Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review

References

• Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. doi: 10.1016/0749-5978(91)90020-T
   Web of Science ®Google Scholar
• Anderson, B. (2006). Crisis management in the Australian tourism industry: Preparedness, personnel and postscript. Tourism Management, 27, 1290–1297. doi: 10.1016/j.tourman.2005.06.007
   PubMed Web of Science ®Google Scholar
• Armstrong, E., & Ritchie, B. (2008). The heart recovery marketing campaign. Journal of Travel & Tourism Marketing, 23(2–4), 175–189. doi: 10.1300/J073v23n02_14
   Google Scholar
• Barnett-Page, E., & Thomas, J. (2009). Methods for the synthesis of qualitative research: A critical review. BMC Medical Research Methodology, 9(59), 1–11.
   PubMedGoogle Scholar
• Beirman, D. (2002). Marketing of tourism destinations during a prolonged crisis: Israel and the Middle East. Journal of Vacation Marketing, 8(2), 167–176. doi: 10.1177/135676670200800206
   Google Scholar
• Beirman, D. (2006). Best education network think tank V keynote address: Marketing tourism destinations from crisis to recovery. Tourism Review International, 10(1), 7–16.
   Google Scholar
• Blackman, D., & Ritchie, B. W. (2008). Tourism crisis management and organization learning. Journal of Travel and Tourism Marketing, 23(2–4), 45–57. doi: 10.1300/J073v23n02_04
   Google Scholar
• Buchanan, D., & Bryman, A. (Eds.). (2011). The SAGE handbook of organizational research methods. London: Sage.
   Google Scholar
• Carlsen, J., & Hughes, M. (2008). Tourism market recovery in the Maldives after the 2004 Indian Ocean Tsunami. Journal of Travel & Tourism Marketing, 23(2–4), 139–149. doi: 10.1300/J073v23n02_11
   Google Scholar
• Carlsen, J., & Liburd, J. (2008). Developing a research agenda for tourism crisis management, market recovery and communications. Journal of Travel & Tourism Marketing, 23(2–4), 265–276. doi: 10.1300/J073v23n02_20
   Google Scholar
• Cassedy, K. (1992). Preparedness in the face of crisis: An examination of crisis management planning in the travel and tourism industry. World Travel and Tourism Review, 2, 169–174.
   Google Scholar
• Cavlek, N. (2002). Tour operators and destination safety. Annals of Tourism Research, 29(2), 478–496. doi: 10.1016/S0160-7383(01)00067-6
   Web of Science ®Google Scholar
• Chacko, H., & Marcell, M. (2008). Repositioning a tourism destination. Journal of Travel & Tourism Marketing, 23(2–4), 223–235. doi: 10.1300/J073v23n02_17
   Google Scholar
• Charmaz, K. (1995). Grounded theory. In J. Smith, R. Harré, & L. Van Langenhove (Eds.), Rethinking methods of psychology (pp. 27–49). London: Sage.
   Google Scholar
• Ciocco, L., & Michael, E. (2007). Hazard or disaster: Tourism management for the inevitable in Northeast Victoria. Tourism Management, 28, 1–11. doi: 10.1016/j.tourman.2005.07.015
   Web of Science ®Google Scholar
• Coles, T. (2004). A local reading of a global disaster. Journal of Travel & Tourism Marketing, 15(2–3), 173–197. doi: 10.1300/J073v15n02_10
   Google Scholar
• Decrop, A. (2004). Trustworthiness in qualitative tourism research. In J. Phillimore & L. Goodson (Eds.), Qualitative research in tourism: Ontologies, epistemologies and methodologies (pp. 156–169). London: Routledge.
   Google Scholar
• Derrett, R. (2003). Making sense of how festivals demonstrate a community's sense of place. Event Management, 8(1), 48–59. doi: 10.3727/152599503108751694
   Google Scholar
• Dozier, D., Grunig, L., & Grunig, J. (1995). Managers guide to excellence in public relations and communication management. New Jersey, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Eriksson, P., & Kovalainen, A. (2008). Qualitative methods in business research. Los Angeles, CA: Sage.
