313
Views
12
CrossRef citations to date
0
Altmetric
Original Articles

Among Fumblers, Talkers, Mappers and Organisers: four applications of process orientation

&
Pages 733-751 | Published online: 04 Oct 2012

References

  • Adams, R. (2003). Perceptions of innovations: Exploring and developing innovation classification (Dissertation). School of Management, Cranfield University, Cranfield, Bedford.
  • Ahire , S. and Dreyfus , P. 2000 . The impact of design management and process management on quality: An empirical investigation . Journal of Operations Management , 18 ( 5 ) : 549 – 575 . (doi:10.1016/S0272-6963(00)00029-2)
  • Alänge , S. , Jacobsson , S. and Jarnhammar , A. 1998 . Some aspects of an analytical framework for studying the diffusion of organizational innovations . Technology Analysis & Strategic Management , 10 ( 1 ) : 3 – 21 . (doi:10.1080/09537329808524301)
  • Andersson , R. , Eriksson , H. and Torstensson , H. 2006 . Similarities and differences between TQM, six sigma and lean production . The TQM Magazine , 18 ( 3 ) : 282 – 296 . (doi:10.1108/09544780610660004)
  • Armistead , C. , Pritchard , J.-P. and Machin , S. 1999 . Strategic business process management for organisational effectiveness . Long Range Planning , 32 ( 1 ) : 96 – 106 . (doi:10.1016/S0024-6301(98)00130-7)
  • Benders , J. 1999 . Tricks and trucks: A case study of organization concepts at work . The International Journal of Human Resource Management , 10 ( 4 ) : 624 – 637 . (doi:10.1080/095851999340305)
  • Benders , J. and van Bijsterveld , M. 2000 . Leaning on lean: The reception of a management fashion in Germany . New Technology, Work and Employment , 15 ( 1 ) : 50 – 64 . (doi:10.1111/1468-005X.00064)
  • Benner , M. and Tushman , M. 2003 . Exploitation, exploration, and process management: The productivity dilemma revisited . Academy of Management Review , 28 ( 2 ) : 238 – 256 .
  • Benner , M. and Veloso , F. 2008 . ISO 9000 practices and financial performance: A technology coherence perspective . Journal of Operations Management , 26 ( 5 ) : 611 – 629 . (doi:10.1016/j.jom.2007.10.005)
  • Biazzo , S. 2002 . Process mapping techniques and organisational analysis . Business Process Management Journal , 8 ( 1 ) : 42 – 52 . (doi:10.1108/14637150210418629)
  • Biazzo , S. and Bernardi , G. 2003 . Process management practices and quality systems standards: Risks and opportunities of the new ISO 9001 certification . Business Process Management Journal , 9 ( 2 ) : 149 – 169 . (doi:10.1108/14637150310468371)
  • Boehm , R. and Phipps , C. 1996 . Flatness forays . McKinsey Quarterly , 3 : 128 – 143 .
  • Braganza , A. and Korac-Kakabadse , N. 2000 . Towards a function and process orientation: Challenges for business leaders in the new millennium . Strategic Change , 9 ( 1 ) : 45 – 53 . (doi:10.1002/(SICI)1099-1697(200001/02)9:1<45::AID-JSC483>3.0.CO;2-T)
  • Cardwell , G. 2008 . The influence of enterprise architecture and process hierarchies on company success . Total Quality Management , 19 ( 1–2 ) : 47 – 55 . (doi:10.1080/14783360701601959)
  • Cole , R. and Scott , R. 2000 . The quality movement and organization theory , Thousand Oaks, CA : Sage .
  • Dahlgaard-Park , S. M. 2011 . The quality movement. Where are you going? . Total Quality Management , 22 ( 5 ) : 493 – 516 . (doi:10.1080/14783363.2011.578481)
  • Davenport , T. 1993 . Process innovation: Reengineering work through information technology , Boston , MA : Harvard Business School Press [for] Ernst & Young Center for Information Technology and Strategy .
  • Deming , E. 1988 . Out of the crisis: Quality, productivity and competitive position , Cambridge : Cambridge University Press .
