References
- Argyropoulos, V. S., & Kanari, C. (2015). Re-imagining the museum through “touch”: Reflections of individuals with visual disability on their experience of museum-visiting in Greece. Alter, 9(2), 130–143. https://doi.org/https://doi.org/10.1016/j.alter.2014.12.005
- Baron, S., & Harris, K. (2008). Consumers as resource integrators. Journal of Marketing Management, 24(1/2), 113–113. https://doi.org/https://doi.org/10.1362/026725708X273948
- Bazeley, P. (2007). Qualitative data analysis with NVivo. SAGE Publication.
- Begg, R. (2011). Culturing commitment: Serious leisure and the folk festival experience. In C. Gibson, & J. Connell (Eds.), Festival places: Revitalising rural Australia (pp. 248–264). Channel View Publications.
- Boxall, K., & Ralph, S. (2010). Research ethics committees and the benefits of involving people with profound and multiple learning disabilities in research. British Journal of Learning Disabilities, 39(3), 173–180. https://doi.org/https://doi.org/10.1111/j.1468-3156.2010.00645.x
- Cerdan Chiscano, M., & Binkhorst, E. (2019). Heritage sites experience design with special needs customers. International Journal of Contemporary Hospitality Management, 31(11), 4211–4226. https://doi.org/https://doi.org/10.1108/IJCHM-03-2018-0241
- Chathoth, P., Altinay, L., Harrington, R. J., Okumus, F., & Chan, E. S. W. (2013). Coproduction versus co-creation: A process-based continuum in the hotel service context. International Journal of Hospitality Management, 32(1), 11–20. https://doi.org/https://doi.org/10.1016/j.ijhm.2012.03.009
- Cobigo, V., Ouellette-Kuntz, H., Lysaght, R., & Martin, L. (2012). Shifting our conceptualization of social inclusion. Stigma Research and Action, 2(2), 75–84. https://doi.org/https://doi.org/10.5463/sra.v1i3.45
- Cresswell, J. W. (2007). Qualitative inquiry & research day: Choosing among five approaches. Sage.
- Darcy, S. (2010). Inherent complexity: Disability, accessible tourism and accommodation information preferences. Tourism Management, 31(6), 816–826. https://doi.org/https://doi.org/10.1016/j.tourman.2009.08.010
- Darcy, S., McKercher, B., & Schweinsberg, S. (2020). From tourism and disability to accessible tourism: A perspective article. Tourism Review, 75(1), 140–144. https://doi.org/https://doi.org/10.1108/TR-07-2019-0323
- Dickson, T. J., Darcy, S., Johns, R., & Pentifallo, C. (2016). Inclusive by design: Transformative services and sport-event accessibility. The Service Industries Journal, 36(11-12), 532–555. https://doi.org/https://doi.org/10.1080/02642069.2016.1255728
- Dong, P., & Siu, N. Y. M. (2013). Servicescape elements, customer predispositions and service experience: The case of theme park visitors. Tourism Management, 36, 541–551. https://doi.org/https://doi.org/10.1016/j.tourman.2012.09.004
- Dwyer, L., & Darcy, S. (2011). Economic contribution of tourists with disabilities: An Australian approach and methodology. In D. Buhalis, & S. Darcy (Eds.), Accessible tourism: Concepts and issues (pp. 213–239). Channel View Publications.
- Echeverri, P., & Skålén, P. (2011). Co-creation and co-destruction: A practice-theory based study of interactive value formation. Marketing Theory, 11(3), 351–373. https://doi.org/https://doi.org/10.1177/1470593111408181
- Ellway, B. P. W., & Dean, A. M. (2016). The reciprocal intertwining of practice and experience in value creation. Marketing Theory, 16(3), 299–324. https://doi.org/https://doi.org/10.1177/1470593116636088
- Gillovic, B., McIntosh, A., Cockburn-Wootten, C., & Darcy, S. (2018). Having a voice in inclusive tourism research. Annals of Tourism Research, 71, 54–56. https://doi.org/https://doi.org/10.1016/j.annals.2017.12.011
- Goolaup, S., & Mossberg, L. (2017). Exploring the concept of extraordinary related to food tourists’ nature-based experience. Scandinavian Journal of Hospitality and Tourism, 17(1), 27–43. https://doi.org/https://doi.org/10.1080/15022250.2016.1218150
- Grönroos, C. (2008). Service logic revisited: Who creates value? And who co-creates? European Business Review, 20(4), 298–314. https://doi.org/https://doi.org/10.1108/09555340810886585
- Grove, S., Fisk, R., & Dorsch, M. (1998). Assessing the theatrical components of the service encounter: A cluster analysis examination. The Service Industries Journal, 18(3), 116–134. https://doi.org/https://doi.org/10.1080/02642069800000035
- Harris, K., & Baron, S. (2004). Consumer-to-consumer conversations in service settings. Journal of Service Research, 6(3), 287–303. https://doi.org/https://doi.org/10.1177/1094670503260132
- Heinonen, K., Jaakkola, E., & Neganova, I. (2018). Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda. Journal of Service Theory and Practice, 28(6), 710–732. https://doi.org/https://doi.org/10.1108/JSTP-01-2017-0010
- Heinonen, K., & Strandvik, T. (2015). Customer-dominant logic: Foundations and implications. Journal of Services Marketing, 29(6/7), 472–484. https://doi.org/https://doi.org/10.1108/JSM-02-2015-0096
- Heinonen, K., Strandvik, T., & Voima, P. (2013). Customer dominant value formation in service. European Business Review, 25(2), 104–123. https://doi.org/https://doi.org/10.1108/09555341311302639
- Helkkula, A., Kelleher, C., & Pihlström, M. (2012). Characterizing value as an experience: Implications for service researchers and managers. Journal of Service Research, 15(1), 59–75. https://doi.org/https://doi.org/10.1177/1094670511426897
- Holbrook, M. B. (1999). Introduction to consumer value. In M. B. Holbrook (Ed.), Customer value. A framework for analysis and research (pp. 1–28). Routledge.