   Google Scholar
• Eugeno-Martin, J., Sinclair, M., & Yeoman, I. (2005). Quantifying the effects of tourism crises: An application to Scotland. Journal of Travel & Tourism Marketing, 19(2–3), 21–34. doi: 10.1300/J073v19n02_03
   Google Scholar
• Fall, L. (2004). The increasing role of public relations as a crisis management function: An empirical examination of communication restrategising efforts among destination organisation managers in the wake of 11th September, 2001. Journal of Vacation Marketing, 10(3), 238–252. doi: 10.1177/135676670401000304
   Google Scholar
• Fall, L. T., & Massey, J. E. (2005). The significance of crisis communication in the aftermath of 9/11: A national investigation of how managers have re-tooled their promotional campaigns. Journal of Travel & Tourism Marketing, 19(2/3), 77–90. doi: 10.1300/J073v19n02_07
   Google Scholar
• Faulkner, B. (2001). Towards a framework for tourism disaster management. Tourism Management, 22(2), 135–147.
   Google Scholar
• Faulkner, B., & Vikulov, S. (2001). Katherine, washed out one day, back on track the next: A post mortem of a tourism disaster. Tourism Management, 22, 331–344. doi: 10.1016/S0261-5177(00)00069-8
   Web of Science ®Google Scholar
• Floyd, M., Gibson, H., Pennington-Gray, L., & Thapa, B. (2004). The effect of risk perceptions on intentions to travel in the aftermath of September 11, 2001. Journal of Travel & Tourism Marketing, 15(2–3), 19–38. doi: 10.1300/J073v15n02_02
   Google Scholar
• Frisby, E. (2002). Communicating in a crisis: The British tourist authority's responses to the foot-and-mouth outbreak and 11th September. Journal of Vacation Marketing, 9(1), 89–100. doi: 10.1177/135676670200900107
   Google Scholar
• Ghaderi, Z., Mat Som, A. P., & Henderson, J. (2012). Tourism, crises, and island destinations: Experiences in Penang, Malaysia. Tourism Management Perspectives, 2–3, 79–84. doi: 10.1016/j.tmp.2012.03.006
   Google Scholar
• Gonzalez-Herrero, A., & Pratt, C. B. (1998). Marketing crises in tourism: Communication strategies in the United States and Spain. Public Relations Review, 24(1), 83–98. doi: 10.1016/S0363-8111(98)80022-2
   Google Scholar
• Goodrich, J. (2002). September 11, 2001 attack on America: A record of the immediate impacts and reactions in the USA travel and tourism industry. Tourism Management, 23, 573–580. doi: 10.1016/S0261-5177(02)00029-8
   Web of Science ®Google Scholar
• Guba, E. G., & Lincoln, Y. S. (1994). Competing paradigms in qualitative research. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 105–117). Thousand Oaks, CA: Sage.
   Google Scholar
• Henderson, J. (2002). Managing a tourism crisis in Southeast Asia. The role of national tourism organisations. International Journal of Hospitality & Tourism Administration, 3(1), 85–105. doi: 10.1300/J149v03n01_05
   Google Scholar
• Henderson, J. (2007). Corporate social responsibility and tourism: Hotel companies in Phuket, Thailand, after the Indian Ocean tsunami. Hospitality Management, 26, 228–239. doi: 10.1016/j.ijhm.2006.02.001
   Google Scholar
• Henderson, J. (2008). Terrorism and tourism. Journal of Travel & Tourism Marketing, 15(1), 41–58. doi: 10.1300/J073v15n01_03
   Google Scholar
• Huang, J., & Min, J. (2002). Earthquake devastation and recovery in tourism: The Taiwan case. Tourism Management, 23, 145–154. doi: 10.1016/S0261-5177(01)00051-6
   Web of Science ®Google Scholar
• Huang, Y., Tseng, Y., & Petrick, J. (2008). Crisis management planning to restore tourism after disasters. Journal of Travel & Tourism Marketing, 23(2–4), 203–221. doi: 10.1300/J073v23n02_16
   Google Scholar
• Hystad, P., & Keller, P. (2008). Towards a destination tourism disaster management framework: Long-term lessons from a forest fire disaster. Tourism Management, 29(1), 151–162. doi: 10.1016/j.tourman.2007.02.017
   Web of Science ®Google Scholar
