6,138
Views
23
CrossRef citations to date
0
Altmetric
Original Articles

Representative co-production: broadening the scope of the public service logic

References

  • AbouAssi, K., and S. An. 2017. “Gender Representation and Organizational Size: Examining Opportunities for Members’ Involvement in Membership Organizations.” Public Management Review 19 (10): 1437–1454. doi:10.1080/14719037.2017.1284255.
  • Akaka, M., S. Vargo, and R. Lusch. 2013. “The Complexity of Context: A Service Ecosystems Approach for International Marketing.” Journal of International Marketing 21 (4): 1–20. doi:10.1509/jim.13.0032.
  • Alford, J. 2002. ““Why Do Public-Sector Clients Coproduce? toward a Contingency Theory.” Administration & Society 34 (1): 32–56. doi:10.1177/0095399702034001004.
  • Alford, J. 2009a. Engaging Public Sector Clients: From Service-Delivery to Co-Production. Basingstoke: Palgrave.
  • Alford, J. 2009b. “Public Value from Co-Production by Clients: What Induces Clients to Co-Produce.” Public Sector 32 (4): 11–12.
  • Alford, J. 2014. “The Multiple Facets of Co-Production: Building on the Work of Elinor Ostrom.” Public Management Review 16 (3): 299–316. doi:10.1080/14719037.2013.806578.
  • Alford, J. 2016. “Co-Production, Interdependence and Publicness: Extending Public Service-Dominant Logic.” Public Management Review 18 (5): 673–691. doi:10.1080/14719037.2015.1111659.
  • Allen, J., G. Mohatt, S. Rasmus, K. Hazel, L. Thomas, and the PA team. 2006. The Tools to Understand: Community as Co-Researcher on Cultural-Specific Protective Factors for Alaska Natives. In Community Action Research: Benefits to Community Members and Service Providers, edited by R. Reeb, 41–60. New York: Haworth Press.
  • Anderson, L., and A. Ostrom. 2015. “Transformative Service Research: Advancing Our Knowledge about Service and Well-Being.” Journal of Service Research 18 (3): 243–249. doi:10.1177/1094670515591316.
  • Anderson, L., A. Ostrom, C. Corus, R. Fisk, A. Gallan, M. Giraldo, M. Mende, et al. 2013. “Transformative Service Research: An Agenda for the Future.” Journal of Business Research 66 :1203–1210. doi:10.1016/j.jbusres.2012.08.013.
  • Andrae, B., and P. Sparén. 2017. Cervical Screening Programme Saves Lives in More Ways than One. Accessed 20 June2017.http://ki.se/en/news/cervical-screening-programme-saves-lives-in-more-ways-than-one.
  • Andrae, B., T. Andersson, P. Lambert, L. Kemetli, L. Silfverdal, B. Strander, W. Ryd, et al. 2012. “Screening and Cervical Cancer Cure: Population Based Cohort Study.” British Medical Journal 344 (7849): 1–11. doi:10.1136/bmj.e900.
  • Atkins, D., A. Fertig, and V. Wilkins. 2014. “Connectedness and Expectations: How Minority Teachers Can Improve Educational Outcomes for Minority Students.” Public Management Review 16 (4): 503–526. doi:10.1080/14719037.2013.841981.
  • Barnes, M., J. Newman, A. Knops, and H. Sullivan. 2003. “Constituting ‘The Public’ in Public Participation.” Public Administration 81 (2): 379–399. doi:10.1111/1467-9299.00352.
  • Batalden, M., P. Batalden, P. Margolis, M. Seid, G. Armstrong, L. Opipari-Arrigan, and H. Hartung. 2015. “Coproduction of Healthcare Service.” BMJ Qual Saf, Bmjqs-2015. doi:10.1136/bmjqs-2015-004315.
  • Beck Jørgensen, T., and B. Bozeman. 2007. “Public Values: An Inventory.” Administration & Society 39 (3): 354–381. doi:10.1177/0095399707300703.
