Advanced search
Publication Cover
Current Issues in Tourism Volume 22, 2019 - Issue 19
Submit an article Journal homepage
473
Views
7
CrossRef citations to date
0
Altmetric
Research Letters

The impact of daily tour service quality on tourist satisfaction and behavioural intentions in an island context: a study on tours to Isla de la Plata, Ecuador

Pedro E. Reyes VélezDepartment of Business Administration, Faculty of Labour Sciences and Tourism, University of Córdoba, Córdoba, Spain
,
Leonor M. Pérez NaranjoDepartment of Business Administration, Faculty of Labour Sciences and Tourism, University of Córdoba, Córdoba, SpainCorrespondence[email protected]
&
Maribel Rodríguez ZapateroDepartment of Business Administration, Faculty of Labour Sciences and Tourism, University of Córdoba, Córdoba, Spain
Pages 2337-2341 | Received 20 Mar 2018, Accepted 24 Jul 2018, Published online: 06 Aug 2018

References

  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. doi: 10.1037/0033-2909.103.3.411
  • Barclay, D., Higgins, C., & Thompson, R. (1995). The Partial Least Squares (PLS) approach to causal modelling: Personal computer adoption and use as an illustration. Technology Studies, 2(2), 285–309.
  • Bowie, D., & Chang, J. C. (2005). Tourist satisfaction: A view from a mixed international guided package tour. Journal of Vacation Marketing, 11(4), 303–322. doi: 10.1177/1356766705056628
  • Caber, M., & Albayrak, T. (2016). Assessing daily tour service quality: A proposal for a DAILYSERV scale. Journal of Destination Marketing & Management, 1, 1–8.
  • Chan, A., Hsu, C. H. C., & Baum, T. (2015). The impact of tour service performance on tourist satisfaction and behavioral intentions: A study of Chinese tourists in Hong Kong. Journal of Travel & Tourism Marketing, 32(1-2), 18–33. doi: 10.1080/10548408.2014.986010
  • Geva, A., & Goldman, A. (1991). Satisfaction measurement in guided tours. Annals of Tourism Research, 18(2), 177–185. doi: 10.1016/0160-7383(91)90002-S
  • Han, H., & Ryu, K. (2009). The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry. Journal of Hospitality & Tourism Research, 33(4), 487–510. doi: 10.1177/1096348009344212
  • Hsu, C. H. C. (2000). Determinants of mature travelers’ motorcoach tour satisfaction and brand loyalty. Journal of Hospitality & Tourism Research, 24(2), 223–238. doi: 10.1177/109634800002400206
  • Huang, S., Hsu, C., & Chan, A. (2010). Tour guide performance and tourist satisfaction: A study of the package tours in Shanghai. Journal of Hospitality & Tourism Research, 34(1), 3–33. doi: 10.1177/1096348009349815
  • Lee, S., Jeon, S., & Kim, D. (2011). The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea. Tourism Management, 32, 1115–1124. doi: 10.1016/j.tourman.2010.09.016
  • Räikkönen, J., & Honkanen, A. (2013). Does satisfaction with package tours lead to successful vacation experiences? Journal of Destination Marketing & Management, 2(2), 108–117. doi: 10.1016/j.jdmm.2013.03.002
  • Stetic, S., Simicevic, D., & Stanic, S. (2011). Same-day trips: A chance of urban destination development. UTMS Journal of Economics, 2(2), 113–124.
  • Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141–1158. doi: 10.1016/j.annals.2006.06.003
  • Wong, C. U. I., & McKercher, B. (2012). Day tour itineraries: Searching for the balance between commercial needs and experiential desires. Tourism Management, 33(6), 1360–1372. doi: 10.1016/j.tourman.2011.12.019
  • Xu, J. B., & Chan, A. (2010). A conceptual framework of hotel experience and customer-based brand equity. International Journal of Contemporary Hospitality Management, 22(2), 174–193. doi: 10.1108/09596111011018179

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.