Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government

References

• Abramowitz, Alan I., and Steven Webster. 2016. “The Rise of Negative Partisanship and the Nationalization of U.S. Elections in the 21st Century.” Electoral Studies 41: 12–22. doi:10.1016/j.electstud.2015.11.001.
   Web of Science ®Google Scholar
• Alford, John R. 2001. “We’re All in This Together. The Decline of Trust in Government, 1958-1996.” In What Is It about Government that Americans Dislike? edited by John R. Hibbing and Elizabeth Theiss-Morse, 28–46. Cambridge: Cambridge University Press.
   Google Scholar
• Bachmann, Reinhard, Nicole Gillespie, and Richard Priem. 2015. “Repairing Trust in Organizations and Institutions: Toward a Conceptual Framework.” Organization Studies 36 (9): 1123–1142. doi:10.1177/0170840615599334.
   Web of Science ®Google Scholar
• Baekgaard, M., S. Serritzlew, O. James, and G. G. V. Ryzin. 2020. “Citizens’ Motivated Reasoning about Public Performance: Experimental Findings from the US and Denmark.” International Public Management Journal 23 (2): 1–24.
   Web of Science ®Google Scholar
• Baekgaard, Martin, and Soren Serritzlew. 2016. “Interpreting Performance Information: Motivated Reasoning or Unbiased Comprehension.” Public Administration Review 76 (1): 73–82. doi:10.1111/puar.12406.
   Web of Science ®Google Scholar
• Behn, Robert D. 2003. “Why Measure Performance? Different Purposes Require Different Measures.” Public Administration Review 63 (5): 586–606. doi:10.1111/1540-6210.00322.
   Web of Science ®Google Scholar
• Bisgaard, Martin. 2015. “Bias Will Find a Way: Economic Perceptions, Attributions of Blame, and Partisan-Motivated Reasoning during Crisis.” The Journal of Politics 77 (3): 849–860. doi:10.1086/681591.
   Web of Science ®Google Scholar
• Bolsen, T., J. N. Druckman, and F. L. Cook. 2014. “The Influence of Partisan Motivated Reasoning on Public Opinion.” Political Behavior 36: 235–262. doi:10.1007/s11109-013-9238-0.
   Web of Science ®Google Scholar
• Charbonneau, E., and G.G. Van Ryzin. 2015. “Benchmarks and Citizen Judgments of Local Government Performance: Findings from a Survey Experiment.” Public Management Review 17 (2): 288–304. doi:10.1080/14719037.2013.798027.
   Web of Science ®Google Scholar
• Christensen, J., and D.P. Moynihan. 2020. “Motivated Reasoning and Policy Information: Politicians are More Resistant to Debiasing Interventions than the General Public.” Behavioural Public Policy. Forthcoming. https://doi.org/10.1017/bpp.2020.50
   Google Scholar
• Dubnick, Melvin, and H. George Frederickson. 2011. Public Accountability: Performance Measurement, the Extended State, and the Search for Trust. Washington: National Academy of Public Administration and The Kettering Foundation.
   Google Scholar
• Ezrow, Lawrence, and Georgios Xezonakis. 2011. “Citizen Satisfaction with Democracy and Parties’ Policy Offerings.” Comparative Political Studies 44 (9): 1152–1178. doi:10.1177/0010414011405461.
   Web of Science ®Google Scholar
• Gaines, B. J., J. H. Kuklinski, P. J. Quirk, B. Peyton, and J. Verkuilen. 2007. “Same Facts, Different Interpretations: Partisan Motivation and Opinion on Iraq.” The Journal of Politics 69: 957–974. doi:10.1111/j.1468-2508.2007.00601.x.
   Web of Science ®Google Scholar
• Gerber, A.S., and G.A. Huber. 2010. “Partisanship, Political Control, and Economic Assessments.” American Journal of Political Science 54 (1): 153–173. doi:10.1111/j.1540-5907.2009.00424.x.
   Web of Science ®Google Scholar
• Goren, P. 2002. “Character Weakness, Partisan Bias, and Presidential Evaluation.” American Journal of Political Science 46 (3): 627–641. doi:10.2307/3088404.
   Web of Science ®Google Scholar
• Government Performance and Results Act of 1993. Pub. L. 103-62 (1993).
   Google Scholar
• Government Performance and Results Modernization Act of 2010.Pub. L. 111–352 (2011).