  • Berger, P., and T. Luckmann. 1966. The Social Construction of Reality: A Treatise in the Sociology of Knowledge. New York: Anchor Books.
  • Bergman, B., and B. Klefsjö. 2010. Quality from Customer Needs to Customer Satisfaction. 3rd ed ed. Lund: Studentlitteratur.
  • Berry, L., and N. Bendapudi. 2007. “Healthcare: A Fertile Field for Service Research.” Journal of Service Research 10 (2): 111–122. doi:10.1177/1094670507306682.
  • Berwick, D., B. Godfrey, and J. Roessner. 2002. Curing Health Care: New Strategies for Quality Improvement. 2nd ed ed. San Francisco: Jossey-Bass.
  • Blocker, C., and A. Barrios. 2015. “The Transformative Value of a Service Experience.” Journal of Service Research 18 (3): 365–383. doi:10.1177/1094670515583064.
  • Bovaird, T. 2007. “Beyond Engagement and Participation: User and Community Coproduction of Public Services.” Public Administration Review 67 (5): 846–860. doi:10.1111/j.1540-6210.2007.00773.x.
  • Bovaird, T., and E. Loeffler. 2012. “From Engagement to Co-Production: The Contribution of Users and Communities to Outcomes and Public Value.” Voluntas: International Journal of Voluntary and Nonprofit Organizations 23 (4): 1119–1138. doi:10.1007/s11266-012-9309-6.
  • Bovaird, T., G. Stoker, T. Jones, E. Loeffler, and M. Roncancio. 2016. “Activating Collective Co-Production of Public Services: Influencing Citizens to Participate in Complex Governance Mechanisms in the UK.” International Review of Administrative Sciences 82 (1): 47–68. doi:10.1177/0020852314566009.
  • Bovaird, T., G. Van Ryzin, E. Loeffler, and S. Parrado. 2015. “”Activating Citizens to Participate in Collective Co-Production of Public Services.”.” Journal of Social Policy 44 (1): 1–23. doi:10.1017/S0047279414000567.
  • Bradbury, H. 2010. “What Is Good Action Research? Why the Resurgent Interest.” Action Research Journal 8 (1): 93–109. doi:10.1177/1476750310362435.
  • Brandsen, T., and M. Honingh. 2016. “Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions.” Public Administration Review 76 (3): 427–435. doi:10.1111/puar.12465.
  • Brudney, J. L., and R. E. England. 1983. “Toward a Definition of the Coproduction Concept.” Public Administration Review 43: 59–65. doi:10.2307/975300.
  • Burke, N., J. Pasick, and J. Barker. 2009. “Theorizing Social Context: Rethinking Behavioral Theory.” Health Education & Behavior 36 (5): 55–70. doi:10.1177/1090198109335338.
  • Cepiku, D., and F. Giordano. 2014. “Co-Production in Developing Countries: Insights from the Community Health Workers Experience.” Public Management Review 16 (3): 317–340. doi:10.1080/14719037.2013.822535.
  • Church, J., D. Saunders, M. Wanke, R. Pong, C. Spooner, and M. Dorgan. 2002. “Citizen Participation in Health Decision-Making: Past Experience and Future Prospects.” Journal of Public Health Policy 23 (1): 12–32. doi:10.2307/3343116.
  • CSDH (Commission on Social Determinants of Health). 2008. Closing the Gap in a Generation: Health Equity through Action on the Social Determinants of Health. Geneva: World Health Organization.
  • Echeverri, P., and P. Skålén. 2011. “Co-Creation and Co-Destruction: A Practice-Theory Based Study of Interactive Value Formation.” Marketing Theory 11 (3): 351–373. doi:10.1177/1470593111408181.
  • Elg, M., J. Engström, L. Witell, B. Poksinska, and R. Verma. 2012. “Co-Creation and Learning in Health-Care Service Development.” Journal of Service Management 23 (3): 328–343. doi:10.1108/09564231211248435.
