2,750
Views
29
CrossRef citations to date
0
Altmetric
Articles

Value co-creation and value co-destruction through interactive technology in tourism: the case of ‘La Cité du Vin’ wine museum, Bordeaux, France

Pages 637-650 | Received 26 Aug 2019, Accepted 13 Feb 2020, Published online: 24 Feb 2020

References

  • Antón, C., Camarero, C., & Garrido, M.-J. (2018). Exploring the experience value of museum visitors as a co-creation process. Current Issues in Tourism, 21(12), 1406–1425. doi: 10.1080/13683500.2017.1373753
  • Brochado, A., Stoleriu, O., & Lupu, C. (2019). Wine tourism: A multisensory experience. Current Issues in Tourism. Advance online publication. doi: 10.1080/13683500.2019.1649373
  • Buhalis, D. (2003). Etourism: Information technology for strategic tourism management. Harlow: Prentice Hall.
  • Cranmer, E., tom Dieck, M. C., & Jung, T. (2018). How can tourist attractions profit from augmented reality? In T. Jung & M. C. tom Dieck (Eds.), Augmented reality and virtual reality - empowering human, place and business (pp. 21–32). Basel: Springer International.
  • Echeverri, P., & Salomonson, N. (2017). Bi-directional and stratified demeanour in value forming service encounter interactions. Journal of Retailing and Consumer Services, 36, 93–102. doi: 10.1016/j.jretconser.2017.01.007
  • Echeverri, P., & Skålén, P. (2011). Co-creation and co-destruction: A practice-theory based study of interactive value formation. Marketing Theory, 11(3), 351–373. doi: 10.1177/1470593111408181
  • Fernandes, T., & Cruz, M. (2016). Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars. Journal of Retailing and Consumer Services, 31, 371–379. doi: 10.1016/j.jretconser.2016.05.002
  • Getz, D., & Brown, G. (2006). Critical success factors for wine tourism regions: A demand analysis. Tourism Management, 27(1), 146–158. doi: 10.1016/j.tourman.2004.08.002
  • Giebelhausen, M., Robinson, S. G., Sirianni, N. J., & Brady, M. K. (2014). Touch versus tech: When technology functions as a barrier or a benefit to service encounters. Journal of Marketing, 78(4), 113–124. doi: 10.1509/jm.13.0056
  • Grissemann, U., & Stokburger-Sauer, N. (2012). Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance. Tourism Management, 33(6), 1483–1492. doi: 10.1016/j.tourman.2012.02.002
  • Hall, C. M., & Mitchell, R. (2001). Wine and food tourism. In N. Douglas, N. Douglas, & R. Derrett (Eds.), Special interest tourism (pp. 307–329). Brisbane: John Wiley and Sons.
  • Hall, C. M., & Mitchell, R. (2007). Gastronomic tourism: Comparing food and wine tourism experiences. In M. Novelli (Ed.), Niche tourism (pp. 87–102). London: Routledge.
  • Helkkula, A. (2011). Characterising the concept of service experience. Journal of Service Management, 22(3), 367–389. doi: 10.1108/09564231111136872
  • Kozinets, R. V. (2002). The field behind the screen: Using netnography for marketing research in online communities. Journal of Marketing Research, 39(1), 61–72. doi: 10.1509/jmkr.39.1.61.18935
  • Martins, J., Gonçalves, R., Branco, F., Barbosa, L., Melo, M., & Bessa, M. (2017). A multisensory virtual experience model for thematic tourism: A Port wine tourism application proposal. Journal of Destination Marketing & Management, 6(2), 103–109. doi: 10.1016/j.jdmm.2017.02.002
  • Neuhofer, B. (2016). Value co-creation and co-destruction in connected tourist experiences. In A. Inversini & R. Schegg (Eds.), Information and communication technologies in tourism (pp. 779–792). Switzerland: Springer International.
  • Neuhofer, B., Buhalis, D., & Ladkin, A. (2014). A typology of technology-enhanced tourism experiences. International Journal of Tourism Research, 16(4), 340–350. doi: 10.1002/jtr.1958
  • Plé, L., & Chumpitaz Cáceres, R. (2010). Not always co-creation: Introducing interactional co-destruction of value in service-dominant logic. Journal of Services Marketing, 24(6), 430–437. doi: 10.1108/08876041011072546
  • Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. doi: 10.1002/dir.20015
  • Ramaswamy, V., & Ozcan, K. (2018). What is co-creation? An interactional creation framework and its implications for value creation. Journal of Business Research, 84, 196–205. doi: 10.1016/j.jbusres.2017.11.027
  • Shaw, G., Bailey, A., & Williams, A. (2011). Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism Management, 32(2), 207–214. doi: 10.1016/j.tourman.2010.05.020
  • Sigala, M. (2018). New technologies in tourism: From multi-disciplinary to anti-disciplinary advances and trajectories. Tourism Management Perspectives, 25, 151–155. doi: 10.1016/j.tmp.2017.12.003
  • Smith, A. M. (2013). The value co-destruction process: A customer resource perspective. European Journal of Marketing, 47(11), 1889–1909. doi: 10.1108/EJM-08-2011-0420
  • Sthapit, E., & Björk, P. (2018). Towards a better understanding of interactive value formation: Three value outcomes perspective. Current Issues in Tourism. Advance online publication. doi: 10.1080/13683500.2018.1520821
  • Tussyadiah, I. P., Wang, D., Jung, T. H., & tom Dieck, M. C. (2018). Virtual reality, presence, and attitude change: Empirical evidence from tourism. Tourism Management, 66, 140–154. doi: 10.1016/j.tourman.2017.12.003
  • Van Beuningen, J., de Ruyter, K., & Wetzels, M. (2011). The power of self-efficacy change during service provision: Making your customers feel better about themselves pays off. Journal of Service Research, 14(1), 108–125. doi: 10.1177/1094670510379037
  • Varadarajan, R., Srinivasan, R., Vadakkepatt, G. G., Yadav, M. S., Pavlou, P. A., Krishnamurthy, S., & Krause, T. (2010). Interactive technologies and retailing strategy: A review, conceptual framework and future research directions. Journal of Interactive Marketing, 24(2), 96–110. doi: 10.1016/j.intmar.2010.02.004
  • Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145–152. doi: 10.1016/j.emj.2008.04.003
  • Wang, D., Xiang, Z., & Fesenmaier, D. R. (2014). Adapting to the mobile world: A model of smartphone use. Annals of Tourism Research, 48, 11–26. doi: 10.1016/j.annals.2014.04.008
  • Wu, M. Y., & Pearce, P. L. (2014). Appraising netnography: Towards insights about new markets in the digital tourist era. Current Issues in Tourism, 17(5), 463–474. doi: 10.1080/13683500.2013.833179

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.