4,339
Views
64
CrossRef citations to date
0
Altmetric
Original Articles

TQM and organisational culture: How do they link?

Pages 141-157 | Published online: 31 Jan 2012

References

  • Abraham , S. , Spencer , M. and Monk , E. 1998 . Total quality management: Applicability to law firms . International Journal of Quality and Reliability Management , 15 ( 5 ) : 541 – 554 .
  • Alvesson , M. and Wilmott , H. 1996 . Making sense of management , London : Sage .
  • Beer , M. 2003 . Why total quality management programs do not persist: The role of management quality and implications for leading a TQM transformation . Decision Sciences , 34 ( 4 ) : 623 – 642 .
  • Chung , Y. , Hsu , Y. and Tsai , C. 2010 . Research on the correlation between implementation strategies of TQM, organisational culture, TQM activities and operational performance in high tech firms . Informational Technology Journal , 9 ( 8 ) : 1696 – 1705 .
  • Collins , J. and Porras , J. 2000 . Built to last: Successful habits of visionary companies , 3 , London : Random House .
  • Crosby , P. 1984 . Quality is free , New York : McGraw Hill .
  • Dahlgaard , J. and Dahlgaard-Park , S. 2006 . Lean production, six sigma quality, TQM and company culture . The TQM Magazine , 18 ( 3 ) : 263 – 281 .
  • Dahlgaard , J. , Pettersen , J. and Dahlgaard-Park , S. 2011 . Quality and lean health care: A system for assessing and improving the health of healthcare organisations . Total Quality Management & Business Excellence , 22 ( 6 ) : 673 – 689 .
  • Dahlgaard-Park , S. and Dahlgaard , J. 2007 . Excellence – 25 years evolution . Journal of Management History , 13 ( 4 ) : 371 – 393 .
  • Deal , T. and Kennedy , A. 1982 . Corporate culture: Rites and rituals of corporate life , Reading , MA : Addison-Wesley .
  • Denison , D. 1997 . Corporate culture and organisational effectiveness , Ann Arbour , MI : Denison Consulting .
  • Dooley , K. and Flor , R. 1998 . Perceptions of success and failure in TQM initiatives . Journal of Quality Management , 3 ( 2 ) : 157 – 174 .
  • Elmuti , D. , Kathawala , Y. and Manippallil , M. 1996 . Are total quality management programmes in higher education worth the effort? . International Journal of Quality , 13 ( 6 ) : 29 – 44 .
  • Goffee , R. and Jones , G. 2001 . “ Organisational culture: A sociological perspective ” . In The international handbook of organisational culture and climate , Edited by: Cooper , C. , Cartwright , S. and Earley , P. C. 3 – 16 . Chichester : John Wiley and Sons Ltd .
  • Hackman , J. and Wageman , R. 1995 . Total quality management: Empirical, conceptual, and practical issues . Administrative Science Quarterly , 40 : 309 – 342 .
  • Jenkins , S. , Noon , M. and Lucio , M. 1995 . Negotiating quality: The case of TQM in royal mail . Employee Relations , 17 ( 3 ) : 87 – 98 .
  • Joss , R. 1994 . What makes for successful TQM in the NHS? . International Journal of Health Care Quality Assurance , 7 ( 7 ) : 4 – 9 .
  • Kaplan , R. and Norton , D. 1996 . The balanced scorecard , Boston , MA : Harvard Business School Press .
  • Kaplan , R. and Norton , D. 2001 . The strategy focused organisation , Boston , MA : Harvard Business School Press .
  • Koch , J. 2003 . TQM: Why is its impact in higher education so small? . The TQM Magazine , 15 ( 5 ) : 325 – 333 .
  • Kotter , J. and Heskett , J. 1992 . Corporate culture and performance , New York : Free Press .
  • Kujala , J. and Lillrank , P. 2004 . Total quality management as a cultural phenomenon . The Quality Management Journal , 11 ( 4 ) : 43 – 55 .
  • Lewis , D. 1996 . The organisational culture saga – from OD to TQM: A critical review of the literature. Part 2 – applications . Leadership and Organisational Development Journal , 17 ( 2 ) : 9 – 16 .
  • Lewis , W. , Pun , K. and Lalla , T. 2006 . Exploring soft versus hard factors for TQM implementation in small and medium sized enterprises . International Journal of Productivity and Performance Management , 55 ( 7 ) : 539 – 554 .
  • Martin , J. 1992 . Cultures in organisations: Three perspectives , Oxford : Oxford University Press .
