References
- Aguiar-Quintana, T., Araujo-Cabrera, Y., & Park, S. (2020). The sequential relationships of hotel employees’ perceived justice, commitment, and organisational citizenship behaviour in a high unemployment context. Tourism Management Perspectives, 35, 100676. https://doi.org/https://doi.org/10.1016/j.tmp.2020.100676
- Aiken, L. S., & West, S. G. (1991). Multiple regression: testing and interpreting interactions. Sage.
- Allen, T. D. (2006). Rewarding good citizens: The relationship between citizenship behaviour, gender, and organisational rewards. Journal of Applied Social Psychology, 36(1), 120–143. https://doi.org/https://doi.org/10.1111/j.0021-9029.2006.00006.x
- Bandura, A. (1977). Social learning theory. Prentice-hall.
- Chen, Z., Zhu, J., & Zhou, M. (2015). How does a servant leader fuel the service fire? A multilevel model of servant leadership, individual self-identity, group competition climate, and customer service performance. The Journal of Applied Psychology, 100, 511–521. https://doi.org/https://doi.org/10.1037/a0038036 PMID:25314366
- Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organisations: A meta-analysis. Organisational Behaviour and Human Decision Processes, 86(2), 278–321. https://doi.org/https://doi.org/10.1006/obhd.2001.2958
- Colquitt, J. A. (2001). On the dimensionality of organisational justice: A construct validation of a measure. The Journal of Applied Psychology, 86, 386–400. https://doi.org/https://doi.org/10.1037/0021-9010.86.3.386 PMID:11419799
- Colquitt, J. A., Greenberg, J., & Zapata-Phelan, C. P. (2005). What is organisational justice? A historical overview. Handbook of organisational justice. Mahwah, NJ: Lawrence Erlbaum Associates.
- Dimitriades, Z. S. (2007). The influence of service climate and job involvement on customer-oriented organisational citizenship behaviour in Greek service organisations: A survey. Employee Relations, 29(5), 469–491. https://doi.org/https://doi.org/10.1108/01425450710776290
- Dooley, L. M., Alizadeh, A., Qiu, S., & Wu, H. (2020). Does Servant Leadership Moderate the Relationship between Job Stress and Physical Health? Sustainability (Basel), 12(16): 6591. https://doi.org/https://doi.org/10.3390/su12166591
- Eagly, A. H., & Wood, W. (1991). Explaining sex differences in social behaviour: A meta-analytic perspective. Personality and Social Psychology Bulletin, 17, 306–315. https://doi.org/https://doi.org/10.1177/0146167291173011
- Ehrhart, M. G. (2004). Leadership and procedural justice climate as antecedents of unit-level organisational citizenship behaviour. Personnel Psychology, 57(1), 61–94. https://doi.org/https://doi.org/10.1111/j.1744-6570.2004.tb02484.x
- Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organisational support. The Journal of Applied Psychology, 86, 42–51. https://doi.org/https://doi.org/10.1037/0021-9010.86.1.42 PMID:11302232
- Elche, D., Ruiz-Palomino, P., & Linuesa-Langreo, J. (2020). Servant leadership and organisational citizenship behaviour: The mediating effect of empathy and service climate. International Journal of Contemporary Hospitality Management, 32(6), 2035–2053. https://doi.org/https://doi.org/10.1108/IJCHM-05-2019-0501
- Estiri, M., Amiri, N. S., Khajeheian, D., & Rayej, H. (2018). Leader-member exchange and organisational citizenship behaviour in hospitality industry: A study on effect of gender. Eurasian Business Review, 8(3), 267–284. https://doi.org/https://doi.org/10.1007/s40821-017-0083-7
- Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research: The leadership quarterly yearly review for 2019. The Leadership Quarterly, 30(1), 111–132. https://doi.org/https://doi.org/10.1016/j.leaqua.2018.07.004
- Greenleaf, R. K. (1977). Servant leadership: A journey into the nature of legitimate power and greatness. Paulist Press.
