Social Capital, Management Capacity and Public Service Performance

REFERENCES

• Aldrich , D. P. and Crook , K. 2008 . Strong Civil Society as a Double-Edged Sword . Political Research Quarterly , 61 : 379 – 89 .
   Web of Science ®Google Scholar
• Alesina , A. and Rosenthal , H. 1995 . Partisan Politics, Divided Government and the Economy , Cambridge : Cambridge University Press .
   Google Scholar
• Alford , J. 2002 . Why do Public Sector Clients Co-produce? Towards a Contingency Theory . Administration & Society , 34 ( 1 ) : 32 – 56 .
   Web of Science ®Google Scholar
• Alt , J. E. and Lowery , R. C. 1994 . Divided Government, Fiscal Institutions, and Budget Deficits: Evidence from the States . American Political Science Review , 88 ( 4 ) : 811 – 28 .
   Web of Science ®Google Scholar
• Andrews , D. F. 1974 . A Robust Method for Multiple Linear Regression . Technometrics , 16 ( 4 ) : 523 – 31 .
   Web of Science ®Google Scholar
• Andrews , R. 2007 . Civic Culture and Public Service Failure: An Empirical Exploration . Urban Studies , 44 ( 4 ) : 845 – 64 .
   Web of Science ®Google Scholar
• Andrews , R. , Boyne , G. A. and Walker , R. M. 2011 . The Impact of Management on Administrative and Survey Measures of Organizational Performance . Public Management Review , 13 ( 2 ) : 227 – 56 .
   Web of Science ®Google Scholar
• Andrews , R. and Brewer , G. A. 2010 . Social Capital and Fire Service Performance: Evidence from the U.S. States . Social Science Quarterly , 91 ( 2 ) : 576 – 91 .
   Web of Science ®Google Scholar
• Beyle , T. 2004 . “ ‘Gubernatorial Power’ ” . In Politics in the American states: A Comparative Analysis , (8th edn) , Edited by: Gray , V. and Hanson , R. L. Washington , DC : CQ Press .
   Google Scholar
• Bockmeyer , J. 2000 . A Culture of Distrust: The Impact of Local Political Culture on Participation in the Detroit EZ . Urban Studies , 37 ( 13 ) : 2417 – 40 .
   Web of Science ®Google Scholar
• Boix , C. and Posner , D. N. 1998 . Social Capital: Explaining its Origins and Effects on Government Performance . British Journal of Political Science , 28 ( 4 ) : 686 – 93 .
   Web of Science ®Google Scholar
• Borge , L.-E. , Falch , T. and Tovmo , P. 2008 . Public Sector Efficiency: The Roles of Political and Budgetary Institutions, Fiscal Capacity and Democratic Participation . Public Choice , 136 : 475 – 95 .
   Web of Science ®Google Scholar
• Bovaird , T. 2007 . Beyond Engagement and Participation: User and Community Coproduction of Public Services . Public Administration Review , 67 ( 5 ) : 846 – 60 .
   Web of Science ®Google Scholar
• Bowerman , B. L. and O'Connell , R. T. 1990 . Linear Statistical Models: An Applied Approach , 2nd edn , Belmont CA : Duxbury .
   Google Scholar
• Boyne , G. A. 2003 . Sources of Public Service Improvement: A Critical Review and Research Agenda . Journal of Public Administration Research and Theory , 13 ( 3 ) : 367 – 94 .
   Web of Science ®Google Scholar
• Brannan , T. , John , P. and Stoker , G. 2006 . Active Citizenship and Effective Public Services and Programmes: How Can We Know What Really Works . Urban Studies , 43 ( 5/6 ) : 993 – 1008 .
   Web of Science ®Google Scholar
• Brewer , G. A. 2003 . Building Social Capital: Civic Attitudes and Behavior of Public Servants . Journal of Public Administration Research and Theory , 13 ( 1 ) : 5 – 26 .
   Web of Science ®Google Scholar
• Brewer , G. A. , Neubauer , B. J. and Geiselhart , K. 2006 . Designing and Implementing E-Government Systems: Critical Implications for Public Administration and Democracy . Administration & Society , 38 ( 4 ) : 472 – 99 .
   Web of Science ®Google Scholar
• Brewer , G. A. and Selden , S. C. 2000 . Why Elephants Gallop: Assessing and Predicting Organizational Performance in Federal Agencies . Journal of Public Administration Research and Theory , 10 ( 4 ) : 685 – 711 .
   Google Scholar
• Brooks , R. 2007 . Young People's Extra-Curricular Activities: Critical Social Engagement or Something for the CV . Journal of Social Policy , 36 ( 3 ) : 417 – 34 .
