References
- Sandars J, Esmail A. The frequency and nature of medical error in primary care: understanding the diversity across studies. Fam. Pract. 2003;20:231–236.10.1093/fampra/cmg301
- Jansma J, Wagner C, Bijnen A. Residents’ intentions and actions after patient safety education. BMC Health Serv. Res. 2010;10:350.10.1186/1472-6963-10-350
- RCGP Curriculum. 2.02: patient safety and quality of care. London: Royal College of General Practitioners. revised 2012
- World Health Organisation. WHO patient safety curriculum guide. 2011. Available from: http://www.who.int/patientsafety/education/curriculum/en [Accessed 01/02/2014]
- Reason J. Human error: models and management. BMJ. 2000;320:768–770.10.1136/bmj.320.7237.768
- Reason J. Beyond the organisational accident: the need for ‘error wisdom’ on the frontline. Qual. Saf. Health Care. 2004;13: Suppl II, ii28–ii33.
- NHS Institute for Innovation and Improvement. Quality and service improvement tools: process mapping. 2013. Available from: http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/process_mapping_-_an_overview.html. [Accessed 01/02/2014]