915
Views
8
CrossRef citations to date
0
Altmetric
Articles

In the mood for obedience: Despair, cynicism, and seduction among employment service employees

ORCID Icon
Pages 365-382 | Received 08 Jul 2015, Accepted 26 Apr 2016, Published online: 26 May 2016

References

  • Ackroyd, Stephen, Rosemary Batt, Paul Thompson, and Pamela S. Tolbert. eds. 2005. The Oxford Handbook of Work and Organization. Oxford: Oxford University Press.
  • Ackroyd, Stephen, and Paul Thompson. 1999. Organizational Misbehaviour. London: Sage.
  • Adorno, Theodor W. [1951] 2005. Minima Moralia: Reflections on a Damaged Life. London: Verso.
  • Ahrne, Göran, Karl-Erik Johansson, and Roine Johansson. 1985. Vad gör de där inne på arbetsförmedlingen? Uppsala: Uppsala universitet.
  • Althusser, Louis, and Étienne Balibar. 1975. Reading Capital. London: NLB.
  • Alvesson, Mats. 2003. “Beyond Neopositivists, Romantics, and Localists: A Reflexive Approach to Interviews in Organizational Research.” The Academy of Management Review 28 (1): 13–33. doi: 10.5465/amr.2003.8925191
  • Alvesson, Mats, and Andre Spicer. 2012. “A Stupidity-Based Theory of Organizations.” Journal of Management Studies 49 (7): 1194–1220. doi: 10.1111/j.1467-6486.2012.01072.x
  • Arbetsförmedlingen. 2012. MBU 2012 övergripande resultat. Accessed May 11, 2016. http://www.arbetsformedlingen.se/download/18.3485b9a713b6ad32ce15950/1401114774458/MBU_resultat_2012__utkast_VIS1.ppt.
  • Arendt, Hannah. 1963. Eichmann in Jerusalem: A Report on the Banality of Evil. New York: Viking Press.
  • Asch, Solomon E. 1956. Studies of Independence and Conformity. Washington, DC: American Psychological Association.
  • Aspers, Patrik. 2009. “Empirical Phenomenology: A Qualitative Research Approach (the Cologne Seminars).” Indo-Pacific Journal of Phenomenology 9 (2): 1–12. doi: 10.1080/20797222.2009.11433992
  • Bachtin, Michail. 1984. Rabelais and His World. Bloomington: Indiana University Press.
  • Baker, Susan D. 2007. “Followership: The Theoretical Foundation of a Contemporary Construct.” Journal of Leadership & Organizational Studies 14 (1): 50–60. doi:10.1177/0002831207304343.
  • Baudrillard, Jean. 1990. Seduction, CultureTexts. New York: St. Martin’s Press.
  • Bauman, Zygmunt. 1991. Modernity and the Holocaust. Cambridge: Polity.
  • Bauman, Zygmunt. 2004. Work, Consumerism and the New Poor. 2nd ed. Buckingham: Open University Press.
  • Blass, Thomas. 1991. “Understanding Behavior in the Milgram Obedience Experiment: The Role of Personality, Situations, and their Interactions.” Journal of Personality and Social Psychology 60 (3): 398–413. doi: 10.1037/0022-3514.60.3.398
  • Burawoy, Michael. 1979. Manufacturing Consent: Changes in the Labor Process Under Monopoly Capitalism. Chicago: University of Chicago Press.
  • Byrne, Ruth M. J. 2005. The Rational Imagination: How People Create Alternatives to Reality. Cambridge, MA: MIT Press.
  • Casey, Catherine. 1995. Work, Self and Society: After Industrialism. London: Sage.
  • Certeau, Michel de. 1984. The Practice of Everyday Life. Vol. 1, The Practice of Everyday Life. Berkeley: University of California Press.
  • Cesarani, David. 2006. Becoming Eichmann: Rethinking the Life, Crimes, and Trial of a ‘Desk Murderer’. Cambridge, MA: Da Capo Press.
