References
- Albers, J. A., & Brewer, S. (2003). Knowledge management and the innovation process: The eco-innovation model. Journal of Knowledge Management Practice, 4, 1–10.
- Amara, N., Landry, R., & Doloreux, D. (2009). Patterns of innovation in knowledge-intensive business services. The Service Industries Journal, 29, 407–430. https://doi.org/10.1080/0264206080230784710.1080/02642060802307847
- Armbruster, H., Bikfalvi, A., Kinkel, S., & Lay, G. (2008). Organizational innovation: The challenge of measuring non-technical innovation in large-scale surveys. Technovation, 28, 644–657. https://doi.org/10.1016/j.technovation.2008.03.00310.1016/j.technovation.2008.03.003
- Asikainen, A. -L. (2013). Innovation modes and strategies in knowledge intensive business services. Service Business, 9, 77–95. https://doi.org/10.1007/s11628-013-0219-5
- Ballot, G., Fakhfakh, F., Galia, F., & Salter, A. (2015). The fateful triangle: Complementarities in performance between product, process and organizational innovation in France and the UK. Research Policy, 44, 217–232. https://doi.org/10.1016/j.respol.2014.07.00310.1016/j.respol.2014.07.003
- Battisti, G., & Stoneman, P. (2010). How Innovative are UK Firms? Evidence from the fourth UK community innovation survey on synergies between technological and organizational innovations. British Journal of Management, 21, 187–206. https://doi.org/10.1111/j.1467-8551.2009.00629.x10.1111/bjom.2010.21.issue-1
- Birkinshaw, J. M., & Mol, M. J. (2006). How management innovation happens. MIT Sloan Management Review, 47, 81–88.
- Cáceres, R., & Guzmán, J. (2014). Seeking an innovation structure common to both manufacturing and services. Service Business, 9, 361–379. https://doi.org/10.1007/s11628-014-0234-1
- Cainelli, G., Evangelista, R., & Savona, M. (2006). Innovation and economic performance in services: A firm-level analysis. Cambridge Journal of Economics, 30, 435–458. https://doi.org/10.1093/cje/bei067
- Camisón, C., & Villar-López, A. (2011). Non-technical innovation: Organizational memory and learning capabilities as antecedent factors with effects on sustained competitive advantage. Industrial Marketing Management, 40, 1294–1304. https://doi.org/10.1016/j.indmarman.2011.10.00110.1016/j.indmarman.2011.10.001
- Camisón, C., & Villar-López, A. (2014). Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of Business Research, 67, 2891–2902. https://doi.org/10.1016/j.jbusres.2012.06.00410.1016/j.jbusres.2012.06.004
- Castellacci, F. (2008). Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation. Research Policy, 37, 978–994. https://doi.org/10.1016/j.respol.2008.03.01110.1016/j.respol.2008.03.011
- Castro, L. M., Montoro-Sanchez, A., & Ortiz-De-Urbina-Criado, M. (2011). Innovation in services industries: Current and future trends. The Service Industries Journal, 31, 7–20. https://doi.org/10.1080/02642069.2010.48519610.1080/02642069.2010.485196
- Chamberlin, T., Doutriaux, J., & Hector, J. (2010). Business success factors and innovation in Canadian service sectors: An initial investigation of inter-sectoral differences. The Service Industries Journal, 30, 225–246. https://doi.org/10.1080/0264206080212017410.1080/02642060802120174
- Coombs, R., & Miles, I. (2000). Innovation, Measurement and Services: The New Problematique. In Cristiano Antonelli, & Bo Carlsson (Eds.), Innovation Systems in the Service Economy (pp. 85–103). US: Springer. Retrieved from http://link.springer.com/chapter/10.1007/978-1-4615-4425-8_510.1007/978-1-4615-4425-8
- Damanpour, F. (2010). An integration of research findings of effects of firm size and market competition on product and process innovations. British Journal of Management, 21, 996–1010. https://doi.org/10.1111/j.1467-8551.2009.00628.x10.1111/bjom.2010.21.issue-4
- Damanpour, F. (2014). Footnotes to research on management innovation. Organization Studies, 35, 1265–1285. https://doi.org/10.1177/017084061453931210.1177/0170840614539312
- Damanpour, F., & Aravind, D. (2012). Managerial Innovation: Conceptions, processes, and antecedents. Management and Organization Review, 8, 423–454. https://doi.org/10.1111/j.1740-8784.2011.00233.x10.1111/j.1740-8784.2011.00233.x