  • Elzinga , D. , Horak , T. , Chung-Yee , L. and Bruner , C. 1995 . Business process management: Survey and methodology . IEEE Transactions on Engineering Management , 42 ( 2 ) : 119 – 128 . (doi:10.1109/17.387274)
  • Garvin , D. 1998 . The process of organization and management . Sloan Management Review , 39 ( 4 ) : 33 – 50 .
  • Gemmel, P., Vandaele, D., & Tambeur, W. (2008). Hospital process orientation (HPO): The development of a measurement tool. Total Quality Management & Business Excellence, 19(12), 1207–1217.
  • Hackman , R. and Wageman , R. 1995 . Total quality management: Empirical, conceptual, and practical issues . Administrative Science Quarterly , 40 ( 2 ) : 309 – 342 . (doi:10.2307/2393640)
  • Hair , J. , Anderson , R. , Black , W. and Tatham , R. 1998 . Multivariate data analysis , London : Prentice Hall .
  • Hammer , M. and Champy , J. 1993 . Reengineering the corporation: A manifesto for business revolution , New York : Harper Business .
  • Hammer , M. and Stanton , S. 1999 . How process enterprises really work . Harvard Business Review , 77 ( 6 ) : 108 – 118 .
  • Harrington , J. 1991 . Business process improvement: The breakthrough strategy for total quality, productivity, and competitiveness , New York : McGraw-Hill .
  • Hellström , A. Conceptions of process management: An analysis of the discourse in the management literature . Paper presented at the International QMOD Conference . Liverpool, UK, 8–10 August .
  • Hellström , A. and Eriksson , H. 2008 . Are you viewing, mapping or managing your processes? . The TQM Journal , 20 ( 1 ) : 166 – 174 . (doi:10.1108/17542730810857390)
  • Hellström , A. , Lifvergren , S. and Quist , J. 2010 . Process management in health care – investigating why it's easier said than done . Journal of Manufacturing Technology Management , 21 ( 4 ) : 499 – 511 . (doi:10.1108/17410381011046607)
  • Hellström , A. and Peterson , J. 2006 . Adopting process management: The importance of recognizing the organizational transformation . The Asian Journal of Quality , 7 ( 1 ) : 20 – 34 . (doi:10.1108/15982688200600002)
  • Hung , R. Y. 2006 . Business process management as competitive advantage. A review and empirical study . Total Quality Management , 17 ( 1 ) : 21 – 40 . (doi:10.1080/14783360500249836)
  • Ishikawa , K. 1985 . What is total quality control? The Japanese way , Englewood Cliffs , NJ : Prentice-Hall .
  • Juran , J. 1989 . Juran on leadership for quality: An executive handbook , New York : Free Press .
  • Kaynak , H. 2003 . The relationship between total quality management practices and their effects on firm performance . Journal of Operations Management , 21 ( 4 ) : 405 – 435 . (doi:10.1016/S0272-6963(03)00004-4)
  • Kaynak , H. and Hartley , J. 2008 . A replication and extension of quality management into the supply chain . Journal of Operations Management , 26 ( 4 ) : 468 – 489 . (doi:10.1016/j.jom.2007.06.002)
  • Ketchen , D. and Shook , C. 1996 . The application of cluster analysis in strategic management research: An analysis and critique . Strategic Management Journal , 17 ( 6 ) : 441 – 458 . (doi:10.1002/(SICI)1097-0266(199606)17:6<441::AID-SMJ819>3.0.CO;2-G)
  • Krueger , R. and Casey , M. 2000 . Focus groups: A practical guide for applied research , Thousand Oaks, CA : Sage .
  • Lee , R. and Dale , B. 1998 . Business process management: A review and evaluation . Business Process Management Journal , 4 ( 3 ) : 241 – 225 . (doi:10.1108/14637159810224322)
  • Liker , J. 2004 . Toyota way: 14 management principles from the world's greatest manufacturer , New York : McGraw-Hill .
