1,607
Views
37
CrossRef citations to date
0
Altmetric
Articles

Student satisfaction with learning management systems: a lens of critical success factors

, &
Pages 337-350 | Received 01 Aug 2010, Accepted 17 Feb 2012, Published online: 28 Sep 2012

References

  • Adeyinka , T. and Mutula , S. 2010 . A proposed model for evaluating the success of WebCT course content management system . Computers in Human Behavior , 26 : 1795 – 1805 .
  • Arroway, P., Davenport, E., Guanging, X., & Updegrove, D. (2010). EDUCAUSE core data service fiscal year 2009 summary report. An EDUCAUSE White Paper. Retrieved from http://net.educause.edu/ir/library/pdf/PUB8007.pdf
  • Beyth-Marom , R. , Chajut , E. , Roccas , S. and Sagiv , L. 2003 . Internet-assisted versus traditional distance learning environments: Factors affecting students’ preferences . Computers & Education , 41 : 65 – 76 .
  • Blin , F. and Munro , M. 2008 . Why hasn’t technology disrupted academics’ teaching practice? Understanding resistance to change through the lens of activity theory . Computer & Education , 50 : 475 – 490 .
  • Bliuc , A.M. , Goodyear , P. and Ellis , R.A. 2007 . Research focus and methodological choices in studies into students’ experiences of blended learning in higher education . The Internet and Higher Education , 10 : 231 – 244 .
  • Bonk , C.J. 2004 . The perfect e-storm: Emerging technologies, enormous learner demand, enhanced pedagogy, and erased budgets , London : Observatory on Borderless Higher Education .
  • Brooks , R. 2005 . Measuring university quality . The Review of Higher Education , 29 : 1 – 21 .
  • Chiang , A.C. and Fung , I.P. 2004 . Redesigning chat forum for critical thinking in a problem-based learning environment . The Internet and Higher Education , 7 : 311 – 328 .
  • Clark , J. 2002 . A product review of WebCT . The Internet and Higher Education , 5 : 79 – 82 .
  • Conole , G. , deLaat , M. , Dillon , T. and Darby , J. 2008 . ‘“Disruptive technologies”, “pedagogical innovation”: What’s new? Findings from an in-depth study of students’ use and perception of technology . Computers & Education , 50 : 511 – 524 .
  • DeLone , W.H. and McLean , E.R. 2003 . The DeLone and McLean model of information system success: A ten-year update . Journal of Management Information Systems , 19 : 9 – 30 .
  • García , P. , Schiaffino , S. and Amandi , A. 2008 . An enhanced Bayesian model to detect students’ learning styles in web-based courses . Journal of Computer Assisted Learning , 24 : 305 – 315 .
  • Garrison , D.R. and Kanuka , H. 2004 . Blended learning: Uncovering its transformative potential in higher education . The Internet and Higher Education , 7 : 95 – 105 .
  • Glaser , B.G. and Strauss , A.L. 1967 . The Discovery of Grounded Theory: Strategies for Qualitative Research , Chicago : Aldine Pub. Co .
  • Guri-Rosenblit , S. 2005 . Eight paradoxes in the implementation process of e-learning in higher education . Higher Education Policy , 18 : 5 – 29 .
  • Harasim , L. 2000 . Shift happens: Online education as a new paradigm in learning . The Internet and Higher Education , 3 : 41 – 61 .
  • Hoy , W. and Miskel , C.G. 2001 . Educational administration , New York , NY : McGraw-Hill .
  • Ives , B. and Jarvenpaa , S.L. 1996 . Will the Internet revolutionize business education and research? . Sloan Management Review , 37 : 33 – 41 .
  • Jaschik, S. (2009, May 12). Looks at the decrease in tenure-track jobs over the last 10 years. Inside Higher Education. Retrieved from http://www.insidehighered.com/news/2009/05/12/workforce
  • Joint Information Systems Committee. (2008). Exploring tangible benefits of e- learning. InfoNet. Retrieved from http://www.jiscinfonet.ac.uk/publications/camel-tangible-benefits.pdf
  • Kim , S.W. and Leet , M.G. 2008 . Validation of an evaluation model for Learning Management Systems . Journal of Computer Assisted Learning , 24 : 284 – 294 .
  • Levy , Y. 2008 . An empirical development of critical value factors (CVF) of online learning activities: An application of activity theory and cognitive value theory . Computers & Education , 51 : 1664 – 1675 .
  • Liaw , S. 2008 . Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system . Computers & Education , 51 : 864 – 873 .
  • Lizzio , A. , Wilson , K. and Simons , R. 2002 . University students’ perceptions of the learning environment and academic outcomes: Implications for theory and practice . Studies in Higher Education , 27 : 27 – 52 .
  • Lonn , S. and Teasley , S.D. 2009 . Saving time or innovating practice. Investigating perceptions and uses of learning management systems . Computers & Education , 53 : 686 – 694 .
