LGBT Tourism in South Africa: the influence of customer value on behavioural intention

References

• Abubakar, A. M., Ilkan, M., Al-Tal, R. M., & Eluwole, K. K. (2017). eWOM, revisit intention, destination trust and gender. Journal of Hospitality and Tourism Management, 31, 220–227. https://doi.org/10.1016/j.jhtm.2016.12.005
   Web of Science ®Google Scholar
• Amoah, F., Radder, L., & van Eyk, M. (2016). Perceived experience value, satisfaction and behavioural intentions: A guesthouse experience. African Journal of Economic and Management Studies, 7(3), 419–433. https://doi.org/10.1108/AJEMS-10-2015-0121
   Web of Science ®Google Scholar
• Badgett, M. L. (1997). Beyond biased samples: Challenging the myths on the economic status of lesbians and gay men. Homo Economics: Capitalism, Community, and Lesbian and gay Life, 1(1), 65–71.
   Google Scholar
• Bailey, E. G. (2021). Is Gay tourism more than tourism? A case study of puerto vallarta, MX. Humanity & Society, (1), 1–17. https://doi.org/10.1177/01605976211014013
   Google Scholar
• Berezan, O., Raab, C., Krishen, A. S., & Love, C. (2015). Loyalty runs deeper than thread count: An exploratory study of gay guest preferences and hotelier perceptions. Journal of Travel & Tourism Marketing, 32(8), 1034–1050. https://doi.org/10.1080/10548408.2014.958209
   Web of Science ®Google Scholar
• Caber, M., Albayrak, T., & Crawford, D. (2020). Perceived value and its impact on travel outcomes in youth tourism. Journal of Outdoor Recreation and Tourism, 31, 1–10. https://doi.org/10.1016/j.jort.2020.100327
   Google Scholar
• Çelik, S., & Dedeoğlu, B. B. (2019). Psychological factors affecting the behavioral intention of the tourist visiting southeastern anatolia. Journal of Hospitality and Tourism Insights, 2(4), 425–450. https://doi.org/10.1108/JHTI-01-2019-0005
   Web of Science ®Google Scholar
• Chan, W.-C., Wan Ibrahim, W. H., Lo, M.-C., Mohamad, A. A., Ramayah, T., & Chin, C.-H. (2021). Controllable drivers that influence tourists’ satisfaction and revisit intention to semenggoh nature reserve: The moderating impact of destination image. Journal of Ecotourism, 1(1), 1–19. https://doi.org/10.1080/14724049.2021.1925288
   Google Scholar
• Chen, H., Li, X., Chiu, T.-S., & Chen, F. (2021). The impact of perceived justice on behavioral intentions of cantonese Yum Cha consumers: The mediation role of psychological contract violation. Journal of Hospitality and Tourism Management, 49, 178–188. https://doi.org/10.1016/j.jhtm.2021.09.009
   Google Scholar
• Chen, P.-T., & Hu, H.-H. (2010). The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry. International Journal of Hospitality Management, 29(3), 405–412. https://doi.org/10.1016/j.ijhm.2009.09.006
   Web of Science ®Google Scholar
• Chen, Y. M., Liu, H. H., & Chiu, Y. C. (2017). Customer benefits and value creation in streaming services marketing: A managerial cognitive capability approach. Psychology & Marketing, 34(12), 1101–1108. https://doi.org/10.1002/mar.21050
   Web of Science ®Google Scholar
• Chuang, Y.-F., & Tai, Y.-F. (2016). Research on customer switching behavior in the service industry. Management Research Review, 39(8), 925–939. https://doi.org/10.1108/MRR-01-2015-0022
   Web of Science ®Google Scholar
• Dasgupta, M., & Prashar, A. (2020). Does parental co-creation impacts perceived value? A mixed-method study in Indian elementary educational innovations. Vision: The Journal of Business Perspective, 24(1), 90–100. https://doi.org/10.1177/0972262919858268
   Google Scholar
• Dlomo, N. C., & Ezeuduji, I. O. (2020). Local residents’ assessment of South Africa as a domestic Leisure travel destination. AfricaN Journal of Hospitality, Tourism and Leisure, 9(3), 335–348. https://doi.org/10.46222/ajhtl.19770720-22
   Google Scholar
• Drydakis, N. (2022). Sexual orientation and earnings: A meta-analysis 2012–2020. Journal of Population Economics, 35(2), 409–440. https://doi.org/10.1007/s00148-021-00862-1
   Web of Science ®Google Scholar
