Total Quality Management and employees' involvement: A case study of an Australian organisation

References

• Bayazit , O. 2003 . Total quality management (TQM) practices in Turkish manufacturing organizations . The TQM Magazine , 15 ( 5 ) : 345 – 350 .
   Google Scholar
• Brah , S. A. , Tee , S. L. and Rao , M. B. 2002 . Relationship between TQM and performance of Singapore companies . The International Journal of Quality & Reliability Management , 19 ( 4 ) : 356 – 379 .
   Google Scholar
• Cheng , S. P. and Tummala , V. M.R. 1998 . An employee involvement strategy for ISO 9000 registration and maintenance: a case study for Hong Kong and China companies . International Journal of Quality & Reliability Management , 15 ( 89 ) : 860 – 891 .
   Google Scholar
• Daily , B. F. and Bishop , J. W. 2003 . TQM workforce factors and employee involvement: the pivotal role of teamwork . Journal of Managerial Issues , 15 ( 4 ) : 393 – 412 .
   Google Scholar
• Dahlgaard , J. J. , Kristensen , K. , Kanji , G. K. , Juhl , H. J. and Sohal , A. S. 1998 . Quality management practices: a comparative study between East and West . International Journal of Quality and Reliability Management , 15 ( 8/9 ) : 812 – 826 .
   Google Scholar
• Dale , B. G. and Cooper , C. 1993 . Total Quality and Human Resources , Oxford : Blackwell .
   Google Scholar
• Dale , B. G. and Cooper , C. 1994 . Introducing TQM: the role of senior management . Management Decision , 32 ( 1 ) : 20 – 26 .
   Google Scholar
• Dimitriades , Z. S. 2001 . Empowerment in Total Quality: designing and implementing effective employee decision-making strategies . Quality Management Journal , 8 ( 2 ) : 19 – 28 .
   Google Scholar
• Edwards , R. and Sohal , A. S. 2003 . The human side of introducing total quality management: two case studies from Australia . International Journal of Manpower , 24 ( 5 ) : 551 – 567 .
   Web of Science ®Google Scholar
• Gunasekaran , A. 1999 . Enablers of total quality management implementation in manufacturing: a case study . Total Quality Management , 10 ( 7 ) : 987 – 996 .
   Web of Science ®Google Scholar
• Hall , H. H. 1987 . Organization: structure, processes, and outcomes , (4th ed.). , Englewood Cliffs, NJ : Prentice-Hall .
   Google Scholar
• Huq , Z. and Martin , T. N. 2000 . Workforce cultural factors in TQM/CQI implementation in hospitals . Health Care Management Review , 25 ( 3 ) : 80 – 93 .
   PubMed Web of Science ®Google Scholar
• Juran , J. M. 1986 . “ The quality trilogy – a universal approach to managing for quality ” . In ASQC 40th Annual Quality Congress Anaheim, California
   Google Scholar
• Kanji , G. K. 1990 . Total Quality Management: the second industrial revolution . Total Quality Management , 1 ( 1 ) : 3 – 11 .
   Google Scholar
• Kanji , G. K. 1995 . Total Quality Management: Proceedings of the First World Congress , London : Chapman & Hall .
   Google Scholar
• Kanji , G. K. and Asher , M. 1993 . Total Quality Management Process – A Systematic Approach, Advances in Total Quality Management Series , Abingdon : Carfax .
   Google Scholar
• Kanji , G. K. and Wallace , W. 2000 . Business excellence through customer satisfaction . Total Quality Management , 11 ( 7 ) : 979 – 998 .
   Web of Science ®Google Scholar
• Katzenbach , J. and Smith , D. 1993 . The Wisdom of Teams , Boston : Harvard Business School Press .
   Google Scholar
• Kerfoot , D. and Knights , D. 1995 . “ Empowering the quality worker: the seduction and contradiction of the total quality management phenomenon ” . In Making Quality Critical , Edited by: Wilkinson , A. and Willmott , H. 219 – 239) . London : Routledge .
   Google Scholar
• Klein , J. A. 1989 . Human costs of manufacturing reform . Harvard Business Review , 67 ( 2 ) : 60 – 66 .
   Web of Science ®Google Scholar
• Klein , J. A. 1991 . A re-examination of autonomy in light of new manufacturing processes . Human Relations , 44 ( 1 ) : 21 – 38 .
   Web of Science ®Google Scholar
• Mak , W. M. 2000 . The Tao of people-based management . Total Quality Management , 11 ( 4 ) : 636 – 640 .
   Google Scholar
• Magjuka , R. J. 1993 . The 10 dimensions of employee involvement . Training & Development , 47 ( 4 ) : 61 – 67 .
   Google Scholar
• McNealy , R. M. 1993 . Making Quality Happen: a Step by Step Guide to Winning the Quality Revolution , London : Chapman & Hall .
   Google Scholar
• Oakland , J. S. 1989 . Total Quality Management , London : Heinemann .
   Google Scholar
• Oakland , J. S. and Waterworth , R. D. 1995 . Total quality management training: a review and suggested framework . Total Quality Management , 6 ( 4 ) : 299 – 316 .