• Kaklauskas, A., Amaratunga, D., & Haigh, R. (2009). Knowledge model for post-disaster management. International Journal of Strategic Property Management, 13(2), 117–128. doi: 10.3846/1648-715X.2009.13.117-128
   Web of Science ®Google Scholar
• Ladkin, A., Fyall, A., Fletcher, J., & Shipway, R. (2008). London tourism. A ‘post-disaster’ marketing response. Journal of Travel & Tourism Marketing, 23(2–4), 95–111. doi: 10.1300/J073v23n02_08
   Google Scholar
• Laws, E., & Prideaux, B. (2005). Crisis management: A suggested typology. Journal of Travel & Tourism Marketing, 19(2–3), 1–8. doi: 10.1300/J073v19n02_01
   Google Scholar
• Lehto, X., Douglas, A., & Park, J. (2008). Mediating the effects of natural disasters on travel intention. Journal of Travel & Tourism Marketing, 23(2–4), 29–43. doi: 10.1300/J073v23n02_03
   Google Scholar
• Linnenluecke, M. K., & Griffiths, A. (2010). Beyond adaptation: Resilience for business in light of climate change and weather extremes. Business & Society, 49(3), 477–511. doi: 10.1177/0007650310368814
   Web of Science ®Google Scholar
• Lucas, P. J., Baird, J., Arai, L., Law, C., & Roberts, H. M. (2007). Worked examples of alternative methods for the synthesis of qualitative and quantitative research in systematic reviews. BMC Medical Research Methodology, 7(1), 4–13. doi: 10.1186/1471-2288-7-4
   Google Scholar
• Mansfeld, Y., & Pizam, A. (2006). Tourism, security, and safety: From theory to practice. Burlington, MA: Elsevier Butterworth-Heinemann.
   Google Scholar
• Mao, C., Ding, C., & Lee, H. (2010). Post-SARS tourist arrival recovery patterns: An analysis based on a catastrophe theory. Tourism Management, 31(6), 855–861. doi: 10.1016/j.tourman.2009.09.003
   PubMed Web of Science ®Google Scholar
• Mays, N., Pope, C., & Popay, J. (2005). Systematically reviewing qualitative and quantitative evidence to inform management and policy making in the health field. Journal of Health Services Research and Policy, 10(suppl. 1), 6–20. doi: 10.1258/1355819054308576
   PubMedGoogle Scholar
• McDaniels, T., Chang, S., Cole, D., Mikawoz, J., & Longstaff, H. (2008). Fostering resilience to extreme events within infrastructure systems: Characterizing decision contexts for mitigation and adaptation. Global Environmental Change, 18, 310–318. doi: 10.1016/j.gloenvcha.2008.03.001
   Web of Science ®Google Scholar
• McKercher, B., & Hui, E. (2004). Terrorism, economic uncertainty and outbound travel from Hong Kong. Journal of Travel & Tourism Marketing, 15(2–3), 99–115. doi: 10.1300/J073v15n02_06
   Google Scholar
• McKercher, B., & Pine, R. (2005). Privation as a stimulus to travel demand?. Journal of Travel & Tourism Marketing, 19(2–3), 107–116. doi: 10.1300/J073v19n02_09
   Google Scholar
• Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook. Beverly Hills, CA: Sage.
   Google Scholar
• Mistilis, N., & Sheldon, P. (2006). Knowledge management for tourism crises and disasters. Tourism Review International, 10(1–2), 1–12.
   Google Scholar
• Moreira, P. (2008). Stealth risks and catastrophic risks. Journal of Travel & Tourism Marketing, 23(2–4), 15–27. doi: 10.1300/J073v23n02_02
   Google Scholar
• Mulrow, C. D. (1994). Rationale for systematic reviews. BMJ: British Medical Journal, 309(6954), 597–604. doi: 10.1136/bmj.309.6954.597
   PubMed Web of Science ®Google Scholar
• Niininen, O., & Gatsou, M. (2008). Crisis management. Journal of Travel and Tourism Marketing, 23(2–4), 191–202. doi: 10.1300/J073v23n02_15
   Google Scholar
• Pearlman, D., & Melnik, O. (2008). Hurricane Katrina's effect on the perception of New Orleans leisure tourists. Journal of Travel and Tourism Marketing, 25(1), 58–67. doi: 10.1080/10548400802164905
   Web of Science ®Google Scholar
• Pelling, M. (2003). Paradigms of risk. In M. Pelling (Ed.), Paradigms of risk (pp. 1–16). London: Routledge.
