ISO 9001 and standardised logistics management: an empirical analysis in Spanish small and medium-sized enterprises

References

• Anderson , R. D. , Jerman , R. E. and Crum , M. R. 1998 . Quality management influences on logistics performance . Transportation Research E , 34 ( 2 ) : 137 – 148 . (doi:10.1016/S1366-5545(98)00008-8)
   Google Scholar
• Aramyan , L. H. , Meuwissen , M. P.M. , Oude Lansink , A. G.J.M. , Van der Vorst , J. G.A.G. , van Kooten , O. and van der Lans , I. A. 2009 . The perceived impact of quality assurance systems on tomato supply chain performance . Total Quality Management & Business Excellence , 20 : 633 – 653 . (doi:10.1080/14783360902924325)
   Web of Science ®Google Scholar
• Beamon , B. M. 1999 . Measuring supply chain performance . International Journal of Operations & Production Management , 19 ( 3 ) : 275 – 292 . (doi:10.1108/01443579910249714)
   Web of Science ®Google Scholar
• Beltrán , J. , Muñuzuri , J. , Rivas , M. A. and González , C. 2010 . Metrological management evaluation based on ISO10012: An empirical study in ISO-14001-certified Spanish companies . Energy , 35 : 140 – 147 . (doi:10.1016/j.energy.2009.09.004)
   Web of Science ®Google Scholar
• Boos , M. 1994 . The logistics audit , Easton-on-the-Hill : Purchasing & Supply Management .
   Google Scholar
• Casadesús , M. and De Castro , R. 2005 . How improving quality improves supply chain management: Empirical study . The TQM Magazine , 17 ( 4 ) : 345 – 357 . (doi:10.1108/09544780510603189)
   Google Scholar
• Chow , G. , Heaver , T. D. and Henriksson , L. E. 1994 . Logistics performance: Definition and measurement . International Journal of Physical Distribution & Logistics Management , 24 ( 1 ) : 17 – 28 . (doi:10.1108/09600039410055981)
   Google Scholar
• COTEC . 2003 . Nuevos mecanismos de transferencia tecnológica , Madrid : COTEC Foundation for Technological Innovation .
   Google Scholar
• Flynn , B. B. and Flynn , E. J. 2005 . Synergies between supply chain management and quality management: Emerging implications . International Journal of Production Research , 43 ( 16 ) : 3421 – 3436 . (doi:10.1080/00207540500118076)
   Web of Science ®Google Scholar
• He , Z. , Hill , J. , Wang , P. and Yue , G. 2011 . Validation of the theoretical model underlying the Baldrige criteria: Evidence from China . Total Quality Management & Business Excellence , 22 ( 2 ) : 243 – 263 . (doi:10.1080/14783363.2010.545562)
   Web of Science ®Google Scholar
• Hildebrandt , S. , Kristensen , K. , Kanji , G. and Dahlgaard , J. J. 1991 . Quality culture and TQM . Total Quality Management & Business Excellence , 2 ( 1 ) : 1 – 16 .
   Google Scholar
• Ho , S. K. 1997 . Are ISO 9000 and TQM routes for logistics excellence? . Logistics Information Management , 10 ( 6 ) : 275 – 283 . (doi:10.1108/09576059710187401)
   Google Scholar
• Kanji , G. K. and Wong , A. 1999 . Business excellence model for supply chain management . Total Quality Management & Business Excellence , 10 ( 8 ) : 1147 – 1168 .
   Web of Science ®Google Scholar
• Karapetrovic , S. and Willborn , W. 1998 . Integration of quality and environmental management systems . The TQM Magazine , 10 ( 3 ) : 204 – 213 . (doi:10.1108/09544789810214800)
   Google Scholar
• Kuei , C. H. , Madu , C. N. and Lin , C. 2008 . Implementing supply chain quality management . Total Quality Management & Business Excellence , 19 ( 11 ) : 1127 – 1141 . (doi:10.1080/14783360802323511)
   Web of Science ®Google Scholar
• Lai , K.-H. , Lau , G. and Cheng , T. C.E. 2004 . Quality management in the logistics industry: An examination and a Ten-Step approach for quality implementation . Total Quality Management & Business Excellence , 15 ( 2 ) : 147 – 159 . (doi:10.1080/1478336032000148992)
   Web of Science ®Google Scholar
• Landeghem , R. and Persoons , K. 2001 . Benchmarking of logistical operations based on a causal model . International Journal of Operations & Production Management , 21 ( 1/2 ) : 254 – 267 . (doi:10.1108/01443570110358576)
   Web of Science ®Google Scholar
• Mentzer , J. T. and Konrad , B. P. 1991 . An efficiency/effectiveness approach to logistics performance analysis . Journal of Business Logistics , 12 ( 1 ) : 33 – 61 .
   Google Scholar
• Muñuzuri , J. , Beltrán , J. , Rivas , M. A. and Onieva , L. 2009 . Logistics management systems: An approach for the evaluation, integration and improvement of logistics processes . International Journal of Procurement Management , 2 ( 4 ) : 358 – 376 . (doi:10.1504/IJPM.2009.026068)
   Google Scholar
• Najmi , M. and Kehoe , D. F. 2001 . The role of performance measurement systems in promoting quality development beyond ISO 9000 . International Journal of Operations & Production Management , 21 ( 1/2 ) : 159 – 172 . (doi:10.1108/01443570110358512)
   Web of Science ®Google Scholar
• Piao, H., Li, B., & Wang, C. (2009). Logistics standard systems based on the architecture of supply chain logistics systems. Proceedings of the IEEE International Conference on Automation and Logistics (pp. 1653–1657), Shenyang, China
   Google Scholar
• Pickett , S. 2000 . Developing internal audit competencies . Managerial Auditing Journal , 15 ( 6 ) : 265 – 278 . (doi:10.1108/02686900010344179)
   Google Scholar
• Rafele , C. 2004 . Logistic service measurement: A reference framework . Journal of Manufacturing Technology Management , 15 ( 3 ) : 280 – 290 . (doi:10.1108/17410380410523506)
   Google Scholar
• Rahman , S.-U. 2008 . Quality management in logistics services: A comparison of practices between manufacturing companies and logistics firms in Australia . Total Quality Management & Business Excellence , 19 ( 5 ) : 535 – 550 . (doi:10.1080/14783360802018202)
   Web of Science ®Google Scholar
• Simatupang , T. M. and Sridharan , R. 2004 . A benchmarking scheme for supply chain collaboration . Benchmarking: An International Journal , 11 ( 1 ) : 9 – 30 . (doi:10.1108/14635770410520285)
   Google Scholar
• Sun , H. 2000 . Total quality management, ISO 9000 certification and performance improvement . International Journal of Quality and Reliability Management , 17 ( 2 ) : 168 – 179 . (doi:10.1108/02656710010304573)
   Google Scholar