   Web of Science ®Google Scholar
• Brown , T. L. and Potoski , M. 2003 . Contract-Management Capacity in Municipal and County Governments . Public Administration Review , 63 ( 1 ) : 153 – 64 .
   Web of Science ®Google Scholar
• Coffe , H. and Geys , B. 2005 . Institutional Performance and Social Capital: An Application to the Local Government Level . Journal of Urban Affairs , 27 ( 3 ) : 485 – 502 .
   Web of Science ®Google Scholar
• Coffe , H. and Geys , B. 2007 . Toward an Empirical Characterization of Bridging and Bonding Social Capital . Nonprofit and Voluntary Sector Quarterly , 36 ( 1 ) : 121 – 39 .
   Web of Science ®Google Scholar
• Coggburn , J. D. and Schneider , S. 2003 . The Quality of Management and Government Performance: An Empirical Analysis of the American States . Public Administration Review , 63 ( 2 ) : 206 – 13 .
   Web of Science ®Google Scholar
• Coleman , J. S. 1988 . Social Capital in the Creation of Human Capital . American Journal of Sociology , 94 ( Suppl ) : 95 – 120 .
   Web of Science ®Google Scholar
• Ebdon , C. 2007 . “ ‘Underpinning Government: Capital and Infrastructure Management in State and Local Government’ ” . In In Pursuit of Performance: Management Systems in State and Local Government , Edited by: Ingraham , P. W. Baltimore , MD : Johns Hopkins University Press .
   Google Scholar
• Elkins , D. J. and Simeon , R. E. B. 1979 . A Cause in Search of its Effect, or what does Political Culture Explain . Comparative Politics , 11 ( 2 ) : 127 – 45 .
   Web of Science ®Google Scholar
• Executive Office of the President, Office of Management and Budget . 2002 . The President's Management Agenda , Washington , DC : Author .
   Google Scholar
• Frederickson , D. G. and Frederickson , H. G. 2006 . Measuring the Performance of the Hollow State , Washington , DC : Georgetown University Press .
   Google Scholar
• Fukuyama , F. 1995 . Trust: The Social Virtues and the Creation of Prosperity , New York : Free Press .
   Google Scholar
• Gargan , J. J. 1981 . Consideration of Local Government Capacity . Public Administration Review , 41 ( 6 ) : 649 – 58 .
   Web of Science ®Google Scholar
• Geys , B. , Heinemann , F. and Kalb , A. 2010 . Voter Involvement, Fiscal Autonomy and Public Sector Efficiency: Evidence from German Municipalities . European Journal of Political Economy , 26 ( 2 ) : 265 – 78 .
   Web of Science ®Google Scholar
• Geys , B. and Murdoch , Z. 2010 . The Ambiguous Character of ‘Bridging’ and ‘Bonding’: A Proposal for Combining Existing Measures . Sociology , 44 ( 3 ) : 523 – 40 .
   Google Scholar
• Government Performance Project. (2001) State Grade Report 2001: Management Matters and Performance Counts. Available at http://www.maxwell.syr.edu/gpp/grade/state_2001/index.asp?id=2 (accessed on 23 August 2005)
   Google Scholar
• Grosskopf , S. and Yaisawamg , S. 1990 . Economies of Scope in the Provision of Local Public Services . National Tax Journal , 43 : 61 – 74 .
   Web of Science ®Google Scholar
• Heckman , A. C. ‘Does Management Matter? Testing Models of Government Performance’ . Paper presented at the 9th Public Management Research Association Conference . 2007 , Tucson , Arizona.
   Google Scholar
• Hou , Y. 2007 . “ ‘Putting Money Where the Need Is: Managing the Finances of State and Local Governments’ ” . In In Pursuit of Performance: Management Systems in State and Local Government , Edited by: Ingraham , P. W. Baltimore , MD : Johns Hopkins University Press .
   Google Scholar
• Ingraham , P. W. and Donahue , A. K. 2000 . “ ‘Dissecting the Black Box Revisited: Characterizing Government Management Capacity’ ” . In Governance and Performance: New Perspectives , Edited by: Heinrich , C. J. and Lynn , L. E. Washington , DC : Georgetown University Press .
   Google Scholar
• Ingraham , P. W. , Joyce , P. G. and Donahue , A. K. 2003 . Government Performance: Why Management Matters , Baltimore , MD : Johns Hopkins University Press .
   Google Scholar
• Jaccard , J. and Turrisi , R. 2003 . Interaction Effects in Multiple Regression , London : Sage .
   Google Scholar
• Jackman , R. W. and Miller , R. A. 1998 . Social Capital and Politics . Annual Review of Political Science , 1 : 47 – 73 .
