649
Views
3
CrossRef citations to date
0
Altmetric
Articles

Sustainability during the COVID pandemic: analysis of hotel association communication

ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon & ORCID Icon
Pages 3840-3853 | Received 06 Aug 2021, Accepted 16 Mar 2022, Published online: 07 Apr 2022

References

  • Anuwichanont, J., Mechinda, P., Sirivan, S., Lertwannawit, A., & Popaijit, N. (2011). Environmental sustainability in the Thai hotel industry. International Business & Economics Research Journal (IBER), 10(11), 91–100. https://doi.org/10.19030/iber.v10i11.6409
  • Arabadzhyan, A., Figini, P., García, C., González, M., Lam-González, Y., & León, C. (2021). Climate change, coastal tourism, and impact chains: A literature review. Current Issues in Tourism, 24(16), 2233–2268. https://doi.org/10.1080/13683500.2020.1825351
  • Atadil, H., & Lu, Q. (2021). An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: Effects of those perceptions on hotel selection behavior. Journal of Hospitality Marketing & Management, 30(6), 655–672. https://doi.org/10.1080/19368623.2021.187758
  • Ayuso, S. (2007). Comparing voluntary policy instruments for sustainable tourism: The experience of the Spanish hotel sector. Journal of Sustainable Tourism, 15(2), 144–159. https://doi.org/10.2167/jost617.0
  • Baum, T., Mooney, S., Robinson, R., & Solnet, D. (2020). COVID-19’s impact on the hospitality workforce: New crisis or amplification of the norm? International Journal of Contemporary Hospitality Management, 32(9), 2813–2829. https://doi.org/10.1108/IJCHM-04-2020-0314
  • Bonfanti, A., Vigolo, V., & Yfantidou, G. (2021). The impact of the COVID-19 pandemic on customer experience design: The hotel managers’ perspective. International Journal of Hospitality Management, 94(4), 102871. https://doi.org/10.1016/j.ijhm.2021.102871
  • Cavero-Rubio, J., & Amorós-Martínez, A. (2020). Environmental certification and Spanish hotels’ performance in the 2008 financial crisis. Journal of Sustainable Tourism, 28(5), 771–796. https://doi.org/10.1080/09669582.2019.1705316
  • Chen, S., Chen, H., Zhang, K., & Xu, X. (2018). A comprehensive theoretical framework for examining learning effects in green and conventionally managed hotels. Journal of Cleaner Production, 174, 1392–1399. https://doi.org/10.1016/j.jclepro.2017.10.321
  • Choe, T., Garza, M., Woolfolk, J., & Aarsdsma, J. (2019). Planning for an uncertain future: How airlines and hotels can prepare for an economic downturn, Deloitte, https://www2.deloitte.com/content/dam/Deloitte/us/Documents/strategy/us-economic-downturn-travel-hospitality.pdf
  • Cohen, M. (2020). Does the COVID-19 outbreak mark the onset of a sustainable consumption transition? Sustainability: Science, Practice and Policy, 16(1), 1–3. https://doi.org/10.1080/15487733.2020.1740472
  • Corbin, J., & Strauss, A. (2015). Basics of qualitative research techniques and procedures for developing grounded theory (4th ed.). SAGE.
  • Creswell, J. (2015). 30 essential skills for the qualitative researcher. SAGE.
  • Dani, R., Tiwari, K., & Negi, P. (2021). Ecological approach towards sustainability in hotel industry. Materials Today: Proceedings, 46(20), 10439–10442. https://doi.org/10.1016/j.matpr.2020.12.1020.
  • Davis, N., & Meyer, B. (2009). Qualitative data analysis: A procedural comparison. Journal of Applied Sport Psychology, 21(1), 116–124. https://doi.org/10.1080/10413200802575700
  • DeWalt, K., & DeWalt, B. (2010). Participant observation: A guide for fieldworkers. AltaMira Press.
