184
Views
6
CrossRef citations to date
0
Altmetric
Original Articles

Value creation and related measurement in universities. An empirical application

&
Pages 243-263 | Published online: 24 Jan 2007

References

  • Amoroso , C. 1999 . La valutazione nelle Università: il sistema degli indicatori . Azienda pubblica , 1–2 : 133 – 147 .
  • Ancilotti , A. 10–11 November 1998 . “ L'autovalutazione della didattica nel corso di studi e nell'ateneo, in Meeting's Acts ” . In Autonomia e valutazione 10–11 November , Siena
  • Babakus , E. and Boller , G. W. 1991 . An empirical assessment of the ServQual scale . Journal of Business Research , 24 ( 3 ) : 253 – 261 .
  • Baccarani , C. 1998 . La qualità in università:gli studenti come partner . Qualità , 28 ( 2 ) March–April : 31 – 36 .
  • Baccarani , C. 1999 . L'Università tra cambiamento e conservazione . Sinergie , 48 : 11 – 21 .
  • Bàrsony , J. Quality assurance of the educational process and accreditation . Proceedings II Toulon-Verona Conference Higher Education Institutions and the Issue of Total Quality . August 30–31 , Verona . pp. 69 – 76 .
  • Bear , D. V.T. 1974 . “ The university as a multiproduct firm ” . In Efficiency in Universities: The La Paz papers , Edited by: Lumsden , K. G. Amsterdam : Elsevier .
  • Beer , S. 1972 . Brain of the Firm. The Managerial Cybernetics of Organization , London : Penguin .
  • Beer , S. 1985 . Diagnosing the System for Organizatin , London : Wiley .
  • Bleiklie , I. 1998 . Justifying the evaluative state: new public management ideals in higher education . European Journal of Education , 33 ( 3 ) : 299 – 316 .
  • Bollen , K. A. 1989 . Structural Equations with Latent Variables , New York : Presses Wiley & Sonsitaires europèennes .
  • Borgonovi , E. and Brusoni , M. 2000 . Can accreditation drive continuous improvement? . Sinergie-Rapporti di Ricerca , 9 : 473 – 484 .
  • Borgonovi , E. L'accreditamento e la qualità nel sistema universitario italiano . Proceedings of XXIV AIDEA La cultura economico-aziendale nell'Unversità e nella società in cambiamento . November 23–24 , Napoli . pp. 79 – 80 .
  • Brennan , J. 1997 . Standards and Quality in Higher Education , London-Bristol : J. Kingsley Publishers .
  • Buttà , C. 1999 . La produzione e la domanda di ricerca . Sinergie , 48 : 43 – 57 .
  • Cafferata , R. 1999 . L'Università: potenzialità e limiti di una struttura dai legami deboli . Sinergie , 48 : 75 – 82 .
  • Carman , J. M. 1990 . Consumers perceptions of service quality: an assessment of the SERVQUAL dimensions . Journal of Retailing , 66 : 33 – 35 . (Spring)
  • Chisnall , P. 1990 . Le ricerche di marketing , Milano : McGraw-Hill .
  • Churchill , G. A. 1979 . A paradigm for developing better measures of marketing constructs . Journal of Marketing Research , 16 ( February ) : 64 – 73 .
  • Clark , B. R. 1983 . The Higher Education System: Academic Organization in Cross-national Perspective , Berkley : University of California Press .
  • Cohen , M. D. 1972 . A garbage can model of organizational choice . Administrative Science Quarterly , March : 1 – 25 .
  • Connor , H. 1999 . “ Different graduates, Different labour market: is there a mismatch in supply-demand? ” . In Changing Relationships between Higher Education and the State , Edited by: Henkel , M. and Little , B. 90 – 104 . London : J. Kingsley Publishers .
  • Cronbach , L. J. 1951 . Coefficient alpha and the internal structure tests . Psycometrika , 16 ( October ) : 297 – 334 .