  • Malikowski , S.R. 2008 . Factors related to breadth of use in course management systems . The Internet and Higher Education , 11 ( 2 ) : 81 – 86 .
  • Malikowski , S. , Thompson , M.E. and Theis , J.G. 2006 . External factors associated with adopting a CMS in resident college courses . The Internet and Higher Education , 9 : 163 – 174 .
  • McPherson , M. and Nunest , J. 2008 . Critical issues for elearning delivery: what may seem obvious is not always put into practice . Journal of Computer Assisted Learning , 24 : 433 – 445 .
  • Merriam , A.B. 1990 . Case study research in education: A qualitative approach , San Francisco , CA : Jossey-Bass .
  • Meyer , J.W. and Rowan , B. 1977 . Institutional organizations, formal structure as myth and ceremony . American Journal of Sociology , 83 : 340 – 363 .
  • Meyer , J.W. and Rowan , B. 1978 . “ The structure of educational organizations ” . In Environment and Organization , Edited by: Meyer , Marshall W. 78 – 109 . San Francisco : Jossey-Bass .
  • Nachmias , R. 2002 . A research framework for the study of a campus-wide web-based academic instruction project . The Internet and Higher Education , 5 : 213 – 229 .
  • Naveh, G. (2009) Improving the incorporation of information technology (it) in university teaching. Thesis submitted in partial fulfillment of the requirements for the degree of “Doctor of Philosophy”, Israel: Ben Gurion University of the Negev.
  • Naveh , G. , Tubin , D. and Pliskin , N. 2006 . Web Sites for Every Department Course . Campus-Wide Information Systems (CWIS) , 23 : 68 – 75 .
  • Naveh G., Tubin, D., & Pliskin, N., (2008) Information technology diffusion in academic teaching: an institutional perspective. In Leon, G., Bernados, A., Casar, J., Kautz, K., DeGross, J. (Eds.), Open IT-Based Innovation: Moving Towards Cooperative IT Transfer and Knowledge Diffusion, IFIP International Federation for Information Processing, (Vol. 287, pp. 563–567), Boston, MA: Springer.
  • Naveh , G. , Tubin , D. and Pliskin , N. 2010 . Student LMS use and satisfaction in academic institutions: The organizational perspective . The Internet and Higher Education , 13 : 127 – 133 .
  • Organisation for Economic Co-operation and Development. (2005, December). E-learning in tertiary education. Policy Brief. Retrieved from http://www.oecd.org/dataoecd/55/25/35961132.pdf
  • Raub , W. and Weesie , J. 1990 . Reputation and efficiency in social interactions: An example of network effects . American Journal of Sociology , 96 : 626 – 654 .
  • Rockart , J.F. 1979 . Chief executives define their own data needs . Harvard Business Review , 57 : 81 – 93 .
  • Rogers, E.M. (2003). Diffusion of Innovation (5th ed.). New York: Free Press.
  • Rowan , B. and Miskel , C.G. 1999 . “ Institutional theory and the study of educational organizations ” . In Handbook of research on educational administration , Edited by: Murphy , J. and Louis , K.S. 359 – 384 . San Francisco , CA : Jossey-Bass .
  • Salmeron , J.L. 2009 . Augmented fuzzy cognitive maps for modelling LMS critical success factors . Knowledge-Based Systems , 22 : 275 – 278 .
  • Scanlon , E. and Issroff , K. 2005 . Activity theory and higher education: Evaluating learning technologies . Journal of Computer Assisted Learning , 21 : 430 – 439 .
  • Selim , H.M. 2007 . Critical success factors for e-learning acceptance. Confirmatory factor models . Computers & Education , 49 : 396 – 413 .
  • Selwyn , N. 2007 . The use of computer technology in university teaching and learning: A critical perspective . Journal of Computer Assisted Learning , 23 : 83 – 94 .
  • Smith, S.M. (2007, May 9). How to measure customer satisfaction: Satisfaction measurement and theory. Retrieved from About Surveys website: http://www.aboutsurveys.com/how-to-measure-customer-satisfaction-satisfaction-measurement-and-theory/
  • Sun , P. , Tsai , J.R. , Finger , G. , Chen , Y. and Yeh , D. 2008 . What drives a successful e-learning? An empirical investigation of the critical factors influencing learner satisfaction . Computers & Education , 50 : 1183 – 1202 .
  • Wang , Y.S. , Wang , H.Y. and Shee , D.Y. 2007 . Measuring e-learning systems success in an organizational context: Scale development and validation . Computers in Human Behavior , 23 : 1792 – 1808 .
  • Woods , R. , Baker , J.D. and Hopper , D. 2004 . Hybrid Structures: Faculty Use and Perception of Web-Based Courseware as a Supplement to Face- To – Face Instruction . The Internet and Higher Education , 7 : 281 – 297 .
  • Yin , R.K. 1989 . Case study research design and methods , London : Sage .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.