250
Views
1
CrossRef citations to date
0
Altmetric
Articles

Mental workload measurement, the case of stock market traders

&
Pages 409-433 | Received 19 Aug 2019, Accepted 30 Aug 2020, Published online: 17 Sep 2020

References

  • Alsuraykh, N. H., M. L. Wilson, P.Tennent, and S.Sharples. 2019. How Stress and Mental Workload are Connected. Proceedings of the 13th EAI International Conference on Pervasive Computing Technologies for Healthcare - PervasiveHealth’19. doi:10.1145/3329189.3329235.
  • Beehr, T. A., S. J. Farmer, S. Glazer, D. M. Gudanowski, and V. N. Nair. 2003. “The Enigma of Social Support and Occupational Stress: Source Congruence and Gender Role Effects.” Journal of Occupational Health Psychology 8 (3): 220–231. doi:10.1037/1076-8998.8.3.220.
  • Bennett, S. A. 2006. “A Longitudinal Ethnographic Study of Aircrews’ Lived Experience of Flying Operations at a Low-Cost Airline.” Risk Management 8 (2): 92–117. doi:10.1057/palgrave.rm.8250009.
  • Blair-Loy, M., and J. A. Jacobs. 2003. “Globalization, Work Hours, and the Care Deficit among Stockbrokers.” Gender & Society 17 (2): 230–249. doi:10.1177/0891243202250777.
  • Bommer, S. C., and M. Fendley. 2018. “A Theoretical Framework for Evaluating Mental Workload Resources in Human Systems Design for Manufacturing Operations.” International Journal of Industrial Ergonomics 63 (7): 7–11. doi:10.1016/j.ergon.2016.10.007.
  • Brookhuis, K. A., and D. De Waard. 2000. “Assessment of Driver's Workload: Performance and Subjective and Physiological Indexes.” In Stress, Workload, and Fatigue, edited by P. A. Hancock, P. A. Desmond, 321–333. London: Lawrence Erlbaum Associates, Inc.
  • Brookhuis, Karel A., Cornelie J. G. van Driel, Tineke Hof, Bart van Arem, and Marika Hoedemaeker. 2009. “Driving with a Congestion Assistant; mental workload and acceptance.” Applied Ergonomics 40 (6): 1019–1025. doi:10.1016/j.apergo.2008.06.010.
  • Brousseau, E. 2002. The Governance of Transactions by Commercial Intermediaries: An Analysis of the Re-engineering of Intermediation by Electronic Commerce. International Journal of the Economics of Business 9 (3): 353–374. doi:10.1080/1357151021000010355.
  • Bué, J., and C. Rougerie. 1999. l’organisation du travail: Entre contrainte et initiative. Résultats de l’enquête Conditions de travail de 1998. France, Premières synthèses n°99-08-31-2, août.
  • Bué, J., M. Cézard, S. Hamon-Cholet, C. Rougerie, and L. et Vinck. 1999. De l’intensification du travail, Santé et Travail, n° 27, Mutualité Française, avril.
  • Cain, B. 2007. “A Review of the Mental Workload Literature.” RTO-TRHFM-121-Part-II. Defense Research and Development Canada, Toronto, ON, Canada.
  • Cao, A., K. K. Chintamani, A. K. Pandya, and R. D. Ellis. 2009. “NASA TLX: Software for Assessing Subjective Mental Workload.” Behavior Research Methods 41 (1): 113–117. doi:10.3758/BRM.41.1.113.
  • Causse, M., Z. K.Chua, and F.Rémy. 2019. Influences of age, mental workload, and flight experience on cognitive performance and prefrontal activity in private pilots: a fNIRS study. Scientific Reports 9 (1). doi:10.1038/s41598-019-44082-w.
  • Cegarra, J., and N. Morgado. 2009. “Étude des propriétés de la version francophone du NASA-TLX.” In EPIQUE 2009: 5ème Colloque de Psychologie Ergonomique, 233–239.
  • Cerny, P. G. 1994. “The Dynamics of Financial Globalization: Technology, Market Structure, and Policy Response.” Policy Sciences 27 (4): 319–342. doi:10.1007/BF01000063.
  • Churchill, G. A. 1979. “A Paradigm for Developing Better Measures of Marketing Con Structs.” Journal of Marketing Research 16 (1): 64–73. doi:10.2307/3150876.
  • Coope, Caroline, Jenny Donovan, Caroline Wilson, Maria Barnes, Chris Metcalfe, William Hollingworth, Nav Kapur, Keith Hawton, and David Gunnell. 2015. “Characteristics of People Dying by Suicide after Job Loss, Financial Difficulties and Other Economic Stressors during a Period of Recession (2010–2011): A Review of CORONERS׳ REcords.” Journal of Affective Disorders 183: 98–105. doi:10.1016/j.jad.2015.04.045.
