1,644
Views
32
CrossRef citations to date
0
Altmetric
Original Articles

The Balanced Scorecard versus quality award models as strategic frameworks

Pages 583-593 | Published online: 19 May 2008

References

  • Akao , Y. 1990 . Quality Function Deployment: Integrating Customer Requirements into Product Design , Cambridge, MA : Productivity Press .
  • Andersen , H. , Lawrie , G. and Shulver , M. 2000 . The balanced scorecard vs. the EFQM business excellence model . 2GC working paper (http://www.2gc.co.uk/ last accessed April 2008)
  • Barad , M. and Kayis , B. 1994 . Quality teams as improvement support systems (ISS): an Australian perspective . Management Decision , 32 ( 6 ) : 49 – 57 .
  • Cohen , L. 1995 . Quality Function Deployment: How to Make QFD Work for You , Cambridge, MA : Addison-Wesley .
  • Dror , S. and Barad , M. 2002 . “ Utilizing quality function deployment to construct a balanced scorecard map ” . In Proceedings of the Third International Conference on Performance Measurement and Management 165 – 172 . Boston, , USA
  • European Foundation for Quality Management . 2006 . The Fundamental Concepts of Excellence , Belgium : Brussels Representative Office .
  • Goulian , C. and Mersereau , A. 2000 . Performance measurement . Ivey Business Journal , 65 ( 1 ) : 48 – 53 .
  • Ghalayini , A. M. and Noble , J. S. 1996 . The changing basis of performance measurement . International Journal of Operations and Production Management , 16 ( 8 ) : 63 – 80 .
  • Hauser , J. and Clausing , D. 1988 . The house of quality . Harvard Business Review , 66 ( 3 ) : 63 – 73 .
  • Hudson , M. , Smart , A. and Bourne , M. 2001 . Theory and practice in SME performance measurement systems . International Journal of Operations and Production. Management , 21 ( 8 ) : 1096 – 1115 .
  • Huselid , M. A. 1995 . The impact of human resource management practices on turnover, productivity, and corporate financial performance . Academy of Management Journal , 38 ( 3 ) : 635 – 672 .
  • Kaplan , R. S. and Norton , D. P. 1996 . Using the balanced scorecard as Strategic Management System . Harvard Business Review , 74 ( 1 ) : 75 – 85 .
  • Kaplan , R. S. and Norton , D. P. 2001a . Transforming the balanced scorecard from performance measurement to strategic management: Part I . Accounting Horizons , 15 ( 1 ) : 87 – 103 .
  • Kaplan , R. S. and Norton , D. P. 2001b . Transforming the balanced scorecard from performance measurement to strategic management: Part II . American Accounting Association , 15 ( 2 ) : 147 – 160 .
  • Kaplan , R. S. and Norton , D. P. 2004 . Strategy Maps: Converting Intangible Assets into Tangible Outcomes , Boston, MA : Harvard Business School Press .
  • Lascelles , D. and Peacock , R. 1996 . Quality in Action: Self-Assessment for Business Excellence , Berkshire : McGraw-Hill .
  • Li , G. and Rajagopalan , S. 1998 . Process improvement, quality and learning effects . Management Science , 44 ( 11 ) : 1517 – 1532 .
  • Malcolm Baldrige National Quality Award . 2006 . Criteria for Performance Excellence , US : NIST, Department of Commerce .
  • Mukherjee , A. S. , Lapre , M. A. and Van Wassenhove , L. N. 1998 . Knowledge driven quality improvement . Management Science , 44 ( 11 ) : 35 – 49 . Part 2
  • Neely , A. D. , Gregory , M. and Platts , K. 1995 . Performance measurement system design: a literature review and research agenda . International Journal of Operations and Production Management , 15 ( 4 ) : 80 – 116 .
  • Norton , D. P. 2004 . Building Strategy Maps, Part Two: Testing the Hypothesis , Boston, MA : Harvard Business School Press. .
  • N⊘rrekit , H. 2000 . The balance on the balance scorecard – a critical analysis of some of its assumptions . Management Accounting Research , 11 ( 1 ) : 65 – 88 .
  • Olve , N. and Wetter , M. 1999 . Performance Drivers: A Practical Guide to Using the Balanced Scorecard , New York : Wiley .
  • Otley , D. T. 1999 . Performance management: a framework for management control system research . Management Accounting Research , 10 ( 4 ) : 363 – 382 .
  • Porter , M. E. 1992 . Capital disadvantage: America's failing capital investment system . Harvard Business Review , 70 ( 5 ) : 65 – 82 .
  • Porter , L. J. , Oakland , J. S. and Gadd , K. W. 1998 . Unlocking business performance with self-assessment . Management Accounting , 76 ( 8 ) : 35 – 37 .
  • Wasserman , G. 1993 . On how to prioritize design requirements during the QFD planning process . IIE Transactions , 25 ( 3 ) : 59 – 65 .
  • Wongrassamee , S. , Gardiner , P. D. and Simmons , J. E.L. 2003 . Performance measurement tools: the balanced scorecard and EFQM excellence model . Measuring Business Excellence , 7 ( 1 ) : 14 – 29 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.