   Google Scholar
• Peters, M., & Pikkemaat, B. (2005). Crisis management in alpine winter sports resorts – the 1999 avalanche disaster in tyrol. Journal of Travel & Tourism Marketing, 19(2–3), 9–20. doi: 10.1300/J073v19n02_02
   Google Scholar
• Pforr, C., & Hosie, P. J. (2008). Crisis management in tourism—preparing for recovery. Journal of Travel & Tourism Marketing, 23(2), 249–264. doi: 10.1300/J073v23n02_19
   Google Scholar
• Prideaux, B. (2004). The need to use disaster planning frameworks to respond to major tourism disasters. Journal of Travel & Tourism Marketing, 15(4), 281–298. doi: 10.1300/J073v15n04_04
   Google Scholar
• Prideaux, B., Coghlan, A., & Falco-Mammone, F. (2008). Safety and security in tourism: Recovery marketing after crises. Journal of Travel and Tourism Marketing, 23(2–4), 163–174. doi: 10.1300/J073v23n02_13
   Google Scholar
• Prideaux, B., Laws, E., & Faulkner, B. (2003). Events in Indonesia: Exploring the limits to formal tourism trends forecasting methods in complex crisis situations. Tourism Management, 24(4), 475–487. doi: 10.1016/S0261-5177(02)00115-2
   Web of Science ®Google Scholar
• Popay, J., Roberts, H., Sowden, A., Petticrew, M., Arai, L., Rodgers, M., & Duffy, S. (2006). Guidance on the conduct of narrative synthesis in systematic reviews. A product from the ESRC methods programme. Version, 1.
   Google Scholar
• Potter, W. J., & Levine-Donnerstein, D. (1999). Rethinking validity and reliability in content analysis. Journal of Applied Communication Research, 27(3), 258–284. doi: 10.1080/00909889909365539
   Web of Science ®Google Scholar
• Ready, K., & Dobie, K. (2008). Real and perceived terrorist threats. Journal of Travel & Tourism Marketing, 15(1), 59–76. doi: 10.1300/J073v15n01_04
   Google Scholar
• Reid, L. J., & Andereck, K. L. (1989). Statistical analyses use in tourism research. Journal of Travel Research, 28(2), 21–24. doi: 10.1177/004728758902800206
   Google Scholar
• Ritchie, B. W. (2004). Chaos, crises and disasters: A strategic approach to crisis management in the tourism industry. Tourism Management, 25, 669–683. doi: 10.1016/j.tourman.2003.09.004
   Web of Science ®Google Scholar
• Ritchie, B. W. (2008). Tourism disaster planning and management: From response and recovery to reduction and readiness. Current Issues in Tourism, 11(4), 315–348. doi: 10.1080/13683500802140372
   Web of Science ®Google Scholar
• Ritchie, B. W. (2009). Crisis and disaster management for tourism. Clevedon: Channel View.
   Google Scholar
• Ritchie, B. W., Dorrell, H., Miller, D., & Miller, G. A. (2004). Crisis communication and recovery for the tourism industry. Journal of Travel and Tourism Marketing, 15(2–3), 199–216. doi: 10.1300/J073v15n02_11
   Google Scholar
• Rittichainuwat, B. (2011). GHOSTS: A travel barrier to tourism recovery. Annals of Tourism Research, 38(2), 437–459. doi: 10.1016/j.annals.2010.10.001
   PubMed Web of Science ®Google Scholar
• Rittichainuwat, B. N. (2008). Responding to disaster: Thai and Scandinavian tourists’ motivation to visit Phuket, Thailand. Journal of Travel Research, 46(May), 422–432. doi: 10.1177/0047287507308323
   Web of Science ®Google Scholar
• Rittichainuwat, B. N. (2013). Tourists’ and tourism suppliers’ perceptions toward crisis management on tsunami. Tourism Management, 34, 112–121. doi: 10.1016/j.tourman.2012.03.018
   Web of Science ®Google Scholar
• Robert, K. H., Madsen, P., & Desai, V. (2007). Organizational sensemaking during crisis. In C. M. Pearson, C. Roux-Dufort, & J. A. Clair (Eds.), International handbook of organizational crisis management (1st ed., pp. 107–122). Los Angeles, CA: Sage.