  • Costa, G. 1996. “The Impact of Shift and Night Work on Health.” Applied Ergonomics 27 (1): 9–16. doi:10.1016/0003-6870(95)00047-X.
  • Cox, T. Y., and A. J. Griffiths. 1996. “The Assessment of Psychosocial Hazards at Work.” In Handbook of Work and Health Psychology, edited by M. J. Schabracq, J. A. M. Winnubst, Y. C. L. Cooper, 127–146. Chichester: Wiley and Sons.
  • Crabtree, M. S. 1984. “Benefits of Using Objective and Subjective Workload Measures.” In Proceedings of the Human Factors Society - October 22-26, 28th Annual Meeting, San Antonio, Texas.
  • De Waard, D. 1996. The Measurement of Driver’s Mental Workload. Haren, The Netherlands: The Traffic Re-search Centre VSC, University of Groningen.
  • De Waard, D. 2002. Mental workload. In R. Fuller and J. A. Santos (Eds.) Human Factors for Highway Engineers. (pp. 161–175). Netherlands: Pergamon Press, 342 pages.
  • Derrick, W. L. 1988. “Dimensions of Operator Workload.” Human Factors: The Journal of the Human Factors and Ergonomics Society 30 (1): 95–110. doi:10.1177/001872088803000109.
  • Dias, S. 1997. “Analysis of Mental Disorder Claims: Workers Compensation Statistics Nsw.” WorkCover New South Wales 525 (96): 1–8.
  • Diestel, S., and K. H. Schmidt. 2011. “Costs of Simultaneous Coping with Emotional Dissonance and Self-Control Demands at Work: Results from Two German Samples.” The Journal of Applied Psychology 96 (3): 643–653. doi:10.1037/a0022134.
  • Eggemeier, F. T., G. F. Wilson, A. F. Kramer, and D. L. Damos. 1991. “Workload Assessment in Multi-Task Environments.” In Multiple-Task Performance, edited by D. L. Damos, 207–216. London: Taylor & Francis.
  • Emerson, L., and B. Mackay. 2006. “Subjective Cognitive Workload, Interactivity and Feed-Back in Web-Based Writing Program.” Journal of University Teaching and Learning Practice 3 (1): 1–14.
  • Fox, M. L., D. J. Dwyer, and D. C. Ganster. 1993. “Effects of Stressful Job Demands and Control on Physiological and Attitudinal Outcomes in a Hospital Setting.” Academy of Management Journal 36 (2): 289–318. doi:10.5465/256524.
  • Gabriel, P., and M. R. Liimatainen. 2000. Mental Health in the Workplace: Executive Summaries. Geneva: International Labour Office.
  • Gomez, J., R.Miranda, and L.Polanco. 2011. Acculturative stress, perceived discrimination and vulnerability to suicide attempts among emerging adults. Journal of Youth and Adolescence 40, 1465–1476.
  • Hancock, P. A, and R.Parasuraman. 2001. “Adaptive control of mental work-load”, In: Hancock PA, DesmondPA (eds) Stress, workload and fatigue. L. Erlbaum, Mahwah, pp. 305–320.
  • Hancock, P. A. 1996. “Effects of Control Order, Augmented Feedback, Input Device and Practice on Tracking Performance and Perceived Workload.” Ergonomics 39 (9): 1146–1162. doi:10.1080/00140139608964535.
  • Hart, S. G., and L. E.Staveland. 1988. “Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research.” In Human Mental Workload, edited by P. A.Hancock and N.Meshkati, 139–183. Amsterdam: Elsevier Science Publishers B.V.
  • Hochschild, A. 1983. The Managed Heart. Berkeley: University of California Press.
  • Hochschild, A. R. 1983. The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press, 340 pages.
  • Holahan, C. J., and R. H. Moos. 1983. “The Quality of Social Support: Measures of Family and Work Relationships.” British Journal of Clinical Psychology 22 (3): 157–162. doi:10.1111/j.2044-8260.1983.tb00596.x.
  • Indregard, A. R., S. Knardahl, and M. B. Nielsen. 2018. “Emotional Dissonance, Mental Health Complaints, and Sickness Absence among Health- and Social Workers. The Moderating Role of Self-Efficacy.” Frontiers in Psychology 9: 592. doi:10.3389/fpsyg.2018.00592.
