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Current Issues in Tourism Volume 26, 2023 - Issue 23
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Research Letters

The influence of the Covid-19 pandemic on guests’ evaluations of hotel services

Mariet Raedtsa University of Antwerp, Faculty of Arts, Department of Linguistics, Antwerpen, BelgiumCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0003-3826-8339
ORCID Icon,
Irene Roozenb KU Leuven, Faculty of Economics and Business, Department of Marketing, Brussel, BelgiumORCID Iconhttps://orcid.org/0000-0002-5152-7334
ORCID Icon &
Caroline Dotheea University of Antwerp, Faculty of Arts, Department of Linguistics, Antwerpen, Belgium
Pages 3751-3756 | Received 27 Jul 2021, Accepted 16 Dec 2022, Published online: 11 Jan 2023

References

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  • Bonfanti, A., Vigolo, V., & Yfantidou, G. (2021). The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective. International Journal of Hospitality Management, 94, 102871. https://doi.org/10.1016/j.ijhm.2021.102871
  • Cetin, G. (2020). Impact of Covid – 19 on tourism industry. Journal of Tourismology, 6(1), 1–3. https://iupress.istanbul.edu.tr/en/journal/jt/issue/year2020-vol6-issue1-re
  • Chan, I., Ma, J., Ye, H., & Law, R. (2021). A comparison of hotel guest experience before and during pandemic: Evidence from online reviews. In W. Wörndl, C. Koo, & J. L. Stienmetz (Eds.), Information and communication technologies in tourism 2021 (pp. 549–555). Springer International Publishing. https://doi.org/10.1007/978-3-030-65785-7_52
  • Hu, F., Teichert, F., Deng, S., Liu, Y., & Zhou, G. (2021). Dealing with pandemics: An investigation of the effects of COVID-19 on customers’ evaluations of hospitality services. Tourism Management, 85, 104320. https://doi.org/10.1016/j.tourman.2021.104320
  • Moya Caldéron, M., Chavarría Esquivel, K., Arrieta García, M., & Lozano, C. (2022). Tourist behaviour and dynamics of domestic tourism in times of COVID-19. Current Issues in Tourism, 25(14), 2207–2211. https://doi.org/10.1080/13683500.2021.1947993
  • Nilashi, M., Abumalloh, R., Alghamdi, A., Minaei-Bidgoli, B., Alsulami, A., Thanoon, M., Asadi, S., & Samad, S. (2021). What is the impact of service quality on customers’ satisfaction during COVID-19 outbreak? New findings from online reviews analysis. Telematics and Informatics, 61, 101693. https://doi.org/10.1016/j.tele.2021.101693
  • Sivesan, S. (2020). Beyond collapse: The message of COVID-19 to the Sri Lankan tourism industry. Journal of Tourismology, 6(2), 147-153. https://doi.org/10.26650/jot.2020.6.2.0007

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