• El-Adly, M. I., & Eid, R. (2016). An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context. Journal of Retailing and Consumer Services, 31, 217–227. https://doi.org/10.1016/j.jretconser.2016.04.002
   Web of Science ®Google Scholar
• Ersoy, G. K., Ozer, S. U., & Tuzunkan, D. (2012). Gay men and tourism: Gay men's tourism perspectives and expectations. Procedia - Social and Behavioral Sciences, 41, 394–401. https://doi.org/10.1016/j.sbspro.2012.04.046
   Google Scholar
• Fu, H.-P., Chang, T.-H., Hsu, K.-Y., & Chen, P.-S. (2016). A study on factors that increase customer value when conducting television shopping. International Journal of Business and Systems Research, 10(2-4), 403–419. https://doi.org/10.1504/IJBSR.2016.075735
   Google Scholar
• Fu, X. (2019). Existential authenticity and destination loyalty: Evidence from heritage tourists. Journal of Destination Marketing & Management, 12, 84–94. https://doi.org/10.1016/j.jdmm.2019.03.008
   Web of Science ®Google Scholar
• George, R. (2017). Responsible tourism as a strategic marketing tool for improving the negative image of South Africa. Worldwide Hospitality and Tourism Themes, 9(5), 543–554. https://doi.org/10.1108/WHATT-07-2017-0031
   Web of Science ®Google Scholar
• Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
   Web of Science ®Google Scholar
• Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
   Web of Science ®Google Scholar
• Hartal, G., & Sasson-Levy, O. (2021). The progressive orient: Gay tourism to Tel aviv and Israeli ethnicities. Environment and Planning C: Politics and Space, 39(1), 11–29. https://doi.org/10.1177/2399654419862819
   Web of Science ®Google Scholar
• Hasan, M. K., Abdullah, S. K., Lew, T. Y., & Islam, M. F. (2019). Determining factors of tourists’ loyalty to beach tourism destinations: A structural model. Asia Pacific Journal of Marketing and Logistics, 32(1), 169–187. https://doi.org/10.1108/APJML-08-2018-0334
   Web of Science ®Google Scholar
• Hattingh, C., & Spencer, J. P. (2017). Salient factors influencing gay travellers’ holiday motivations: A push-pull approach. African Journal of Hospitality, Tourism and Leisure, 6(4), 1–26.
   Google Scholar
• Hattingh, C., & Spencer, J. P. (2020). Homosexual not homogeneous: A motivation-based typology of gay leisure travelers holidaying in Cape Town, South Africa. Journal of Homosexuality, 67(6), 768–792. https://doi.org/10.1080/00918369.2018.1555393
   PubMed Web of Science ®Google Scholar
• Holbrook, M. B. (1999). Consumer Value: A Framework for Analysis and Research, 12(3), 1–28.
   Google Scholar
• Jalil, N. A. A., Fikry, A., & Zainuddin, A. (2016). The impact of store atmospherics, perceived value, and customer satisfaction on behavioural intention. Procedia Economics and Finance, 37, 538–544. https://doi.org/10.1016/S2212-5671(16)30162-9
   Google Scholar
• Jamrozy, U., & Lawonk, K. (2017). The multiple dimensions of consumption values in ecotourism. International Journal of Culture, Tourism and Hospitality Research, 11(1), 18–34. https://doi.org/10.1108/IJCTHR-09-2015-0114
   Web of Science ®Google Scholar
• Keshavarz, Y., & Jamshidi, D. (2018). Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty. International Journal of Tourism Cities, 4(2), 220–244. https://doi.org/10.1108/IJTC-09-2017-0044
   Web of Science ®Google Scholar
• Kia, H., Robinson, M., MacKay, J., & Ross, L. E. (2021). Poverty in lesbian, gay, bisexual, transgender, queer, two-spirit, and other sexual and gender minority (LGBTQ2S+) communities in Canada: Implications for social work practice. Research on Social Work Practice, 31(6), 584–598. https://doi.org/10.1177/1049731521996814
   PubMed Web of Science ®Google Scholar
• Kruger, M., & Saayman, M. (2017). Segmenting beyond behavioural intentions: Fine tuning music festival visitors’ music appreciation. International Journal of Event and Festival Management, 8(2), 204–223. https://doi.org/10.1108/IJEFM-09-2016-0064
   Web of Science ®Google Scholar
• Lekhuleni, J. D. (2016). The constitutionality of the Civil Union Act 17 of 2006. University of Pretoria.
