A Systems View of Companies’ Communication in Online Social Environments

References

• Akerlof, G. 1970. “The Market for Lemons: Qualitative Uncertainly and Market Mechanism.” Quarterly Journal of Economics 84 (3): 488–500. doi: 10.2307/1879431
   Web of Science ®Google Scholar
• Badinelli, R., S. Barile, I. Ng, F. Polese, M. Saviano, and P. Di Nauta. 2012. “Viable Service Systems and Decision Making in Service Management.” Journal of Service Management 23 (4): 498–526. doi: 10.1108/09564231211260396
   Web of Science ®Google Scholar
• Ballantyne, D., P. Frow, R. J. Varey, and A. Payne. 2011. “Value Propositions as Communication Practice: Taking a Wider View.” Industrial Marketing Management 40 (2): 202–210. doi: 10.1016/j.indmarman.2010.06.032
   Web of Science ®Google Scholar
• Bandura, A. 2001. “Social Cognitive Theory of Mass Communication.” Media Psychology 3 (3): 265–299. doi: 10.1207/S1532785XMEP0303_03
   Web of Science ®Google Scholar
• Barile, S. 2009. “The Dynamic of Informative Varieties in the Processes of Decision Making.” The 3rd International Conference on Knowledge Generation, Communication and Management, Orlando, Florida.
   Google Scholar
• Barile, S., and M. Saviano. 2011. “Foundations of Systems Thinking: The Structure-System Paradigm.” In Contributions to Theoretical and Practical Advances in Management. A Viable Systems Approach (VSA), edited by Various Authors, 1–24. Avellino: International Printing.
   Google Scholar
• Barile, S., J. Pels, F. Polese, and M. Saviano. 2012. “An Introduction to the Viable Systems Approach and its Contribution to Marketing.” Journal of Business Market Management 5 (2): 54–78.
   Google Scholar
• Barile, S., L. Carrubbo, F. Iandolo, and F. Caputo. 2013. “From ‘EGO’ to ‘ECO’ in B2B Relationships.” Journal of Business Market Management 6 (4): 228–253.
   Google Scholar
• Barile, S., M. Saviano, and F. Caputo. 2014. “How Are Markets Changing? The Emergence of Consumers Market Systems.” In 3rd International Symposium. Advances in Business Management. Towards Systemic Approach, edited by D. Gandolfo, 203–207. Avellino: Business Systems Laboratory.
   Google Scholar
• Barry, C. B., and S. J. Brown. 1986. “Limited Information as a Source of Risk.” The Journal of Portfolio, Management 12 (2): 66–72. doi: 10.3905/jpm.1986.409052
   Web of Science ®Google Scholar
• Beer, S. 1989. The Viable System Model. Viable Systems Model. Chicester: Wiley.
   Google Scholar
• Bentler, P. M., and D. G. Bonett. 1980. “Significance Tests and Goodness of Fit in the Analysis of Covariance Structures.” Psychological Bulletin 88 (3): 588–606. doi: 10.1037/0033-2909.88.3.588
   Web of Science ®Google Scholar
• Bergh, D. D., B. L. Connelly, D. J. Ketchen, and L. M Shannon. 2014. “Signalling Theory and Equilibrium in Strategic Management Research: An Assessment and a Research Agenda.” Journal of Management Studies 51 (8): 1334–1360. doi: 10.1111/joms.12097
   Web of Science ®Google Scholar
• Bin, L., and R. Jing. 2009. “Why Do Listed Companies Disclose the Auditor's Internal Control Reports Voluntarily? An Empirical Study Based on Signalling Theory in China.” Accounting Research 2 (1): 145–161.
   Google Scholar
• Blattberg, R. C., G. Getz, and J. S. Thomas. 2001. Customer Equity: Building and Managing Relationships as Valuable Assets. Cambridge: Harvard Business Press.
   Google Scholar
• Brunner, R. D., and T. A. Steelman. 2005. “Beyond Scientific Management.” In Adaptive Governance: Integrating Science, Policy and Decision Making, edited by R. D. Brunner, 9–19. New York: Columbia University Press.
