References
- Beckett, M., Keen, B., Swanton, T. B., & Blaszczynski, A. (2019). Staff perceptions of responsible gambling training programs: Qualitative findings. Journal of Gambling Studies, 36(1), 405–419. https://doi.org/10.1007/s10899-019-09874-9
- Ben-Tovim, D., Estermann, A., Tolchard, B., & Battersby, M. (2001). The Victorian gambling screen: Project report. Gambling Research Panel.
- Bes, R. (2002). Ten years of responsible gambling policy at Holland casino: A study into the effectiveness of the Dutch casino responsible gambling policy. Alberta Gambling Research Institute Conference, Edmonton, AB, Canada. https://www.greo.ca/Modules/EvidenceCentre/files/Bes%20(2002)Ten%20years%20of%20responsible%20gambling%20policy.pdf
- Blaszczynski, A. (2002). Problem gambling behaviours: What can be observed in venues and how should staff respond? In C. Allcock (Ed.), Current issues related to identifying the problem gambler in the gambling venue pp. 11–13. Australasian Gaming Council. https://www.austgamingcouncil.org.au/system/files/AGCPublications/agc_ci_identifypg-2.pdf
- Brayfield, A. H, & Rothe, H. F. (1951). An index of job satisfaction. Journal Of Applied Psychology, 35(), 307–311. doi: 10.1037/h0055617
- Breen, H., Buultjens, J., & Hing, N. (2003). Perceived efficacy of responsible gambling strategies in Queensland hotels, casinos and licensed clubs (Report). Retrieved from the Research and Community Engagement Division (formerly the Gambling Policy Directorate) of Queensland Treasury.
- Breen, H., Buultjens, J., & Hing, N. (2006). Implementing responsible gambling practices in a regional area. Journal of Hospitality and Tourism Management, 13(1), 23–43. https://doi.org/10.1375/jhtm.13.1.23
- Bruchmann, K. (2017). Compared to what? The importance of control groups in social comparison research. Basic and Applied Social Psychology, 39(2), 91–100. https://doi.org/10.1080/01973533.2017.1281808
- Cannane, S. (2019, February 14). Woolworths pokies players plied with free drinks to keep them gambling, whistleblower says. ABC News. https://www.abc.net.au/news/2019-02-14/woolworths-pokies-players-free-drinks-investigation/10806674
- Coglianese, C. (2012). Measuring regulatory performance: Evaluating the impact of regulation and regulatory policy. Organisation for Economic Co-Operation and Development (OECD).
- Davies, R. (2019, February 8). Ladbrokes accused of conflict of interest over problem gamblers. The Guardian. https://www.theguardian.com/business/2019/feb/08/ladbrokes-fobt-problem-gamblers
- Delfabbro, P., Borgas, M., & King, D. (2011). Venue staff knowledge of their patrons’ gambling and problem gambling. Journal of Gambling Studies, 28(2), 155–169. https://doi.org/10.1007/s10899-011-9252-2
- Delfabbro, P., King, D. L., & Griffiths, M. (2012). Behavioural profiling of problem gamblers: A summary and review. International Gambling Studies, 12(3), 349–366. https://doi.org/10.1080/14459795.2012.678274
- Delfabbro, P., Osborn, A., Nevile, M., & Skelt, L. (2007). Identifying problem gamblers in gaming venues: Final report. Melbourne: Gambling Research Australia. http://s3.amazonaws.com/academia.edu.documents/30503905/Final_IDENTIFYING_PROBLEM_GAMBLERS_AT_THE_GAMING_VENUE._August_24_2007.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1493609941&Signature=sVJqEWMSIr97Waltw4k0%2FogKofY%3D&response-content-disposition=inline%3B%20filename%3DIdentifying_problem_gamblers_in_gambling.pdf
- Delfabbro, P., Thomas, A., & Armstrong, A. (2016). Observable indicators and behaviors for the identification of problem gamblers in venue environments. Journal of Behavioral Addictions, 5(3), 419–428. https://doi.org/10.1556/2006.5.2016.065
- Delfabbro, P., Thomas, A., & Armstrong, A. (2018). Gender differences in the presentation of observable risk indicators of problem gambling. Journal of Gambling Studies, 34(1), 119–132. https://doi.org/10.1007/s10899-017-9691-5
- Dufour, J., Ladouceur, R., & Giroux, I. (2010). Training program on responsible gambling among video lottery employees. International Gambling Studies, 10(1), 61–79. https://doi.org/10.1007/s10899-017-9691-5
- GamCare. (2020). For Gambling Businesses. Retrieved from https://www.gamcare.org.uk/our-work/for-gambling-businesses/
- Giroux, I., Boutin, C., Ladouceur, R., Lachance, S., & Dufour, M. (2008). Awareness training program on responsible gambling for casino employees. International Journal of Mental Health and Addiction, 6(4), 594–601. https://doi.org/10.1007/s11469-008-9165-1
- Hawker, S., Payne, S., Kerr, C., Hardey, M., & Powell, J. (2002). Appraising the evidence: Reviewing disparate data systematically. Qualitative Health Research, 12(9), 1284–1299. https://doi.org/10.1177/1049732302238251
- Hing, N. (2003). An assessment of member awareness, perceived adequacy and perceived effectiveness of responsible gambling strategies in Sydney clubs. Southern Cross University. https://epubs.scu.edu.au/tourism_pubs/473/
- Hing, N. (2004). The efficacy of responsible gambling measures in NSW clubs: The gamblers’ perspective. Gambling Research, 16(1), 32–46.
