 .
   Google Scholar
• Stank , T. P. , Goldsby , T. J. , Vickery , S. K. and Savitskie , K. 2003 . Logistics service performance: estimating its influence on market share . J. Bus. Logistics, , 24 ( 1 ) : 27 – 55 .
   Google Scholar
• van Hoek , R. I. 2000 . The purchasing and control of supplementary third-party logistics services . J. Suppl. Chain Manag.—A Global Rev. Purchas. Suppl. , 36 ( 4 ) : 14 – 26 .
   Google Scholar
• Williamson , O. 1979 . Transaction-cost economics: The governance of contractual relations . J. Law Econ. , 22 : 233 – 261 .
   Web of Science ®Google Scholar
• Williamson , O. 1984 . The economics of governance: framework and implications . J. Inst. Theor. Econ. , 140 : 195 – 223 .
   Google Scholar
• Williamson , O. 1991 . Comparative economic organization: The analysis of discrete structural alternatives . Admin. Sci. Quart. , 36 : 269 – 296 .
   Web of Science ®Google Scholar