   Google Scholar
• “Government’s Role and Performance, Views of National Institutions, Expertise.” Pew Research Center. 2017, October 24. https://www.people-press.org/2017/10/24/4-governments-role-and-performance-views-of-national-institutions-expertise/
   Google Scholar
• Hatry, H.P. 2006. Performance Measurement: Getting Results. Washington, D.C.: Urban Institute Press.
   Google Scholar
• Heckman, J. J. 1979. “Sample Selection Bias as a Specification Error.” Econometrica: Journal of the Econometric Society 47: 153–161. doi:10.2307/1912352.
   Web of Science ®Google Scholar
• Heintzman, R, and B Marson. 2005. “People, Service and Trust: Is There a Public Sector Value Chain?” International Review of Administrative Sciences 71 (4): 549–575. doi:10.1177/0020852305059599.
   Web of Science ®Google Scholar
• Hetherington, Marc J., and Thomas J. Rudolph. 2015. Why Washington Won’t Work. Political Trust and the Governing Crisis. Chicago: University of Chicago Press.
   Google Scholar
• Hobolt, Sara B. 2012. “Citizen Satisfaction with Democracy in the European Union.” JCMS: Journal of Common Market Studies 50 (1): 88–105. doi:10.1111/j.1468-5965.2011.02229.x.
   Web of Science ®Google Scholar
• Internal Revenue Service. 2018. “National Taxpayer Advocate Identifies Priority Areas in Mid-Year Report to Congress; Focuses on Customer Service.” June 27. https://www.irs.gov/newsroom/national-taxpayer-advocate-identifies-priority-areas-in-mid-year-report-to-congress-focuses-on-customer-service
   Google Scholar
• James, O. 2009. “Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services.” Journal of Public Administration Research and Theory 19 (1): 107–123. doi:10.1093/jopart/mum034.
   Web of Science ®Google Scholar
• James, Oliver, and Carolyn Petersen. 2018. “International Rankings of Government Performance and Source Credibility for Citizens: Experiments about E-government Rankings in the UK and the Netherlands.” Public Management Review 20 (4): 469–484. doi:10.1080/14719037.2017.1296965.
   Web of Science ®Google Scholar
• James, Oliver, and Greg Van Ryzin. 2017. “Motivated Reasoning about Public Performance: An Experimental Study of How Citizens Judge the Affordable Care Act.” Journal of Public Administration Research and Theory 27 (1): 197–209. doi:10.1093/jopart/muw049.
   Web of Science ®Google Scholar
• Jilke, Sebastian. 2018. “Citizen Satisfaction under Changing Political Leadership: The Role of Partisan Motivated Reasoning.” Governance 31: 515–533. doi:10.1111/gove.12317.
   Web of Science ®Google Scholar
• Jilke, Sebastian, and Martin Baekgaard. 2019. “The Political Psychology of Citizen Satisfaction: Does Functional Responsibility Matter?” Journal of Public Administration Research and Theory 30 (1): 130–143. doi:10.1093/jopart/muz012.
   Web of Science ®Google Scholar
• Jost, J.T. 2017. “Ideological Asymmetries and the Essence of Political Psychology.” Political Psychology 38 (2): 167–208. doi:10.1111/pops.12407.
   Web of Science ®Google Scholar
• Kaltenthaler, K., and W.J. Miller. 2012. “The Polarized American: Views on Humanity and the Sources of Hyper-Partisanship.” American Behavioral Scientist 56 (12): 1718–1734. doi:10.1177/0002764212463357.
   Web of Science ®Google Scholar
• Keele, Luke. 2005. “The Authorities Really Do Matter: Party Control and Trust in Government.” The Journal of Politics 67 (3): 873–886. doi:10.1111/j.1468-2508.2005.00343.x.
   Web of Science ®Google Scholar
• “Key Findings on Americans’ Views of the U.S. Political System and Democracy.” Pew Research Center. 2018, April 26. https://www.pewresearch.org/fact-tank/2018/04/26/key-findings-on-americans-views-of-the-u-s-political-system-and-democracy/
   Google Scholar
• Kraft, Patrick W., Milton Lodge, and Charles S. Taber. 2015. “Why People “Don’t Trust the Evidence”: Motivated Reasoning and Scientific Beliefs.” The ANNALS of the American Academy of Political and Social Science 658: 121–133.
   Web of Science ®Google Scholar
• Landry, C.E., and J.A. List. 2007. “Using Ex-ante Approaches to Obtain Credible Signals of Value in Contingent Markets: Evidence from the Field.” American Journal of Agricultural Economics 89: 420–429. doi:10.1111/j.1467-8276.2007.01017.x.
