513
Views
6
CrossRef citations to date
0
Altmetric
Articles

Association between employee department and responsible gambling program perceptions

ORCID Icon, , &
Pages 471-488 | Received 02 Nov 2018, Accepted 01 May 2019, Published online: 15 May 2019

References

  • American Gaming Association. (2018). Industry, academics, and advocates unite to launch resonsible gaming collaborative. Retrieved from https://www.americangaming.org/newsroom/press-releasess/industry-academics-and-advocates-unite-launch-responsible-gaming
  • Athanassopoulos, A. D. (2000). Customer satisfaction cues to support market segmentation and explain switching behavior. Journal of Business Research, 47(3), 191–207.
  • Australian Government Department of Social Services. (2018). Communities and vulnerable people: Gambling. Retrieved from https://www.dss.gov.au/communities-and-vulnerable-people/programmes-services/gambling
  • Blaszczynski, A., Ladouceur, R., & Shaffer, H. (2004). A science-based framework for responsible gambling: The Reno model. Journal of Gambling Studies, 20, 301–317.
  • Brown, T. J., Mowen, J. C., Donavan, D. T., & Licata, J. W. (2002). The customer orientation of service workers: Personality trait effects on self- and supervisor performance ratings. Journal of Marketing Research, 39(1), 110–119.
  • Dawson, M., & Abbott, J. (2011). Hospitality culture and climate: A proposed model for retaining employees and creating competitive advantage. International Journal of Hospitality & Tourism Management, 12(4), 289–304.
  • Drawson, A. S., Tanner, J., Mushquash, C. J., Mushquash, A. R., & Mazmanian, D. (2017). The use of protective behavioural strategies in gambling: A systematic review. International Journal of Mental Health & Addiction, 15(6), 1302–1319.
  • Dufour, J., Ladouceur, R., & Giroux, I. (2010). Training program on responsible gambling among video lottery employees. International Gambling Studies, 10(1), 61–79.
  • Enz, C. A. (2009). Hospitality strategic management: Concepts and cases. Hoboken, NJ: John Wiley & Sons, Inc.
  • Giroux, I., Boutin, C., Ladouceur, R., Lachance, S., & Dufour, M. (2008). Awareness training program on responsible gambling for casino employees. International Journal of Mental Health & Addiction, 6(4), 594–601.
  • Gray, H. M., Tom, M. A., LaPlante, D. A., & Shaffer, H. J. (2015). Using opinions and knowledge to identify natural groups of gambling employees. Journal of Gambling Studies, 31(4), 1753–1766.
  • Guttentag, D., Harrigan, K., & Smith, S. (2012). Gambling by Ontario casino employees: Gambling behaviours, problem gambling and impacts of the employment. International Gambling Studies, 12(1), 5–22.
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (Vol. 7). Upper Saddle River, NJ: Prentice Hall.
  • Hing, N. (2003). An assessment of member awareness, perceived adequacy and perceived effectiveness of responsible gambling strategies in Sydney clubs. New South Wales, AU: Office of Liquor, Gaming & Racing, Department of Trade and Investment, New South Wales Government.
  • Hing, N. (2010). The evolution of responsible gambling policy and practice: Insights for Asia from Australia. Asian Journal of Gambling Issues and Public Health, 1(1), 19–33.
  • Hing, N., & Gainsbury, S. (2011). Risky business: Gambling problems amongst gaming venue employees in Queensland, Australia. Journal of Gambling Issues, 25, 4–23.
  • Hing, N., & Gainsbury, S. (2013). Workplace risk and protective factors for gambling problems among gambling industry employees. Journal of Business Research, 66(9), 1667–1673.
  • Huang, G.-H. (2011). Responsible gambling policies and practices in Macau: A critical review. Asian Journal of Gambling Issues and Public Health, 2(1), 49–60.
  • Kim, J., Song, H.-J., Lee, C.-K., & Lee, J. (2017). The impact of four CSR dimensions on a gaming company’s image and customers’ revisit intentions. International Journal of Hospitality Management, 61, 73–81.
  • Ladouceur, R., Shaffer, P., Blaszczynski, A., & Shaffer, H. J. (2017). Responsible gambling: A synthesis of the empirical evidence. Addiction Research & Theory, 25(3), 225–235.
  • LaPlante, D. A., Gray, H. M., LaBrie, R., Kleschinsky, J. H., & Shaffer, H. J. (2012). Gaming industry employees’ responses to responsible gambling training: A public health imperative. Journal of Gambling Studies, 28(2), 171–191.
  • LaPlante, D. A., & Shaffer, H. J. (2007). Understanding the influence of gambling opportunities: Expanding exposure models to include adaptation. American Journal of Orthopsychiatry, 77(4), 616–623.
  • Lee, C.-K., Song, H.-J., Lee, H.-M., Lee, S., & Bernhard, B. J. (2013). The impact of CSR on casino employees’ organizational trust, job satisfaction, and customer orientation: An empirical examination of responsible gambling strategies. International Journal of Hospitality Management, 33, 406–415.
  • Lee, S., & Park, S.-Y. (2009). Do socially responsible activities help hotels and casinos achieve their financial goals? International Journal of Hospitality Management, 28(1), 105–112.