- Hing, N., & Breen, H. (2006). Gambling by employees of Queensland gaming venues: Workplace influences on responsible gambling and problem gambling (Report). Retrieved from the Research and Community Engagement Division (formerly the Gambling Policy Directorate) of Queensland Treasury.
- Hing, N., & Breen, H. (2007). Workplace factors that encourage and discourage gambling amongst gaming venue employees: A managers’ perspective. International Journal of Mental Health and Addiction, 5(4), 346–366. https://doi.org/10.1007/s11469-007-9062-z
- Hing, N., & Nuske, E. (2009). Assisting problem gamblers in the gaming venue: An assessment of responses provided by frontline staff, customer liaison officers and gambling support services to problem gamblers in the venue (Report). Retrieved from the Centre for Gambling Education and Research, Southern Cross University, Lismore, NSW.
- Hing, N., & Nuske, E. (2011). Assisting problem gamblers in the gaming venue: An assessment of practices and procedures followed by frontline hospitality staff. International Journal of Hospitality Management, 30(2), 459–467. https://doi.org/10.1016/j.ijhm.2010.09.013
- Hing, N., & Nuske, E. (2012). Responding to problem gamblers in the venue: Role conflict, role ambiguity, and challenges for hospitality staff. Journal of Human Resources in Hospitality & Tourism, 11(2), 146–164. https://doi.org/10.1080/15332845.2012.648896
- Hing, N., Nuske, E., & Holdsworth, L. (2013). How gaming venue staff use behavioural indicators to assess problem gambling in patrons. Journal of Gambling Issues, 28, 1–25. https://doi.org/10.4309/jgi.2013.28.17
- Kang, K. H., Lee, S., & Huh, C. (2010). Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry. International Journal of Hospitality Management, 29(1), 72–82. https://doi.org/10.1016/j.ijhm.2009.05.006
- Korn, D. A., & Shaffer, H. J. (1999). Gambling and the health of the public: Adopting a public health perspective. Journal of Gambling Studies, 15(4), 289–365. https://doi.org/10.1023/A:1023005115932
- Ladouceur, R., Boutin, C., Doucet, C., Dumont, M., Provencher, M., Giroux, I., & Boucher, C. (2004). Awareness promotion about excessive gambling among video lottery retailers. Journal of Gambling Studies, 20(2), 181–185. https://doi.org/10.1023/B:JOGS.0000022309.25027.25
- Ladouceur, R., Ferland, F., & Vitaro, F. (2004). Prevention of problem gambling: Modifying misconceptions and increasing knowledge among Canadian youths. Journal of Primary Prevention, 25(3), 329–335. https://doi.org/10.1023/B:JOPP.0000048024.37066.32
- Ladouceur, R., Shaffer, P., Blaszczynski, A., & Shaffer, H. J. (2017). Responsible gambling: A synthesis of the empirical evidence. Addiction Research & Theory, 25(3), 225–235. https://doi.org/10.1080/16066359.2016.1245294
- LaPlante, D. A., Gray, H. M., LaBrie, R. A., Kleschinsky, J. H., & Shaffer, H. J. (2012). Gaming industry employees’ responses to responsible gambling training: A public health imperative. Journal of Gambling Studies, 28(2), 171–191. https://doi.org/10.1007/s10899-011-9255-z
- Moher, D., Shamseer, L., Clarke, M., Ghersi, D., Liberati, A., Petticrew, M., Shekelle, P., Stewart, L. A., & PRISMA-P Group. (2015). Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015 statement. Systematic Reviews, 4(1), 1. https://doi.org/10.1186/2046-4053-4-1
- Moore, G. F., Audrey, S., Barker, M., Bond, L., Bonell, C., Hardeman, W., Moore, L., O’Cathain, A., Tinati, T., Wight, D., & Baird, J. (2015). Process evaluation of complex interventions: Medical research council guidance. BMJ, 350(h1258). https://doi.org/10.1136/bmj.h1258