   Web of Science ®Google Scholar
• Lebo, Matthew J., and Daniel Cassino. 2007. “The Aggregated Consequences of Motivated Reasoning and the Dynamics of Partisan Presidential Approval.” Political Psychology 28 (6): 720–746. doi:10.1111/j.1467-9221.2007.00601.x.
   Web of Science ®Google Scholar
• Lodge, Milton, and Charles S. Taber. 2013. The Rationalizing Voter. Cambridge: Cambridge University Press.
   Google Scholar
• Ma, Liang. 2017. “Performance Management and Citizen Satisfaction with the Government: Evidence from Chinese Municipalities.” Public Administration 95 (1): 39–59. doi:10.1111/padm.12275.
   Web of Science ®Google Scholar
• Meier, Kenneth J., and Laurence J. O’Toole Jr. 2009. “The Proverbs of New Public Management: Lessons from an Evidence-Based Research Agenda.” The American Review of Public Administration 39 (1): 4–22. doi:10.1177/0275074008326312.
   Web of Science ®Google Scholar
• Mizrahi, S., E. Vogoda-Gadot, and N. Cohen. 2009. “Trust, Participation and Performance in Public Administration. An Empirical Examination of Health Services in Israel.” Public Performance and Management Review 33 (1): 7–33. doi:10.2753/PMR1530-9576330101.
   Web of Science ®Google Scholar
• Morgeson, F. V., III. 2012. “Expectations, Disconfirmation, and Citizen Satisfaction with the US Federal Government: Testing and Expanding the Model.” Journal of Public Administration Research and Theory 23 (2): 289–305. doi:10.1093/jopart/mus012.
   Web of Science ®Google Scholar
• Morgeson, F. V., III, and C. Petrescu. 2011. “Do They All Perform Alike? An Examination of Perceived Performance, Citizen Satisfaction and Trust with U.S. Federal Agencies.” International Review of Administrative Science 77 (3): 451–479.
   Web of Science ®Google Scholar
• Morgeson, F. V., III, G. T. M. Hult, S. Mithas, T. Keiningham, and C. Fornell. 2020. “Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship.” Journal of Marketing 84 (5): 79–99. doi:10.1177/0022242920929029.
   Web of Science ®Google Scholar
• Morgeson, F. V., III, and S. Mithas. 2009. “Does E-government Measure up to E-Business? Comparing End-User Perceptions of U.S. Federal Government and E-business Websites.” Public Administration Review 69: 740–752. doi:10.1111/j.1540-6210.2009.02021.x.
   Web of Science ®Google Scholar
• Morgeson, Forrest V., III. 2014. Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust. NY: Palgrave Macmillan.
   Google Scholar
• Morgeson, Forrest V., III, David VanAmburg, and Sunil Mithas. 2011. “Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship.” Journal of Public Administration Research and Theory 21 (2): 257–283.
   Web of Science ®Google Scholar
• Morisi, David E., John T. Jost, and Vishal Singh. 2019. “An Asymmetrical “President-in-power” Effect.” American Political Science Review 113 (2): 614–620. doi:10.1017/S0003055418000850.
   Web of Science ®Google Scholar
• Moynihan, Donald P., and Alexander Kroll. 2016. “Performance Management Routines that Work? An Early Assessment of the GPRA Modernization Act.” Public Administration Review 76 (2): 314–323. doi:10.1111/puar.12434.
   Web of Science ®Google Scholar
• Noda, Y. 2020. “Performance Information and Learning Effects on Citizen Satisfaction with Public Services.” Public Management Review 1–23. doi:10.1080/14719037.2020.1775281.
   Web of Science ®Google Scholar
• OECD. 2013. “Citizen Satisfaction with Public Services.” In Government at a Glance. Paris: OECD Publishing. 166–167.
