Preparing to work: dramaturgy, cynicism and normative ‘remote’ control in the socialization of graduate recruits in management consulting

References

• Ackroyd , S. and Crowdy , P.A. 1990 . Can culture be managed? . Personnel Review , 19 ( 5 ) : 3 – 13 .
   Web of Science ®Google Scholar
• Ackroyd , S. and Thompson , P. 1999 . Organizational misbehaviour , London : Sage .
   Google Scholar
• Alvesson , M. 2004 . Knowledge work and knowledge intensive firms , Oxford : Oxford University Press .
   Google Scholar
• Barker , J. 1999 . The discipline of teamwork: participation and concertive control , London : Sage .
   Google Scholar
• Barker , J. 1993 . Tightening the iron cage: concertive control in self‐managing teams . Administrative Science Quarterly , 38 : 408 – 437 .
   Web of Science ®Google Scholar
• Böhm , S. 2003 . The consulting arcade: a walk through fetish‐land . Tamara: Journal of Critical Post‐modern Organization Science , 2 ( 2 ) : 20 – 35 .
   Google Scholar
• Boltanski , L. and Chiapello , E. 2005 . The new spirit of capitalism , London : Verso .
   Google Scholar
• Braverman , H. 1974 . Labour and monopoly capital: the degradation of work in the twentieth century , New York : Monthly Review Press .
   Google Scholar
• Burawoy , M. 1982 . Manufacturing consent: changes in the labor process under monopoly capitalism , Chicago : University of Chicago Press .
   Google Scholar
• Callaghan , G. and Thompson , P. 2002 . We recruit attitude: the selection and shaping of routine call centre labour . Journal of Management Studies , 39 ( 2 ) : 233 – 254 .
   Web of Science ®Google Scholar
• Casey , C. 1995 . Work, self and society , London : Routledge .
   Google Scholar
• Cohen , S. and Taylor , L. 1992 . Escape attempts: the theory and practice of everyday life , 2nd edn. , London : Routledge .
   Google Scholar
• Collinson , D. 1992 . Managing the shopfloor: subjectivity, masculinity and workplace culture , Berlin : Walter de Gruyter .
   Google Scholar
• Collinson , D. 2003 . Identities and insecurities: selves at work . Organization , 10 ( 3 ) : 527 – 547 .
   Web of Science ®Google Scholar
• Dyer‐Witherford , N. 1999 . Cyber‐Marx cycles and circuits of struggle in high‐technology capitalism , Urbana, IL : University of Illinois Press .
   Google Scholar
• Fleming , P. 2005 . Metaphors of resistance . Management Communication Quarterly , 19 ( 1 ) : 45 – 66 .
   Google Scholar
• Fleming , P. . ‘Just be yourself’ (or else!): identity management, resistance and the new spirit of capitalism in contemporary organizations . Paper presented to the Essex Management Centre . November 29 2006 . University of Essex .
   Google Scholar
• Fleming , P. and Sewell , G. 2002 . Looking for the good soldier Sveijk: alternative modalities of resistance in the contemporary workplace . Sociology , 36 ( 4 ) : 857 – 873 .
   Google Scholar
• Fleming , P. and Spicer , A. 2003 . Working at a cynical distance: implications for power, subjectivity and resistance . Organization , 10 ( 1 ) : 157 – 179 .
   Web of Science ®Google Scholar
• Frenkel , S. , May , T. , Korzynski , M. and Shire , K. 1998 . Beyond bureaucracy? Work organization in call centres . International Journal of Human Resource Management , 9 ( 6 ) : 957 – 979 .
   Google Scholar
• Gabriel , Y. 1999 . Beyond happy families: a critical revelation of the control–resistance–identity triangle . Human Relations , 52 ( 2 ) : 179 – 203 .
   Web of Science ®Google Scholar
• Garson , B. 1988 . The electronic sweatshop , New York : Simon and Schuster .
   Google Scholar
• Glucksmann , M. 2000 . Cottons and casuals: the gendered organization of labour in time and space , Durham : Sociology Press .
   Google Scholar
• Grey , C. 1994 . Career as a project of the self and labour process discipline . Sociology , 28 ( 2 ) : 479 – 497 .
   Google Scholar
• Hancock , P. and Tyler , M. 2001 . Work, postmodernism and organization: a critical introduction , London : Sage .
   Google Scholar
• Hardt , M. and Negri , A. 2000 . Empire , Cambridge, MA : Harvard University Press .
   Google Scholar
• Harney , S. 2007 . Socialization and the business school . Management Learning , 38 ( 2 ) : 1 – 14 .
   Google Scholar
• Harvie , D. 2006 . Value‐production and struggle in the classroom . Capital and Class , 88 (Spring) : 1 – 32 .