   Google Scholar
• Lien, C.-H., Wu, J.-J., Hsu, M. K., & Wang, S. W. (2018). Positive moods and word-of-mouth in the banking industry: A moderated mediation model of perceived value and relational benefits. International Journal of Bank Marketing, 36(4), 764–783. https://doi.org/10.1108/IJBM-05-2017-0097
   Web of Science ®Google Scholar
• Lin, N., & Roberts, K. R. (2020). Using the theory of planned behavior to predict food safety behavioral intention: A systematic review and meta-analysis. International Journal of Hospitality Management, 90(9), 1–10. https://doi.org/10.1016/j.ijhm.2020.102612
   Google Scholar
• Loureiro, S. M. C. (2014). The role of the rural tourism experience economy in place attachment and behavioral intentions. International Journal of Hospitality Management, 40, 1–9. https://doi.org/10.1016/j.ijhm.2014.02.010
   Web of Science ®Google Scholar
• Lubowiecki-Vikuk, A. P., & Borzyszkowski, J. (2016). Tourist activity of LGBT in European post-communist states: The case of Poland. Economics & Sociology, 9(1), 192–208. https://doi.org/10.14254/2071-789X.2016/9-1/13
   Google Scholar
• Makanyeza, C., Macheyo, R., & du Toit, F. (2016). Perceived product necessity, perceived value, customer satisfaction and affective attitude: An integrative model. Journal of African Business, 17(1), 69–86. https://doi.org/10.1080/15228916.2016.1112709
   Web of Science ®Google Scholar
• Mashabane, B., & Henderson, N. (2020). Ulwaluko:‘rights’ of passage of gay men in South Africa. Journal of GLBT Family Studies, 16(2), 163–175. https://doi.org/10.1080/1550428X.2020.1739487
   Web of Science ®Google Scholar
• Mohamad, N., Palan, S., Roslan, D., & Nasron, M. A. (2021). Predictors of behavioral intention among tourist: The case of revisiting street food spots in penang, Malaysia. Journal of Foodservice Business Research, 16(8), 1–23. https://doi.org/10.1080/15378020.2021.1964418
   Google Scholar
• Ortiz, J., Chiu, T.-S., Wen-Hai, C., & Hsu, C.-W. (2017). Perceived justice, emotions, and behavioral intentions in the Taiwanese food and beverage industry. International Journal of Conflict Management, 28(4), 437–463. https://doi.org/10.1108/IJCMA-10-2016-0084
   Web of Science ®Google Scholar
• Pathumporn, J., Kotchare, T., & Esichaikul, R. (2020). Guidelines for development of tourism components to promote phuket as a destination for foreign gay tourists. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(12), 1438–1453.
   Google Scholar
• Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119–134. https://doi.org/10.1080/00222216.2002.11949965
   Web of Science ®Google Scholar
• Phau, I., Quintal, V., & Shanka, T. (2014). Examining a consumption values theory approach of young tourists toward destination choice intentions. International Journal of Culture, Tourism and Hospitality Research, 8(2), 125–139. https://doi.org/10.1108/IJCTHR-12-2012-0090
   Google Scholar
• Poon, W. C., & Koay, K. Y. (2021). Hong Kong protests and tourism: Modelling tourist trust on revisit intention. Journal of Vacation Marketing, 27(2), 217–234. https://doi.org/10.1177/1356766720987881
   Web of Science ®Google Scholar
• Rahman, T., Noh, M., Kim, Y. S., & Lee, C. K. (2021). Effect of word of mouth on m-payment service adoption: A developing country case study. Information Development, 3(11), 1–18. https://doi.org/10.1177/0266666921999702
   Google Scholar
• Ram, Y., Kama, A., Mizrachi, I., & Hall, C. M. (2019). The benefits of an LGBT-inclusive tourist destination. Journal of Destination Marketing & Management, 14(12), 1–8. https://doi.org/10.1016/j.jdmm.2019.100374
   Google Scholar
• Rasoolimanesh, S. M., Iranmanesh, M., Amin, M., Hussain, K., Jaafar, M., & Ataeishad, H. (2020). Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran. International Journal of Contemporary Hospitality Management, 32(9), 2857–2880. https://doi.org/10.1108/IJCHM-03-2020-0193
   Web of Science ®Google Scholar
• Raza, M. A., Siddiquei, A. N., Awan, H. M., & Bukhari, K. (2012). Relationship between service quality, perceived value, satisfaction and revisit intention in hotel industry. Interdisciplinary Journal of Contemporary Research in Business, 4(8), 788–805.
