1,717
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Emerging opportunities for relationship-based social work? Finnish social workers’ reflections on utilising digital environments during two phases of the COVID-19 pandemic

Mahdollisuuksien avautuminen suhdeperusteiselle sosiaalityölle? Suomalaisten sosiaalityöntekijöiden pohdintoja digitaalisten toimintaympäristöjen hyödyntämisestä kahtena ajankohtana COVID-19 pandemian aikana

, , , , &

References

  • Banks, S., Tian, C., De Jonge, E., Shears, J., Shum, M., Sobočan, A. M., Strom, K., Truell, R., Úriz, M. J., & Weinberg, M. (2020). Practising ethically during COVID-19: Social work challenges and responses. International Social Work, 63(5), 569–583. https://doi.org/10.1177/0020872820949614
  • Beresford, P., Croft, S., & Adshead, L. (2008). “We don’t see her as a social worker”: A service user case study of the importance of the social worker’s relationship and humanity. British Journal of Social Work, 38(7), 1388–1407. https://doi.org/10.1093/bjsw/bcm043
  • Boddy, J., & Dominelli, L. (2017). Social media and social work: The challenges of new ethical space. Australian Social Work, 70(2), 172–184. https://doi.org/10.1080/0312407X.2016.1224907
  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
  • Byrne, J., & Kirwan, G. (2019). Relationship-based social work and electronic communication technologies: Anticipation, adaptation and achievement. Journal of Social Work Practice, 33(2), 217–232. https://doi.org/10.1080/02650533.2019.1604499
  • Clarke, V., & Braun, V. (2017). Thematic analysis. The Journal of Positive Psychology, 12(3), 297–298. https://doi.org/10.1080/17439760.2016.1262613
  • Domrzalski, R. (2010). Suffering, relatedness and transformation: Levinas and relational psychodynamic theory. Advocates’ Forum, 23–34.
  • Ferguson, H., Kelly, L., & Pink, S. (2022). Social work and child protection for a post-pandemic world: The re-making of practice during COVID-19 and its renewal beyond it. Journal of Social Work Practice, 36(1), 5–24. https://doi.org/10.1080/02650533.2021.1922368
  • Fiorentino, V., Romakkaniemi, M., Harrikari, T., Saraniemi, S., & Tiitinen, L. (2022). Towards digitally mediated social work: The impact of the COVID-19 pandemic on encountering clients in social work. Qualitative Social Work. Advance online publication. https://doi.org/10.1177/14733250221075603
  • Goldkind, L., Wolf, L., & Freddolino, P. P. (2019). Digital social work: Tools for practice with individuals, organizations, and communities. Oxford University Press.
  • Granholm, C. (2016). Social work in digital transfer: Blending services for next generation. Faculty of Social Sciences, Department of Social Studies.
  • Hall, C., Juhila, K., Matarese, M., & Van Nijnatten, C. (eds.). (2014). Analysing social work communication: Discourse in practice. Routledge.
  • Hall, C., Kurri, K., Partanen, T., Juhila, K., Parton, N., Pösö, T., & Wahlströn, J. (eds.). (2003). Constructing clienthood in social work and human services: Interaction, identities and practices. Jessica Kingsley Publishers.
  • Harrikari, T., Romakkaniemi, M., Tiitinen, L., & Ovaskainen, S. (2021). Pandemic and social work: Exploring Finnish social workers’ experiences through a SWOT analysis. The British Journal of Social Work, 51(5), 1644–1662. https://doi.org/10.1093/bjsw/bcab052
  • Hingley-Jones, H., & Ruch, G. (2016). “Stumbling through?” relationship-based social work practice in austere times. Journal of Social Work Practice, 30(3), 235–248. https://doi.org/10.1080/02650533.2016.1215975
  • Howe, D. (1998). Relationship-based thinking and acting in social work. Journal of Social Work Practice, 12(1), 45–56. https://doi.org/10.1080/02650539808415131
  • Howe, D. (2018). Foreword. In G. Ruch, D. Turney, & A. Ward (Eds.), Relationship-based social work: Getting to the heart of practice (2nd ed., pp. 7–9). Jessica Kinsley Publishers.
  • Järveläinen, E., Rantanen, T., & Toikko, T. (2021). Meanings of a client-employee relationship in social work: Client’s perspectives on desisting from crime. Nordic Social Work Research. https://doi.org/10.1080/2156857X.2021.1981984
  • LaMendola, W. (2010). Social work and social presence in an online world. Journal of Technology in Human Services, 28(1‒2), 108–119. https://doi.org/10.1080/15228831003759562
  • Levinas, E. (1995). Ethics and infinity: Conversations with Philippe Nemo. Duquesne University Press.