   Google Scholar
• Burnes, B. 2004. Managing Change: A Strategic Approach to Organisational Dynamics. London: Pearson Education.
   Google Scholar
• Caputo, F., M. Del Giudice, F. Evangelista, and G. Russo. 2016a. “Corporate Disclosure and Intellectual Capital. The Light Side of Information Asymmetry.” International Journal of Managerial and Financial Accounting 8 (1): 75–96. doi: 10.1504/IJMFA.2016.076668
   Google Scholar
• Caputo, F., F. Evangelista, and G. Russo. 2016b. “Information Sharing and Communication Strategies: A Stakeholder Engagement View.” In Innovation, Entrepreneurship and Digital Ecosystems, edited by D. Vrontis, Y. Weber, and E. Tsoukatos, 436–442. Cipro: EuroMed Press.
   Google Scholar
• Carneiro, A. 2000. “How Does Knowledge Management Influence Innovation and Competitiveness?” Journal of Knowledge Management 4 (2): 87–98. doi: 10.1108/13673270010372242
   Google Scholar
• Carpenter, S. R., H. A. Mooney, J. Agard, D. Capistrano, R. S. DeFries, S. Díaz, and C. Perrings. 2009. “Science for Managing Ecosystem Services: Beyond the Millennium Ecosystem Assessment.” Proceedings of the National Academy of Sciences 106 (5):1305–1312. doi: 10.1073/pnas.0808772106
   PubMed Web of Science ®Google Scholar
• Carroll, A. B., and A. K. Buchholtz. 2014. Business and Society: Ethics, Sustainability, and Stakeholder Management. London: Nelson Education.
   Google Scholar
• Castells, M. 2011. The Rise of the Network Society: The Information age: Economy, Society, and Culture. New York: John Wiley & Sons.
   Google Scholar
• Chambers, F. P. 1961. Perception, Understanding, and Society: A Philosophical Essay on the Arts and Sciences and on the Humane Studies. London: Sidgwick and Jackson.
   Google Scholar
• Cochran, P. L., and R. A. Wood. 1984. “Corporate Social Responsibility and Financial Performance.” Academy of Management Journal 27 (1): 42–56. doi: 10.2307/255956
   Web of Science ®Google Scholar
• Connelly, B. L., S. T. Certo, R. D. Ireland, and C. R. Reutzel. 2011. “Signaling Theory: A Review and Assessment.” Journal of Management 37 (1): 39–67. doi: 10.1177/0149206310388419
   Web of Science ®Google Scholar
• Cormier, D. and I Gordon. 2001. “An Examination of Social and Environmental Reporting Strategies.” Accounting, Auditing and Accountability Journal 14 (5): 587–616. doi: 10.1108/EUM0000000006264
   Google Scholar
• Costanza, R., L. Wainger, C. Folke, and K. G. Mäler. 1993. “Modeling Complex Ecological Economic Systems: Toward an Evolutionary, Dynamic Understanding of People and Nature.” In Ecosystem Management, edited by F. B. Samson, and F. L. Knopf, 148–163. New York: Springer.
   Google Scholar
• Cronbach, L. J. 1951. “Coefficient Alpha and the Internal Structure of Tests.” Psychometrika 16 (3): 297–334. doi: 10.1007/BF02310555
   Web of Science ®Google Scholar
• Dawkins, J. 2005. “Corporate Responsibility: The Communication Challenge.” Journal of Communication Management 9 (2): 108–119. doi: 10.1108/13632540510621362
   Google Scholar
• Deegan, C., and G. Samkin. 2009. New Zealand Financial Accounting. Sydney: McGraw-Hill.
   Google Scholar
• Del Giudice, M., F. Caputo, and F. Evangelista. 2016. “How Are Decision Systems Changing? The Contribution of Social Media to the Management of Decisional Liquefaction.” Journal of Decision Systems 25 (3): 214–226. doi: 10.1080/12460125.2016.1187546
   Web of Science ®Google Scholar
• Di Nauta, P., B. Merola, F. Caputo, and F. Evangelista. 2015. “Reflections on the Role of University to Face the Challenges of Knowledge Society for the Local Economic Development.” Journal of the Knowledge Economy 1–19. doi:10.1007/s13132-015-0333-9.