- den Hertog, P., Van der Aa, W., & de Jong, M. W. (2010). Capabilities for managing service innovation: Towards a conceptual framework. Journal of Service Management, 21, 490–514. https://doi.org/10.1108/0956423101106612310.1108/09564231011066123
- Doran, J. (2012). Are differing forms of innovation complements or substitutes? European Journal of Innovation Management, 15, 351–371. https://doi.org/http://dx.doi.org/10.1108/1460106121124367510.1108/14601061211243675
- Drejer, I. (2004). Identifying innovation in surveys of services: A Schumpeterian perspective. Research Policy, 33, 551–562. https://doi.org/10.1016/j.respol.2003.07.00410.1016/j.respol.2003.07.004
- Evangelista, R. (2000). Sectoral patterns of technological change in services. Economics of Innovation and New Technology, 9, 183–222. https://doi.org/10.1080/1043859000000000810.1080/10438590000000008
- Evangelista, R. (2006). Innovation in the European service industries. Science and Public Policy, 33, 653–668. https://doi.org/10.3152/14715430678177863210.3152/147154306781778632
- Evangelista, R., & Vezzani, A. (2010). The economic impact of technological and organizational innovations. A firm-level analysis. Research Policy, 39, 1253–1263. https://doi.org/10.1016/j.respol.2010.08.004
- Ferreira, J. J. M., Raposo, M. L., & Fernandes, C. I. (2013). Does innovativeness of knowledge-intensive business services differ from other industries? The Service Industries Journal, 33, 734–748. https://doi.org/10.1080/02642069.2013.74046210.1080/02642069.2013.740462
- Forsman, H. (2011). Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors. Research Policy, 40, 739–750. https://doi.org/10.1016/j.respol.2011.02.00310.1016/j.respol.2011.02.003
- Ganter, A., & Hecker, A. (2013). Deciphering antecedents of organizational innovation. Journal of Business Research, 66, 575–584. https://doi.org/10.1016/j.jbusres.2012.02.04010.1016/j.jbusres.2012.02.040
- Ganter, A., & Hecker, A. (2014). Configurational paths to organizational innovation: Qualitative comparative analyses of antecedents and contingencies. Journal of Business Research, 67, 1285–1292. https://doi.org/10.1016/j.jbusres.2013.03.00410.1016/j.jbusres.2013.03.004
- Greene, W. H. (2011). Econometric Analysis (7th ed.). Boston, MA: Prentice Hall.
- Guan, J. C., Yam, R. C. M., Tang, E. P. Y., & Lau, A. K. W. (2009). Innovation strategy and performance during economic transition: Evidences in Beijing. Research Policy, 38, 802–812. https://doi.org/10.1016/j.respol.2008.12.00910.1016/j.respol.2008.12.009
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate data analysis (7th ed.). Upper Saddle River, NJ: Prentice Hall.
- Hammer, M., & Champy, J. (2006). Reengineering the corporation: A manifesto for business revolution (Edición: Rev Upd). New York, NY: Harper Business.
- Hervas-Oliver, J.-L., Sempere-Ripoll, F., & Boronat-Moll, C. (2014). Process innovation strategy in SMEs, organizational innovation and performance: A misleading debate? Small Business Economics, 43, 873–886. https://doi.org/10.1007/s11187-014-9567-310.1007/s11187-014-9567-3
- Hervas-Oliver, J.-L., Sempere-Ripoll, F., & Arribas, I. (2015). Asymmetric modeling of organizational innovation. Journal of Business Research, 68, 2654–2662. https://doi.org/10.1016/j.jbusres.2015.04.00510.1016/j.jbusres.2015.04.005
- Hipp, C., & Grupp, H. (2005). Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies. Research Policy, 34, 517–535. https://doi.org/10.1016/j.respol.2005.03.00210.1016/j.respol.2005.03.002
- Hwang, H.-G., Chang, I.-C., Chen, F.-J., & Wu, S.-Y. (2008). Investigation of the application of KMS for diseases classifications: A study in a Taiwanese hospital. Expert Systems with Applications, 34, 725–733. https://doi.org/10.1016/j.eswa.2006.10.01810.1016/j.eswa.2006.10.018
- Kotabe, M., & Murray, J. Y. (1990). Linking product and process innovations and modes of international sourcing in global competition: A case of foreign multinational firms. Journal of International Business Studies, 21, 383–408.10.1057/palgrave.jibs.8490339
- Laforet, S. (2013). Organizational innovation outcomes in SMEs: Effects of age, size, and sector. Journal of World Business, 48, 490–502. https://doi.org/10.1016/j.jwb.2012.09.00510.1016/j.jwb.2012.09.005
- Leiponen, A. (2005). Organization of knowledge and innovation: The case of finnish business services. Industry and Innovation, 12, 185–203.10.1080/13662710500087925