  • Meyerson , M. and Martin , J. 1987 . Cultural change: An integration of three different views . Journal of Management Studies , 24 ( 6 ) : 623 – 647 .
  • Miller , D. and Hartwick , J. 2002 . Spotting management fads . Harvard Business Review , 80 ( 10 ) : 26 – 27 .
  • Morgan , C. and Murgatroyd , S. 1994 . Total quality management in the public sector , Buckingham : Open University Press .
  • Oakland , J. 2004 . Total quality management , London : Heinemann .
  • Oakland , J. 2011 . Leadership and policy deployment: The backbone of TQM . Total Quality Management & Business Excellence , 22 ( 5 ) : 517 – 534 .
  • Payne , R. 2000 . “ Climate and culture: How close can they get? ” . In Handbook of organisational culture and climate , Edited by: Akanashy , N. , Wilderom , C. and Peterson , M. 163 – 176 . Thousand Oaks , CA : Sage .
  • Payne , R. 2001 . “ A three dimensional framework for analysing and assessing culture/climate and its relevance to cultural change ” . In The international handbook of organisational culture and climate , Edited by: Cooper , C. , Cartwright , S. and Earley , P. C. 106 – 122 . Chichester : John Wiley and Sons Ltd .
  • Peters , T. and Waterman , R. 1982 . In search of excellence , New York : Harper & Row .
  • Powell , T. 1995 . Total quality management as competitive advantage: A review and empirical study . Strategic Management Journal , 16 : 15 – 37 .
  • Prajogo , D. and Mcdermott , C. 2005 . The relationship between total quality management practices and organisational culture . International Journal of Operations & Production Management , 25 ( 11 ) : 1101 – 1122 .
  • Rad , A. 2006 . The impact of organisational culture on the successful implementation of total quality management . The TQM Magazine , 18 ( 6 ) : 606 – 625 .
  • Redman , T. and Grieves , J. 1999 . Managing strategic change through TQM: Learning from failure . New Technology, Work and Employment , 14 ( 1 ) : 45 – 61 .
  • Reger , R. , Gustafson , L. , Demarie , S. and Mullane , J. 1994 . Reframing the organisation: Why implementing total quality is easier said than done . Academy of Management Review , 19 ( 3 ) : 565 – 584 .
  • Schein , E. 1985 . Organisational culture and leadership , San Francisco , CA : Jossey-Bass .
  • Shadur , M. 1995 . Total quality – systems survive, cultures change . Long Range Planning , 28 ( 2 ) : 116 – 126 .
  • Sila , I. and Ebrahimpour , M. 2002 . An investigation of the total management survey based research published between 1989 and 2000 . International Journal of Quality and Reliability Management , 19 ( 7 ) : 902 – 970 .
  • Snape , E. , Wilkinson , A. , Marchington , M. and Redman , T. 1995 . Managing human resources for TQM: Possibilities and pitfalls . Employee Relations , 17 ( 3 ) : 42 – 51 .
  • Tata , J. and Prasad , S. 1998 . Cultural and structural constraints on total quality management implementation . Total Quality Management , 9 ( 8 ) : 703 – 710 .
  • Tenner , A. and Detoro , I. 1992 . Total quality management: Three steps for continuous improvement , Reading , MA : Addison-Wesley .
  • Tobin , L. M. 1990 . The new quality landscape: Total quality management . Journal of System Management , 41 : 10 – 14 .
  • Vouzas , F. and Psychogios , A. 2007 . Assessing managers’ awareness of TQM . The TQM Magazine , 19 ( 1 ) : 62 – 75 .
  • Warwood , S. and Roberts , P. 2004 . A survey of TQM success factors in the UK . Total Quality Management and Business Excellence , 15 ( 8 ) : 1109 – 1117 .
  • Yasin , M. and Alavi , J. 1999 . An analytical approach to determining the competitive advantage of TQM in health care . International Journal of Health Care Quality Assurance , 12 ( 1 ) : 18 – 24 .
  • Yong , J. and Wilkinson , A. 1999 . The state of total quality management: A review . The International Journal of Human Resource Management , 10 ( 1 ) : 137 – 161 .
  • Zbaracki , M. 1998 . The rhetoric and reality of total quality management . Administrative Science Quarterly , 43 : 602 – 636 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.