  • Dharmesti, M., Merrilees, B., & Winata, L. (2020). I’m mindfully green: Examining the determinants of guest pro-environmental behaviors (PEB) in hotels. Journal of Hospitality Marketing & Management, 29(7), 830–847. https://doi.org/10.1080/19368623.2020.1710317
  • Dimara, E., Emmanouela, M., & Dimitris, S. (2017). Don’t change my towels please: Factors influencing participation in towel reuse programs. Tourism Management, 59(59), 425–437. https://doi.org/10.1016/j.tourman.2016.09.003
  • Dolnicar, S., Ljubica, K., & Bettina, G. (2017). Do pro-environmental appeals trigger pro-environmental behavior in hotel guests? Journal of Travel Research, 56(8), 988–997. https://doi.org/10.1177/0047287516678089
  • Dolnicar, S., Ljubica, K., & Bettina, G. (2019). A sharing-based approach to enticing tourists to behave more environmentally friendly. Journal of Travel Research, 58(2), 241–252. https://doi.org/10.1177/0047287517746013
  • dos Santos, R., Méxas, M., & Meiriño, M. (2017). Sustainability and hotel business: Criteria for holistic, integrated and participative development. Journal of Cleaner Production, 142, 217–224. https://doi.org/10.1016/j.jclepro.2016.04.098
  • dos Santos, R., Méxas, M., Meiriño, M., Sampaio, M., & Costa, H. (2020). Criteria for assessing a sustainable hotel business. Journal of Cleaner Production, 262(2020), 121347. https://doi.org/10.1016/j.jclepro.2020.121347.
  • Elkington, J. (1997). Cannibals with forks: Triple bottom line of 21st century business. Capstone.
  • Elkington, J. (2018). Sustainability. 25 years ago I coined the phrase “Triple Bottom Line.” Here’s why it’s time to rethink it. Harvard Business Review. June, 2-5. https://hbsp.harvard.edu/product/H04E7P-PDF-ENG
  • Elkington, J., & Robins, N. (1994). Company environmental reporting: A measure of the progress of business & industry towards sustainable development. UNEP. https://wedocs.unep.org/bitstream/handle/20.500.11822/27889/Company_rpting.pdf?sequence=1&isAllowed=y
  • Farazad, K. (2020, April 21). The sustainability of hotels post-COVID-19, Hospitality Net. https://www.hospitalitynet.org/opinion/4098220.html
  • Foo, L., Chin, M., Tan, K., & Phuah, K. (2021). The impact of COVID-19 on tourism industry in Malaysia. Current Issues in Tourism, 24(19), 2735–2739. https://doi.org/10.1080/13683500.2020.1777951
  • Gong, J., Shapovalova, A., Wei, L., & Knight, D. (2021, March). Resident support in China’s new national parks: An extension of the prism of sustainability. Current Issues in Tourism, 1–17. https://doi.org/10.1080/13683500.2021.1890699
  • Gössling, S., Scott, D., & Hall, C. M. (2021). Pandemics, tourism and global change: A rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1–20. https://doi.org/10.1080/09669582.2020.1758708
  • Guo, L., Liu, K., Song, Y., & Yang, Z. (2022). Recovering hotel room sales during the COVID-19 pandemic: Lessons from OTA information using the quantile regression approach. Current Issues in Tourism, 25(1), 94–114. https://doi.org/10.1080/13683500.2021.1900079
  • Gursoy, D., & Choy, C. (2020). Effects of COVID-19 pandemic on hospitality industry: Review of the current situations and a research agenda. Journal of Hospitality Marketing & Management, 29(5), 527–529. https://doi.org/10.1080/19368623.2020.1788231
  • Han, H., & Hyun, S. (2018). What influences water conservation and towel reuse practices of hotel guests? Tourism Management, 64(2), 87–97. https://doi.org/10.1016/j.tourman.2017.08.005
  • Hu, X., Lovelock, B., Ying, T., & Mager, S. (2019). Stakeholder collaboration on policymaking for sustainable water management in Singapore’s hotel sector: A network analysis. Sustainability, 11(8), 2360. https://doi.org/10.3390/su11082360.
