451
Views
28
CrossRef citations to date
0
Altmetric
Original Articles

Identifying the Predictors of Employee Health and Satisfaction in an Npm Environment

Testing a comprehensive and non-linear demand-control-support model

&
Pages 663-683 | Published online: 20 Aug 2009

References

  • Allen , A. J. and Meyer , J. P. 1990 . The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization . Journal of Occupational Psychology , 63 ( 1 ) : 1 – 18 .
  • Aust , B. and Ducki , A. 2004 . Comprehensive Health Promotion Interventions at the Workplace: Experiences with Health Circles in Germany . Journal of Occupational Health Psychology , 9 ( 3 ) : 258 – 270 .
  • Banks , M. , Clegg , C. , Jackson , P. , Kemp , N. , Stafford , E. and Wall , T. 1980 . The Use of the General Health Questionnaire as an Indicator of Mental Health in Occupational Studies . Journal of Occupational Psychology , 53 ( 3 ) : 187 – 194 .
  • Beehr , T. , Jex , S. , Stacy , B. and Murray , M. 2000 . Work Stressors and Coworker Support as Predictors of Individual Strain and Job Performance . Journal of Organizational Behavior , 21 ( 4 ) : 391 – 405 .
  • Biggam , F. H. , Power , K. G. and MacDonald , R. R. 1997 . Coping with the Occupational Stressors of Police Work: A Study of Scottish Officers . Stress Medicine , 13 ( 2 ) : 109 – 115 .
  • Bond , F. and Bunce , D. 2003 . The Role of Acceptance and Job Control in Mental Health, Job Satisfaction and Work Performance . Journal of Applied Psychology , 88 ( 6 ) : 1057 – 1067 .
  • Boyne , G. 2003 . Sources of Public Service Employment: A Critical Review and Research Agenda . Journal of Public Administration Research and Theory , 13 ( 3 ) : 367 – 394 .
  • Boyne , G. , Poole , M. and Jenkins , G. 1999 . Human Resource Management in the Public and Private Sectors: An Empirical Comparison . Public Administration , 77 ( 2 ) : 407 – 420 .
  • Butterfield , R. , Edwards , C. and Woodall , J. 2005 . The New Public Management and Managerial Roles: The Case of the Police Sergeant . British Journal of Management , 16 ( 4 ) : 329 – 341 .
  • Caplan , R. , Cobb , S. , French , J. , Harrison , R. and Pinneau , S. 1980 . Job Demands and Worker Health , Michigan : The Institute for Social Research, University of Michigan .
  • Cohen , J. , Cohen , P. , West , S. and Aiken , L. 2003 . Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences , Mahwah, NJ : Lawrence Erlbaum Associates .
  • Cohen , S. and Wills , T. 1985 . Stress, Social Support and the Buffering Hypothesis . Psychological Bulletin , 98 ( 2 ) : 310 – 357 .
  • Currie , G. 1999 . The Influence of Middle Managers in the Business Planning Process . British Journal of Management , 10 ( 2 ) : 128 – 141 .
  • De Jonge , J. and Dormann , C. 2006 . Stressors, Resources and Strain at Work: A Longitudinal Test of the Triple-Match Principle . Journal of Applied Psychology , 91 ( 5 ) : 1359 – 1374 .
  • De Jonge , J. , Reuvers , M. , Houtman , I. , Bongers , P. M. and Kompier , M. 2000 . Linear and Nonlinear Relations between Psychosocial Characteristics, Subjective Outcome and Sickness Absence: Baseline Results from Smash . Journal of Occupational Health Psychology , 5 ( 2 ) : 256 – 268 .
  • De Jonge , J. and Schaufeli , W. B. 1998 . Job Characteristics and Employee Well-Being: A Test of Warr's Vitamin Model in Health Care Workers Using Structural Equation Modelling . Journal of Organizational Behavior , 19 ( 4 ) : 387 – 407 .
  • De Lange , A. H. , Taris , T. W. , Kompier , M. A. , Houtman , I. LD. and Bongers , P. M. 2004 . The Relationships between Work Characteristics and Mental Health: Examining Normal, Reversed and Reciprocal Relationships in a 4-Wave Study . Work & Stress , 18 ( 2 ) : 149 – 166 .
  • Dunleavy , P. , Margetts , H. , Bastow , S. and Tinkler , J. 2006 . New Public Management Is Dead: Long Live Digital-Era Governance . Journal of Public Administration Research and Theory , 16 ( 3 ) : 467 – 494 .
  • Etzion , D. 1984 . Moderating Effect of Social Support on the Stress–Burnout Relationship . Journal of Applied Psychology , 69 ( 4 ) : 615 – 622 .
  • Ferlie , E. , Ashburner , L. , Fitzgerald , L. and Pettigrew , A. 1996 . The New Public Sector in Action , Oxford : Oxford University Press .
  • Fletcher , B. C. and Jones , F. 1993 . A Refutation of Karasek's Demand-Discretion Model of Occupational Stress with a Range of Dependent Measures . Journal of Organizational Behavior , 14 ( 4 ) : 319 – 330 .
