Advanced search
Publication Cover
Australian Journal of Electrical and Electronics Engineering Volume 13, 2016 - Issue 2
Submit an article Journal homepage
74
Views
0
CrossRef citations to date
0
Altmetric
Articles

Maximising profit through modelling customer behaviour based on Generalised Unavailability and Generalised Nines

Bob WarfieldHonorary Fellow, Melbourne School of Engineering, The University of Melbourne, Melbourne, Australia.Correspondence[email protected]
Pages 132-141 | Published online: 26 Feb 2016

References

  • Akaka, M., S. Vargo, and R. Lusch. 2012. “An Exploration of Networks in Value Cocreation: A Service-ecosystems View”. In Special Issue -- Toward a Better Understanding of the Role of Value in Markets and Marketing (Review of Marketing Research), edited by Stephel L. Vargo and Robert F. Lusch, Vol. 9, 13–50. Bingley: Emerald Group Publishing Limited.
  • Bardhan, I., H. Demirkan, P. Kannan, R. Kauffman, and R. Sougstad. 2010. “An Interdisciplinary Perspective on IT Services Management and Service Science.” Journal of Management Information Systems 26: 13–64.
  • Chowdhury, A. A., and Don O. Koval. 2001. “Application of Customer Interruption Costs in Transmission Network Reliability Planning.” IEEE Transactions on Industry Applications 37 (6): 1590–1596.
  • Fiedler, M., T. Hossfeld, and P. Tran-Gia. 2010. “A Generic Quantitative Relationship between Quality of Experience and Quality of Service.” IEEE Network 24: 36–41.
  • Islam, N., V. J. D. Elepe, J. Shaikh, and M. Fiedler. 2014. “In Small Chunks or All at Once? User Preferences of Network Delays in Web Browsing Sessions.” In In First International Workshop on QoE-Centric Network and Application Management (QoENAM), Sydney.
  • Ostrom, A., M. Bitner, S. Brown, K. Burkhard, M. Goul, V. Smith-Daniels, H. Demirkan, and E. Rabinovich. 2010. “Moving Forward and Making a Difference: Research Priorities for the Science of Service.” Journal of Service Research 13 (1): 4–36.
  • Ruiz, D., D. Gremler, J. Washburn, and G. Carrión. 2008. “Service Value Revisited: Specifying a Higher-order, Formative Measure.” Journal of Business Research 61 (12): 1278–1291.
  • Takahashi, A., K. Yamagishi, and G. Kawaguti. 2008. “Recent Activities of QoS/QoE Standardization in ITU-T SG12.” NTT Technical Review 6 (9): 1–6.
  • Warfield, B. 2010. “Design of Availability, Reliability, and Restoration for a Telecommunications Access Network Guided by Customer Demand for Quality.” ATNAC, Auckland, NZ.
  • Warfield, B. 2013. “Generalised Unavailability and Generalised Nines and Their Use in Designing Services for Maximum Profit.” ATNAC, Christchurch, NZ.
  • Yamazaki, T., R. Miyoshi, M. Eguchi, and K. Yamori, 2012. “A Service Quality Coordination Model Bridging QoS and QoE.” In 2012 IEEE 20th International Workshop on Quality of Service, 1–4.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.