   Google Scholar
• Höpfl , H. 2002 . Playing the part: reflections on aspects of mere performance in the customer‐client relationship . Journal of Management Studies , 39 ( 2 ) : 255 – 267 .
   Web of Science ®Google Scholar
• Jaros , S. and Sells , L. 2004 . Jacques’s (2000) call for a knowledge theory of value: implications for labour process theory . Electronic Journal of Radical Organization Theory , 8 ( 1 ) Available online at: http://www.mngt.waikato.ac.nz/ejrot/Vol8_1new/Jaros.pdf
   Google Scholar
• Jermier , J. 1998 . Introduction: Critical perspectives on organizational control . Administrative Science Quarterly , 43 ( 2 ) : 235 – 256 .
   Web of Science ®Google Scholar
• Knights , D. and McCabe , D. 2000 . ‘Ain’t Misbehavin’? Opportunities for resistance under new form of ‘quality’ management . Sociology , 34 ( 3 ) : 421 – 436 .
   Google Scholar
• Kunda , G. 1992 . Engineering culture , Philadelphia : Temple University Press .
   Google Scholar
• Lave , J. and Wenger , E. 1991 . Situated learning: legitimate peripheral participation , Cambridge : Cambridge University Press .
   Google Scholar
• Leidner , R. 1999 . Emotional labour in service work . Annals of the American Academy of Political and Social Sciences , 561 : 81 – 95 .
   Web of Science ®Google Scholar
• Marx , K. 1979 . Capital: Volume 1 , Edited by: Fowkes , B. London : Penguin .
   Google Scholar
• McCabe , D. 2000 . “ The team dream: the meaning and experience of teamworking for employees in an automobile manufacturing company ” . In Teamworking , Edited by: Procter , S. and Mueller , F. Basingstoke : Macmillan Business .
   Google Scholar
• Metcalfe , A. 1992 . The curriculum vitae: confessions of a wage‐labourer . Work, Employment and Society , 6 ( 4 ) : 619 – 641 .
   Web of Science ®Google Scholar
• Noon , M. and Blyton , P. 2002 . The realities of work , 2nd edn. , Basingstoke : Palgrave .
   Google Scholar
• Ogbonna , E. and Harris , L. 1998 . Managing organizational culture: compliance or genuine change? . British Journal of Management , 9 ( 4 ) : 273 – 288 .
   Google Scholar
• Ray , C.A. 1986 . Corporate culture: the last frontier of control? . Journal of Management Studies , 23 ( 3 ) : 287 – 297 .
   Web of Science ®Google Scholar
• Robertson , M. and Swan , J. 2003 . Control – what control? Culture and ambiguity within a knowledge intensive firm . Journal of Management Studies , 40 ( 4 ) : 831 – 858 .
   Web of Science ®Google Scholar
• Ross , A. 2003 . No‐collar: the humane workplace and its hidden costs , Philadelphia : Temple University Press .
   Google Scholar
• Sewell , G. 1998 . The discipline of teams: the control of team‐based industrial work through electronic and peer surveillance . Administrative Science Quarterly , 43 ( 2 ) : 397 – 428 .
   Web of Science ®Google Scholar
• Sewell , G. and Wilkinson , B. 1992 . ‘Someone to watch over me’: surveillance, discipline and the just‐in‐time labour process . Sociology , 26 ( 2 ) : 271 – 289 .
   Google Scholar
• Sloterdijk , P. 1987 . Critique of cynical reason , Edited by: Eldred , M. Minneapolis : University of Minnesota Press .
   Google Scholar
• Spicer , A. 2001 . Out of the cynical bind? A reflection on resistance in Fight Club . ephemera , 1 ( 1 ) : 92 – 102 .
   Google Scholar
• Taylor , P. and Bain , P. 1999 . ‘An assembly line in the head’: work and employee relations in the call centre . Industrial Relations Journal , 30 ( 2 ) : 101 – 117 .
   Google Scholar
• Thompson , P. , Warhurst , C. and Callaghan , G. 2001 . Ignorant theory and knowledgeable workers: interrogating the connections between knowledge, skills and services . Journal of Management Studies , 38 ( 7 ) : 923 – 942 .
   Web of Science ®Google Scholar
• Watson , T.J. 1994 . In search of management: culture, chaos & control in managerial work , London : International Thompson Business Press .
   Google Scholar
• Willis , P. 1978 . Learning to labour , London : Ashgate .
   Google Scholar
• Willmott , H. 1993 . ‘Strength is ignorance; slavery is freedom’: managing culture in modern organizations . Journal of Management Studies , 30 ( 4 ) : 515 – 552 .
   Web of Science ®Google Scholar