  • Cuenin , S. 1986 . International Study of the Development of Performance Indicators in Higher Education Social Topic Workshop
  • Delvosalle , C. Introduire la qualitè dans les universitès: Utopie ou nècessitè? . Proceedings I Toulon-Verona Conference Total Quality Management for University . September 3–4 , Toulon-Var .
  • Delvosalle , C. and Lorent , P. Introducing quality in universities: how necessities makes utopia becoming reality . Proceedings II Toulon-Verona Conference Higher Education Institutions and the Issue of Total Quality . August 30–31 , Verona . pp. 3 – 14 .
  • Delvosalle , C. Quality in universities: ‘Is there a Life after a Self-Assessment?’ or ‘from Assessment to Management’ . Proceedings from TQM for Higher Education Institutions Quality in Higher Education in the New Millennium . August 24–25 , Derby . pp. 140 – 152 .
  • Dochy , F. 1990 . Management, Information and Performance Indicators in Higher Education: an International Issue , Van Gorcum : Asse .
  • Fernànez-Rico , E. Quality self-assessment at the Engineering School of the University of Oviedo . Proceedings from TQM for Higher Education Institutions Quality in Higher Education in the New Millennium . August 24–25 , Derby . pp. 153 – 164 .
  • Fici , L. 2001 . Il controllo di gestione negli atenei , Milano : FrancoAngeli .
  • Garlatti , A. 1996 . Bilancio e controllo economico nelle Università degli studi , Milano : Egea .
  • Golinelli , G. M. 2000a . L'approccio sistemico al governo dell'impresa. L'impresa sistema vitale , Vol. I , Padova : Cedam .
  • Golinelli , G. M. 2000b . L'approccio sistemico al governo dell'impresa. La dinamica evolutiva del sistema impresa tra economia e finanza , Vol. II , Padova : Cedam .
  • Golinelli , G. M. 2002 . L'approccio sistemico al governo dell'impresa. Valorizzazione delle capacità, rapporti intersistemici e rischio nell'azione di governo , Vol. III , Padova : Cedam .
  • Grant , D. 2004 . A comparative analysis of quality management in US and international universities . Total Quality Management & Business Excellence , 15 ( 4 ) : 423 – 438 .
  • Gregson , J. and Taylor , J. 1987 . Graduates and jobs: the graduate employment and training survey . Higher Education Review , 19 : 55 – 64 .
  • Gueissaz , A. 2002 . New tools, new actors, new decisions . European Journal of Education , 37 ( 1 ) : 71 – 80 .
  • Henkel , M. 1997 . Academic values and the university as corporate enterprise . Higher Education Quarterly , 51 ( 2 ) : 134 – 143 .
  • Hofer , Ch. W. and Schendel , D. 1978 . Strategy Formulation: Analytical Concepts , St. Paul : West Publishing .
  • Johnes , G. 1993 . The Economics of Education , London : Macmillan .
  • Johnes , J. and Taylor , J. 1989 . The first destination of new graduates: comparisons between Universities . Applied Economics , 21 : 357 – 373 .
  • Johnes , G. 1987 . The employability of new graduates: a study of differences between UK Universities . Applied Economics , 19 : 695 – 710 .
  • Kotler , Ph. and Scott , W. G. 1995 . Strategic Marketing for Educational Institutions , London : Prentice Hall .
  • Laurence , J. J. and McCollough , M. A. 2004 . Implementing total quality management in the classroom by means of strident satisfaction guarantees . Total Quality Management & Business Excellence , 15 ( 2 ) : 235 – 254 .
  • Lenington , R. L. 1996 . Managing Higher Education as a Business , Phoenix : The Oxy Press .
  • Lewis , R. G. and Smith , D. H. 1994 . Total Quality in Higher Education , Delreay Beach : St. Lucie Press .
  • Marbach , G. 2000 . Le ricerche di mercato , Torino : Utet .