  • Manthorpe, J., Harris, J., Burridge, S., Fuller, J., Martineau, S., Ornelas, B., Tinelli, M., & Cornes, M. (2021). Social work practice with adults under rising second wave of COVID-19 in England: Frontline experiences and the use of professional judgement. British Journal of Social Work, 51(5), 1879–1896. https://doi.org/10.1093/bjsw/bcab080
  • Mishna, F., Bogo, M., Root, J., Sawyer, J.-L., & Khoyry-Kassabri, M. (2012). “It just crept in”: The digital age and implications for social work practice. Clinical Social Work Journal, 40(3), 277–286. https://doi.org/10.1007/s10615-012-0383-4
  • Mishna, F., Milne, E., Bogo, M., & Pereira, L. F. (2021). Responding to COVID-19: New trends in social workers’ use of information and communication technology. Clinical Social Work Journal, 49(4), 484–494. https://doi.org/10.1007/s10615-020-00780-x
  • Murphy, D., Duggan, M., & Stephen, J. (2013). Relationship-based social work and its compatibility with the person-centred approach: Principled versus instrumental perspectives. British Journal of Social Work, 43(4), 703–719. https://doi.org/10.1093/bjsw/bcs003
  • Nordesjö, K., Scaramuzzino, G., & Ulmestig, R. (2022). The social worker-client relationship in the digital era: A configurative literature review. European Journal of Social Work, 25(2), 303–315. https://doi.org/10.1080/13691457.2021.1964445
  • Parton, N., & O’Byrne, P. (2000). Constructive social work: Towards a new practice. Palgrave.
  • Pascoe, K. M. (2022). Remote service delivery during the COVID-19 pandemic: Questioning the impact of technology on relationship-based social work practice. British Journal of Social Work, 52(6), 3268–3287. https://doi.org/10.1093/bjsw/bcab242
  • Pink, S., Ferguson, H., & Kelly, L. (2022). Digital social work: Conceptualising a hybrid anticipatory practice. Qualitative Social Work, 21(2), 413–430. https://doi.org/10.1177/14733250211003647
  • Pyykönen, A.-M., Lammintakanen, J., & Pehkonen, A. (2022). Syrjiikö digitalisointi ihmisiä sosiaalipalveluissa? [Does digitalisation discriminate people in social services?] (Kunnallisalan kehittämissäätiön julkaisu 50). Kunnallisalan Kehittämissäätiö.
  • Rollins, W. (2020). Social worker-client relationships: Social workers perspectives. Australian Social Work, 73(4), 395–407. https://doi.org/10.1080/0312407X.2019.1669687
  • Ross, A. M., Schneider, S., Muneton-Castano, Y. F., Caldas, A. S., & Boskey, E. R. (2021). “You never stop being a social worker”: experiences of pediatric hospital social workers during the acute phase of the COVID-19 pandemic. Social Work in Health Care, 60(1), 8–29. https://doi.org/10.1080/00981389.2021.1885565
  • Ruch, G. (2005). Relationship-based practice and reflective practice: Holistic approaches to contemporary child care social work. Child and Family Social Work, 10(2), 111–123. https://doi.org/10.1111/j.1365-2206.2005.00359.x
  • Ruch, G. (2018). Theoretical frameworks informing relationship-based practice. In G. Ruch, D. Turney, & A. Ward (Eds.), Relationship-based social work: Getting to the heart of practice (2nd ed., pp. 37–54). Jessica Kinsley Publishers.
  • Simpson, J. E. (2017). Staying in touch in the digital era: New social work practice. Journal of Technology in Human Services, 35(1), 86–98. https://doi.org/10.1080/15228835.2017.1277908
  • Steiner, O. (2021). Social work in digital era: Theoretical, ethical and practical considerations. British Journal of Social Work, 51(8), 3358–3374. https://doi.org/10.1093/bjsw/bcaa160
  • TENK. (2019). The ethical principles of research with human participants and ethical review in the human sciences in Finland: Finnish national board on research integrity TENK guidelines 2019 (Finnish National Board on Research Integrity TENK publications 3/2019). https://tenk.fi/sites/default/files/2021-01/Ethical_review_in_human_sciences_2020.pdf.
  • Trevithick, P. (2003). Effective relationship-based practice: A theoretical exploration. Journal of Social Work Practice, 17(2), 163–176. https://doi.org/10.1080/026505302000145699
  • van de Luitgaarden, G., & van der Tier, M. (2018). Establishing working relationships in online social work. Journal of Social Work, 18(3), 307–325. https://doi.org/10.1177/1468017316654347
  • Vornanen, R., & Pölkki, P. (2018). Reciprocity and relationship-based approach in child welfare. In M. Törrönen, C. Munn-Giddings, & L. Tarkiainen (Eds.), Reciprocal relationships and well-being (pp. 109–125). Routledge.
  • Ward, A., Ruch, G., & Turney, D. (2018). Introduction. In G. Ruch, D. Turney, & A. Ward (Eds.), Relationship-based social work: Getting to the heart of practice (2nd ed., pp. 13–16). Jessica Kinsley Publishers.