  • Jeung, D. Y., K. Changsoo, and S. J. Chang. 2018. “Emotional Labor and Burnout: A Review of the Literature.” Yonsei Medical Journal 59 (2): 187–193. doi:10.3349/ymj.2018.59.2.187.
  • Jones, J. R., C. S. Huxtable, J. T. Hodgson, and M. J. Price. 2003. Self-Reported Work-Related Illness in 2001/02: Results from a Household Survey. Norwich: Health and Safety Executive
  • Kahn, H., and C. L. Cooper. 1990. “Mental Health, Job Satisfaction, Alcohol Intake and Occupational Stress among Dealers in Financial Markets.” Stress Medicine 6 (4): 285–298. doi:10.1002/smi.2460060407.
  • Kantowitz, B. H. 1992. “Selecting Measures for Human Factors Research.” Human Factors 34 (4): 387–398. doi:10.1177/001872089203400402.
  • Karasek, R. A. 1979. “Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign.” Administrative Science Quarterly 24 (2): 285–308. doi:10.2307/2392498.
  • Layer, J. K., W. Karwowski, and A. Furr. 2009. “The Effect of Cognitive Demands and Perceived Quality of Work Life on Human Performance in Manufacturing Environments.” International Journal of Industrial Ergonomics 39 (2): 413–421.
  • Lazarus, R., and S. Folkman. 1984. Stress, Appraisal and Coping. New York: Springer.
  • Lazarus, R. 1993. “From Psychological Stress to the Emotions: A History of Changing Outlooks.” Annual Review of Psychology 44: 1–22. doi:10.1146/annurev.ps.44.020193.000245.
  • Lu, L. 1999. “Personal or Environmental Causes of Happiness.” The Journal of Social Psychology 139 (1): 79–90. doi:10.1080/00224549909598363.
  • Lu, Luo, Shu‐Fang Kao, Cary L. Cooper, and Paul E. Spector. 2000. “Managerial Stress, Locus of Control, and Job Strain in Taiwan and UK: A Comparative Study.” International Journal of Stress Management 7 (3): 209–226. doi:10.1023/A:1009518315691.
  • Luximon, A., and R. S. Goonetilleke. 2001. “Simplified Subjective Workload Assessment Technique.” Ergonomics 44 (3): 229–243. doi:10.1080/00140130010000901.
  • MacDonald, G. 2006. What is mental health? In Cattan, M and Tilford, S. (Eds) Mental Health Promotion: A Lifespan Approach. Maidenhead: Open University Press, Ch. 2.
  • Macdonald, W. A. 2006. “Managing Workloads to Optimize Performance, Health, and Well-Being”, In International Encyclopaedia of Ergonomics and Human Factors. 2nd ed., Vol. 3, edited by Valdemar Karwowski. CRC Press, pp 2175–2179. Taylor and Francis Group.
  • Matthews, G. 2016. “Multidimensional Profiling of Task Stress States for Human Factors: A Brief Review.” Human Factors: The Journal of the Human Factors and Ergonomics Society 58 (6): 801–813. doi:10.1177/0018720816653688.
  • Matthews, G., J. Szalma, and A. Rose. 2013. “Profiling Task Stress with the Dundee Stress State Questionnaire.” In Psychology of Stress: New Research, edited by L. Cavalcanti and S. Azevedo, 49–91. Hauppauge: Nova Science Publishers.
  • Michon, J. A. 1985. “A Critical View of Driver Behaviour Models: What Do We Know, What Should We Do?” In Human Behaviour & Traffic Safety, edited by L. Evans and R. C. Schwing, 485–524. New York: Plenum Publishing Company.
  • Miller, S. 2001. “Literature Review: Workload Measures.” http://www.nads-sc.uiowa.edu/publicationStorage/200501251347060.N01-006.pdf.
  • Moos, R. H. 1981. Work Environment Scale Manual. Palo Alto, CA: Consulting Psychologists Press.
  • Moroney, W. F., D. W. Biers, F. T. Eggemeier, and J. A. Mitchell. 1992. “A Comparison of Two Scoring Procedures with the NASA Task Load Index in a Simulated Flight Task.” In Proceedings of the 1992 IEEE National Aerospace Electronics Conference, 734–740.
  • Muckler, F. A., and S. A. Seven. 1992. “Selecting Performance-Measures - Objective versus Subjective Measurement.” Human Factors: The Journal of the Human Factors and Ergonomics Society 34 (4): 441–455. doi:10.1177/001872089203400406.
  • Ng, T. W., K. L. Sorensen, and L. T. Eby. 2006. “Locus of Control at Work: A Meta‐Analysis.” Journal of Organizational Behavior 27 (8): 1057–1087. doi:10.1002/job.416.