   Google Scholar
• Santana, G. (2004). Crisis management and tourism. Journal of Travel & Tourism Marketing, 15(4), 299–321. doi: 10.1300/J073v15n04_05
   Google Scholar
• de Sausmarez, N. (2005). The Indian Ocean tsunami. Tourism and Hospitality Planning & Development, 2(1), 55–59. doi: 10.1080/14790530500072278
   Google Scholar
• de Sausmarez, N. (2007). Crisis management, tourism and sustainability: The role of indicators. Journal of Sustainable Tourism, 15(6), 700–714. doi: 10.2167/jost653.0
   Google Scholar
• Schultz, F., Utz, S., & Goritz, A. (2011). Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media. Public Relations Review, 37, 20–27. doi: 10.1016/j.pubrev.2010.12.001
   Web of Science ®Google Scholar
• Scott, N., & Laws, E. (2008). Tourism crises and disasters: Enhancing g understanding of system effects. Journal of Travel & Tourism Marketing, 19(2–3), 149–158. doi: 10.1300/J073v19n02_12
   Google Scholar
• Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage.
   Google Scholar
• Tham, M.-E., Croy, G. W., & Mair, J. (2013). Social media in destination choice: Distinctive electronic word-of-mouth dimensions. Journal of Travel and Tourism Marketing, 30(1–2), 144–155. doi: 10.1080/10548408.2013.751272
   Web of Science ®Google Scholar
• Tsai, C., & Chen, C. (2010). An earthquake disaster management mechanism based on risk assessment information for the tourism industry. Tourism Management, 31, 470–481. doi: 10.1016/j.tourman.2009.05.008
   Web of Science ®Google Scholar
• Van Doren, C., Koh, Y., & McCahill, A. (1994). Tourism research: A state-of-the-art citation analysis (1971–1990). In A. Seaton, C. Jenkins, R. Wood, P. Dieke, M. Bennett, M. MacLellan, & R. Smith (Eds.), Tourism: The state of the art (pp. 308–315). London: Wiley.
   Google Scholar
• Volo, S. (2008). Communicating tourism crises through destination websites. Journal of Travel & Tourism Marketing, 23(2–4), 83–93. doi: 10.1300/J073v23n02_07
   Google Scholar
• Wahlberg, A. F., & Sjoberg. L. (2000). Risk perception and the media. Journal of Risk Research, 3(1), 31–50. doi: 10.1080/136698700376699
   Google Scholar
• Walters, G., & Clulow, V. (2010). The tourism market's response to the 2009 black saturday bushfires: The case of Gippsland. Journal of Travel and Tourism Marketing, 27(8), 844–857. doi: 10.1080/10548408.2010.527250
   Web of Science ®Google Scholar
• Walters, G., & Mair, J. (2012). The effectiveness of post-disaster recovery marketing messages – the case of the Australian 2009 bushfires. Journal of Travel and Tourism Marketing, 29(1), 87–103. doi: 10.1080/10548408.2012.638565
   Web of Science ®Google Scholar
• Wang, J., & Ritchie, B. W. (2010). A theoretical model for strategic crisis planning: Factors influencing crisis planning in the hotel industry. International Journal of Tourism Policy, 3(4), 297–317. doi: 10.1504/IJTP.2010.040390
   Google Scholar
• Wang, J., & Ritchie, B. W. (2012). Understanding accommodation managers’ crisis planning intention: An application of the theory of planned behaviour. Tourism Management, 33, 1057–1067. doi: 10.1016/j.tourman.2011.12.006
   Web of Science ®Google Scholar
• Wang, Y. (2009). The impact of crisis events and macroeconomic activity on Taiwan's international inbound tourism demand. Tourism Management, 30, 75–82. doi: 10.1016/j.tourman.2008.04.010
   PubMed Web of Science ®Google Scholar
• Wayne, W., & Carmichael, B. (2005). Canadian seasonality and domestic travel patterns: Regularities and dislocations as a result of the events of 9/11. Journal of Travel & Tourism Marketing, 19(2–3), 61–76. doi: 10.1300/J073v19n02_06
   Google Scholar
• Xu, J., & Grunewald, A. (2009). What have we learned? A critical review of tourism disaster management. Journal of China Tourism Research, 5(1), 102–130. doi: 10.1080/19388160802711444
   Google Scholar
• Yang, W., Wang, D., & Chen, G. (2011). Reconstruction strategies after the Wenchuan earthquake in Sichuan, China. Tourism Management, 32, 949–956. doi: 10.1016/j.tourman.2010.07.007
   Web of Science ®Google Scholar
• Yates, D., & Paquette, S. (2011). Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake. International Journal of Information Management, 31, 6–13. doi: 10.1016/j.ijinfomgt.2010.10.001
   Web of Science ®Google Scholar