   Web of Science ®Google Scholar
• John , P. 2005 . The Contribution of Volunteering, Trust and Networks to Educational Performance . Policy Studies Journal , 33:4 : 635 – 56 .
   Web of Science ®Google Scholar
• Kettl , D. F. 2005 . The Global Public Management Revolution , 2nd edn , Washington , DC : The Brookings Institution .
   Google Scholar
• Kitchener , M. , Beynon , M. J. and Harrington , C. 2002 . Qualitative Comparative Analysis and Public Services Research: Lessons from an Early Application . Public Management Review , 4 ( 4 ) : 485 – 504 .
   Google Scholar
• Knack , S. 2002 . Social Capital and the Quality of Government: Evidence from the States . American Journal of Political Science , 46 ( 4 ) : 772 – 85 .
   Web of Science ®Google Scholar
• Ladd , H. F. 1992 . Population Growth, Density and the Costs of Providing Public Services . Urban Studies , 29 ( 2 ) : 273 – 95 .
   Web of Science ®Google Scholar
• Lowndes , V. , Pratchett , L. and Stoker , G. 2006 . Local Political Participation: The Impact of Rules-In-Use . Public Administration , 84 ( 3 ) : 539 – 61 .
   Web of Science ®Google Scholar
• 1989 . Implementation and Public Policy: With a New Postscript , Lanham, MD : University Press of America .
   Google Scholar
• Menahem , G. , Doron , G. and Haim , D. I. 2011 . Bonding and Bridging Associational Social Capital and the Financial Performance of Local Authorities in Israel . Public Management Review , 13 ( 5 ) : 659 – 82 .
   Web of Science ®Google Scholar
• Meyer , M. 2004 . Too Much of a “Good” Thing? Insular Neighborhood Associations, Nonreciprocal Civility, and the Promotion of Civic Health . Nonprofit and Voluntary Sector Quarterly , 33 : 572 – 97 .
   Web of Science ®Google Scholar
• Moore , M. H. 1995 . Creating Public Value: Strategic Management in Government , Cambridge : Harvard University Press .
   Google Scholar
• Moynihan , D. P. 2008 . The Dynamics of Performance Management: Constructing Information and Reform , Washington , DC : Georgetown University Press .
   Google Scholar
• Moynihan , D. P. and Ingraham , P. W. 2003 . Look for the Silver Lining: Managing for Results in State Government . Journal of Public Administration Research and Theory , 13 ( 4 ) : 469 – 90 .
   Web of Science ®Google Scholar
• Nalbandian , J. 1991 . Professionalism in Local Government: Transformations in the Roles, Responsibilities, and Values of City Managers , San Francisco : Jossey-Bass .
   Google Scholar
• Nalbandian , J. 2005 . Professionals and the Conflicting Forces of Administrative Modernization and Civic Engagement . American Review of Public Administration , 35 ( 4 ) : 311 – 26 .
   Web of Science ®Google Scholar
• National Audit Office . 2009 . Assessment of the Capability Review Programme , Report by the Comptroller and Auditor General. London : Stationery Office .
   Google Scholar
• Nunnally , J. C. 1978 . Psychometric Theory , 2nd edn , New York : McGraw Hill .
   Google Scholar
• O'Leary , R. and Yandle , T. 2000 . Environmental Management at the Millennium. The Use of Environmental Dispute Resolution by State Governments . Journal of Public Administration Research and Theory , 10 : 137 – 55 .
   Google Scholar
• O'Toole , L. J. and Meier , K. J. 2010 . In Defense of Bureaucracy . Public Management Review , 12 ( 3 ) : 341 – 61 .
   Web of Science ®Google Scholar
• Organization for Economic Cooperation and Development (OECD) . 2001 . The Well-Being of Nations: The Role of Human and Social Capital , OECD : Centre for Educational Research and Innovation .
   Google Scholar
• Osborne , S. P. , Chew , C. and McLaughlin , K. 2008 . The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: A Longitudinal Approach . Public Management Review , 10 ( 1 ) : 51 – 70 .
   Web of Science ®Google Scholar
• Pestoff , V. 2006 . Citizens and Coproduction of Welfare Services – Childcare in Eight European Countries . Public Management Review , 8 ( 4 ) : 503 – 19 .
   Web of Science ®Google Scholar
• Pierce , J. , Lovrich , N. P. and Moon , D. C. 2002 . Social Capital and Government Performance: An Analysis of 20 American Cities . Public Performance and Management Review , 25 ( 4 ) : 381 – 97 .