   Web of Science ®Google Scholar
• Doran, C. F. 1999. “Why Forecasts Fail: The Limits and Potential of Forecasting in International Relations and Economics.” International Studies Review 1 (2): 11–41. doi: 10.1111/1521-9488.00154
   Google Scholar
• Duncan, T., and S. E. Moriarty. 1998. “A Communication-Based Marketing Model for Managing Relationships.” The Journal of Marketing 62 (2): 1–13. doi: 10.2307/1252157
   Web of Science ®Google Scholar
• Espejo, R., and R. Harnden. 1989. The Viable System Model: Interpretations and Applications of Stafford Beer's VSM. New York: Wiley.
   Google Scholar
• Espejo, R., and A. Reyes. 2011. Organizational Systems: Managing Complexity with the Viable System Model. New York: Springer Science.
   Google Scholar
• Evangelista, F., F. Caputo, G. Russo, and B. Buhnova. 2016. “Voluntary Corporate Disclosure in the Era of Social Media.” In 4rd International Symposium Advances in Business Management. Towards Systemic Approach, edited by F. Caputo, 124–128. Avellino: Business Systems Laboratory.
   Google Scholar
• Fombrun, C. 1996. Reputation. London: John Wiley & Sons.
   Google Scholar
• Forrester, J. W. 1994. “System Dynamics, Systems Thinking, and Soft OR.” System Dynamics Review 10 (2–3): 245–256. doi: 10.1002/sdr.4260100211
   Web of Science ®Google Scholar
• Gil-Or, O. 2010. “Building Consumer Demand by Using Viral Marketing Tactics Within an Online Social Network.” Advances in Management 3 (7): 7–14.
   Google Scholar
• von Glasersfeld, E. 2001. “The Radical Constructivist View of Science.” Foundations of Science 6 (1–3): 31–43. doi: 10.1023/A:1011345023932
   Google Scholar
• Golinelli, G. M. 2010. Viable Systems Approach (VSA): Governing Business Dynamics. Padova: Cedam.
   Google Scholar
• Golinelli, G. M., A. Pastore, M. Gatti, E. Massaroni, and G Vagnani. 2011. “The Firm as a Viable System: Managing Inter-Organisational Relationships.” Sinergie Italian Journal of Management 58, 65–98.
   Google Scholar
• Gray, R., D. Owen, and C. Adams. 1996. Accounting & Accountability: Changes and Challenges in Corporate Social and Environmental Reporting. London: Prentice Hall.
   Google Scholar
• Gummesson, E. 2011. Total Relationship Marketing. New York: Routledge.
   Google Scholar
• Hair, J. F. 2010. Multivariate Data Analysis. London: Pearson College Division.
   Google Scholar
• Han, J. C., J. J. Wild, and K. Ramesh. 1989. “Managers’ Earnings Forecasts and Intra-Industry Information Transfers.” Journal of Accounting and Economics 11 (1): 3–33. doi: 10.1016/0165-4101(89)90012-8
   Web of Science ®Google Scholar
• Healy, P. M., and K. G. Palepu. 1995. “The Challenges of Investor Communication: The case of CUC International.” Journal of Financial Economics 38 (2): 111–140. doi: 10.1016/0304-405X(94)00814-H
   Web of Science ®Google Scholar
• Healy, P. M., and K. G. Palepu. 2001. “Information Asymmetry, Corporate Disclosure, and the Capital Markets: A Review of the Empirical Disclosure Literature.” Journal of Accounting and Economics 31 (1): 405–440. doi: 10.1016/S0165-4101(01)00018-0
   Web of Science ®Google Scholar
• Heinonen, K. 2011. “Consumer Activity in Social Media: Managerial Approaches to Consumers’ Social Media Behavior.” Journal of Consumer Behaviour 10 (6): 356–364. doi: 10.1002/cb.376
   Web of Science ®Google Scholar
• Hinkin, T. R. 1995. “A Review of Scale Development Practices in the Study of Organizations.” Journal of Management 21 (5): 967–988. doi: 10.1177/014920639502100509
   Web of Science ®Google Scholar
• Hirschheim, R., and M. Newman. 1991. “Symbolism and Information Systems Development: Myth, Metaphor and Magic.” Information Systems Research 2 (1): 29–62. doi: 10.1287/isre.2.1.29
   Web of Science ®Google Scholar
• Ho, S. S., and K. S. Wong. 2001. “A Study of the Relationship between Corporate Governance Structures and the Extent of Voluntary Disclosure.” Journal of International Accounting, Auditing and Taxation 10 (2): 139–156. doi: 10.1016/S1061-9518(01)00041-6
   Google Scholar
• Hodgson, G. M. 2004. The Evolution of Institutional Economics. London: Routledge.