  • Nguyen, H., M. Groth, and A. Johnson. 2013. “When the Going Gets Tough, the Tough Keep Working: Impact of Emotional Labor on Absenteeism.” Journal of Management 42 (3): 615–643. doi:10.1177/0149206313490026.
  • Oberlechner, T., and A.Nimgade. 2005. Work stress and performance among financial traders. Stress and Health, 21 (5): 285–293. doi:10.1002/smi.1063.
  • Obinata, G., S. Tokuda, K. Fukuda, and H. Hamada. 2009. “Quantitative Evaluation of Mental Workload by Using Model of Involuntary Eye Movement.” In Engineering Psychology and Cognitive Ergonomics, EPCE 2009, Lecture Notes in Computer Science. Vol. 5639, edited by D. Harris. Berlin, Heidelberg: Springer.
  • Parasuraman, R., and P. A. Hancock. 2001. “Adaptive Control of Mental Work-Load.” In Stress, Workload and Fatigue, edited by P. A. Hancock and P. A. Desmond, 305, Mahwah: L. Erlbaum.
  • Parasuraman, R., T. B. Sheridan, and C. D. Wickens. 2008. “Situation Awareness, Mental Workload, and Trust in Automation: Viable, Empirically Supported Cognitive Engineering Constructs.” Journal of Cognitive Engineering and Decision Making 2 (2): 140–160. doi:10.1518/155534308X284417.
  • Parkes, K. R. 1999. Shiftwork, job type, and the work environment as joint predictors of health-related outcomes. Journal of Occupational Health Psychology 4 (3): 256–268. doi:10.1037/1076-8998.4.3.256.
  • Parry, G. 1990. Coping with Crises (Problems in Practice Series), British Psychological Society; 1st Edition, St Andrews House, 48 Princess Road East Leicester, LE1 7DR, 120 pages.
  • Pearlin, L. I., and C. Schooler. 1978. “The Structure of Coping.” Journal of Health and Social Behavior 19 (1): 2–21. doi:10.2307/2136319.
  • Pereira da Silva, F. 2014. “Mental Workload, Task Demand and Driving Performance: What Relation?” Procedia - Social and Behavioral Sciences 162 (19): 310–319. doi:10.1016/j.sbspro.2014.12.212.
  • Polanco-Roman, L. andR.Miranda. 2013. Culturally Related Stress, Hopelessness, and Vulnerability to Depressive Symptoms and Suicidal Ideation in Emerging Adulthood, Behavior therapy 44 (1): 75–87. doi:10.1016/j.beth.2012.07.002.
  • Proctor, R. W., and K. P. L. Vu. 2012. “Selection and Control of Action.” In Handbook of Human Factors and Ergonomics. 4th ed., edited by G. Salvendy, 95–116. Hoboken: Wiley.
  • Pugliesi, K. 1999. “The Consequences of Emotional Labour in a Complex Organization.” Motivation and Emotion 23 (2): 125–154. doi:10.1023/A:1021329112679.
  • Reknes, I., G. Visockaite, A. Liefooghe, A. Lovakov, and S. V. Einarsen. 2019. “Locus of Control Moderates the Relationship between Exposure to Bullying Behaviors and Psychological Strain.” Frontiers in Psychology 10: 1323. doi:10.3389/fpsyg.2019.01323.
  • Rizzo, J., R. House, and S. Lirtzman. 1970. “Role Conflict and Ambiguity in Complex Organizations.” Administrative Science Quarterly 15 (2): 150–163. doi:10.2307/2391486.
  • Rotter, J. 1966. “Generalized Expectancies for Internal versus External Control of Reinforcement.” Psychological Monographs 80 (1): 1–28. doi:10.1037/h0092976.
  • Rubio, S., E. Diaz, J. Martin, and J. M. Puente. 2004. “Evaluation of Subjective Mental Workload: A Comparison of SWAT, NASA-TLX, and Workload Profile Methods.” Applied Psychology 53 (1): 61–86. doi:10.1111/j.1464-0597.2004.00161.x.
  • Sargent, L. D., and D. J. Terry. 2000. “The Moderating Role of Social Support in Karasek's Job Strain Model.” Work & Stress 14 (3): 245–261. doi:10.1080/02678370010025568.
  • Sato, N., R.Miranda, and L.Polanco. 2003. Gender Differences In mental Workload During Two Computer-based Tasks, Human-Computer Interaction, INTERACT03, M. Rauterberget al. (Eds), IOS press © IFIP, pp 979–982.