- He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organisation citizenship behaviour and task performance in hospitality: A sequential mediation model. International Journal of Contemporary Hospitality Management, 31(6), 2582–2598. https://doi.org/https://doi.org/10.1108/IJCHM-05-2018-0378
- Ho, J. S. Y., Gaur, S. S., Chew, K. W., & Khan, N. (2017). Gender roles and customer organisational citizenship behaviour in emerging markets. Gender in Management, 32(8), 503–517. https://doi.org/https://doi.org/10.1108/GM-01-2017-0009
- Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis. Journal of Management, 44(2), 501–529. https://doi.org/https://doi.org/10.1177/0149206316665461
- Huang, N., Qiu, S., Yang, S., & Deng, R. (2021). Ethical Leadership and Organisational Citizenship Behaviour: Mediation of Trust and Psychological Well-Being. Psychology Research and Behaviour Management, 14, 655–664. https://doi.org/https://doi.org/10.2147/PRBM.S311856 PMID:34104011
- Kline, R. B. (2016). Principles and practice of structural equation modelling (4th ed.). Guilford Press.
- Kock, N. (2015). Common method bias in PLS-SEM: A full collinearity assessment approach. International Journal of e-Collaboration, 11(4), 1–10. https://doi.org/https://doi.org/10.4018/ijec.2015100101
- Liden, R. C., Wayne, S. J., Meuser, J. D., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: Validation of a short form of the SL-28. The Leadership Quarterly, 26(2), 254–269. https://doi.org/https://doi.org/10.1016/j.leaqua.2014.12.002
- Li, F., Liu, B., Lin, W., Wei, X., & Xu, Z. (2021). How and when servant leadership promotes service innovation: A moderated mediation model. Tourism Management, 86: 104358. doi: https://doi.org/10.1016/j.tourman.2021.104358
- Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161–177. https://doi.org/https://doi.org/10.1016/j.leaqua.2008.01.006
- Ma, E., Wang, D., Wang, L., & Liu, A. (2021). Industry as contexts or theory? A systematic and meta-analysis of status and directions of organisational citizenship behaviours in hospitality. Journal of Hospitality & Tourism Research [Advance online publication]. https://doi.org/https://doi.org/10.1177/10963480211019104
- Olson, E. D., & Ro, H. (2020). Company response to negative online reviews: The effects of procedural justice, interactional justice, and social presence. Cornell Hospitality Quarterly, 61(3), 312–331. doi: https://doi.org/10.1177/1938965519892902
- Organ, D. W. (1988). Organisational citizenship behaviour: The good soldier syndrome. Lexington Books.
- Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organisational citizenship behaviour: Its nature, antecedents, and consequences. Sage Publications.
- Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539–569. https://doi.org/https://doi.org/10.1146/annurev-psych-120710-100452 PMID:21838546
- Preacher, K. J., Curran, P. J., & Bauer, D. J. (2006). Computational tools for probing interaction effects in multiple linear regression, multilevel modelling, and latent curve analysis. Journal of Educational and Behavioural Statistics, 31, 437–448. https://doi.org/https://doi.org/10.3102/10769986031004437
- Qiu, S., Alizadeh, A., Dooley, L., & Zhang, R. (2019). The effects of authentic leadership on trust in leaders, organisational citizenship behaviour and service quality in the Chinese hospitality industry. Journal of Hospitality and Tourism Management, 40, 77–87. https://doi.org/https://doi.org/10.1016/j.jhtm.2019.06.004
- Qiu, S., & Dooley, L. (2019). Servant leadership: Development and validation of a multidimensional measure in the Chinese hospitality industry. Leadership and Organisation Development Journal, 40(2), 193–212. https://doi.org/https://doi.org/10.1108/LODJ-04-2018-0148
- Qiu, S., Dooley, L., & Xie, L. (2020). How servant leadership and self-efficacy interact to affect service quality in the hospitality industry: A polynomial regression with response surface analysis. Tourism Management, 78: 104051. https://doi.org/https://doi.org/10.1016/j.tourman.2019.104051