- National Collaborating Centre for Methods and Tools. (2008a). Quality assessment tool for quantitative studies. McMaster University. Retrieved April 13, 2010, from http://www.nccmt.ca/resources/search/14
- National Collaborating Centre for Methods and Tools. (2008b). Quality assessment tool for quantitative studies. McMaster University. Retrieved April 13, 2010, from http://www.nccmt.ca/resources/search/14
- National Health and Medical Research Council. (2009). Additional levels of evidence and grades for recommendations for developers of guidelines. http://www.nhmrc.gov.au/_files_nhmrc/file/guidelines/stage_2_consultation_levels_and_grades.pdf
- Oehler, S., Banzer, R., Gruenerbl, A., Malischnig, D., Griffiths, M. D., & Haring, C. (2017). Principles for developing benchmark criteria for staff training in responsible gambling. Journal of Gambling Studies, 33(1), 167–186. https://doi.org/10.1007/s10899-016-9617-7
- Ontario Lottery and Gaming Corporation. (2010). Responsible gaming policies and programs. https://about.olg.ca/wp-content/uploads/2016/07/RG_PoliciesandPrograms_PDF_EN.pdf
- Ouzzani, M., Hammady, H., Fedorowicz, Z., & Elmagarmid, A. (2016). Rayyan—A web and mobile app for systematic reviews. Systematic Reviews, 5(1), 210. https://doi.org/10.1186/s13643-016-0384-4
- Productivity Commission. (2010). Gambling: Productivity Commission inquiry report. http://www.pc.gov.au/inquiries/completed/gambling-2009/report
- Quilty, L. C., Robinson, J., & Blaszczynski, A. (2015). Responsible gambling training in Ontario casinos: Employee attitudes and experience. International Gambling Studies, 15(3), 361–376. https://doi.org/10.1080/14459795.2015.1056206
- Smitheringale, B. (2001). The Manitoba problem gambling customer assistance program: A summary report (p. 30). Addictions Foundation of Manitoba. https://digitalcollection.gov.mb.ca/awweb/pdfopener?smd=1&did=10448—1
- Synaval. (2001). Evaluation of the BetSafe program’s effectiveness. Paul Symonds Consultancy. https://www.betsafe.com.au/evaluation/
- Thomas, A., Delfabbro, P., & Armstrong, A. R. (2014). Validation study of in-venue problem gambler indicators. Gambling Research Australia.
- Tong, -K.-K., Hung, E. P. W., Lei, C. M. W., & Wu, A. M. S. (2018). Public awareness and practice of responsible gambling in Macao. Journal of Gambling Studies, 34(4), 1261–1280. https://doi.org/10.1007/s10899-018-9750-6
- Training.Gov.Au. (October 17, 2019). Unit of competency: Provide responsible gambling services. Training.Gov.Au - SITHGAM001 Retrieved from from https://training.gov.au/Training/Details/SITHGAM001
- Victorian Responsible Gambling Foundation. (2015). Using a public health approach in the prevention of gambling-related harm. https://www.responsiblegambling.vic.gov.au/__data/assets/pdf_file/0017/27071/Copy-of-CD-16-116002-Part-C-Public-health-approach-Background-Paper.PDF
- Viera, A. J., & Garrett, J. M. (2005). Understanding interobserver agreement: The Kappa statistic. Family Medicine, 37(5), 360–363. https://doi.org/10.4236/odem.2017.53007
- Wong, I. L. K., & Poon, M. (2011). Awareness promotion about problem gambling for casino employees: An asian experience. Asian Journal of Gambling Issues and Public Health, 2(1), 61–67. https://doi.org/10.1007/BF03342126
- Wynne, H. (2003). Introducing the Canadian problem gambling index. Wynne Resources. http://classes.uleth.ca/201201/hlsc3700a/The%20Canadian%20Problem%20Gambling%20Index.pdf