  • Contu, Alessia. 2008. “Decaf Resistance.” Management Communication Quarterly 21 (3): 364–379. doi: 10.1177/0893318907310941
  • Deetz, Stanley. 1992. “Disciplinary Power in the Modern Corporation.” In Critical Management Studies, edited by Mats Alvesson and Hugh Willmott, 21–45. London: Sage.
  • Fleming, Peter. 2009. Authenticity and the Cultural Politics of Work: New Forms of Informal Control. Oxford: Oxford University Press.
  • Fleming, Peter, and André Spicer. 2003. “Working at a Cynical Distance: Implications for Power, Subjectivity and Resistance.” Organization 10 (1): 157–179. doi:10.1177/1350508403010001376.
  • Fleming, Peter, and André Spicer. 2008. “Beyond Power and Resistance.” Management Communication Quarterly 21 (3): 301–309. doi:10.1177/0893318907309928.
  • Ford, Jeffrey D., Laurie W. Ford, and Randall T. McNamara. 2002. “Resistance and the Background Conversations of Change.” Journal of Organizational Change Management 15 (2): 105–121. doi:10.1108/09534810210422991.
  • Foucault, Michel. 1980. Power/Knowledge: Selected Interviews and Other Writings, 1972–1977. New York: Pantheon Books.
  • Fromm, Erich. 1956. The Art of Loving. New York: Harper & Row.
  • Fromm, Erich. 1973. The Anatomy of Human Destructiveness. New York: Holt, Rinehart and Winston.
  • Gabriel, Yiannis. 2012. “Organizations in a State of Darkness: Towards a Theory of Organizational Miasma.” Organization Studies 33 (9): 1137–1152. doi:10.1177/0170840612448154.
  • Gallup. 2013. “State of the Global Workplace .” Accessed May 12, 2016. http://www.gallup.com/services/178517/state-global-workplace.aspx
  • Gardner, Meryl P., and Marion Vandersteel. 1984. “The Consumer’s Mood: An Important Situational Variable.” Advances in Consumer Research 11 (1): 525–529.
  • Golder, Scott A., and Michael W. Macy. 2011. “Diurnal and Seasonal Mood Vary with Work, Sleep, and Daylength Across Diverse Cultures.” Science 333 (6051): 1878–1881. doi:10.1126/science.1202775.
  • Gossett, Loril M., and Julian Kilker. 2006. “My Job Sucks.” Management Communication Quarterly 20 (1): 63–90. doi:10.1177/0893318906291729.
  • Grossman, Dave. 1995. On Killing: The Psychological Cost of Learning to Kill in war and Society. London: Little, Brown.
  • Habermas, Jürgen. 1985. The Theory of Communicative Action Volume 2. Lifeworld and System. London: Heinemann Educational.
  • Hall, Suart. 1990. “Encoding, Decoding.” In The Cultural Studies Reader, edited by Simon During, 90–103. London: Routledge.
  • Heidegger, Martin. [1927] 2001. Being and Time. Oxford: Blackwell.
  • Hernes, Tor. 2014. “Alfred North Whitehead.” In The Oxford Handbook of Process Philosophy and Organization Studies, edited by J. Helin, T. Hernes, D. Hjorth, and R. Holt, 255–271. Oxford: Oxford University Press.
  • Hochschild, Arlie Russell. 1983. The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.
  • Hodson, Randy. 1991. “The Active Worker: Compliance and Autonomy at the Workplace.” Journal of Contemporary Ethnography 20 (1): 47–78. doi: 10.1177/089124191020001003
  • Hollander, Jocelyn A., and Rachel L. Einwohner. 2004. “Conceptualizing Resistance.” Sociological Forum 19 (4): 533–554. doi: 10.1007/s11206-004-0694-5
  • Johansson, Annelie. 1995. Arbetsförmedling under sju decennier. Stockholm: Libris.
  • Karfakis, Nikos, and George Kokkinidis. 2011. “Rethinking Cynicism: Parrhesiastic Practices in Conteporary Workplaces.” Culture and Organization 17 (4): 329–345. doi: 10.1080/14759551.2011.590309
  • Karlsson, Jan Ch. 2012. Organizational Misbehaviour in the Workplace: Narratives of Dignity and Resistance. New York: Palgrave Macmillan.