  • Eriksson, E., K. Eliasson, A. Hellström, S. Määttä, and L. Vaughn. 2016. “When They Talk about Motherhood: A Qualitative Study of Three Groups’ Perceptions in a Swedish Child Health Service Context.” International Journal for Equity in Health 15: 99. doi:10.1186/s12939-016-0387-8.
  • Farr, M. 2016. “Co-Production and Value Co-Creation in Outcome-Based Contracting in Public Services.” Public Management Review 18 (5): 654–672. doi:10.1080/14719037.2015.1111659.
  • Fisk, R., L. Anderson, D. Bowen, T. Gruber, A. Ostrom, L. Patrício, J. Reynoso, R. Sebastiani, and P. Anders Gustafsson and Professor Rod. 2016. “Billions of Impoverished People Deserve to Be Better Served: A Call to Action for the Service Research Community.” Journal of Service Management 27 (1): 43–55. doi:10.1108/JOSM-04-2015-0125.
  • Fledderus, J., T. Brandsen, and M. Honingh. 2016. “User Co-Production of Public Service Delivery: An Uncertainty Approach.” Public Policy and Administration 30 (2): 145–164. doi:10.1177/0952076715572362.
  • Giddens, A. 1984. The Constitution of Society: Outline of the Theory of Structuration. Cambridge: Polity Press.
  • Graneheim, U., and B. Lundman. 2004. “Qualitative Content Analysis in Nursing Research: Concepts, Procedures and Measures to Achieve Trustworthiness.” Nurse Education Today 24 (2): 105–112. doi:10.1016/j.nedt.2003.10.001.
  • Grönroos, C. 2008. “Service Logic Revisited: Who Creates Value? and Who Co-Creates.” European Business Review 20 (4): 298–314. doi:10.1108/09555340810886585.
  • Grönroos, C. 2011. “Value Co-Creation in Service Logic: A Critical Analysis.” Marketing Theory 11 (3): 279–301. doi:10.1177/1470593111408177.
  • GS (Göteborgs stadskansli). 2010. Befolkningsdata Och Sociala Indikatorer [Population Data and Social Indicators]. Accessed 20 June 2017. http://medborgarkraften.org/Kartorstadsdelarna/Statistisk%20beskrivning%20av%2010%20nya%20SDN.pdf.
  • Hardyman, W., K. Daunt, and M. Kitchener. 2015. “Value Co-Creation through Patient Engagement in Health Care: A Micro-Level Approach and Research Agenda.” Public Management Review 17 (1): 90–107. doi:10.1080/14719037.2014.881539.
  • Helkkula, A., C. Kelleher, and M. Pihlström. 2012. “Characterizing Value as an Experience: Implications for Service Researchers and Managers.” Journal of Service Research 15 (1): 1–17. doi:10.1177/1094670511426897.
  • Humphreys, A., and K. Grayson. 2008. “The Intersecting Roles of Consumer and Producer: A Critical Perspective on Co-Production, Co-Creation and Prosumption.” Sociology Compass 2 (3): 963–980. doi:10.1111/j.1751-9020.2008.00112.x.
  • Johnson, B. 2001. ““Aktörer, Strukturer Och Sociala Konstruktioner” [Actors, Structures, and Social Constructions].” Statsvetenskaplig Tidskrift 104 (2): 97–114.
  • Kingdon, J. 1995. Agendas, Alternatives and Public Policies. New York: Longman.
  • Kuppelwieser, V., and J. Finsterwalder. 2016. “Transformative Service Research and Service-Dominant Logic: Que Vaditis.” Journal of Retailing and Consumer Services 28: 91–98. doi:10.1016/j.jretconser.2015.08.011.
  • Lægreid, P., K. Sarapuu, L. Rykkja, and T. Randma-Liiv. 2015. “”New Coordination Challenges in the Welfare State.”.” Public Management Review 17 (7): 927–939. doi:10.1080/14719037.2015.1029344.