  • Ganster , D. and Victor , B. 1988 . The Impact of Social Support on Mental and Physical Health . British Journal of Medical Psychology , 61 ( 1 ) : 17 – 36 .
  • Gardner , D. 1986 . Activation Theory and Task Design: An Empirical Test of Several New Predictions . Journal of Applied Psychology , 71 ( 3 ) : 411 – 418 .
  • Goffin , R. and Gellatly , J. 2000 . A Multi-Rater Assessment of Organizational Commitment: Are Self-Report Measures Biased? . Journal of Organizational Behavior , 22 ( 4 ) : 437 – 451 .
  • Goldberg , D. and Williams , P. 1988 . GHQ: A User's Guide to the General Health Questionnaire , Windsor : NFER-Nelson .
  • Grebner , S. , Semmer , N. , Faso , L. , Gut , S. , Kälin , W. and Elfering , A. 2003 . Working Conditions, Well-Being, and Job-Related Attitudes among Call Centre Agents . European Journal of Work & Organizational Psychology , 12 ( 4 ) : 341 – 365 .
  • Harrison , S. and Pollitt , C. 1994 . Controlling Health Professionals , Buckingham : Open University Press .
  • Hoque , K. , Davis , S. and Humphries , M. 2004 . Freedom to Do What You Are Told: Senior Management Team Autonomy in an NHS Acute Trust . Public Administration , 82 ( 2 ) : 355 – 376 .
  • House , J. S. 1981 . Work Stress and Social Support , London : Addison-Wesley .
  • House , J. and Wells , J. 1978 . Occupational Stress, Social Support and Health: Reducing Occupational Stress , Washington, DC : US Department of Health, Education, and Welfare . HEW (NIOSH) Publication No. 78–140
  • Johnson , S. , Cooper , C. , Cartwright , S. , Donald , I. , Taylor , P. and Millet , C. 2005 . The Experience of Work-Related Stress across Occupations . Journal of Managerial Psychology , 20 ( 2 ) : 178 – 187 .
  • Karasek , R. 1979 . Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign . Administrative Science Quarterly , 24 ( 2 ) : 285 – 310 .
  • Karasek , R. 1985 . Job Content Questionnaire and User's Guide , Lowell, MA : University of Massachusetts, Department of Work Environment .
  • Karasek , R. , Baker , D. , Marxer , F. , Ahlbom , A. and Theorell , T. 1981 . Job Decision Latitude, Job Demands, and Cardiovascular Disease: A Prospective Study of Swedish Men . American Journal of Public Health , 71 ( 7 ) : 694 – 705 .
  • Karasek , R. and Theorell , T. 1990 . Healthy Work: Stress, Productivity, and the Reconstruction of Working Life , New York : Basic Books .
  • Karasek , R. , Triantis , K. and Chaudhry , S. 1982 . Coworker and Supervisor Support as Moderators of Associations between Task Characteristics and Mental Strain . Journal of Occupational Behavior , 2 ( 2 ) : 181 – 200 .
  • Kellough , J. and Nigro , L. 2006 . Dramatic Reform in the Public Service: At-Will Employment and the Creation of a New Public Workforce . Journal of Public Administration Research and Theory , 16 ( 3 ) : 447 – 466 .
  • Korunka , C. , Scharitzer , D. , Carayons , P. and Sainfort , F. 2003 . Employee Strain and Job Satisfaction Related to an Implementation of Quality in a Public Service Organization: A Longitudinal Study . Work & Stress , 17 ( 1 ) : 52 – 72 .
  • Liberman , A. M. , Best , S. R. , Metzler , T. J. , Fagan , J. A. , Weiss , D. S. and Marmar , C. R. 2002 . Routine Occupational Stress and Psychological Distress in Police . Policing: An International Journal of Police Strategy and Management , 25 ( 2 ) : 421 – 439 .
  • Marmot , M. , Bosma , H. , Hemingway , H. , Brunner , E. and Stansfeld , S. 1997 . Contribution of Job Control and Other Risk Factors to Social Variations in Coronary Heart Disease Incidence . The Lancet , 350 ( 9073 ) : 235 – 239 .
  • Metcalfe , L. and Richards , S. 1990 . Improving Public Management , London : European Institute of Public Administration, Sage .
  • Mikkelsen , A. , Ogaard , T. and Landsbergis , P. 2005 . The Effects of New Dimensions of Psychological Job Demands and Job Control on Active Learning and Occupational Health . Work & Stress , 19 ( 2 ) : 153 – 175 .
  • Mikkelsen , A. , Osgard , T. and Lovrich , N. 2000 . Modeling the Effects of Organizational Setting and Individual Coping Style on Employees' Subjective Health, Job Satisfaction and Commitment . Public Administration Quarterly , 24 ( 3 ) : 371 – 397 .
  • Munro , L. , Rodwell , J. and Harding , L. 1998 . Assessing Occupational Stress in Psychiatric Nurses Using the Job Strain Model: The Value of Social Support to Nurses . International Journal of Nursing Studies , 35 ( 6 ) : 339 – 345 .