  • Ioannides, D., & Gyimóthy, S. (2020). The COVID-19 crisis as an opportunity for escaping the unsustainable global tourism path. Tourism Geographies, 22(3), 624–632. https://doi.org/10.1080/14616688.2020.1763445
  • Isaac, R., & Abuaita, W. (2021). Can you imagine Bethlehem without tourism: The impacts of COVID-19 on Bethlehem, palestine. Current Issues in Tourism, 24(24), 3535–3551. https://doi.org/10.1080/13683500.2021.1883559
  • Jayawardena, C., Pollard, A., Chort, V., Choi, C., & Kibicho, W. (2013). Trends and sustainability in the Canadian tourism and hospitality industry. Worldwide Hospitality and Tourism Themes, 5(2), 132–150. https://doi.org/10.1108/17554211311314164
  • Jiang, Y., & Wen, J. (2020). Effects of COVID-19 on hotel marketing and management: A perspective article. International Journal of Contemporary Hospitality Management, 32(8), 2563–2573. https://doi.org/10.1108/IJCHM-03-2020-0237
  • Jones, P., & Comfort, D. (2020). The COVID-19 crisis and sustainability in the hospitality industry. International Journal of Contemporary Hospitality Management, 32(10), 3037–3050. https://doi.org/10.1108/IJCHM-04-2020-0357
  • Kamata, H. (2022). Tourist destination residents’ attitudes towards tourism during and after the COVID-19 pandemic. Current Issues in Tourism, 25(1), 134–149. https://doi.org/10.1080/13683500.2021.1881452
  • Kang, K., Stein, L., Yoonjoung, C., & Lee, H. (2012). Consumers’ willingness to pay for green initiatives of the hotel industry. International Journal of Hospitality Management, 31(2), 564–572. https://doi.org/10.1016/j.ijhm.2011.08.001
  • Kim, Y., Barber, N., & Dae-Kwan, K. (2019). Sustainability research in the hotel industry: Past, present, and future. Journal of Hospitality Marketing & Management, 28(5), 576–620. https://doi.org/10.1080/19368623.2019.1533907
  • Kuščer, K., Eichelberger, S., & Peters, M. (2022). Tourism organizations’ responses to the COVID-19 pandemic: An investigation of the lockdown period. Current Issues in Tourism, 25(2), 247–260. https://doi.org/10.1080/13683500.2021.1928010
  • Law, R., Qi, S., & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31(3), 297–313. https://doi.org/10.1016/j.tourman.2009.11.007
  • Lee, M., Jeong, M., & Lee, J. (2017). Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach. International Journal of Contemporary Hospitality Management, 29(2), 762–783. https://doi.org/10.1108/IJCHM-10-2015-0626
  • Li, L., Gray, D., Lockwood, A., & Buhalis, D. (2013). Learning about managing the business in the hospitality industry. Human Resource Development Quarterly, 24(4), 525–559. https://doi.org/10.1002/hrdq.21171
  • Li, Z., Qingxue, Z., Tingting, H., Yuhong, S., & Zhongyi, H. (2022). COVID-19: Management focus of reopened tourist destinations. Current Issues in Tourism, 25(1), 14–20. https://doi.org/10.1080/13683500.2020.1863926
  • Mao, Y., He, J., Morrison, A., & Coca-Stefaniak, J. (2021). Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: From the perspective of conservation of resources theory. Current Issues in Tourism, 24(19), 2716–2734. https://doi.org/10.1080/13683500.2020.1770706
  • Marasco, A., Marcella, D., Magnotti, F., & Morvillo, A. (2018). Collaborative innovation in tourism and hospitality: A systematic review of the literature. International Journal of Contemporary Hospitality Management, 30(6), 2364–2395. https://doi.org/10.1108/IJCHM-01-2018-0043
  • Martin-Rios, C., & Gössling, S. (2020, March). Sustainable tourism: The 10 most important trends in 2020. Hospitality Insights. https://hospitalityinsights.ehl.edu/sustainable-tourism-trends
  • Martínez-Martínez, A., Cegarra-Navarro, J., Cobo, M., & de Valon, T. (2022, January). Impacts and implications for advancing in environmental knowledge in hospitality industry in COVID society: A bibliometric analysis. Journal of the Knowledge Economy. https://doi.org/10.1007/s13132-022-00910-5
  • Miao, L., & Wei, W. (2016). Consumers’ pro-environmental behavior and its determinants in the lodging segment. Journal of Hospitality & Tourism Research, 40(3), 319–338. https://doi.org/10.1177/1096348013495699
  • Mínguez, R. (2020). Asia-Pacific hotel performance for June 2020. STR Press Release. https://str.com/press-release/str-asia-pacific-hotel-performance-june-2020
  • Modica, P., Levent, A., Farmaki, A., Gursoy, D., & Zenga, M. (2020). Consumer perceptions towards sustainable supply chain practices in the hospitality industry. Current Issues in Tourism, 23(3), 358–375. https://doi.org/10.1080/13683500.2018.1526258
