Conditions for reporting performance measurement

References

• Behn , R. D. 2003 . Why measure performance? Different purposes require different measures . Public Administration Review , 63 ( 5 ) : 586 – 606 .
   Web of Science ®Google Scholar
• Bititci , U. S. , Mendibil , K. , Nudurupati , S. , Garengo , P. and Turner , T. 2006 . Dynamics of performance measurement and organisational culture . International Journal of Operations & Production Management , 26 ( 12 ) : 1325 – 1350 .
   Web of Science ®Google Scholar
• Bourne , M. , Neely , A. , Platts , K. and Mills , J. 2002 . The success and failure of performance measurement initiatives: Perceptions of participating managers . International Journal of Operations & Production Management , 22 ( 11 ) : 1288 – 1310 .
   Web of Science ®Google Scholar
• Dahlgaard , J. J. , Pettersen , J. and Dahlgaard-Park , S. 2011 . Quality and lean healthcare . Total Quality Management & Business Excellence , 22 ( 6 ) : 673 – 689 .
   Web of Science ®Google Scholar
• Drongelen , I. C.K. and Fisscher , O. A.M. 2003 . Ethical dilemmas in performance measurement . Journal of Business Ethics , 45 ( 1 ) : 51 – 63 .
   Google Scholar
• Elg , M. 2001 . Performance measures and managerial work: A modified behavior setting approach to the study of usage of performance measures in managerial meetings , Linköping : Linköpings universitet .
   Google Scholar
• Elg , M. 2007 . The process of constructing performance measurement . The TQM Magazine , 19 ( 3 ) : 217 – 228 .
   Google Scholar
• Elg , M. and Kollberg , B. 2009 . Alternative arguments and directions for studying performance measurement . Total Quality Management & Business Excellence , 20 ( 4 ) : 409 – 421 .
   Web of Science ®Google Scholar
• Elg , M. , Stenberg , J. , Kammerlind , P. , Tullberg , S. and Olsson , J. 2011 . Swedish healthcare management practices and quality improvement work – development trends . International Journal of Health Care Quality Assurance , 24 ( 2 ) : 101 – 123 .
   PubMedGoogle Scholar
• Franco , M. and Bourne , M. 2003 . Factors that play a role in ‘managing through measures’ . Management Decision , 41 ( 8 ) : 698 – 710 .
   Google Scholar
• Franco-Santos , M. , Kennerley , M. , Micheli , P. , Martinez , V. , Mason , S. , Marr , B. and Neely , A. 2007 . Towards a definition of a business performance measurement system . International Journal of Operations & Production Management , 27 ( 8 ) : 784 – 801 .
   Web of Science ®Google Scholar
• Hildebrandt , S. , Kristensen , K. , Kanji , G. and Dahlgaard , J. J. 1991 . Quality culture and TQM . Total Quality Management , 2 ( 1 ) : 1 – 16 .
   Google Scholar
• Hutchins , E. 1995 . Cognition in the wild , Cambridge , MA : MIT Press .
   Google Scholar
• Ittner , C. and Larcker , D. 2004 . Coming up short on nonfinancial performance measurement . Harvard Business Review , 82 ( 2 ) : 117 – 117 .
   Google Scholar
• Johnston , R. , Brignall , S. and Fitzgerald , L. 2002 . ‘Good enough’ performance measurement: A trade-off between activity and action . Journal of the Operational Research Society , 53 ( 3 ) : 256 – 262 .
   Web of Science ®Google Scholar
• Johnston , R. and Pongatichat , P. 2008 . Managing the tension between performance measurement and strategy: Coping strategies . International Journal of Operations & Production Management , 28 ( 10 ) : 941 – 967 .
   Web of Science ®Google Scholar
• Kazandjian , V.A. and Lied , T.R. 1999 . Healthcare performance measurement , Milwaukee , WI : ASQC Quality Press .
   Google Scholar
• Kennerley , M. and Neely , A. 2002 . A framework of the factors affecting the evolution of performance measurement systems . International Journal of Operations & Production Management , 22 ( 11 ) : 1222 – 1245 .
   Web of Science ®Google Scholar
• Kollberg , B. and Elg , M. 2006 . Challenges experienced in the development of performance measurement systems in Swedish Health Care . Quality Management in Health Care , 15 ( 4 ) : 244 – 256 .
   PubMed Web of Science ®Google Scholar
• Kollberg , B. , Elg , M. and Lindmark , J. 2005 . Design and implementation of a performance measurement system in Swedish Health Care Services: A multiple case study of 6 development teams . Quality Management in Health Care , 14 ( 2 ) : 95 – 111 .
   PubMedGoogle Scholar
• Kuwaiti , M. E. 2004 . Performance measurement process: Definition and ownership . International Journal of Operations & Production Management , 24 ( 1 ) : 55 – 78 .
   Web of Science ®Google Scholar
• Landon , B. E. and Normand , S. T. 2008 . Performance measurement in the small office practice: Challenges and potential solutions . Annals of Internal Medicine , 148 ( 5 ) : 353 – 357 .
   PubMed Web of Science ®Google Scholar
• Lied , T. 2001 . Small hospitals and performance measurement: Implications and strategies . International Journal of Health Care Quality Assurance , 14 ( 4 ) : 168 – 173 .
   Google Scholar
• McKinnon , S. M. and Bruns , W. J. 1992 . The information mosaic , Boston : Harvard Business School Press .
   Google Scholar
• Miles , M. B. and Huberman , A. M. 1984 . Qualitative data analysis: A source book of new methods , Beverly Hills , CA : Sage .
   Google Scholar
• Neely , A. 1999 . The performance measurement revolution: Why now and what next? . International Journal of Operations & Production Management , 19 ( 2 ) : 205 – 228 .
   Web of Science ®Google Scholar
• Neely , A. , Gregory , M. and Platts , K. 1995 . Performance measurement system design: A literature review and research agenda . International Journal of Operations & Production Management , 15 ( 4 ) : 80 – 116 .
   Web of Science ®Google Scholar
• Neely , A. D. , Adams , C. and Kennerley , M. 2002 . The performance prism: The scorecard for measuring and managing business success , London : Prentice Hall Financial Times .
   Google Scholar
• Nudurupati , S. S. and Bititci , U. S. 2005 . Implementation and impact of IT-supported performance measurement systems . Production Planning & Control , 16 ( 2 ) : 152 – 162 .
   Web of Science ®Google Scholar
• Sen , K. 2001 . Does the measure of information quality influence survival bias? . International Journal of Quality and Reliability Management , 8 ( 18 ) : 967 – 981 .
   Google Scholar
• Simons , R. 1995 . Levers of control: How managers use innovative control systems to drive strategic renewal , Boston , MA : Harvard Business School Press .
   Google Scholar
• Sinclair , D. and Zairi , M. 1996 . Assessing the effectiveness of performance measurement systems: A case study . Total Quality Management , 7 ( 4 ) : 367 – 378 .
   Web of Science ®Google Scholar
• Sztompka , P. 1991 . Society in action: The theory of social becoming , Cambridge : Polity .
   Google Scholar
• Tangen , S. 2005 . Analysing the requirements of performance measurement systems . Measuring Business Excellence , 9 ( 4 ) : 46 – 54 .
   Google Scholar
• Wicker , A. W. 2002 . “ Ecological psychology: Historical contexts, current conception, prospective directions ” . In Handbook of environmental psychology , Edited by: Bechtel , R. B. and Churchman , A. New York : Wiley .
   Google Scholar
• Yin , R. K. 2009 . Case study research: Design and methods , 4 , London : Sage .
   Google Scholar