   Google Scholar
• Hooghiemstra, R. 2000. “Corporate Communication and Impression Management–new Perspectives why Companies Engage in Corporate Social Reporting.” Journal of Business Ethics 27 (1-2): 55–68. doi: 10.1023/A:1006400707757
   Web of Science ®Google Scholar
• Horngren, C. T., A. Bhimani, M. D. Srikant, G. Foster, and C. T. Horngren. 2002. Management and Cost Accounting. Harlow: Financial Times/Prentice Hall.
   Google Scholar
• Huber, F., A. Herrmann, and R. E. Morgan. 2001. “Gaining Competitive Advantage Through Customer Value Oriented Management.” Journal of Consumer Marketing 18 (1): 41–53. doi: 10.1108/07363760110365796
   Google Scholar
• Hulland, J., and R. Ivey. 1999. “Use of Partial Least Squares (PLS) in Strategic Management Research: A Review of Four Recent Studies.” Strategic Management Journal 20 (2): 195–204. doi: 10.1002/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7
   Web of Science ®Google Scholar
• Ireland, R. D., and J. W. Webb. 2007. “Strategic Entrepreneurship: Creating Competitive Advantage Through Streams of Innovation.” Business Horizons 50 (1): 49–59. doi: 10.1016/j.bushor.2006.06.002
   Google Scholar
• Ireland, R. D., M. A. Hitt, and D. G. Sirmon. 2003. “A Model of Strategic Entrepreneurship: The Construct and its Dimensions.” Journal of Mnagement 29 (6): 963–989.
   Google Scholar
• Ives, B., and G. P. Learmonth. 1984. “The Information System as a Competitive Weapon.” Communications of the ACM 27 (12): 1193–1201. doi: 10.1145/2135.2137
   Web of Science ®Google Scholar
• Jackson, M. C. 2006. “Creative Holism: A Critical Systems Approach to Complex Problem Situations.” Systems Research and Behavioral Science 23 (5): 647–657. doi: 10.1002/sres.799
   Web of Science ®Google Scholar
• Joreskog, K. G., and D. Sorbom. 1984. LISREL vi. Mooresville, IN: Scientific Software.
   Google Scholar
• Kaplan, A. M., and M. Haenlein. 2010. “Users of the World, Unite! The Challenges and Opportunities of Social Media.” Business Horizons 53 (1): 59–68. doi: 10.1016/j.bushor.2009.09.003
   Web of Science ®Google Scholar
• Kietzmann, J. H., K. Hermkens, I. P. McCarthy, and B. S. Silvestre. 2011. “Social Media? Get Serious! Understanding the Functional Building Blocks of Social Media.” Business Horizons 54 (3): 241–251. doi: 10.1016/j.bushor.2011.01.005
   Web of Science ®Google Scholar
• Kozinets, R. V. 1999. “E-tribalized Marketing? The Strategic Implications of Virtual Communities of Consumption.” European Management Journal 17 (3): 252–264. doi: 10.1016/S0263-2373(99)00004-3
   Google Scholar
• Kumar, V. 2010. Customer Relationship Management. London: John Wiley & Sons, Ltd.
