5,151
Views
99
CrossRef citations to date
0
Altmetric
Original Articles

Including sustainability in business excellence models

, , &
Pages 773-786 | Published online: 01 Jun 2011

References

  • Asif , M. , DeBruijn , E. J. , Fisscher , O. A.M. and Searcy , C. 2010 . Meta-management of integration of management systems . The TQM Journal , 22 : 570 – 582 .
  • Bansal , P. 2005 . Evolving sustainably: A longitudinal study of corporate sustainable development . Strategic Management Journal , 26 : 197 – 218 .
  • Benner , M. J. and Veloso , F. M. 2008 . ISO 9000 practices and financial performance: A technology coherence perspective . Journal of Operations Management , 26 : 611 – 629 .
  • Besterfield , D. H. , Besterfiels-Michna , C. , Besterfield , G. H. and Besterfield-Sacre , M. 1999 . Total quality management , 2 , Englewood Cliffs , NJ : Prentice-Hall .
  • Bou-Llusar , J. C. , Escrig-Tena , A. B. , Roca-Puig , V. and Beltran-Martın , I. 2009 . An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA model . Journal of Operations Management , 27 : 1 – 22 .
  • Choi , T. Y. and Eboch , K. 1998 . The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction . Journal of Operations Management , 17 : 59 – 75 .
  • Crosby , P. B. 1979 . Quality is free , New York , NY : McGraw-Hill .
  • Daft , R. L. 2008 . The new era of management , Mason , OH : Thomson South-Western .
  • Dale , B. G. 2003 . Managing quality , 4 , Oxford : Blackwell Publishing .
  • Dyllick , T. and Hockerts , K. 2002 . Beyond the business case for corporate sustainability . Business Strategy and the Environment , 11 : 130 – 141 .
  • Economist . 2008 . Corporate social responsibility – the next question . The Economist Special Report , 386 : 8 – 10 .
  • Edgeman , R. L. 1998 . Principle-centered leadership and core value deployment . The TQM Magazine , 10 : 190 – 193 .
  • Edgeman , R. L. and Hensler , D. A. 2001 . The AO chronicle: earth@omega or sustainability@alpha? . The TQM Magazine , 13 : 83 – 90 .
  • EFQM . 2010a . EFQM Excellence Model Retrieved 23 June, 2010, from http://www.efqm.org/en/PdfResources/EFQM_Ex_Mod_Teaser.pdf
  • EFQM . 2010b . EFQM: Risk management framework Retrieved 23 June, 2010, from http://www.efqm.org/en/Home/Ourservices/Sharing/EFQMFrameworks/Riskmanagementframework/tabid/220/Default.aspx
  • Elkington , J. 1999 . Cannibals with forks: The triple bottom line of 21st century business , Oxford : Capstone Publishing Ltd .
  • Foley , K. J. 2005 . Meta management: A stakeholder/quality management approach to whole-of-enterprise management , Sydney : Standards Australia Ltd .
  • Foley , K. J. and Zahner , T. 2009 . Creating and managing the sustainable organization: The stakeholder way , Sydney : SAI Global .
  • Garvare , R. and Isaksson , R. 2001 . Sustainable development: Extending the scope of business excellence models . Measuring Business Excellence , 5 ( 3 ) : 11 – 15 .
  • Garvare , R. and Isaksson , R. 2005 . Organisational sustainability management through minimsed business excellence models Paper presented at the Third International Conference on Total Quality Management – Advanced and Intelligence Approaches, Belgrade, 30 May–2 June, pp. 33–40
  • Garvare , R. and Johansson , P. 2010 . Management for sustainability – a stakeholder theory . Total Quality Management & Business Excellence , 21 ( 7 ) : 737 – 744 .
  • Goel , R. 2005 . Guide to instruments of corporate responsibility: An overview of 16 key tools for labour fund trustees , Toronto : Schulich Business School, York University .
  • Global Reporting Initiative. (2006). Sustainability reporting guidelines: Version 3.0. Amsterdam, the Netherlands: GRI
  • Hardjono , T. W. , ten Have , S. and ten Have , W. D. 1996 . The European way to excellence , London : European Quality Publications .
  • Hitchcock , D. and Willard , M. 2002 . Sustainability: Enlarging quality's mission . Quality Control And Applied Statistics , 47 : 507 – 508 .
  • Isaksson , R. 2006 . Total quality management for sustainable development . Businesss Process Management Journal , 12 : 632 – 645 .
  • Isaksson , R. and Garvare , R. 2003 . Measuring sustainable devleopment using process models . Managerial Auditing Journal , 18 : 649 – 656 .
  • Karapetrovic , S. and Willborn , W. 2001 . Audit and self-assessment in quality management: Comparison and compatibility . Managerial Auditing Journal , 16 : 366 – 377 .
  • Marrewijk , M. V. and Hardjono , T. W. 2003 . European corporate sustainability framework for managing complexity and corporate transformation . Journal of Business Ethics , 44 : 121 – 132 .
  • Moneva , J. M. , Archel , P. and Correa , C. 2006 . GRI and the camouflaging of corporate unsustainability . Accounting Forum , 30 : 121 – 137 .
  • Neely , A. and Adams , C. 2005 . Perspectives on performance: The performance prism Retrieved from http://www.exinfm.com/pdffiles/prismarticle.pdf
  • Ni , Z. and Karapetrovic , S. 2003 . Perennial self-audit: Model and applications. Managerial Auditing Journal 18, 363–373
  • NIST . 2010 . Baldrige National Quality Program Retrieved May 5, 2010, from http://www.nist.gov/baldrige/
  • Pasmore , W. A. 1988 . Designing effective organizations: The sociotechnical systems perspective , New York , NY : John Wiley .
  • Power , D. , Schoenherr , T. and Samson , D. 2010 . The cultural characteristic of individualism/collectivism: A comparative study of implications for investment in operations between emerging Asian and industrialized Western countries . Journal of Operations Management , 28 : 206 – 222 .
  • Salzmann , O. , Ionescu-Somers , A. and Steger , U. 2005 . The business case for corporate sustainability: Literature review and research options . European Management Journal , 23 : 27 – 36 .
  • Searcy , C. 2009 . Setting a course in corporate sustainability performance measurement . Measuring Business Excellence , 13 ( 3 ) : 49 – 57 .
  • Seuring , S. and Muller , M. 2008 . From a literature review to a conceptual framework for sustainable supply chain management . Journal of Cleaner Production , 16 : 1699 – 1710 .
  • Shrivastava , P. 1995 . The role of corporations in achieving ecological sustainability . Academy of Management Review , 20 : 936 – 960 .
  • Sila , I. and Ebrahimpour , M. 2002 . An investigation of the total quality management survey based research published between 1989 and 2000. A literature review . International Journal of Quality & Reliability Management , 19 : 902 – 970 .
  • Simons , R. 1995 . Control in an age of empowerment . Harvard Business Review , 73 : 80 – 88 .
  • Smith , N. C. and Lenssen , G. 2009 . “ Mainstreaming corporate responsibility: An introduction ” . In Mainstreaming corporate responsibility , Edited by: Smith , N. C. and Lenssen , G. West Sussex : Wiley .
  • WBCSD . 2005 . Business for development: Business solutions in support of the millennium development goals , Geneva : World Business Council for Sustainable Development .
  • WCED . 1987 . Our common future: The Brundtland Report , Oxford : Oxford University Press .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.