- Leiponen, A. (2012). The benefits of R&D and breadth in innovation strategies: A comparison of Finnish service and manufacturing firms. Industrial and Corporate Change, 21, 1255–1281. https://doi.org/10.1093/icc/dts02210.1093/icc/dts022
- Leiponen, A., & Helfat, C. E. (2010). Innovation objectives, knowledge sources, and the benefits of breadth. Strategic Management Journal, 31, 224–236. https://doi.org/10.1002/smj.807
- Liao, S.-H., & Wu, C. (2010). System perspective of knowledge management, organizational learning, and organizational innovation. Expert Systems with Applications, 37, 1096–1103. https://doi.org/10.1016/j.eswa.2009.06.10910.1016/j.eswa.2009.06.109
- López-Nicolás, C., & Meroño-Cerdán, Á. L. (2011). Strategic knowledge management, innovation and performance. International Journal of Information Management, 31, 502–509.10.1016/j.ijinfomgt.2011.02.003
- McDermott, C. M., & Prajogo, D. I. (2012). Service innovation and performance in SMEs. International Journal of Operations & Production Management, 32, 216–237. https://doi.org/10.1108/0144357121120863210.1108/01443571211208632
- Miles, I. (2000). Services innovation: Coming of age in the knowledge-based economy. International Journal of Innovation Management, 4, 371–389. https://doi.org/10.1142/S1363919600000202
- Mol, M. J., & Birkinshaw, J. (2009). The sources of management innovation: When firms introduce new management practices. Journal of Business Research, 62, 1269–1280. https://doi.org/10.1016/j.jbusres.2009.01.00110.1016/j.jbusres.2009.01.001
- Nagelkerke, N. J. D. (1991). A note on a general definition of the coefficient of determination. Biometrika, 78, 691–692. https://doi.org/10.1093/biomet/78.3.69110.1093/biomet/78.3.691
- OECD, & Eurostat. (2005). Oslo manual. Paris: Organisation for Economic -operation and Development. Retrieved from http://www.oecd-ilibrary.org/content/book/9789264013100-en
- Peneder, M. (2010). Technological regimes and the variety of innovation behaviour: Creating integrated taxonomies of firms and sectors. Research Policy, 39, 323–334. https://doi.org/10.1016/j.respol.2010.01.01010.1016/j.respol.2010.01.010
- Rubalcaba, L., Gallego, J., & Hertog, P. D. (2010). The case of market and system failures in services innovation. The Service Industries Journal, 30(4), 549–566. https://doi.org/10.1080/02642060903067571
- Rubalcaba, L., Michel, S., Sundbo, J., Brown, S. W., & Reynoso, J. (2012). Shaping, organizing, and rethinking service innovation: a multidimensional framework. Journal of Service Management, 23(5), 696–715. https://doi.org/10.1108/09564231211269847
- Schumpeter, J. A. (1934). The Theory of Economic Development: An Inquiry Into Profits, Capital, Credit, Interest, and the Business Cycle. Cambridge, MA: Harvard UniversityPress.
- Shoham, A., Vigoda-Gadot, E., Ruvio, A., & Schwabsky, N. (2012). Testing an organizational innovativeness integrative model across cultures. Journal of Engineering and Technology Management, 29(2), 226–240. https://doi.org/10.1016/j.jengtecman.2012.01.002
- Silva, M. J. M., Simões, J., Sousa, G., Moreira, J., & Mainardes, E. W. (2014). Determinants of innovation capacity: Empirical evidence from services firms. Innovation : Management, Policy & Practice, 16(3), 404–416.
- Sirilli, G. & Evangelista, R. (1998). Technological innovation in services and manufacturing: results from Italian surveys. Research Policy, 27(9), 881–899. https://doi.org/10.1016/S0048-7333(98)00084-5
- Tether, B. S. (2005). Do Services Innovate (Differently)? Insights from the European Innobarometer Survey. Industry and Innovation, 12(2), 153–184. https://doi.org/10.1080/13662710500087891
- Van Cruysen, A., & Hollanders, A. (2008). Are specific policies needed to stimulate innovation in services? (INNO Metrics 2007 Report). Brussels: European Commission, DG Enterprise.
- Womack, J. P., Jones, D. T., & Roos, D. (2007). The machine that changed the world: The story of lean production– toyota’s secret weapon in the global car wars that is now revolutionizing world industry (Edición: Reprint). New York, NY: Scribner.
- Yang, H.-L., & Hsiao, S.-L. (2009). Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service. Technovation, 29, 327–337. https://doi.org/10.1016/j.technovation.2009.01.00610.1016/j.technovation.2009.01.006