  • Kärreman, Dan, and Mats Alvesson. 2009. “Resisting Resistance: Counter-Resistance, Consent and Compliance in a Consultancy Firm.” Human Relations 62 (8): 1115–1144. doi:10.1177/0018726709334880.
  • Knights, David, and Hugh Willmott. 1989. “Power and Subjectivity at Work: From Degradation to Subjugation in Social Relations.” Sociology 23 (4): 535–558. doi: 10.1177/0038038589023004003
  • Korcynski, Marek. 2007. “Music and Meaning on the Factory Floor.” Work and Occupations 34 (3): 253–289. doi: 10.1177/0730888407303944
  • Krinsky, John. 2008. Free Labor: Workfare and the Contested Language of Neoliberalism. Chicago: University of Chicago Press.
  • La Boëtie, Etienne de. 1735. A Discourse of Voluntary Servitude. London: T. Smith.
  • Lipstadt, Deborah E. 2011. The Eichmann Trial. Toronto: Knopf Doubleday.
  • Lukes, Steven. 2005. Power: A Radical View. 2nd ed. Basingstoke: Palgrave Macmillan.
  • Maier, Erik, Robert Wilken, Helmut Schneider, and Gülpınar Kelemci Schneider. 2012. “In the Mood to Buy? Understanding the Interplay of Mood Regulation and Congruence in an International Context.” Marketing Letters 23 (4): 1005–1018. doi: 10.1007/s11002-012-9200-7
  • Marcuse, Herbert. [1964] 1991. One-dimensional man: Studies in the Ideology of Advanced Industrial Society. Boston: Beacon Press.
  • Martin, John Levi. 2011. The Explanation of Social Action. Oxford: Oxford University Press.
  • Metzl, Jonathan Kirkland, and Anna Rutherford. eds. 2010. Against Health: How Health Became the New Morality. New York: New York University Press.
  • Milgram, Stanley. 1974. Obedience to Authority: An Experimental View. London: Tavistock.
  • Mishler, Elliot G. 1993. Research Interviewing: Context and Narrative. Cambridge, MA: Harvard University Press.
  • Mumby, Dennis. 2005. “Theorizing Resistance in Organization Studies.” Management Communication Quarterly 19 (1): 19–44. doi: 10.1177/0893318905276558
  • Paulsen, Roland. 2008. “Economically Forced to Work: A Critical Reconsideration of the Lottery Question.” Basic Income Studies 3 (2): 1–20. doi: 10.2202/1932-0183.1104
  • Paulsen, Roland. 2014a. “‘Arbetslinjen vid vägs ände’.” Arena Magasin 2/6: 18–23.
  • Paulsen, Roland. 2014b. Empty Labor: Workplace Resistance and Idleness. Cambridge: Cambridge University Press.
  • Peck, Jamie. 2001. Workfare States. New York: The Guilford Press.
  • Pettersson, Mikael. 2012. “Fas 3 större än största företaget.” SVT Nyheter 18/6.
  • Sahlén, Malin, and Maria Eklöf. 2013. Få jobb förmedlas av Arbetsförmedlingen. In Svenskt Näringsliv. Accessed May 12, 2016. http://www.svensktnaringsliv.se/migration_catalog/fa-jobb-formedlas-av-arbetsformedlingen_533162.html/BINARY/Få%20jobb%20fürmedlas%20av%20Arbetsförmedlingen
  • Sanford, Nevitt, Theodor W. Adorno, Else Frenkel-Brunswik, and Daniel Levinson. 1950. The Authoritarian Personality. New York: Harper.
  • Sartre, Jean-Paul. [1943] 1976. Being and Nothingness: An Essay on Phenomenological Ontology. London: Methuen & Company.
  • Scott, James C. 1991. Domination and the Arts of Resistance: Hidden Transcripts. London: Yale University Press.
  • Sewell, G. 2008. “The Fox and the Hedgehog Go to Work.” Management Communication Quarterly 21 (3): 344–363. doi:10.1177/0893318907310944.