  • Lim, H. 2006. “Representative Bureaucracy: Rethinking Substantive Effects and Active Representation.” Public Administration Review 66 (2): 193–204. doi:10.1111/j.1540-6210.2006.00572.x.
  • Litva, A., K. Canvin, M. Shepherd, A. Jacoby, and M. Gabbay. 2009. “Lay Perceptions of the Desired Role and Type of User Involvement in Clinical Governance.” Health Expectations 12 (1): 81–91. doi:10.1111/j.1369-7625.2008.00530.x.
  • Loeffler, E., G. Power, T. Bovaird, and F. Hine-Hughes. 2013. Co-Production of Health and Wellbeing in Scotland. Accessed 12 December 2017http://www.govint.org/fileadmin/user_upload/publications/Co-Production_of_Health_and_Wellbeing_in_Scotland.pdf.
  • Lundquist, L. 1984. ““Aktörer Och Structurer” [Actors and Structures].” Statsvetenskaplig Tidskrift 87 (1): 1–22.
  • Lundquist, L. 1991. Förvaltning Och Demokrati [Administration and Democracy]. Lund: Studentlitteratur.
  • Marmot, M., J. Allen, R. Bell, E. Bloomer, and P. Goldblatt. 2012. “WHO European Review of Social Determinants of Health and the Health Divide.” The Lancet 380 (9846): 1011–1029. doi:10.1016/S0140-6736(12)61228-8.
  • Martin, G. 2008. “‘Ordinary People Only’: Knowledge, Representativeness, and the Publics of Public Participation in Health Care.” Sociology of Health & Illness 30 (1): 35–54. doi:10.1111/j.1467-9566.2007.01027.x.
  • Mastracci, S., and L. Bowman. 2015. “Public Agencies, Gendered Organizations: The Future of Gender Studies in Public Management.” Public Management Review 17 (6): 857–875. doi:10.1080/14719037.2013.867067.
  • McColl-Kennedy, J., S. Vargo, T. Dagger, J. Sweeney, and Y. Van Kasteren. 2012. “Health Care Customer Value Cocreation Practice Styles.” Journal of Service Research 15 (4): 370–389. doi:10.1177/1094670512442806.
  • Moore, M. 1994. “Public Value as the Focus of Strategy.” Australian Journal of Public Administration 53 (3): 296–303. doi:10.1111/j.1467-8500.1994.tb01467.x.
  • Nordgren, L. 2009. “Value Creation in Health Care Services – Developing Service Productivity: Experiences from Sweden.” International Journal of Public Sector Management 22 (2): 114–127. doi:10.1108/09513550910934529.
  • Normann, R. 2001. När Kartan Förändrar Affärslandskapet[Reframing Business: When the Map Changes the Landscape]. Malmö: Liber.
  • Olsson, M., and O. Panifilova. 2009. Behovsanalys För Angereds Närsjukhus [Necessity Analysis for Angered Local Hospital]. Accessed 20 June 2017. http://www.angeredsnarsjukhus.se/upload/Angereds%20n%C3%A4rsjukhus/Behovsanalys%20del%202.pdf.
  • Osborne, S. 2006. “The New Public Governance.” Public Management Review 8 (3): 377–387. doi:10.1080/14719030600853022.
  • Osborne, S. 2018. “From Public Service-dominant Logic to Public Service Logic: Are Public Service Organizations Capable of Co-production and Value Co-creation?.” Public Management Review 20 (2): 225–231. doi: 10.1080/14719037.2017.1350461.
  • Osborne, S., and K. Strokosch. 2013. “It Takes Two to Tango? Understanding the Co-Production of Public Services by Integrating the Service Management and Public Administration Perspectives.” British Journal of Management 24 (1): 31–47. doi:10.1111/1467-8551.12010.
  • Osborne, S., Z. Radnor, and G. Nasi. 2013. “A New Theory for Public Service Management? toward a (Public) Service-Dominant Approach.” The American Review of Public Administration 43 (2): 135–158. doi:10.1177/0275074012466935.