   Google Scholar
• Pollitt , C. and Bouckaert , G. 2004 . Public Management Reform: A Comparative Analysis , Oxford : Oxford University Press .
   Google Scholar
• Portes , A. 1998 . Social Capital: Its Origins and Applications in Modern Sociology . Annual Review of Sociology , 24 : 1 – 24 .
   Web of Science ®Google Scholar
• Putnam , R. D. 1993 . Making Democracy Work: Civic Traditions in Modern Italy , Princeton , NJ : Princeton University Press .
   Google Scholar
• Putnam , R. D. 2000 . Bowling Alone: The Collapse and Revival of American Community , New York : Simon & Schuster .
   Google Scholar
• Putnam , R. D. 2007 . E Pluribus Unum: Diversity and Community in the Twenty-First Century. Scandinavian Political Studies , 30 ( 2 ) : 137 – 74 .
   Google Scholar
• Rainey , H. G. 1993 . “ Toward a Theory of Goal Ambiguity in Public Organizations ” . Greenwich : JAI press .
   Google Scholar
• Reed , B. J. , Holley , L. and Dufner , D. 2007 . “ ‘The Performance Challenge: Information Technology Management in States, Counties, and Cities’ ” . In In Pursuit of Performance: Management Systems in State and Local Government , Edited by: Ingraham , P. W. Baltimore , MD : Johns Hopkins University Press .
   Google Scholar
• Rice , T. W. 2001 . Social Capital and Government Performance in Iowa Communities . Journal of Urban Affairs , 23 ( 3/4 ) : 375 – 89 .
   Web of Science ®Google Scholar
• Rice , T. W. and Sumberg , A. 1997 . Civic Culture and Government Performance in the American States . Publius: The Journal of Federalism , 27 ( 1 ) : 99 – 114 .
   Web of Science ®Google Scholar
• Rothstein , B. and Stolle , D. 2008 . The State and Social Capital: An Institutional Theory of Generalized Trust . Comparative Politics , 40 ( 4 ) : 441 – 59 .
   Web of Science ®Google Scholar
• Selden , S. C. , Brewer , G. and Brudney , J. 1999 . The Role of City Managers: Are they Principals, Agents, or Both . American Review of Public Administration , 29 ( 2 ) : 124 – 48 .
   Web of Science ®Google Scholar
• Selden , S. C. and Jacobson , W. 2007 . “ ‘Government's Largest Investment: Human Resource Management in States, Counties, and Cities’ ” . In In Pursuit of Performance: Management Systems in State and Local Government , Edited by: Ingraham , P. W. Baltimore , MD : Johns Hopkins University Press .
   Google Scholar
• Smith , D. H. 1994 . Determinants of Voluntary Association Participation and Volunteering – A Literature Review . Nonprofit and Voluntary Sector Quarterly , 23 ( 3 ) : 243 – 63 .
   Web of Science ®Google Scholar
• Tavits , M. 2006 . Making Democracy Work More? Exploring the Linkage between Social Capital and Government Performance . Political Research Quarterly , 59 ( 2 ) : 211 – 25 .
   Web of Science ®Google Scholar
• Vidich , A. J. and Bensman , J . 1968 . Small Town in Mass Society: Class, Power and Religion in a Rural Community , Princeton , NJ : Princeton University Press .
   Google Scholar
• Vigoda , E. 2002a . Administrative Agents of Democracy? A Structural Equation Modelling of the Relationship between Public-sector Performance and Citizenship Involvement . Journal of Public Administration Research and Theory , 12 ( 2 ) : 241 – 72 .
   Web of Science ®Google Scholar
• Vigoda , E. 2002b . From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration . Public Administration Review , 62 ( 5 ) : 527 – 40 .
   Web of Science ®Google Scholar
• Walker , R. M. , Boyne , G. A. and Brewer , G. A . 2010 . Public Management and Performance: Research Directions , Cambridge : Cambridge University Press .
   Google Scholar
• Western , B. 1995 . Concepts and Suggestions for Robust Regression Analysis . American Journal of Political Science , 39 ( 3 ) : 786 – 817 .
   Web of Science ®Google Scholar
• Wichowski , A. and Moynihan , D. P. 2008 . Measuring how Administration Shapes Citizenship: A Policy Feedback Perspective on Performance Management . Public Administration Review , 68 ( 5 ) : 908 – 20 .
   Web of Science ®Google Scholar
• Wilkinson , R. G. 1996 . Unhealthy Societies: The Afflictions of Inequality , London : Routledge .
   Google Scholar
• Woolcock , M. 2010 . The Rise and Routinization of Social Capital, 1988–2008 . Annual Review of Political Science , 13 : 469 – 87 .
   Web of Science ®Google Scholar