  • Nguyen, D., Fumihiko, I., & Kanako, I. (2017). Public-private collaboration for disaster risk management: A case study of hotels in matsushima. Japan. Tourism Management, 61(8), 129–140. https://doi.org/10.1016/j.tourman.2017.02.003b
  • Ntounis, N., Parker, C., Skinner, H., Steadman, C., & Warnaby, G. (2022). Tourism and hospitality industry resilience during the COVID-19 pandemic: Evidence from England. Current Issues in Tourism, 25(1), 46–59. https://doi.org/10.1080/13683500.2021.1883556
  • Parpairi, K. (2017). Sustainability and energy use in small scale Greek hotels: Energy saving strategies and environmental policies. Procedia Environmental Sciences, 38(12), 169–177. https://doi.org/10.1016/j.proenv.2017.03.099
  • Pato, M., & Duque, A. (2021). Sustainability communication in rural tourism: Website content analysis, in Viseu Dao Lafoes region (Portugal). Sustainability, 13(16), 8849. https://doi.org/10.3390/su13168849
  • Pearson, C., & Clair, J. (1998). Reframing crisis management. The Academy of Management Review, 23(1), 59–76. https://doi.org/10.2307/259099
  • Qian, J., Law, R., & Wei, J. (2019). Knowledge mapping in travel website studies: A scientometric review. Scandinavian Journal of Hospitality and Tourism, 19(2), 192–209. https://doi.org/10.1080/15022250.2018.1526113
  • Quang, T., Tran, T., Tran, V., Nguyen, T., & Nguyen, T. (2022). Is Vietnam ready to welcome tourists back? Assessing COVID-19’s economic impact and the Vietnamese tourism industry’s response to the pandemic. Current Issues in Tourism, 25(1), 115–133. https://doi.org/10.1080/13683500.2020.1860916
  • Ritchie, B., Crotts, J., Zehrer, A., & Volsky, G. (2014). Understanding the effects of a tourism crisis: The impact of the BP oil spill on regional lodging demand. Journal of Travel Research, 53(1), 12–25. https://doi.org/10.1177/0047287513482775
  • Rivera, M. (2020). Hitting the reset button for hospitality research in times of crisis: Covid19 and beyond. International Journal of Hospitality Management, 87(5), 102528. https://doi.org/10.1016/j.ijhm.2020.102528.
  • Simon, E. (2020). Research breaks down COVID-19’s impact on hotels, travel plans, https://www.hotelmanagement.net/own/studies-break-down-covid-19-s-impact-hotels-travel-plans
  • Som, A., Chai-Aun, O., & Chee-Wooi, H. (2014). Crisis typologies and tourism demand. Anatolia, 25(2), 302–304. https://doi.org/10.1080/13032917.2013.876549
  • Tiong, Y., Sondoh Jr. S., Tanakinjal, G., & Iggau, O. (2021). Cleaner operations in hotels: Recommendation for post-pandemic green recovery. Journal of Cleaner Production, 283(2021), 124621. https://doi.org/10.1016/j.jclepro.2020.124621.
  • Tyrrell, T., Paris, C., & Biaett, V. (2013). A quantified triple bottom line for tourism: Experimental results. Journal of Travel Research, 52(3), 279–293. https://doi.org/10.1177/0047287512465963
  • Vasilakakis, K., & Sdrali, D. (2022). Supplier selection criteria in the Greek hotel food and beverage divisions. Journal of Hospitality and Tourism Insights. https://doi.org/10.1108/JHTI-07-2021-0169
  • Wong, E., Leung, R., & Law, R. (2020). Significance of the dimensions and attributes of hotel mobile website from the perceptions of users. International Journal of Hospitality & Tourism Administration, 21(1), 15–37. https://doi.org/10.1080/15256480.2018.1429338
  • Yoon, H., Sauri, D., & Antonio, R. (2022). The water-energy nexus in hotels and recreational activities of a mass tourism resort: The case of Benidorm. Current Issues in Tourism, 25(4), 592–610. https://doi.org/10.1080/13683500.2021.1893283
  • Zhan, L., Zeng, X., Morrison, A., Liang, H., & Andres Coca-Stefaniak, J. (2022). A risk perception scale for travel to a crisis epicentre: Visiting Wuhan after COVID-19. Current Issues in Tourism, 25(1), 150–167. https://doi.org/10.1080/13683500.2020.1857712
  • Zhong, L., Sun, S., Law, R., & Xiaonan, L. (2021). Tourism crisis management: Evidence from COVID-19. Current Issues in Tourism, 24(19), 2671–2682. https://doi.org/10.1080/13683500.2021.1901866
  • Zutshi, A., & Creed, A. (2018). Declaring talloires: Profile of sustainability communications in Australian signatory universities. Journal of Cleaner Production, 187, 687–698. https://doi.org/10.1016/j.jclepro.2018.03.225

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.