  • Osborne, S., Z. Radnor, and K. Strokosch. 2016. “Co-Production and Co-Creation of Value in Public Services: A Suitable Case for Treatment.” Public Management Review 18 (5): 639–653. doi:10.1080/14719037.2015.1111927.
  • Osborne, S., Z. Radnor, T. Kinder, and I. Vidal. 2015. “The Service Framework: A Public-Service-dominant Approach to Sustainable Public Service.” British Journal of Management 26 (3): 424–438. doi:10.1111/1467-8551.12094.
  • Ostrom, E. 1996. “Crossing the Great Divide: Coproduction, Synergy, and Development.” World Development 24 (6): 1073–1087. doi:10.1016/0305-750X(96)00023-X.
  • Parasuraman, A., V. Zeithaml, and L. Berry. 1985. “A Conceptual Model of Service Quality and Its Implications for Future Research.” Journal of Marketing 49 (4): 41–50.
  • Pasick, R., and N. Burke. 2008. “A Critical Review of Theory in Breast Cancer Screening Promotion across Cultures.” Annual Review of Public Health 29: 351–368. doi:10.1146/annurev.publhealth.29.020907.143420.
  • Payne, A., K. Storbacka, and P. Frow. 2008. “Managing the Co-Creation of Value.” Academy of Marketing Science 36 (1): 83–96. doi:10.1007/s11747-007-0070-0.
  • Pestoff, V. 2006. “Citizens and Co-Production of Welfare Services: Childcare in Eight European Countries.” Public Management Review 8 (4): 503–519. doi:10.1080/14719030601022882.
  • Pestoff, V. 2014. “Collective Action and the Sustainability of Co-Production.” Public Management Review 16 (3): 383–401. doi:10.1080/14719037.2013.841460.
  • Porter, M., and V. Millar. 1985. “How Information Gives You Competitive Advantage.” Harvard Business Review 63 (July–August): 149–160.
  • Quist, J., and M. Fransson. 2014. Tjänstelogik För Offentlig Förvaltning [Service Logic for Public Management]. Stockholm: Liber.
  • Radnor, Z., S. Osborne, T. Kinder, and J. Mutton. 2014. “Operationalizing Co-Production in Public Services Delivery: The Contribution of Service Blueprinting.” Public Management Review 16 (3): 402–423. doi:10.1080/14719037.2013.848923.
  • Reeb, R. 2006. “Community Action Research: An Introduction.” In Community Action Research: Benefits to Community Members and Service Providers, edited by R. Reeb, 1–3. New York: Haworth Press.
  • Riccucci, N., G. Van Ryzin, and H. Li. 2016. “Representative Bureaucracy and the Willingness to Coproduce: An Experimental Study.” Public Administration Review 76 (1): 121–130. doi:10.1111/puar.12401.
  • Rihova, I., D. Buhalis, M. Moital, and M. Gouthro. 2013. “Social Layers of Customer-To-Customer Value Co-Creation.” Journal of Service Management 24 (5): 553–566. doi:10.1108/JOSM-04-2013-0092.
  • Rosenbaum, M. 2015. “Guest Editorial. Transformative Service Research: Focus on Well-Being.” The Service Industries Journal 35 (7–8): 363–367. doi:10.1080/02642069.2015.1025061.
  • Rosentraub, M., and E. Sharp. 1981. “Consumers as Producers of Social Services: Coproduction and the Level of Social Services.” Southern Review of Public Administration 4 (3): 502–539.
  • SBU (Statens Beredning för Medicinsk Utvärdering). 2008. General Childhood Vaccination against HPV 16 and 18 Aimed at Preventing Cervical Cancer. Stockholm: SBU.