- Holttinen, H. (2010). Social practices as units of value creation: Theoretical underpinnings and implications. International Journal of Quality and Service Sciences, 2(1), 95–112. https://doi.org/https://doi.org/10.1108/17566691011026621
- Hui, A., Schatzki, T., & Shove, E. (2017). Qualities of connective tissue in hospital life: How complexes of practices change. In The Nexus of practices: Connections, constellations, practitioners (pp. 24–37). London: Routledge.
- Humphreys, A., & Grayson, K. (2008). The Intersecting roles of consumer and producer: A critical perspective on co-production, co-creation and prosumption. Sociology Compass, 2(3), 808–1126. https://doi.org/https://doi.org/10.1111/j.1751-9020.2008.00112.x
- Jaakkola, E., Helkkula, A., & Aarikka-Stenroos, L. (2015). Service experience co-creation: Conceptualization, implications, and future research directions. Journal of Service Management, 26(2), 182–205. https://doi.org/https://doi.org/10.1108/JOSM-12-2014-0323
- Kastenholz, E., Eusébio, C., & Figueiredo, E. (2015). Contributions of tourism to social inclusion of persons with disability. Disability and Society, 30(8), 1259–1281. https://doi.org/https://doi.org/10.1080/09687599.2015.1075868
- Ketola, K. (2014). Value co-creation in consumer-to-consumer context: Case Restaurant Day. Aalto University School of Business. http://epub.lib.aalto.fi/en/ethesis/pdf/14517/hse_ethesis_14517.pdf
- Kim, H., & Jamal, T. (2007). Touristic quest for existential authenticity. Annals of Tourism Research, 34(1), 181–201. https://doi.org/https://doi.org/10.1016/j.annals.2006.07.009
- Korkman, O. (2006). Customer value formation in practice: A practice–theoretical approach (Doctoral dissertation). Hanken Swedish School of Economics, Finland.
- Kozinets, R. V., de Valck, K., Wojnicki, A. C., & Wilner, J. S. (2010). Networked narratives: Understanding word-of-mouth marketing in online communities. Journal of Marketing, 74(2), 71–89. https://doi.org/https://doi.org/10.1509/jm.74.2.71
- Lamers, M., van der Duimb, R., & Spaargarena, G. (2017). The relevance of practice theories for tourism research. Annals of Tourism Research, 62, 54–63. https://doi.org/https://doi.org/10.1016/j.annals.2016.12.002
- Mason, J. (2002). Qualitative researching (2nd ed.). Sage Publications.
- Mathis, E. F., Kim, H. L., Uysal, M., Sirgy, J. M., & Prebensen, N. K. (2016). The effect of co-creation experience on outcome variable. Annals of Tourism Research of Tourism, 57, 62–75. https://doi.org/https://doi.org/10.1016/j.annals.2015.11.023
- McCabe, S., & Johnson, S. (2013). The happiness factor in tourism: Subjective well-being and social tourism. Annals of Tourism Research, 41, 42–65. https://doi.org/https://doi.org/10.1016/j.annals.2012.12.001
- Munzel, A., & Kunz, W. H. (2014). Creators, multipliers, and lurkers: Who contributes and who benefits at online review sites. Journal of Service Management, 25(1), 49–74. https://doi.org/https://doi.org/10.1108/JOSM-04-2013-0115
- Ozturk, Y., Yayli, A., & Yesiltas, M. (2008). Is the Turkish tourism industry ready for a disabled customer’s market? The views of hotel and travel agency managers. Tourism Management, 29(2), 382–389. https://doi.org/https://doi.org/10.1016/j.tourman.2007.03.011
- Pagán, R. (2015). The contribution of holiday trips to life satisfaction: The case of people with disabilities. Current Issues in Tourism, 18(6), 524–538. https://doi.org/https://doi.org/10.1080/13683500.2013.860086
- Pandey, S., & Kumar, D. (2020). Customer-to-customer value co-creation in different service settings. Qualitative Market Research, 23(1), 123–143. https://doi.org/https://doi.org/10.1108/QMR-09-2018-0106
- Paolis, R., & Guerini, S. (2015). Wayfinding design and accessibility: Experimental research of new ways to approach the landscape and cultural heritage for wider range of users. Journal of Engineering Technology, 3(2), 72–79. https://doi.org/https://doi.org/10.5176/2251-3701_3.2.129
- Parker, C., & Ward, P. (2000). An analysis of role adoptions and scripts during customer-to-customer encounters. European Journal of Marketing, 34(3/4), 341–359. https://doi.org/https://doi.org/10.1108/03090560010311894
- Patton, M. Q. (2002). Qualitative research and evaluation methods (3rd ed.). Sage Publications.
- Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83–96. https://doi.org/https://doi.org/10.1007/s11747-007-0070-0
- Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. https://doi.org/https://doi.org/10.1002/dir.20015
- Prebensen, N. K., & Foss, L. (2011). Coping and co-creating in tourist experiences. International Journal of Tourism Research, 13(1), 54–67. https://doi.org/https://doi.org/10.1002/jtr.799
- Prebensen, N. K., Vittersø, J., & Dahl, T. I. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research, 42, 240–261. https://doi.org/https://doi.org/10.1016/j.annals.2013.01.012
- Reichenberger, I. (2017). C2c value co-creation through social interactions in tourism. International Journal of Tourism Research, 19(6), 629–638. https://doi.org/https://doi.org/10.1002/jtr.2135
- Rihova, I., Buhalis, D., Gouthro, M. B., & Moital, M. (2018). Customer-to-customer co-creation practices in tourism: Lessons from customer-dominant logic. Tourism Management, 67, 362–375. https://doi.org/https://doi.org/10.1016/j.tourman.2018.02.010
- Rihova, I., Buhalis, D., Moital, M., & Gouthro, M. B. (2013). Social layers of customer-to customer value co-creation. Journal of Service Management, 25(5), 553–566. https://doi.org/https://doi.org/10.1108/JOSM-04-2013-0092
- Saldaña, J. (2015). The coding maula for qualitative researchers. SAGE Publications Ltd.
- Schatzki, T. R. (2001). Introduction: Practice theory. In T. R. Schatzki (Ed.), The practice turn in contemporary theory (pp. 10–23). Routledge.
- Schau, H. J., Muñiz, A. M., & Arnould, E. J. (2009). How brand community practices create value. Journal of Marketing, 73(5), 30–51. https://doi.org/https://doi.org/10.1509/jmkg.73.5.30
- Sheth, J. N., & Sisodia, R. S. (Eds.). (2006). Does marketing need reform? Fresh perspectives on the future. M. E. Sharpe, Inc.
- Shove, E., Pantzar, M., & Watson, M. (2012). The dynamics of social practice: Everyday life and how it changes. Sage.
- Souza Bispo, M. (2016). Tourism as practice. Annals of Tourism Research, 61, 170–179. https://doi.org/https://doi.org/10.1016/j.annals.2016.10.009
- Story, M. F. (2001). Principles of universal design. In W. F. E. Preiser & E. Ostroff (Eds.), Universal design handbook (pp. 32.1–32.11). McGraw-Hill.
- Torres, E. N. (2016). Guest interactions and the formation of memorable experiences: An ethnography. International Journal of Contemporary Hospitality Management, 28(10), 2132–2155. https://doi.org/https://doi.org/10.1108/IJCHM-02-2015-0065
- Tussyadiah, I. P. (2014). Toward a theoretical foundation for experience design in tourism. Journal of Travel Research, 53(5), 543–564. https://doi.org/https://doi.org/10.1177/0047287513513172
- Uhrich, S., & Benkenstein, M. (2011). Physical and social atmospheric effects in hedonic service consumption: Customers’ roles at sporting events. The Service Industries Journal, 32(11), 1741–1757. https://doi.org/https://doi.org/10.1080/02642069.2011.556190
- Vargo, S., & Lusch, R. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. https://doi.org/https://doi.org/10.1509/jmkg.68.1.1.24036
- Verbeek, P. (2011). Moralizing technology. University of Chicago Press.
- Walls, A. R., Okumus, F., Wang, Y., & Kwun, D. J.-W. (2011). An epistemological view of consumer experiences. International Journal of Hospitality Management, 30(1), 10–21. https://doi.org/https://doi.org/10.1016/j.ijhm.2010.03.008
- Wearing, S., & Darcy, S. (2012). Inclusiveness of the ‘othered’ in tourism. Cosmopolitan Civil Societies: An Interdisciplinary Journal, 3(2), 18–34. https://doi.org/https://doi.org/10.5130/ccs.v3i2.1585
- Williams, V., Tarleton, B., Heslop, P., Porter, S., Sass, B., Blue, S., Merchant, W., & Mason-Angelow, V. (2017). Understanding disabling barriers: A fruitful partnership between disability studies and social practices? Disability & Society, 33(2), 157–174. https://doi.org/https://doi.org/10.1080/09687599.2017.1401527
- Wu, C. H.-J. (2007). The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service – The service encounter prospective. Tourism Management, 28(6), 1518–1528. https://doi.org/https://doi.org/10.1016/j.tourman.2007.02.002