  • Schwartz, J. E., and A. A. Stone. 1993. “Coping with Daily Work Problems: Contributions of Problem Content, Appraisals, and Person Factors.” Work & Stress 7 (1): 47–62. doi:10.1080/02678379308257049.
  • Tschan, F., S. Rochat, and D. Zapf. 2005. “It’s Not Only Clients: Studying Emotion Work with Clients and co-Workers with an Event-Sampling Approach.” Journal of Occupational and Organizational Psychology 78 (2): 195–220. doi:10.1348/096317905X39666.
  • Valdehita, S., J. M. Martin-García, and E. M. Diaz-Ramiro. 2000. “Multidimensional Assessment of Subjective Mental Workload: Comparing Different Ways to Obtain an Overall Workload Score.” In Working Paper Presented at ORP Congress, February, 23–25, Prevention Practice at Occupational Health.
  • Van Acker, B., D. Parmentier, P. Vlerick, and J. Saldien. 2018. “Understanding Mental Workload: From a Clarifying Concept Analysis toward an Implementable Framework.” Cognition, Technology & Work 20 (3): 351–365. doi:10.1007/s10111-018-0481-3.
  • Van De Weerdt, C. R. 2002. “Analyse des émotions en situation de travail, une approche psycho ergonomique.” Acte de EPIQUE.
  • Van Dijk, P. A., and A. K. Brown. 2006. “Emotional Labour and Negative Job Outcomes: An Evaluation of the Mediating Role of Emotional Dissonance.” Journal of Management & Organization 12 (2): 101–115. doi:10.5172/jmo.2006.12.2.101.
  • Webster, T., and B. Bergman. 1999. “Occupational Stress: Counts and Rates.” Monthly Labor Review 84 (1): 38–41.
  • Wharton, A. S., and R. J. Erickson. 1993. “Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles.” Academy of Management Review 18 (3): 457–486. doi:10.5465/amr.1993.9309035147.
  • Wheat, K. 2005. Is There a Medical Malpractice Crisis in the UK? The Journal of Law, Medicine & Ethics 33 (3): 444–455. doi:10.1111/j.1748-720x.2005.tb00511.x.
  • Wheat, K. 2005. Napier And Wheat’s Recovering Damages For Psychiatric Injury, (Blackstone Press).
  • Wickens, C. D. 2002. “Multiple Resources and Performance Prediction.” Theoretical Issues in Ergonomics Sciences 3 (2): 159–177.
  • Wickens, C. D. 2008. Multiple Resources and Mental Workload. Human Factors: The Journal of the Human Factors and Ergonomics Society 50 (3): 449–455. doi:10.1518/001872008x288394.
  • Wickens, C. D. 2017. “Mental Workload: Assessment, Prediction and Consequences.” In Human Mental Workload: Models and Applications: First International Symposium, H-WORKLOAD 2017, edited by L. Longo and M. C. Leva, 18–29. Dublin, Ireland, June 28–30, revised selected papers. Cham: Springer International Publishing.
  • Wickens, C. D., and P. Tsang. 2014. “Workload.” In Handbook of Human-Systems Integration, edited by D. Boehm-Davis, F. Durso, and J. Lee. American Psychological Association.
  • Wierwille, W. W. 1981. “Instantaneous Mental Workload: Concept and Potential Methods for Measurement.” In Proceedings of the International Conference on Cybernetics and Society, 604–608. New York: Institute of Electronics and Electronic Engineers.
  • Wilson, J.R. and S.Sharples 2015. Evaluation of Human Work, Fourth Edition, CRC Press, 1031 pages.
  • Xie, B., and G.Salvendy. 2000. Prediction of Mental Workload in Single and Multiple Tasks Environments. International Journal of Cognitive Ergonomics 4 (3): 213–242. doi:10.1207/s15327566ijce0403_3.
  • Young, M. S., and N. A. Stanton. 2001. “Mental Workload: Theory, Measurement and Application.” In International Encyclopaedia of Ergonomics and Human Factors, edited by W. Karwowski, 507–509. London: Taylor & Francis.
  • Young, M. S., K. A. Brookhuis, C. D. Wickens, and P. A. Hancock. 2014. “State of Science: Mental Workload in Ergonomics.” Ergonomics 139: 1–17. doi:10.1080/001402014.956151.
  • Yurko, Y. Y., M. W. Scerbo, A. S. Prabhu, C. E. Acker, and D. Stefanidis. 2010. “Higher Mental Workload is Associated with Poorer Laparoscopic Performance as Measured by the NASA-TLX Tool.” Simulation in Healthcare: The Journal of the Society for Simulation in Healthcare 5 (5): 267–271. doi:10.1097/sih.0b013e3181e3f329.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.