  • Sewell, G., and B. Wilkinson. 1992. “‘Someone to Watch over Me’: Surveillance, Discipline and the Just-in-Time Labour Process.” Sociology 26 (2): 271–289. doi:10.1177/0038038592026002009.
  • Silverman, David. 2006. Interpreting Qualitative Data: Methods for Analyzing Talk, Text and Interaction. London: Sage.
  • Sjöholm, Gustav. 2013. “Sifo: Förtroendet rasar för arbetsförmedlingen.” Svenska Dagbladet 1/7.
  • Skeggs, Beverley, and Helen Wood. 2008. “The Labour of Tranformation and Circuits of Value ‘Around’ Reality Television.” Continuum: Journal of Media & Cultural Studies 22 (4): 559–572. doi: 10.1080/10304310801983664
  • Sloterdijk, Peter. [1983] 2001. Critique of Cynical Reason. Minneapolis: University of Minnesota Press.
  • Snyder, Timothy. 2010. Bloodlands: Europe Between Hitler and Stalin. London: Bodley Head.
  • Taplin, Ian M. 2006. “Managerial Resistance to High Performance Workplace Practices.” In Research in the Sociology of Work, Vol. 10. The Transformation of Work, edited by Steven P. Vallas, 1–23. Amsterdam: JAI.
  • Taylor, Phil, and Peter Bain. 2003. “‘Subterranean Worksick Blues’: Humour as Subversion in two Call Centres.” Organization Studies 24 (9): 1487–1509. doi: 10.1177/0170840603249008
  • Taylor, L., and P. Walton. 1971. “Industrial Sabotage: Motives and Meanings.” In Images of Deviance, edited by Stanley Cohen, 219–245. Harmondsworth: Penguin.
  • Touraine, Alain. 1995. Critique of Modernity. Oxford: Blackwell.
  • Townley, Barbara. 1997. “Beyond Good and Evil: Foucault and HRM.” In Foucault, Management and Organization Theory: From Panopticon to Technologies of Self, edited by Alan McKinlay and Ken Starkey, 191–210. London: Sage.
  • de Vries, Manfred F. R. Kets. 2006. “The Spirit of Despotism: Understanding the Tyrant Within.” Human Relations 59 (2): 195–220. doi:10.1177/0018726706062732.
  • Wacquant, Loïc. 2010. “Crafting the Neoliberal State: Workfare, Prisonfare, and Social Insecurity.” Sociological Forum 25 (2): 197–220.
  • Warren, Sam, and Stephen Fineman. 1997. “‘Don’t Get Me Wrong, It’s Fun Here, but … ” Ambivalence and Paradox in a “Fun” Work Environment.” In Humour, Work and Organization, edited by Robert Westwood and Carl Rhodes, 92–112. London: Routledge.
  • Weber, Max. [1922] 1978. Economy and Society: An Outline of Interpretive Sociology. Berkeley: University of California Press.
  • Weman, Jon. 2011. Åtgärdslandet: arbetsförmedlingens svarta bok. Stockholm: Federativ.
  • Willmott, Hugh. 1993. “Strength is Ignorance; Slavery Is Freedom: Managing Culture in Modern Organizations.” Journal of Management Studies 30 (4): 515–552. doi: 10.1111/j.1467-6486.1993.tb00315.x
  • Winter, Stacy, Alan C. MacPherson, and Dave Collins. 2014. “‘To Think, or Not to Think, That Is the Question’.” Sport, Exercise, and Performance Psychology 3 (2): 102–115. doi:10.1037/spy0000007.
  • Wood, Helen. 2005. “Texting the Subject: Women, Television, and Modern Self-Reflexivity.” The Communication Review 8: 115–135. doi: 10.1080/10714420590947692
  • Zhang, Zhongyuan, and André Spicer. 2014. “‘Leader, You First’: The Everyday Production of Hierarchical Space in a Chinese Bureaucracy.” Human Relations 67 (6): 739–762. doi:10.1177/0018726713503021.
  • Zimbardo, Philip G. 1969. “The Human Choice: Individuation, Reason, and Order Versus Deindividuation, Impulse, and Chaos.” Nebraska Symposium on Motivation 17: 237–307.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.