   Web of Science ®Google Scholar
• Ozawa , M. 1993 . TQM: A Strategy Towards National Competitiveness – A Japanese Approach and Experience , Petaling Jaya : NPC and INTAN .
   Google Scholar
• Pace , L. A. 1989 . Motivation towards system integration . Survey of Business , 25 ( 1 ) : 41 – 57 .
   Google Scholar
• Parker , M. 1991 . Participation or control? . Academe , 77 ( 4 ) : 44 – 48 .
   Google Scholar
• Page , R. and Curry , A. 2000 . TQM – a holistic view . The TQM Magazine , 12 ( 1 ) : 11 – 18 .
   Google Scholar
• Powell , T. C. 1995 . Total Quality Management as competitive advantage: a review and empirical study . Strategic Management Journal , 16 ( 1 ) : 15 – 37 .
   Web of Science ®Google Scholar
• Pun , K. F. and Chin , K. S. 1998 . “ Critical factors of employee empowered quality improvement in manufacturing enterprises ” . In Proceedings of the Second International Conference on Quality Management 138 – 144 . Melbourne, , Australia
   Google Scholar
• Quinn , R. E. 1988 . Beyond Rational Management: Mastering the Paradoxes and Competing Demands of High Performance , San Francisco, CA : Jossey-Bass .
   Google Scholar
• Scarnati , J. T. and Scarnati , B. J. 2002 . Empowerment: the key to quality . The TQM Magazine , 14 ( 2 ) : 110 – 119 .
   Google Scholar
• Schein , E. H. 1992 . Organizational Culture and Leadership , 2nd ed. , San Francisco : Jossey Bass .
   Google Scholar
• Shearer , C. 1996 . TQM requires the harnessing of fear . Quality Progress , 29 ( 4 ) : 97 – 101 .
   Google Scholar
• Soltani , I. , Lai , P. and Gharneh , N. 2005 . Breaking through barriers to TQM effectiveness: lack of commitment of upper-level management . Total Quality Management , 16 ( 8–9 ) : 1009 – 1021 .
   Google Scholar
• Sun , H. , Hui , I. K. , Tam , A. Y.K. and Frick , J. 2000 . Employee involvement and quality management . The TQM Magazine , 12 ( 5 ) : 350 – 354 . (5)
   Google Scholar
• Tamimi , N. and Sebastianelli , R. 1998 . The barriers to total quality management . Quality Progress , 31 ( 6 ) : 57 – 60 .
   Google Scholar
• Tata , J. and Prasad , S. 1998 . Cultural and structural constraints on total quality management implementation . Total Quality Management , 9 ( 8 ) : 703 – 710 .
   Web of Science ®Google Scholar
• Tata , J. , Prasad , S. and Thorn , R. 1999 . The influence of organizational structure on the effectiveness of TQM programs . Journal of Managerial Issues , 11 ( 4 ) : 440 – 453 .
   Google Scholar
• Taylor , W. A. and Wright , G. H. 2003 . A longitudinal study of TQM implementation: factors influencing success and failure . OMEGA , 31 ( 2 ) : 97 – 111 .
   Web of Science ®Google Scholar
• Verma , A. and McKersie , R. B. 1987 . Employee involvement programs: the implications of non-involvement by unions . Industrial and Labor Relations Review , 40 ( 4 ) : 556 – 568 .
   Google Scholar
• Velury , J. 2005 . Empowerment to the people . Industrial Engineer , 37 ( 5 ) : 45 – 49 .
   Google Scholar
• Venkateswarlu , P. and Nilakant , V. 2005 . Adoption and persistence of TQM programmes – case studies of five New Zealand organizations . Total Quality Management , 16 ( 7 ) : 807 – 825 .
   Google Scholar
• Wilkinson , A. 1995 . Re-examining quality management . Review of Employment Topics , 3 : 187 – 211 .
   Google Scholar
• Wilkinson , A. 1998 . Empowerment: theory and practice . Personnel Review , 27 ( 1 ) : 40 – 56 .
   Web of Science ®Google Scholar
• Wilkinson , A. , Marchington , M. , Goodman , J. and Ackers , P. 1992 . Total quality management and employee involvement . Human Resource Management Journal , 2 ( 4 ) : 1 – 20 .
   Google Scholar
• Yasuo , H. 1980 . Excelling in Competition , Selangor, , Malaysia : Ikeda Shinichi & Associates Sdn Bhd .
   Google Scholar
• Yeh , Y. 2003 . Implementing a sustainable TQM system: employee focus . The TQM Magazine , 15 ( 4 ) : 257 – 265 .
   Google Scholar
• Yong , J. and Wilkinson , A. J. 2001 . Rethinking Total Quality Management . Total Quality Management , 12 ( 2 ) : 247 – 257 .
   Web of Science ®Google Scholar
• Yin , R. 1994 . Case Study Research: Design and Methods , 2nd edn. , Beverly Hills, CA : Sage Publishing .
   Google Scholar