  • Lincoln , Y. and Guba , E. 1985 . Naturalistic inquiry , Newbury Park, CA : Sage .
  • Lindvall, J. (1999). The creation of management practice: A literature review (CEMP Report No. 1). Uppsala, Sweden: Uppsala University, Department of Business Studies.
  • Love , P. and Gunasekaran , A. 1998 . Putting an engine into re-engineering: Toward a process-oriented organisation . International Journal of Operations & Production Management , 18 ( 9/10 ) : 937 – 949 . (doi:10.1108/01443579810225531)
  • McAdam , R. and McCormack , D. 2001 . Integrating business processes for global alignment and supply chain management . Business Process Management Journal , 7 ( 2 ) : 113 – 130 . (doi:10.1108/14637150110389696)
  • McCormack , K. 2001 . Business process orientation: Do you have it? . Quality Progress , 34 ( 1 ) : 51 – 58 .
  • McKay , A. and Radnor , Z. 1998 . A characterization of a business process . International Journal of Operations & Production Management , 18 ( 9/10 ) : 924 – 936 . (doi:10.1108/01443579810225522)
  • McNulty , T. and Ferlie , E. 2004 . Process transformation: Limitations to radical organizational change within public service organizations . Organization Studies , 25 ( 8 ) : 1389 – 1412 . (doi:10.1177/0170840604046349)
  • NIST . 2008 . Criteria for performance excellence , Gaithersburg , MD : Author .
  • Palmberg , K. 2009 . Exploring process management: Are there any widespread models and definitions? . The TQM Journal , 21 ( 2 ) : 203 – 215 . (doi:10.1108/17542730910938182)
  • Pritchard , J.-P. and Armistead , C. 1999 . Business process management – lessons from European business . Business Process Management Journal , 5 ( 1 ) : 10 – 35 . (doi:10.1108/14637159910249144)
  • Rogers , E. and Wright , P. 1998 . Measuring organizational performance in strategic human resource management: Problems, prospects, and performance information markets . Human Resource Management Review , 8 ( 3 ) : 311 – 331 . (doi:10.1016/S1053-4822(98)90007-9)
  • Samson , D. and Terziovski , M. 1999 . The relationship between total quality management practices and operational performance . Journal of Operations Management , 17 ( 4 ) : 393 – 409 . (doi:10.1016/S0272-6963(98)00046-1)
  • Schroeder , R. , Linderman , K. , Liedke , C. and Choo , A. 2008 . Six sigma: Definition and underlying theory . Journal of Operations Management , 26 ( 4 ) : 536 – 554 . (doi:10.1016/j.jom.2007.06.007)
  • Shewhart , W. 1931 . Economic control of quality of manufactured product , New York : Van Nostrand Company, Inc .
  • Sila , I. 2006 . Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study . Journal of Operations Management , 25 ( 1 ) : 83 – 109 . (doi:10.1016/j.jom.2006.02.003)
  • Stalk , G. and Black , J. 1994 . The myth of the horizontal organization . Canadian Business Review , 21 ( 4 ) : 26 – 30 .
  • Van Looy , A. , De Backer , M. and Geert , P. 2011 . Defining business process maturity. A journey towards excellence . Total Quality Management & Business Excellence , 22 ( 11 ) : 1119 – 1137 . (doi:10.1080/14783363.2011.624779)
  • Womack , J. , Jones , D. and Roos , D. 1990 . The machine that changed the world , New York : Rawson Associates .
  • Yeung , A. 2007 . Strategic supply management, quality initiatives, and organizational performance . Journal of Operations Management , 26 ( 4 ) : 490 – 502 . (doi:10.1016/j.jom.2007.06.004)
  • Zu , X. , Fredendall , L. and Douglas , T. 2008 . The evolving theory of quality management: The role of Six Sigma . Journal of Operations Management , 26 ( 5 ) : 630 – 650 . (doi:10.1016/j.jom.2008.02.001)

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.