   Google Scholar
• Realino, D., & Moko, W. (2021). The Effect of customer experiential quality on revisit intention with positive emotion and perceived value as mediation variables. The International Journal of Social Sciences World, 3(1), 245–258.
   Google Scholar
• Repo, R. (2021). Developing new virtual tourism experience based on customer value: Case Experience Kalevala. Itä-Suomen yliopisto.
   Google Scholar
• Ringle, C. M., Wende, S., & Becker, J.-M. (2015). SmartPLS 3. SmartPLS GmbH, boenningstedt. Journal of Service Science and Management, 10(3), 32–49. http://www.smartpls.com
   Google Scholar
• Rintamäki, T., & Kirves, K. (2017). From perceptions to propositions: Profiling customer value across retail contexts. Journal of Retailing and Consumer Services, 37, 159–167. https://doi.org/10.1016/j.jretconser.2016.07.016
   Web of Science ®Google Scholar
• Ro, H., Olson, E. D., & Choi, Y. (2017). An exploratory study of gay travelers: Socio-demographic analysis. Tourism Review, 72(1), 15–27. https://doi.org/10.1108/TR-05-2016-0011
   Web of Science ®Google Scholar
• Rossetto, T. (2012). Embodying the map: Tourism practices in Berlin. Tourist Studies, 12(1), 28–51. https://doi.org/10.1177/1468797612444192
   Web of Science ®Google Scholar
• Rousta, A., & Jamshidi, D. (2020). Food tourism value: Investigating the factors that influence tourists to revisit. Journal of Vacation Marketing, 26(1), 73–95. https://doi.org/10.1177/1356766719858649
   Web of Science ®Google Scholar
• Rusmahafi, F. A., & Wulandari, R. (2020). The Effect of brand image, service quality, and customer value on customer satisfaction. International Review of Management and Marketing, 10(4), 68–77. https://doi.org/10.32479/irmm.9939
   Google Scholar
• Sánchez-Fernández, R., Iniesta-Bonillo, MÁ, & Holbrook, M. B. (2009). The conceptualisation and measurement of consumer value in services. International Journal of Market Research, 51(1), 1–17. https://doi.org/10.1177/147078530905100108
   Web of Science ®Google Scholar
• Schänzel, H. A., & Yeoman, I. (2015). Trends in family tourism. Journal of Tourism Futures, 1(2), 141–147. https://doi.org/10.1108/JTF-12-2014-0006
   Web of Science ®Google Scholar
• Shanka, T., & Phau, I. (2008). Tourism destination attributes: What the non-visitors say–higher education students’ perceptions. Asia Pacific Journal of Tourism Research, 13(1), 81–94. https://doi.org/10.1080/10941660701883383
   Google Scholar
• Shaw, N., & Sergueeva, K. (2019). The non-monetary benefits of mobile commerce: Extending UTAUT2 with perceived value. International Journal of Information Management, 45, 44–55. https://doi.org/10.1016/j.ijinfomgt.2018.10.024
   Web of Science ®Google Scholar
• Shen, Y. S. (2016). Perceived value in tourism experience. 1–12.