  • Liu, M. T., Wong, I. A., Rongwei, C., & Tseng, T.-H. (2014). Do perceived CSR initiatives enhance customer preference and loyalty in casinos? International Journal of Contemporary Hospitality Management, 26(7), 1024–1045.
  • Lucas, A. F., & Kilby, J. (2011). Introduction to casino management. Oklahoma City, OK: Okie International.
  • Luo, J. M., Lam, C. F., Chau, K. Y., Shen, H. W., & Wang, X. (2017). Measuring corporate social responsibility in gambling industry: Multi-items stakeholder based scales. Sustainability, 9(11), 2012.
  • Massachusetts Gaming Commission. (2018). Responsible gaming framework 2.0. Retrieved from https://massgaming.com/wp-content/uploads/MGC-Responsible-Gaming-Framework-2.0.pdf
  • McCain, S.-L. C., Tsai, H., & Bellino, N. (2009). The antecedents and consequence of implementing responsible gaming practice. Journal of Travel & Tourism Marketing, 26(4), 395–407.
  • Monaghan, S. (2009). Responsible gambling strategies for Internet gambling: The theoretical and empirical base of using pop-up messages to encourage self-awareness. Computers in Human Behavior, 25(1), 202–207.
  • Moodie, R., Stuckler, D., Montiero, C., Sheron, N., Neal, B., Thamarangsi, T., … Casswell, S. (2013). Profits and pandemics: Prevention of harmful effects of tobacco, alcohol, and ultra-processed food and drink industries. The Lancet, 381(9867), 670–679.
  • Philander, K. (2017). Entry fees as a responsible gambling tool: An economic analysis. UNLV Gaming Research & Review Journal, 21(1). Retrieved from https://digitalscholarship.unlv.edu/grrj/vol21/iss21/24/
  • Ponting, S. S.-A., Ponting, J., & Spilde, K. (2016). Identifying opportunities to inform and inspire: Tribal casino employee perceptions of tribal self sufficiency and philanthropy. UNLV Gaming Research & Review Journal, 20(2), 85–103.
  • Prentice, C., & Wong, I. A. (2016). Embracing or fighting the urge: A multilevel investigation on casino service, branding and impulsive gambling. International Journal of Hospitality Management, 56, 109–118.
  • Quilty, L. C., Robinson, J., & Blaszczynski, A. (2015). Responsible gambling training in Ontario casinos: Employee attitudes and experience. International Gambling Studies, 15(3), 361–376.
  • Revealing Reality. (2017). Responsible gambling: Collaborative innovation, identifying good practice, and inspiring change. London, UK: Revealing Reality & Gamble Aware.
  • Shaffer, H. J., & Hall, M. N. (2002). The natural history of gambling and drinking problems among casino employees. The Journal Of Social Psychology, 142(4), 405–424.
  • Shaffer, H. J., LaBrie, R., & LaPlante, D. A. (2004). Laying the foundation for quantifying regional exposure to social phenomena: Considering the case of legalized gambling as a public health toxin. Psychology of Addictive Behaviors, 18(1), 40–48.
  • Shaffer, H. J., Ladouceur, R., Blaszczynski, A., & Whyte, K. (2015). Extending the RENO model: Clinical and ethical applications. American Journal of Orthopsychiatry, 86(3), 297–309.
  • Shaffer, H. J., Vander Bilt, J., & Hall, M. N. (1999). Gambling, drinking, smoking and other health risk activities among casino employees. American Journal of Industrial Medicine, 36, 365–378.
  • Singapore Minister for Social and Family Development. (2016). Safeguards to prevent an increase in online gambling addiction. Retrieved from https://www.msf.gov.sg/media-room/Pages/Safeguards-to-prevent-an-increase-in-online-gambling-addiction.aspx.
  • Song, H.-J., Lee, H.-M., Lee, C.-K., & Song, S.-J. (2015). The role of CSR and responsible gambling in casino employees’ organizational commitment, job satisfaction, and customer orientation. Asia Pacific Journal of Tourism Research, 20(4), 455–471.
  • Strauss, J. (2017). Inspiring employees through CSR: Lessons from a gambling giant. In D. Pompper (Ed.), Corporate social responsibility, sustainability, and ethical public relations (the changing context of managing people) (pp. 271–286). Bingley, UK: Emerald Publishing Limited.
  • Tabachnick, B. G., & Fidell, L. S. (2012). Using multivariate statistics. Upper Saddle River, NJ: Pearson.
  • Wong, I. L. K., & Lam, P. S. (2013). Work stress and problem gambling among Chinese casino employees in Macau. Asian Journal of Gambling Issues and Public Health, 3(1), 1–16.
  • Wood, R. T. A., & Griffiths, M. (2014). Putting responsible gambling, theory and research into practice: Introducing the responsible gambling review. Responsible Gambling Review, 1(1), 1–5.
  • Wood, R. T. A., Wohl, M. J. A., Tabri, N., & Philander, K. (2017). Measuring responsible gambling amongst players: Development of the positive play scale. Frontiers in Psychology, 9(227), 1–12.
  • Yani-de-Soriano, M., Javed, U., & Yousafzai, S. (2012). Can an industry be socially responsible if its products harm consumers? The case of online gambling. Journal of Business Ethics, 110(4), 481–497.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.