99
Views
15
CrossRef citations to date
0
Altmetric
Original Articles

Made in the 21st Century: How Far Have we Come on the Journey to Excellence?

, &
Pages 829-839 | Published online: 24 Jan 2007

References

References

  • British Quality Foundation 2003 White Paper: The Impact of Business Excellence on Financial Performance London: BQF
  • Business Link 2002 Closing the Gap 3 London: Small Business Service
  • CBI 1997 Fit for the Future: How Competitive is U.K. Manufacturing? London: CBI
  • Cole RE 1999 Managing Quality Fads New York: Oxford University Press
  • Collins J 2001 Good to Great London: Random House Business Books
  • Collins JC Porras JI 1994 Built to Last London: Random House Business Books
  • DTI, Training and Enterprise Councils and Department of Employment Group 1995 Manufacturing Winners—Creating a World-class Manufacturing Base in the UK London: DTI/TECs/DoEG
  • European Centre for Business Excellence/BQF 1999 The X Factor London: British Quality Foundation
  • Hammer M 1996 Beyond Reengineering London: HarperCollinsBusiness
  • Hanson P Voss CA 1995 Benchmarking best practice in European manufacturing sites. Business Process Re-engineering & Management Journal 1 1 60 74
  • Hanson P Voss CA Blackmon K Oak B 1994 Made in Europe, A Four Nations Best Practice Study Warwick/London: IBM UK Ltd/London Business School
  • Hanson P Voss CA Blackmon K Claxton T 1996 Made in Europe 2, An Anglo-German Design Study Warwick/London: IBM UK Ltd/London Business School
  • Knuckey S Johnston H 2002 Firm Foundations Wellington: Ministry for Economic Development
  • Neely A 1998 Measuring Business Performance London: Profile Books
  • Neely A Adams C Kennerley M 2002 The Performance Prism: the Scorecard for Measuring and Managing Business Success Harlow: Pearson Education
  • Owen J Robson A Yarrow DJ Appleby A 2003 Learning Excellence: How do Learning Providers Measure Up to the Benchmarks of Service Excellence? London: Learning and Skills Development Agency
  • Porter L Tanner S 1996 Assessing Business Excellence Oxford: Butterworth Heinemann
  • Voss , C , Blackmon , K , Hanson , P and Oak , B . 1995 . The competitiveness of European manufacturing—a four country study . Business Strategy Review , 6 ( 1 ) : 1 – 25 .
  • Voss C Blackmon K Chase R Rose B Roth AV 1997 Achieving World-Class Service Severn Trent plc./DTI/Department of National Heritage
  • Voss C Blackmon K Cagliano R Hanson P Wilson F 1998 Made in Europe 3: The Small Company Study Warwick: IBM UK/London Business School/West London TEC
  • Womack JP Jones DT 1996 Lean Thinking London: Simon & Schuster
  • Yarrow , DJ and Prabhu , VB . 1999 . Collaborating to compete: benchmarking through regional partnerships . Total Quality Management , 10 ( 4&5 ) : 793 – 802 .
  • Yarrow , DJ , Mitchell , E and Robson , A . 2000 . The hidden factory . Total Quality Management , 11 ( 4/5/6 ) : 439 – 447 .
  • Zairi M 1998 Effective Management of Benchmarking Projects Oxford: Butterworth-Heinemann

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.