   Google Scholar
• Lines, R. 2004. “Influence of Participation in Strategic Change: Resistance, Organizational Commitment and Change Goal Achievement.” Journal of Change Management 4 (3): 193–215. doi: 10.1080/1469701042000221696
   Google Scholar
• Linnenluecke, M. K., and A. Griffiths. 2010. “Corporate Sustainability and Organizational Culture.” Journal of World Business 45 (4): 357–366. doi: 10.1016/j.jwb.2009.08.006
   Web of Science ®Google Scholar
• Mangold, W. G., and D. J. Faulds. 2009. “Social Media: The New Hybrid Element of the Promotion mix.” Business Horizons 52 (4): 357–365. doi: 10.1016/j.bushor.2009.03.002
   Web of Science ®Google Scholar
• Marsh, H. W., and D. Hocevar. 1985. “Application of Confirmatory Factor Analysis to the Study of Self-Concept: First-and Higher Order Factor Models and Their Invariance Across Groups.” Psychological Bulletin 97 (3): 562–582. doi: 10.1037/0033-2909.97.3.562
   Web of Science ®Google Scholar
• Mele, C., J. Pels, and F. Polese. 2010. “A Brief Review of Systems Theories and Their Managerial Applications.” Service Science 2 (1–2): 126–135. doi: 10.1287/serv.2.1_2.126
   Google Scholar
• Merton, R. C. 1987. “A Simple Model of Capital Market Equilibrium Within Complete Information.” The Journal of Finance 42 (3): 483–510. doi: 10.1111/j.1540-6261.1987.tb04565.x
   Web of Science ®Google Scholar
• Michaelidou, N., N. T. Siamagka, and G. Christodoulides. 2011. “Usage, Barriers and Measurement of Social Media Marketing: An Exploratory Investigation of Small and Medium B2B Brands.” Industrial Marketing Management 40 (7): 1153–1159. doi: 10.1016/j.indmarman.2011.09.009
   Web of Science ®Google Scholar
• Miller, K. 2004. Communication Theories: Perspectives, Processes, and Contexts. New York: McGraw-Hill Humanities/Social Sciences/Languages.
   Google Scholar
• Minchev, Z., V. Dimitrov, M. Tulechka, and L. Boyanov. 2016. Multimedia as an Emerging Cyberthreat in Modern Social Networks. In International Conference Automatics & Informatics, 1–3.
   Google Scholar
• Morsing, M. and M. Schultz. 2006. “Corporate Social Responsibility Communication: Stakeholder Information, Response and Involvement Strategies.” Business Ethics: A European Review 15 (4): 323–338. doi: 10.1111/j.1467-8608.2006.00460.x
   Google Scholar
• Nelson, P. 1970. “Information and Consumer Behavior.” Journal of Political Economy 78 (2): 311–329. doi: 10.1086/259630
   Web of Science ®Google Scholar
• Odum, E. P., and G. W. Barrett. 1971. Fundamentals of Ecology. Philadelphia: Saunders.
   Google Scholar
• Olavarrieta, S., and R. Friedmann. 1999. “Market-oriented Culture, Knowledge-related Resources, Reputational Assets and Superior Performance: A Conceptual Framework.” Journal of Strategic Marketing 7 (4): 215–228. doi: 10.1080/096525499346332
   Google Scholar
• Osterwalder, A., Y. Pigneur, and C. L. Tucci. 2005. “Clarifying Business Models: Origins, Present, and Future of the Concept.” Communications of the Association for Information Systems 16 (1): 1–25.
   Google Scholar
• Richardson, K. A. 2008. “Managing Complex Organizations: Complexity Thinking and the Science and art of Management.” Emergence: Complexity and Organization 10 (2): 13–26.
   Google Scholar
• Sarker, S., and J. S. Valacich. 2010. “An Alternative to Methodological Individualism: A non-Reductionist Approach to Studying Technology Adoption by Groups.” Mis Quarterly 34 (4): 779–808.
   Web of Science ®Google Scholar
• Sashi, C. M. 2012. “Customer Engagement, Buyer-Seller Relationships, and Social Media.” Management Decision 50 (2): 253–272. doi: 10.1108/00251741211203551
   Web of Science ®Google Scholar
• Saviano, M., and F. Caputo. 2013. “Managerial Choices between Systems, Knowledge and Viability.” In Contributions to Theoretical and Practical Advances in Management. A Viable Systems Approach (vSa), edited by S. Barile, 219–242. Roma: ARACNE Editrice S.r.l.