  • Murphy , L. 1999 . “ ‘Organisational Interventions to Reduce Job Stress in Health Care Professionals’ ” . In Stress in Health Professionals: Psychological and Organisational Causes and Interventions , Edited by: Firth-Cozens , J and Payne , R. Chichester : John Wiley & Sons .
  • Osborne , D. E. and Gaebler , T. 1992 . Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector , Reading, MA : Addison-Wesley .
  • Parkes , K. R. 1991 . Locus of Control as Moderator: An Explanation for Additive Versus Interactive Findings in the Demand-Discretion Model of Work Stress? . British Journal of Psychology , 82 ( 2 ) : 291 – 312 .
  • Pollitt , C. 2002 . “ ‘The New Public Management in International Perspective: An Analysis of Impacts and Effects’ ” . In New Public Management: Current Trends and Future Prospects , Edited by: McLaughlin , K , Osborne , S P and Ferlie , E. London : Routledge .
  • Pollitt , C. and Bouckaert , G. 2004 . Public Management Reform: A Comparative Analysis , Oxford : Oxford University Press .
  • Rydstedt , L. , Ferrie , J. and Head , J. 2006 . Is There Support for Curvilinear Relationships between Psychosocial Work Characteristics and Mental Wellbeing? Cross-Sectional and Long-Term Data from the Whitehall II Study . Work and Stress , 20 ( 1 ) : 6 – 20 .
  • Sargent , L. and Terry , D. 2000 . The Moderating Role of Social Support in Karasek's Job Strain Model . Work and Stress , 14 ( 3 ) : 245 – 261 .
  • Sparks , K. and Cooper , C. 1999 . Occupational Differences in the Work–Strain Relationship: Towards the Use of Situation-Specific Models . Journal of Occupational and Organizational Psychology , 72 ( 2 ) : 219 – 228 .
  • Spector , P. 1992 . “ ‘A Consideration of the Validity and Meaning of Self-Report Measures of Job Conditions’ ” . In International Review of Industrial and Organizational Psychology , Edited by: Cooper , C. and Robertson , I. New York : Wiley .
  • SPSS Inc . 2004 . SPSS Advanced Statistics 12.0.1 , Chicago, IL : SPSS Inc .
  • Stansfeld , S. , Head , J. and Marmot , M. 2000 . Work-Related Factors and Ill-Health: The Whitehall II Study HCRR 266/2000, Sudbury: HSE Books
  • Stenning , P. and Shearing , C. 2005 . Reforming Police: Opportunities, Drivers and Challenges . Australian and New Zealand Journal of Criminology , 38 ( 2 ) : 167 – 180 .
  • Tabachnick , B. and Fiddell , L. 1996 . Using Multivariate Statistics , New York : Harper Collins College Publishers .
  • Testa , M. 2001 . Organizational Commitment, Job Satisfaction, and Effort in the Service Environment . Journal of Psychology , 135 ( 2 ) : 226 – 236 .
  • Tett , R. and Meyer , J. 1993 . Job Satisfaction, Organizational Commitment, Turnover Intention and Turnover: Path Analyses Based on Meta-Analytic Findings . Personnel Psychology , 46 : 259 – 293 .
  • Thoreson , C. , Caplan , S. , Barsky , A. , de Chermont , K. and Warren , C. 2003 . The Affective Underpinnings of Job Perceptions and Attitudes: A Meta-Analytic Review and Integration . Psychological Bulletin , 129 ( 6 ) : 914 – 945 .
  • Van der Doef , M. and Maes , S. 1999 . The Job Demand-Control (-Support) Model and Psychological Wellbeing: A Review of 20 Years of Empirical Research . Work & Stress , 13 ( 2 ) : 87 – 114 .
  • Violanti , J. M. and Aron , F. 1997 . Sources of Police Stressors, Job Attitudes, and Psychological Distress . Psychological Reports , 72 ( 2 ) : 899 – 904 .
  • Warr , P. 1990 . Decision Latitude, Job Demands, and Employee Wellbeing . Work Stress , 4 : 285 – 294 .
  • Warr , P. 1996 . “ ‘Employee Well-Being’ ” . In Psychology at Work , Edited by: Warr , P. London : Penguin Books .
  • Warr , P. , Cook , J. and Wall , T. 1979 . Scales for the Measurement of Some Work Attitudes and Aspects of Psychological Well-Being . Journal of Occupational Psychology , 52 : 129 – 148 .
  • Winnubst , J. , Marcelissen , F. and Kleber , R. 1982 . Effects of Social Support in the Stressor–Strain Relationship: A Dutch Sample . Social Science and Medicine , 16 : 475 – 482 .
  • Xie , J. L. and Johns , G. 1995 . Job Scope and Stress: Can Job Scope Be Too High? . Academy of Management Journal , 38 ( 5 ) : 1288 – 1309 .
  • Young , B. S. , Worchel , S. and Woehr , D. J. 1998 . Organizational Commitment among Public Service Employees . Public Personnel Management , 27 ( 3 ) : 339 – 348 .
  • Yousef , D. 2000 . Organizational Commitment and Job Satisfaction as Predictors of Attitudes toward Organizational Change in a Non-Western Setting . Personnel Review , 29 ( 5 ) : 567 – 592 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.