1,634
Views
31
CrossRef citations to date
0
Altmetric
Articles

When Change Becomes Transformation

A case study of change management in Medicaid offices in New York City

, , &
Pages 1-17 | Received 05 Jan 2011, Accepted 30 Mar 2012, Published online: 25 Jul 2012

References

  • Armenakis , A. A. and Bernerth , J. B. 2007 . Organizational Change Recipients' Belief Scale: Development of an Assessment Instrument . Journal of Applied Behavioral Science , 43 ( 4 ) : 481 – 505 .
  • Bolman , L. G. and Deal , T. E. 2003 . Reframing Organizations: Artistry, Choice, and Leadership , San Francisco , CA : Jossey-Bass .
  • Collins , J. C. and Porras , J. I. 1996 . Building your Company's Vision . Harvard Business Review , September/October : 65 – 77 .
  • Cyert , R. M. and March , J. G. 1963 . A Behavioral Theory of the Firm , Malden , MA : Blackwell .
  • Dutton , J. E. and Ashford , S. J. 1997 . Reading the Wind: How Middle Managers Assess the Context for Selling Issues to Top Managers . Strategic Management Journal , 18 ( 5 ) : 407 – 25 .
  • Ford , J. D. and Ford , L. W. 2008 . Resistance to Change: The Rest of the Story . Academy of Management Review , 33 ( 2 ) : 362 – 77 .
  • Foreman , P. and Whetten , D. A. 2002 . Members' Identification wwith Multiple-Identity Organizations . Organization Science , 13 ( 6 ) : 618 – 35 .
  • Glisson , C. and Dukes , D. 2006 . The Effects of the ARC Organizational Intervention on Caseworker Turnover, Climate, and Culture in Children's Service Systems . Child Abuse & Neglect , 30 ( 8 ) : 855 – 80 . discussion 849–54
  • Glisson , C. and James , L. R. 2002 . The Cross-Level Effects of Culture and Climate in Human Service Teams . Journal of Organization Behavior , 23 ( 6 ) : 767 – 94 .
  • Glisson , C. and Schoenwald , S. K. 2008 . Therapist Turnover and New Program Sustainability in Mental Health Clinics as a Function of Organizational Culture, Climate, and Service Structure . Administration and Policy in Mental Health , 35 ( 1–2 ) : 124 – 33 .
  • Goleman , D. J. 2000 . Leadership that Gets Results . Harvard Business Review , March/April : 78 – 90 .
  • Hall , R. H. 2002 . Organizations: Structures, Processes, and Outcomes , Upper Saddle River , NJ : Prentice Hall .
  • Heikkila , T. A. and Isett , K. R. 2007 . Citizen Involvement and Performance Management in Special Purpose Governments . Public Administration Review , 67 ( 2 ) : 238 – 48 .
  • Howitt , A. M. 1997 . Engaging Frontline Employees in Oranizational Renewal. Innovations in American Government Program , Cambridge , MA : Harvard University . H. U. John F. Kennedy School of Government
  • Isett , K. R. and Burnam , M. A. 2007 . The State Policy Context of Implementation Issues for Evidence-Based Practices in Mental Health . Psychiatric Services , 58 ( 7 ) : 914 – 21 .
  • Isett , K. R. and Burnam , M. A. 2008 . The Role of State Mental Health Authorities in Managing Change for the Implementation of Evidence-Based Practices . Community Mental Health Journal , 44 ( 3 ) : 195 – 211 .
  • Isett, K. R. and Miranda, J. (2008) The Problems and Pitfalls in Designing Multi-level Participatory Governance Structures: The Case of New Mexico's Behavioral Health Transformation. Workshop on the Study of Governance, Paris, France
  • Isett , K. R. and Morrissey , J. P. 2006 . Systems Ideologies and Street-Level Bureaucrats: Policy Change and Perceptions of Quality in a Behavioral Health Care System . Public Administration Review , 66 ( 2 ) : 217 – 27 .
  • Isett , K. R. and Sparer , M. 2011 . Aligning Ideologies and Institutions: Reorganization in the HIV/AIDS Services Administration of New York City . Public Administration Review , 71 ( 2 ) : 243 – 52 .
  • Kelman , S. 2005 . Unleashing Change: A Study of Organizational Renewal in Government , Washington, DC: Brookings .
  • Kim , S. 2002 . Participative Management and Job Satisfaction: Lessons for Management Leadership . Public Administration Review , 62 ( 2 ) : 231 – 41 .
  • Kotter , J. P. 1995 . Leading Change: Why Transformation Efforts Fail . Harvard Business Review , March/April : 59 – 67 .
  • Kuhn , T. S. 1962 . The Structure of Scientific Revolutions , Chicago , IL : University of Chicago Press .
  • Lipsky , M. 1980 . Street-Level Bureaucracy , New York , NY : Russell Sage .
  • Mashaw , J. L. 1983 . Bureaucratic Justice: Managing Social Security Disability Claims , New Haven , CT : Yale University Press .
  • Maslow , A. 1943 . A Theory of Human Motivation . Psychological Review , 50 : 370 – 96 .
  • McGregor , D. 1960 . The Human Side of Enterprise , New York , NY : McGraw-Hill .
  • Mechanic , D. 1962 . Sources of Power of Lower Participants in Complex Organizations . Administrative Science Quarterly , 7 ( 3 ) : 349 – 64 .
  • Milliken , F. J. 1987 . Three Types of Perceived Uncertainty about the Environment: State, Effect, and Response Uncertainty . Academy of Management Review , 12 ( 1 ) : 133 – 43 .
  • Mitchell , R. K. and Agle , B. R. 1997 . Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts . Academy of Management Review , 22 ( 4 ) : 853 – 86 .
  • Piderit , S. K. 2000 . Rethinking Resistance and Recognizing Ambivalence: A Multidimensional View of Attitudes Toward an Organizational Change . Academy of Management Review , 25 ( 4 ) : 783 – 94 .
  • Romanelli , E. and Tushman , M. L. 1994 . Organizational Transformation as Punctuated Equilibrium: An Empirical Test . Academy of Management Journal , 37 ( 5 ) : 1141 – 66 .
  • Selznick , P. 1953 . TVA and the Grassroots: A Study in the Sociology of Formal Organization , Berkeley , CA : University of California Press .
  • Stone , D. A. 2002 . Policy Paradox: The Art of Political Decision Making , New York , NY : Norton .
  • Strauss , A. L. 1981 . Psychiatric Ideologies and Institutions , New Brunswick , NJ : Transaction Books .
  • Thompson , J. D. 1967 . Organizations in Action , New York , NY : McGraw-Hill .
  • Tucker , J. 1993 . Everyday Forms of Employee Resistance . Sociological Forum , 8 ( 1 ) : 25 – 45 .
  • Tushman , M. L. and Anderson , P. 1986 . Technological Discontinuities and Organizational Environments . Administrative Science Quarterly , 31 ( 3 ) : 439 – 65 .
  • Wanberg , C. R. and Banas , J. T. 2000 . Predictors and Outcomes of Openness to Changes in Reorganizing Workplace . Journal of Applied Psychology , 85 ( 1 ) : 132 – 42 .
  • Weber , M. 1946 . “ ‘Bureaucracy’ ” . In Essays in Sociology , Edited by: Gerth , H. H. and Mills , C. W. Oxford : Oxford University Press .
  • Wright , B. E. and Davis , B. S. 2003 . Job Satisfaction in the Public Sector: The Role of the Work Environment . American Review of Public Administration , 33 ( 1 ) : 70 – 90 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.