  • Maassen , P. A.M. 1997 . Quality in European higher education: recent trends and their historical roots . European Journal of Education , 2 : 111 – 127 .
  • McNay , I. 1995 . “ From the Collegial Academy to corporate enterprise: the changing culture of Universities ” . In The Changing University? , Edited by: Schuller , T. 105 – 115 . Buckingham : SRHE & Open University .
  • Metallo , G. and Barile , S. 2002 . Le ricerche di mercato , Torino : Giappichelli .
  • Parasuraman , A. 1989 . Servqual: a multiple-item scale for measuring customer perception of service quality . Journal of Retailing , 64 : 11 – 40 .
  • Parasuraman , A. 1991 . Refinement and reassessment of the ServQuale scale . Journal of Retailing , 67 : 420 – 450 .
  • Pellicano , M. 2002 . Il governo delle relazioni nei sistemi vitali socioeconomici. Imprese, reti e territori , Torino : Giappichelli .
  • Philiph , G. and Hazlett , S. A. 1997 . The measurement of service quality: a new P-C-P attributes model . International Journal of Quality & Reliability Management , 14 ( 3 ) : 260 – 286 .
  • Pitcher , J. and Purcell , K. 1998 . Diverse expectations and access to opportunities: is there a graduate labour market? . Higher Education Quarterly , 52 ( 2 ) : 179 – 203 .
  • Polese , N. 2000 . Misure per la gestione , Napoli : ESI .
  • Porter , M. 1985 . Competitive Advantage , New York : The Free Press .
  • Raanan , J. TQM for universities: can we practice what we preach? . Proceedings I Toulon-Verona Conference Total Quality Management for University . September 3–4 , Toulon-Var .
  • Raanan , J. If we can't practice what we preach, what should we change – our practice or our preaching? . Proceedings II Toulon-Verona Conference Higher Education Institutions and the Issue of Total Quality . August 30–31 , Verona . pp. 485 – 497 .
  • Raanan , J. Can higher education ever satisfy its customers? . 6th Conference ‘Toulon-Verona’ Proceedings, Quality in Higher Education, Health Care, Local Governmen . September 10–12 , Oviedo , Spain. pp. 187 – 197 .
  • Rebora , G. 2002 . Il valore dell'Università , Milano : Guerini & Ass .
  • Rispoli , M. 1999 . Il governo dell'università tra missione e strategia . Sinergie , 48 : 87 – 93 .
  • Santoro , I. 1999 . La qualità nell'università: un problema complesso . Sinergie , 48 : 101 – 105 .
  • Scriven , M. 1986 . A new frontier of evaluation . Evaluation Practice , 7 : 7 – 44 .
  • Sicca , L. 2001 . La gestione strategica dell'impresa , Padova : Cedam .
  • Simon , H. A. 1947 . Administrative behaviour , New York : Harper & Row .
  • Strassoldo , M. 2001 . L'azienda università. Le sfide del cambiamento , Torino : Utet .
  • Taylor , B. E. and Massy , W. F. 1996 . Strategic indicators for higher education , New Jersey : Princeton .
  • Teas , R. K. 1994 . Expectations as a comparison standard in measuring service quality: an assessment of a reassessment . Journal of Marketing , 58 ( January ) : 132 – 139 .
  • Velo , D. 1999 . La competizione nella formazione . Sinergie , 48 : 23 – 41 .
  • Vicari , S. 1991 . L'impresa vivente , Milano : Etas .
  • Warner , D. and Palfreyman , D. 1996 . Higher Education Management , Buckingham : SRHE .
  • Weick , K. E. 1988 . “ Le organizzazioni scolastiche come sistemi a legame debole ” . In Logiche di azione organizzativa , Edited by: Zan , L. 355 – 399 . Bologna : Il Mulino .
  • Zeithaml , V. A. 1990 . Delivering Quality Service – Balancing Customer Perceptions and Expectations , New York : The Free Press .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.