   Google Scholar
• Office and Management and Budget (OMB). 2018. “Statistical Programs of the United States Government.” https://www.whitehouse.gov/wp-content/uploads/2018/05/statistical-programs-2018.pdf
   Google Scholar
• “Political Polarization in the American Public.” Pew Research Center. 2014, June 12. https://www.people-press.org/2014/06/12/political-polarization-in-the-american-public/
   Google Scholar
• Pew Research Center. 2017. “Key Takeaways on Americans’ Growing Partisan Divide over Political Values.” Pew Research Center. October 5. https://www.pewresearch.org/fact-tank/2017/10/05/takeaways-on-americans-growing-partisan-divide-over-political-values/
   Google Scholar
• “Public Expresses Favorable Views of a Number of Federal Agencies.” Pew Research Center. 2019, October 1. https://www.people-press.org/2019/10/01/public-expresses-favorable-views-of-a-number-of-federal-agencies/
   Google Scholar
• “Report to Congress: E-health and Telemedicine.” Department of Health and Human Services. 2016, August 12. https://aspe.hhs.gov/system/files/pdf/206751/TelemedicineE-HealthReport.pdf
   Google Scholar
• Sharma, P.N., F. Morgeson III, S. Mithas, and S. Aljazzaf. 2018. “An Empirical and Comparative Analysis of E-Government Performance Measurement Models: Model Selection via Explanation, Prediction, and Parsimony.” Government Information Quarterly 35: 515–535. doi:10.1016/j.giq.2018.07.003.
   Web of Science ®Google Scholar
• Short, Jeremy C., David J. Ketchen Jr., Nathan Bennett, and Mathilda du Toit. 2006. “An Examination of Firm, Industry, and Time Effects on Performance Using Random Coefficients Modeling.” Organizational Research Methods 9 (3): 259–284. doi:10.1177/1094428106287572.
   Web of Science ®Google Scholar
• Song, M S.H., and K.J. Meier. 2020. “Quality Standards, Implementation Autonomy, and Citizen Satisfaction with Public Services: Cross-National Evidence.” Public Management Review. doi:10.1080/14719037.2020.1730939.
   Web of Science ®Google Scholar
• Song, M., and K.J. Meier. 2018. “Citizen Satisfaction and the Kaleidoscope of Government Performance: How Multiple Stakeholders See Government Performance.” Journal of Public Administration Research and Theory 28 (4): 489–505. doi:10.1093/jopart/muy006.
   Web of Science ®Google Scholar
• Taber, Charles S., Damon Cann, and Simona Kucsova. 2009. “The Motivated Processing of Political Arguments.” Political Behavior 31 (2): 137–155. doi:10.1007/s11109-008-9075-8.
   Web of Science ®Google Scholar
• Taber, Charles S., and Milton Lodge. 2006. “Motivated Skepticism in the Evaluation of Political Beliefs.” American Journal of Political Science 50 (3): 755–769. doi:10.1111/j.1540-5907.2006.00214.x.
   Web of Science ®Google Scholar
• “Trust and Distrust in America.” Pew Research Center. 2019, July 22. https://www.people-press.org/2019/07/22/trust-and-distrust-in-america/
   Google Scholar
• Van der Meer, T.W.G. 2017. “Political Trust and “The Crisis of Democracy”.” In Oxford Research Encyclopedia on Politics, edited by R.J. Dalton (pp. 1–22). New York: Oxford University Press.
   Google Scholar
• Van Ryzin, G.G. 2007. “Pieces of a Puzzle: Linking Government Performance, Citizen Satisfaction, and Trust.” Public Performance and Management Review 30 (4): 521–535. doi:10.2753/PMR1530-9576300403.
   Google Scholar
• Van Ryzin, G.G., D. Muzzio, S. Immerwahr, L. Gulick, and E. Martinez. 2004. “Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City.” Public Administration Review 64 (3): 331–341. doi:10.1111/j.1540-6210.2004.00377.x.
   Web of Science ®Google Scholar
• Verbeeten, Frank H.M., and Roland F. Speklé. 2015. “Management Control, Results-Oriented Culture and Public Sector Performance: Empirical Evidence on New Public Management.” Organization Studies 36 (7): 953–978. doi:10.1177/0170840615580014.
   Web of Science ®Google Scholar
• Williamson, Vanessa. 2019. “Public Ignorance or Elitist Jargon? Reconsidering Americans’ Overestimates of Government Waste and Foreign Aid.” American Politics Research 47 (1): 152–173. doi:10.1177/1532673X18759645.
   Web of Science ®Google Scholar
• Wood, Gordon. 2017. Friends Divided: John Adams and Thomas Jefferson. NY: Penguin Press.
   Google Scholar
• Wooldridge, Jeffrey M. 2003. “Cluster-sample Methods in Applied Econometrics.” American Economic Review 93 (2): 133–138. doi:10.1257/000282803321946930.
   Web of Science ®Google Scholar
• Yang, Kifeng, and Marc Holzer. 2006. “The Performance–Trust Link: Implications for Performance Measurement.” Public Administration Review 66 (1): 114–126. doi:10.1111/j.1540-6210.2006.00560.x.
   Web of Science ®Google Scholar