   Google Scholar
• Saviano, M., R. Parida, F. Caputo, and S. Kumar Datta. 2014. “Health Care as a Worldwide Concern. Insights on the Italian and Indian Health Care Systems and PPPs From a VSA Perspective.” EuroMed Journal of Business 9 (2): 198–220. doi: 10.1108/EMJB-10-2013-0050
   Google Scholar
• Schuler, D. A., and M. Cording. 2006. “A Corporate Social Performance – Corporate Financial Performance Behavioral Model for Consumers.” Academy of Management Review 31 (3): 540–558. doi: 10.5465/AMR.2006.21318916
   Web of Science ®Google Scholar
• Shannon, C. E. 1949. “Communication in the Presence of Noise.” Proceedings of the IRE 37 (1): 10–21. doi: 10.1109/JRPROC.1949.232969
   Google Scholar
• Shehata, N.F. 2014. “Theories and Determinants of Voluntary Disclosure.” Accounting and Finance Research 3 (1): 18–26. doi: 10.5430/afr.v3n1p18
   Google Scholar
• Snider, J., R. P. Hill, and D. Martin. 2003. “Corporate Social Responsibility in the 21st Century: A View from the World's Most Successful Firms.” Journal of Business Ethics 48 (2): 175–187. doi: 10.1023/B:BUSI.0000004606.29523.db
   Web of Science ®Google Scholar
• Solomon, M., R. Russell-Bennett, and J. Previte. 2012. Consumer Behaviour. London: Pearson Higher Education AU.
   Google Scholar
• Spence, M. 1973. “Job Marketing Signalling.” The Quarterly Journal of Economics 87 (3): 355–374. doi: 10.2307/1882010
   Web of Science ®Google Scholar
• Staley, C. C., and P. Shockley-Zalabak. 1985. “Identifying Communication Competencies for the Undergraduate Organizational Communication Series.” Communication Education 34 (1): 156–161. doi: 10.1080/03634528509378599
   Web of Science ®Google Scholar
• Tagarelli, A., and R. Interdonato. 2014. “Understanding Lurking Behaviors in Social Networks Across Time.” Advances in Social Networks Analysis and Mining (ASONAM): 2014 IEEE/ACM International Conference on IEEE, 51–55.
   Google Scholar
• Taylor, F. W. 1914. The Principles of Scientific Management. London: Harper.
   Google Scholar
• Trott, P. 2008. Innovation Management and New Product Development. London: Pearson Education.
   Google Scholar
• Ullman, J. B., and P. M. Bentler. 2003. Structural Equation Modeling. New York: John Wiley & Sons, Inc.
   Google Scholar
• Van Riel, C. B., and C. J. Fombrun. 2007. Essentials of Corporate Communication: Implementing Practices for Effective Reputation Management. London: Routledge.
   Google Scholar
• Von Bertalanffy, L. 1968. General System Theory: Essays on its Foundation and Development. New York: George Brazille.
   Google Scholar
• Wang, X., C. Yu, and Y. Wei. 2012. “Social Media Peer Communication and Impacts on Purchase Intentions: A Consumer Socialization Framework.” Journal of Interactive Marketing 26 (4): 198–208. doi: 10.1016/j.intmar.2011.11.004
   Web of Science ®Google Scholar
• Wright, P., and S. P. Ferris. 1997. “Research Notes and Communications Agency Conflict and Corporate Strategy: the Effect of Divestment on Corporate Value.” Strategic Management Journal 18 (1): 77–83. doi: 10.1002/(SICI)1097-0266(199701)18:1<77::AID-SMJ810>3.0.CO;2-R
   Web of Science ®Google Scholar
• Yolles, M. 1999. Management Systems: A Viable Approach. London: Financial Times Pitman Publishing.
   Google Scholar
• Yolles, M., and G. Fink. 2013. “Agencies, Normative Personalities and the Viable Systems Model.” Journal of Organisational Transformation & Social Change 8 (1): 83–116. doi: 10.1386/jots.8.1.83_1
   Google Scholar