Benchmarking As a Learning Tool In Voluntary Non-Profit Organizations

References

• Argyris , C. 1977 . Organizational Learning and Management Information Systems . Accounting, Organizations & Society , 2 ( 2 ) : 113 – 123 .
   Google Scholar
• Argyris , C. and Schon , D. 1978a . Organisational Learning , Reading, MA : Addison-Wesley .
   Google Scholar
• Argyris , C. and Schon , D. 1978b . Organisational Learning: A Theory of Action Perspective , Reading, MA : Addison-Wesley .
   Google Scholar
• Barber , P. 1995 . “ Benchmarking: The Ultimate Resource ” . In APICS , 28 – 30 . The Performance Advantage .
   Google Scholar
• Bergman , R. 1994 . Hitting the Mark , 48 – 50–1 . Hospital & Health Networks .
   Google Scholar
• Boyd , G. and Marrett , B. 1996 . Duplication Benchmarking Report , RBS .
   Google Scholar
• Capozzalo , G. 1994 . Experts Discuss How Benchmarking Improves the Health Care Industry , 48 – 90–5 . Healthcare Financial Management .
   Google Scholar
• Chandler , A. 1962 . Strategy and Structure , Cambridge, MA : MIT Press .
   Google Scholar
• Cooke , R. A. 1977 . “ Managing Change in Organisations ” . In Management Principles for Non-Profit Agencies and Organisations , Edited by: Zaltman , G. New York : AMACOM .
   Google Scholar
• Cyert , R. M. and March , J. G. 1963 . A Behavioural Theory of the Firm , Englewood Cliffs, NJ : Prentice Hall .
   Google Scholar
• Drucker , P. F. 1990 . Managing the Non-Profit Organization , Oxford : Butterworth-Heinemann .
   Google Scholar
• Dutton , J. and Duncan , R. 1983 . “ The Creation of Momentum for Change through the Process of Organizational Sensemoking ” . In Unpublished manuscript, Graduate School of Business Administration , New York University .
   Google Scholar
• Fiol , C. and Lyles , M. 1985 . Organizational Learning . The Academy of Management Review , 10 ( 4 ) : 803 – 813 .
   Web of Science ®Google Scholar
• Gift , R. , Stoddart , T. and Wilson , K. 1994 . Collaborative Benchmarking in a Health Care System , 48 – 80–7 . Healthcare Financial Management .
   Google Scholar
• Hedberg , B. 1981 . “ How Organizations Learn and Unlearn? ” . In Handbook of Organizational Design , Edited by: Nystrom , P. C. and Starbuck , W. H. London : Oxford University Press .
   Google Scholar
• Jennings , K. and Westfall , F. 1992 . Benchmarking for Strategic Action . Journal of Business Strategy , 13 ( 3 ) : 22 – 25 .
   PubMedGoogle Scholar
• Kearns , K. , Krasman , R. and Meyer , W. 1994 . Why Nonprofit Organisations Are Ripe for Total Management . Nonprofit Management And Leadership , 4 ( 4 ) : 447 – 460 .
   Google Scholar
• Kelleher , T. and Godfrey , J. 1995 . Benchmarking for Competitive Advantage , London : BBC for Business .
   Google Scholar
• Lawrence , P. R. and Lursch , J. W. 1967 . Organisation and Environment , Homewood, II : Irwin .
   Google Scholar
• McManus , P. 1994 . Benchmarking Special Section , 48 – 57 . Health Care Financial Management .
   Google Scholar
• McNair , C. J. and Leibfried , K. H. 1992 . Benchmarking: A Tool for Continuous Improvement , New York : Harper Collins .
   Google Scholar
• Meyer , A. 1982 . Adapting to Environmental Jolts . Administrative Science Quarterly , 27 ( 4 ) : 515 – 537 .
   PubMed Web of Science ®Google Scholar
• Michael , S. R. 1982 . “ Organizational Changes Techniques ” . In Their Present, Their Future , 67 – 80 . Organizational Dynamics .
   Google Scholar
• Miles , R. 1982 . Coffin Nails and Corporate Strategies , Englewood Cliffs, NJ : Prentice Hall .
   Google Scholar
• Miller , D. and Friesen , P. H. 1980 . Momentum and Revolution in Organizational Adaptation . Academy of Management Journal , 23 ( 4 ) : 591 – 614 .
   Web of Science ®Google Scholar
• Mintzberg , H. and Waters , J. 1982 . Tracking Strategy in an Entrepreneurial Firm . Academy of Management Journal , 25 ( 3 ) : 465 – 499 .
   Web of Science ®Google Scholar
• Pedler , M. and Aspinwall , K. 1996 . The Purpose and Practice of Organisation Learning , London : McGraw Hill .
   Google Scholar
• Peters , G. 1994 . Benchmarking Customer Service , London : Pitman Publishing .
   Google Scholar
• Pryor , L. S. 1992 . Benchmarking: A Self Improvement Strategy . The Journal of Business Strategy , Nov- Dec : 28 – 32 .
   Google Scholar
• Scriven , G. 1992 . Benchmarking: An Overview . Corporate Management , March-April : 52 – 55 .
   Google Scholar
• Senge , P. 1990 . The Leader's New Work: Building Learning Organizations . Sloan Management Review , 32 Fall : 7 – 23 .
   Google Scholar
• Spendolini , W. 1992 . The Benchmarking Boo , New York : AMACOM .
   Google Scholar
• Stata , R. 1989 . Organizational Learning -The Key to Management Innovation . Sloan Management Review , spring : 63 – 74 .
   Google Scholar
• Tushman , M. , Newman , W. and Romanelli , E. 1986 . Convergence and Upheaval: Managing the Unsteady Pace of Organizational Evolution . California Management Review , 20 ( 1 ) : 29 – 44 .
   Google Scholar
• Wholey , J. , Abramson , M. and Bellavita , C. 1986 . Performance and Credibility: Developing Excellence in Public and VNPOs , Lexington, MA : Heath and Coy .
   Google Scholar
• Zairi , M. 1992 . Competitive Benchmarking: An Executive Guide , Hertford : Technical Communications (Publishing) Ltd .
   Google Scholar
• Zairi , M. and Leonard , P. 1994 . Practical Benchmarking: The Complete Guide , London : Chapman and Hall .
   Google Scholar