  • Shanahan, M., and S. Hofer. 2005. “Social Context in Gene-Environment Interactions: Retrospect and Prospect.” The Journals of Gerontology Series B: Psychological Sciences and Social Sciences 60 (1): 65–76. doi:10.1093/geronb/60.Special_Issue_1.65.
  • Simmons, R., and C. Brennan. 2017. “User Voice and Complaints as Drivers of Innovation in Public Services.” Public Management Review 19 (8): 1085–1104. doi:10.1080/14719037.2016.1257061.
  • Skålén, P. 2016. Tjänstelogik [Service Logic]. Lund: Studentlitteratur.
  • Skålén, P., K. Aal, and B. Edvardsson. 2015. “Cocreating the Arab Spring: Understanding Transformation of Service Systems in Contention.” Journal of Service Research 18 (3): 250–264. doi:10.1177/1094670514559700.
  • Stoker, G. 2006. “Public Value Management: A New Narrative for Networked Governance.” The American Review of Public Administration 36 (1): 41–57. doi:10.1177/0275074005282583.
  • Suzuki, K., and C. Avellaneda. 2017. “Women and Risk-Taking Behaviour in Local Public Finance.” Public Management Review. doi:10.1080/14719037.2017.1412118.
  • Tahvilzadeh, N. 2011. Representativ Byråkrati [Representative Bureaucracy]. Gothenburg: Intellecta Infolog.
  • Trischler, J., and R. Scott. 2016. “Designing Public Services: The Usefulness of Three Service Design Methods for Identifying User Experiences.” Public Management Review 18 (5): 718–739. doi:10.1080/14719037.2015.1028017.
  • Van Ryzin, G., N. Riccucci, and H. Li. 2017. “Representative Bureaucracy and Its Symbolic Effect on Citizens: A Conceptual Replication.” Public Management Review 19 (9): 1365–1379. doi:10.1080/14719037.2016.1195009.
  • Vargo, S., and M. Akaka. 2012. “Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View.” Service Science 4 (3): 207–217.
  • Vargo, S., P. Maglio, and M. Akaka. 2008. “On Value and Value Co-Creation: A Service Systems and Service Logic Perspective.” European Management Journal 26 (3): 145–152. doi:10.1016/j.emj.2008.04.003.
  • Vargo, S., and R. Lusch. 2004. “Evolving to a New Dominant Logic for Marketing.” Journal of Marketing 68 (1): 1–17. doi:10.1509/jmkg.68.1.1.24036.
  • Vargo, S., and R. Lusch. 2008. “Service-Dominant Logic: Continuing the Evolution.” Journal of the Academy of Marketing Science 36 (1): 1–10. doi:10.1007/s11747-007-0069-6.
  • Vargo, S., and R. Lusch. 2016. “Institutions and Axioms: An Extension and Update of Service-Dominant Logic.” Journal of the Academy of Marketing Science 44 (1): 5–23. doi:10.1007/s11747-015-0456-3.
  • VGR (Västra Götalandsregionen). 2010. Kommunikationsplan: Vidareutveckling Av Cervixcancerprevention 2010–2011 [Communication Plan: Development of Cervical Cancer Prevention 2010–2011]. Gothenburg: VGR.
  • Voorberg, W., V. Bekkers, and L. Tummers. 2015. “A Systematic Review of Co-Creation and Co-Production: Embarking on the Social Innovation Journey.” Public Management Review 17 (9): 1333–1357. doi:10.1080/14719037.2014.930505.
  • WHO (World Health Organization). 2017. Health Systems Topic: Equity. Accessed 20 June 2017. http://www.who.int/healthsystems/topics/equity/en/
  • Wright, B. 2015. “Voices of the Vulnerable: Community Health Centres and the Promise and Peril of Consumer Governance.” Public Management Review 17 (1): 57–71. doi:10.1080/14719037.2014.881537.
  • Young, I. 1997. “Difference as a Resource for Democratic Communication.” In Deliberative Democracy: Essays on Reason and Politics, edited by J. Bohman and W. Rehg, 383–406. Cambridge: MIT Press.