   Google Scholar
• Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170. https://doi.org/10.1016/0148-2963(91)90050-8
   Web of Science ®Google Scholar
• Shmueli, G., Sarstedt, M., Hair, J. F., Cheah, J.-H., Ting, H., Vaithilingam, S., & Ringle, C. M. (2019). Predictive model assessment in PLS-SEM: Guidelines for using PLSpredict. European Journal of Marketing, 53(11), 2322–2347. https://doi.org/10.1108/EJM-02-2019-0189
   Web of Science ®Google Scholar
• Smith, J. B., & Colgate, M. (2007). Customer value creation: A practical framework. Journal of Marketing Theory and Practice, 15(1), 7–23. https://doi.org/10.2753/MTP1069-6679150101
   Google Scholar
• Southall, C., & Fallon, P. (2011). 16 LGBT tourism. CAB International.
   Google Scholar
• Strydom, E., Petzer, D. J., & De Meyer, C. (2015). A multidimensional customer value model for the high fashion retail industry. The Retail and Marketing Review, 11(2), 111–131. https://handle.net/10520/EJC181700
   Google Scholar
• Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203–220. https://doi.org/10.1016/S0022-4359(01)00041-0
   Web of Science ®Google Scholar
• Taheri, B., Chalmers, D., Wilson, J., & Arshed, N. (2021). Would you really recommend it? Antecedents of Word-of-Mouth in Medical Tourism. Tourism Management, 83(12), 1–18. https://doi.org/10.1016/j.tourman.2020.104209
   Google Scholar
• Tsai, H., Yeung, S., & Yim, P. H. (2011). Hotel selection criteria used by mainland Chinese and foreign individual travelers to Hong Kong. International Journal of Hospitality & Tourism Administration, 12(3), 252–267. https://doi.org/10.1080/15256480.2011.590738
   Google Scholar
• Usai, R., Cai, W., & Wassler, P. (2020). A queer perspective on heteronormativity for LGBT travelers. Journal of Travel Research, 61(1), 3–15. https://doi.org/10.1177/0047287520967763
   Web of Science ®Google Scholar
• Vakulenko, Y., Oghazi, P., & Hellström, D. (2019). Innovative framework for self-service kiosks: Integrating customer value knowledge. Journal of Innovation & Knowledge, 4(4), 262–268. https://doi.org/10.1016/j.jik.2019.06.001
   Web of Science ®Google Scholar
• Van Vuuren, C., & Slabbert, E. (2012). Travel motivations and behaviour of tourists to a South African resort. Tourism & Management Studies, 17(4), 295–304.
   Google Scholar
• Vorobjovas-Pinta, O. (2017). Gay neo-tribes: An exploration of space and travel behaviour. University of Tasmania.
   Google Scholar
• Waheed, N., & Hassan, Z. (2016). Influence of customer perceived value on tourist satisfaction and revisit intention: A study on guesthouses in Maldives. International Journal of Accounting, Business and Management, 4(1), 101–123. https://doi.org/10.24924/IJABM/2016.04/V4.ISS1/98.119
   Google Scholar
• Weinstein, A. (2020). Creating superior customer value in the now economy. Journal of Creating Value, 6(1), 20–33. https://doi.org/10.1177/2394964319898962
   Google Scholar
• Williams, P., & Soutar, G. N. (2009). Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research, 36(3), 413–438. https://doi.org/10.1016/j.annals.2009.02.002
   Web of Science ®Google Scholar
• Wu, Y.-L., & Li, E. Y. (2018). Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective. Internet Research, 28(1), 74–104. https://doi.org/10.1108/IntR-08-2016-0250
   Web of Science ®Google Scholar
• Yeh, L. (2016). Pink Capitalism: Perspectives and implications for cultural management http://www.ub.edu/cultural/wp-content/uploads/2018/03/Ensayo-personal_Prospectiva-ii_Lorenzo_JunzuanYe.pdf
   Google Scholar
• Yi, S., Day, J., & Cai, L. A. (2014). Exploring tourist perceived value: An investigation of Asian cruise tourists’ travel experience. Journal of Quality Assurance in Hospitality & Tourism, 15(1), 63–77. https://doi.org/10.1080/1528008X.2014.855530
   Google Scholar
• Zauner, A., Koller, M., & Hatak, I. (2015). Customer perceived value—conceptualization and avenues for future research. Cogent Psychology, 2(1), 1–18. https://doi.org/10.1080/23311908.2015.1061782
   Google Scholar