- Qiu, S., & Dooley, L. (2022). How servant leadership affects organizational citizenship behavior: the mediating roles of perceived procedural justice and trust. Leadership & Organization Development Journal, 43(3), 350–369. doi: https://doi.org/10.1108/LODJ-04-2021-0146
- Raza, J., Liu, Y., Zhang, J., Gul, H., Hassan, Z., & Aboud, K. (2021). How Ethical Leadership Impacts Deviant Normative Conduct? The Role of Trait Affect, Voice Behaviour, and Social Support. Australian Journal of Psychology, 73(2), 200–211. https://doi.org/https://doi.org/10.1080/00049530.2021.1882274
- Saerah, S., Wulandari, A., Palupi, R., & Purnomo, W. (2020). Organisational Citizenship Behaviour (OCB) differences analysis in term of gender, age and working period factors. EurAsian Journal of BioSciences, 14(2), 3823–3825. https://www.proquest.com/openview/48be9432dbab2d35f8fbac7ad61fe162/1?pq-origsite=gscholar&cbl=2042720
- Schyns, B., van Veldhoven, M., & Wood, S. (2009). Organisational climate, relative psychological climate, and job satisfaction: The example of supportive leadership climate. Leadership and Organisation Development Journal, 30(7), 649–663. https://doi.org/https://doi.org/10.1108/01437730910991664
- Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organisational citizenship behaviour: Its nature and antecedents. The Journal of Applied Psychology, 68(4), 653–663. https://doi.org/https://doi.org/10.1037/0021-9010.68.4.653
- Song, Y., Tian, Q. T., & Kwan, H. K. (2021). Servant leadership and employee voice: A moderated mediation. Journal of Managerial Psychology, 37(1), 19-25. https://www.emerald.com/insight/content/doi/https://doi.org/10.1108/JMP-02-2020-0077/full/html
- Su, W., Lin, X., & London, M. (2021). The influence of developmental feedback on voice: The mediating role of organisation-based self-esteem. Journal of Psychology in Africa, 31(1), 19–25. https://doi.org/https://doi.org/10.1080/14330237.2021.1875562
- Thompson, P. S., Bergeron, D. M., & Bolino, M. C. (2020). No obligation? How gender influences the relationship between perceived organisational support and organisational citizenship behaviour. The Journal of Applied Psychology, 105(11), 1338–1350. https://doi.org/https://doi.org/10.1037/apl0000481 PMID:32118460
- Torres, M. S., Jr., Madsen, J., Luo, W., Ji, Y., & Luevanos, E. (2018). Development of a Theoretical Model for Achieving Inclusion in Schools. International Journal of Educational Reform, 27(4), 316–340. https://doi.org/https://doi.org/10.1177/105678791802700401
- Uzonwanne, F. C. (2014). Organisational citizenship behaviour and demographic factors among oil workers in Nigeria. Journal of the Humanities and Social Sciences, 19(8), 87–95. https://www.researchgate.net/profile/Francis-Uzonwanne/publication/275310037_Organizational_Citizenship_Behaviour_and_Demographic_Factors_among_Oil_Workers_in_Nigeria/links/5b5b6216aca272a2d66e4c4a/Organizational-Citizenship-Behaviour-and-Demographic-Factors-among-Oil-Workers-in-Nigeria.pdf
- Wang, I. A., Lee, B. W., & Wu, S. T. (2017). The relationships among work-family conflict, turnover intention and organisational citizenship behaviour in the hospitality industry of Taiwan. International Journal of Manpower, 38(8), 1130–1142. https://doi.org/https://doi.org/10.1108/IJM-04-2015-0056
- Wu, J., Liden, R. C., Liao, C., & Wayne, S. J. (2021). Does manager servant leadership lead to follower serving behaviours? It depends on follower self-interest. The Journal of Applied Psychology, 106(1), 152–167. https://doi.org/https://doi.org/10.1037/apl0000500 PMID:32271032
- Zhang, R., Qiu, S., Dooley, L. M., & Choudhury, T. (2021). Managerial aspiration: Do gender and gender role identity make a difference in the Chinese context? Gender in Management, 36(2), 189–204. https://doi.org/https://doi.org/10.1108/GM-11-2019-0221